Organizations / Websites Related to Customer Service

• Business and Services Promotion Unit, Government of HKSAR
• The Hong Kong Trade Development Council
• Consumer Council
• Hong Kong Productivity Council
• Hong Kong Tourist Association
• Hong Kong Management Association
• The Management Development Centre of Hong Kong
• Organization & Management Group, Dept. of Psychology, HKU
• Quality and Productivity Management Center, Dept. of Management Science, CityU
• International Customer Service Association
• International Quality & Productivity Center
• Home of The Malcolm Baldrige National Quality Award
• Customer Service Review: An online journal
• Management Techniques: Customer Service from World Executive's Digest
• Manager's Toolbox: Customer Service from World Executive's Digest
• Customer Edge: Free newsletter
• The Right Answer: Resources in Customer Service
• Customer Service related Websites in Yahoo
• Customer Service related Books in Barnes and Noble
• RealMarket is the source for the latest breaking CRM news, weekly CRM webcasts, and CRM resources.  www.realmarket.com

• The Association of Better Business & Tourism Services (BBTS) is committed to looking after the interests and to improving the standards and prosperity of Hong Kong's retail and tourism-related sectors by setting high ethical standards, enhancing customer satisfaction and raising service quality.  Members include retail, restaurants and tourism related services establishments. Website includes special offers, polls, discussion forum, activities update, trade news, tourist statistics, online member sign-up, useful hyperlinks and more. 旅遊服務業協會關注香港的零售業，以及與旅遊相關行業的利益，並透過為業界訂定高水平的會員作業守則、提升服務質素 ，從而改善它們的服務水平及整體利益。會員包括零售、飲食及與旅遊相關的行業。網站提供購物優惠、業內最新消息、統計資料、實用連線、網上會員申請、投票、論壇等。