Amacis is a leading developer and marketer of enterprise software that allows organizations to manage electronic customer correspondence. Customers increasingly demand the ability to be able to communicate via e-mail, Web and mobile phone. Amacis Visibility allows these customer communications to be responded to consistently and in a timely fashion. In doing so the product transforms traditional call centers into the latest generation contact centers.

Amacis has sales offices near London UK, Boston MA, and Hong Kong. The company is privately held and is backed by private and institutional investors, directors and employees

Continuous Technologies International Ltd.

General Manager:
Antonio Cheung

Phone:2850-6338
Fax:2850-4037
General: general@ctint.com
Sales: sales@ctint.com

9th Floor South West,
Warwick House
Taikoo Place
979 King's Road
Island East, Hong Kong

Founded in Hong Kong in 1989, Continuous Technologies International Limited (CTIL) aims at helping business enterprises to effectively build, maintain, and continuously strengthen their relationships with customers by applying state-of-art customer interaction technologies.  Today we are one of the leading Customer Relationship Management (CRM) solution providers in Hong Kong and the PRC providing a comprehensive portfolio of CRM and customer interaction solutions.

CTIL provides a comprehensive portfolio of  multimedia contact center solution, Interactive Voice Response (IVR) System and Customer Relationship Management (CRM) system that enable enterprises of all sizes to enrich their interactions with customers, strengthen their customer relationships and effectively conduct e-business over multiple access channels.

Main line of business: Provide Customer Relationship Management Solution

Products & Services: CIC Contact Centre, Voice Master, Onyx Software
 

Global Interactive Service Limited (GIS) was established in 2000 as a member Global Group of Companies. GIS is equipped with the latest computerized telephony system to provide a range of custom-made inbound and outbound call center solution to our corporate client on customer focus and customer profitability.
 

Customize Inbound Service:

• Campaign Hotline
• Event Support
• Gift Redemption Hotline
• Inbound Overflow Support
• Promotion Hotline
• Registration Hotline
• TV Response Hotline
• Fax on Demand

Customize Outbound Service

• Activation Program
• Account Reinstatement Program
• Appointment Setting
• Data Verification and Information Update
• Lead Generation
• Loyalty & Utilization Program
• Payment Reminder Call
• Proactive Service Call
• Tele-sales (Credit Card, Revolving Loan)
• Tele-survey
• Tele-questionnaire

One-Stop Project Development

• Professional Project Consultation
• Database Setup and Interface Customization
• Program Script Development
• Report Formatting
• Program Training

The Help Desk 2000 community provides a global forum for expressing your views and sharing your challenges about the support industry. The community is comprised of support professionals, managers, and directors, as well as STI Knowledge and other industry experts and visionaries.

Help Desk 2000 presents innovative methodologies that will drive customer support centers to a higher level of excellence. By being a part of this global community, you will have a competitive advantage; you will know what it takes to establish a world-class operation. Join the community and ignite your enthusiasm and passion for your customers, inspire your creativity and connect with customer support resources to revolutionize the industry.

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More than 71% of the Fortune 100 have been certified and educated by STI Knowledge. The STI Knowledge Center? provides Intelligent Customer Support? by combining products, certification and industry best practices for a total business solution that drives revenue, controls costs and increases productivity. Its technology platform includes customer service management, knowledge management, password management, and disaster recovery technology to support both internal and external customers.

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