Ms Amy Lee (right), Vice
President of Customer Care, DBS Bank (Taiwan). , received
the BIC Certificate from Mr. Jason Chu (left), Chairman of
APCSC.
|
DBS Bank (Taiwan) Ltd
DBS Bank (Taiwan) Ltd has
performed well in the Best-in-Class CRM Contact Center
Benchmarking Program and receives the Best-in-Class
Certification in the area of Integrated Financial Service
Management.
“We are delighted to receive
the certification of Best-in-Class CRM benchmarking program
for Contact Center. As a bank that specializes in Asia, DBS
Bank has deep insights of the region and understanding of
our customers’ needs, which helps us to build lasting
relationships with our clients. Since the call center was
founded, it aims to offer clients with high quality and
helpful financial services. This virtual bank provides the
clients with a range of banking services, including products
and service inquiries, data update and financial
transactions, etc. With the implementation of our service
standards – respectful, easy to deal with and dependable, it
will help us to work towards becoming the Asian Bank of
Choice for our clients.” said Mr. Jerry Chen, General
Manager of DBS Bank (Taiwan) Ltd. |
