Winners of the 2007 Customer Relationship Excellence Awards

Corporate Awards Categories 公司類§O

Customer Relationship Excellence Outstanding Achievement 2007
2007¦~«×³Ç¥XÅU«ÈÃö«YªA°È¼ú
S.W.I.F.T. SCRL
Àô²y»È¦æª÷¿Ä¹q«H¨ó·|

Best Use of Technology of the Year 2007 (Insurance)
2007¦~«×³Ì¨Î§Þ³N¹B¥Î ¡]«OÀI·~¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. SHENZHEN BRANCH
¤¤°ê¤Ó¥­¬v¤H¹Ø«OÀIªÑ¥÷¦³­­¤½¥q²`¦`¤À¤½¥q

Best Use of Technology of the Year 2007 (Internet Service Provider)
2007¦~«×³Ì¨Î§Þ³N¹B¥Î¡]ºô¸ô¨ÑÀ³°Ó¡^
CPCNET HONG KONG LIMITED

Best Customer Experience Management of the Year 2007 (Banking Service)
2007¦~«×³Ì¨ÎÅU«ÈÅéÅç¡]»È¦æ·~¡^
RHB BANK BERHAD SINGAPORE

Best Customer Experience Management of the Year 2007 (Credit Card Center)
2007¦~«×³Ì¨ÎÅU«ÈÅéÅç¡]«H¥Î¥d¤¤¤ß¡^
CUSTOMER CONTACT CENTER OF CHINA CITIC BANK CREDIT CARD CENTER
¤¤«H»È¦æ«H¥Î¥d¤¤¤ß«È¤áªA°È¤¤¤ß

Best Customer Experience Management of the Year 2007 (Property Management)
2007¦~«×³Ì¨ÎÅU«ÈÅéÅç¡]ª«·~ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED's - THE LEGEND AT JARDINE LOOKOUT
°ª½Ãª«·~ºÞ²z¦³­­¤½¥q - ´í¨l¤s¦Wªù

Best Use of Knowledge Management of the Year 2007 (Internet Service Provider)
2007¦~«×³Ì¨Îª¾ÃѺ޲z ¡]ºô¸ô¨ÑÀ³°Ó¡^
CPCNET HONG KONG LIMITED

Best Use of Knowledge Management of the Year 2007 (Telecommunications)
2007¦~«×³Ì¨Îª¾ÃѺ޲z ¡]¹q°T·~¡^
NEW WORLD TELECOMMUNICATIONS LIMITED
·s¥@¬É¹q°T¦³­­¤½¥q

Contact Center of the Year 2007 (Consumer Market)
2007年«×³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]®ø¶O¥«³õ¡^
CHINA ELITE INFO CO., LTD. (GUANGZHOU)
¼s¦{²±µØ¸ê°T¦³­­¤½¥q

Contact Center of the Year 2007 (Credit Card Center)
2007年«×³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]«H¥Î¥d¤¤¤ß¡^
CUSTOMER CONTACT CENTER OF CHINA CITIC BANK CREDIT CARD CENTER
¤¤«H»È¦æ«H¥Î¥d¤¤¤ß«È¤áªA°È¤¤¤ß

Contact Center of the Year 2007 (Logistics Service)
2007年«×³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]ª«¬y·~¡^
DHL EXPRESS (HONG KONG) LIMITED
´°»¨°ê»Ú³t»¼(­»´ä)¦³­­¤½¥q

Contact Center of the Year 2007 (Telecommunications)
2007年«×³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]ª«¬y·~¡^
WHARF T&T LIMITED
¤E­Ü¹q°T¦³­­¤½¥q

Consumer Relationship Marketing Service of the Year 2007 (Property Management)
2007年«×³Ì¨ÎÅU«ÈÃö«Y±À¼sªA°È¡]ª«·~ºÞ²z¡^
CITYBASE PROPERTY MANAGEMENT LTD - CONCORDIA PLAZA
´ä°òª«·~ºÞ²z¦³­­¤½¥q - ±d§»¼s³õ

Corporate Service Team of the Year 2007 (Property Management)
2007¦~«×³Ì¨Î¥ø·~ªA°È¶¤¥î ¡]ª«·~ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED
°ª½Ãª«·~ºÞ²z¦³­­¤½¥q

Customer Satisfaction Quality System of the Year 2007 (Property Management)
2007¦~«×³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]ª«·~ºÞ²z¡^
GRANDEUR PROPERTY MANAGEMENT COMPANY LTD.
§g¿mª«·~ºÞ²z¦³­­¤½¥q

Customer Service Center of the Year 2007 (Property Management)
2007¦~«×³Ì¨ÎÅU«ÈªA°È¤¤¤ß ¡]ª«·~ºÞ²z¡^
CITYBASE PROPERTY MANAGEMENT LTD - THE CENTER
´ä°òª«·~ºÞ²z¦³­­¤½¥q - ¤¤Àô¤¤¤ß

Field Support Team of the Year 2007 (Insurance)
2007年³Ì¨Î²{³õ¤ä«ù¶¤¥î¡]«OÀI·~¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. HEBEI BRANCH
¤¤°ê¤Ó¥­¬v¤H¹Ø«OÀIªÑ¥÷¦³­­¤½¥qªe¥_¤À¤½¥q

Field Support Team of the Year 2007 (Property Management)
2007¦~«×³Ì¨Î²{³õ¤ä´©¶¤¥î ¡]ª«·~ºÞ²z¡^
HONG YIP SERVICE COMPANY LTD.
±d·~ªA°È¦³­­¤½¥q

Global Support Services of the Year 2007
2007¦~«×³Ì¨Î¥þ²y¤ä´©ªA°È
S.W.I.F.T. SCRL
Àô²y»È¦æª÷¿Ä¹q«H¨ó·|

High Speed Customer Service of the Year 2007 (Property Management)
2007¦~«×³Ì¨Î®Ä²vÅU«ÈªA°È¡]ª«·~ºÞ²z¡^
CITYBASE PROPERTY MANAGEMENT LTD - CONCORDIA PLAZA
´ä°òª«·~ºÞ²z¦³­­¤½¥q - ±d§»¼s³õ

High Speed Customer Service of the Year 2007 (Telecommunications)
2007¦~«×³Ì¨Î®Ä²vÅU«ÈªA°È ¡]¹q°T·~¡^
NEW WORLD TELECOMMUNICATIONS LIMITED
·s¥@¬É¹q°T¦³­­¤½¥q

Innovative Technology of the Year 2007 (Internet Service Provider)
2007¦~«×³Ì¨Î³Ð·N¬ì§Þ ¡]ºô¸ô¨ÑÀ³°Ó¡^
CPCNET HONG KONG LIMITED

Innovative Technology of the Year 2007 (Property Management)
2007¦~«×³Ì¨Î³Ð·N¬ì§Þ¡]ª«·~ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT
(HANG YICK AND WELL BORN)
ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡ (ùÚ¯q¤Î°¶¨¹)

Integrated Support Team of the Year 2007 (Telecommunications)
2007¦~«×³Ì¨Îºî¦X¤ä´©¶¤¥î¡]¹q°T·~¡^
WHARF T&T LIMITED
¤E­Ü¹q°T¦³­­¤½¥q

Mission Critical Support Service of the Year 2007
2007¦~«×³Ì¨ÎÃöÁä¥ô°È¤ä´©ªA°È
S.W.I.F.T. SCRL
Àô²y»È¦æª÷¿Ä¹q«H¨ó·|

Outsourcing Team of the Year 2007 (Contact Center)
2007¦~«×³Ì¨Î©e¥~ªA°È¶¤¥î¡]«È¤áÁpµ¸¤¤¤ß¡^
CHINA ELITE INFO CO., LTD. (GUANGZHOU)
¼s¦{²±µØ¸ê°T¦³­­¤½¥q

People Development Program of the Year 2007 (Property Management)
2007¦~«×³Ì¨Î¤H¤Oµo®i­pµe¡]ª«·~ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED
°ª½Ãª«·~ºÞ²z¦³­­¤½¥q

Service Portal of the Year 2007
2007¦~«×³Ì¨ÎªA°Èºô¯¸
S.W.I.F.T. SCRL
Àô²y»È¦æª÷¿Ä¹q«H¨ó·|

Individual Awards Categories­Ó¤HÃþ§O

CEO of the Year 2007
2007¦~«×³Ç¥X¦æ¬FÁ`µô
STEPHEN HO, CPCNET HONG KONG LIMITED
¦ó°¶¤¤, CPCNET HONG KONG LIMITED

CRM Director of the Year 2007
2007¦~«×³Ç¥XÅU«ÈÃö«YºÞ²z¸³¨Æ
JO ANNE NG LOO YEN, RHB BANK BERHAD MALAYASIA
¶À¯ø¿P, RHB BANK BERHAD MALAYSIA

Customer Service Manager of the Year 2007 (Contact Center - Public Service)
2007¦~«×³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
CONNIE HUI MEI KWAN, THE HONGKONG ELECTRIC CO., LTD.
³\¬ü¸s, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Manager of the Year 2007 (Customer Service Center - Retail Service)
2007¦~«×³Ç¥XÅU«ÈªA°È¸g²z¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
WONG KING FAN, PRICERITE STORES LIMITED
¶À·qªâ, ¹ê´f®a©~¼s³õ

Customer Service Team Leader of the Year 2007 (Contact Center - Logistics Service)
2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ª«¬y·~¡^
FUNG HUI LUN, DHL EXPRESS (HONG KONG) LIMITED
¶¾àHÅï, ´°»¨°ê»Ú³t»¼(­»´ä)¦³­­¤½¥q

Customer Service Team Leader of the Year 2007 (Contact Center - Public Service)
2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß -¤½¦@ªA°È·~¡^
DOROTHY LEE CHUNG NGA, THE HONGKONG ELECTRIC CO., LTD.
§õ¤¤¶®, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Team Leader of the Year 2007 (Contact Center - Telecommunications)
2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
KEN CHUNG WAI KAN, NEW WORLD TELECOMMUNICATIONS LIMITED
Áé°¶¶Ô, ·s¥@¬É¹q°T¦³­­¤½¥q

Customer Service Team Leader of the Year 2007 (Customer Service Center - Retail Service)
2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
FUNG LAI YEE, PRICERITE STORES LIMITED
¶¾ÄR»ö, ¹ê´f®a©~¼s³õ

Customer Service Professional of the year 2007 (Contact Center - Logistics Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ª«¬y·~¡^
HENRY KWAN KIN KAY, DHL EXPRESS (HONG KONG) LIMITED
Ãö°·°ò, ´°»¨°ê»Ú³t»¼(­»´ä)¦³­­¤½¥q

Customer Service Professional of the year 2007 (Contact Center - Public Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
FION CHEUNG WING SZE, THE HONGKONG ELECTRIC CO., LTD.
±iµú¸Ö, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Professional of the year 2007 (Contact Center - Telecommunications)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
CAROLIN FUNG CHUNG KAN, HUTCHISON GLOBAL COMMUNICATIONS LTD
¶¾¹|¶Ô, ©M°OÀô²y¹q°T¦³­­¤½¥q

Customer Service Professional of the year 2007 (Customer Service Center - Airport Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¾÷³õªA°È·~¡^
GARMIT KAUR D/O MAHINDER SINGH, SINGAPORE AIRPORT TERMINAL SERVICES

Customer Service Professional of the year 2007 (Customer Service Center - Banking Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - »È¦æ·~¡^
SYLVIA VERONICA ADRIANO, MAYBANK SINGAPORE

Customer Service Professional of the year 2007 (Customer Service Center - Boutique Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ®É¸Ë¹s°â·~¡^
LIZA ADALINA COELHO, WING TAI CLOTHING PTE LTD

Customer Service Professional of the year 2007 (Customer Service Center - Medical Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ÂåÀøªA°È·~ ¡^
JANET KHOO BENG NEO, O&G CENTRE, SINGAPORE GENERAL HOSPITAL
ªô©ú®Q, O&G CENTRE, SINGAPORE GENERAL HOSPITAL

Customer Service Professional of the year 2007 (Customer Service Center - Public Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¤½¦@ªA°È·~ ¡^
HOY MAN LIN, SBS TRANSIT LTD
¦ó¸U¦~, SBS TRANSIT LTD

Customer Service Professional of the year 2007 (Customer Service Center - Retail Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
LAI MAN TAT, PRICERITE STORES LIMITED
¿à¤å¹F, ¹ê´f®a©~¼s³õ

Customer Service Professional of the year 2007 (Customer Service Center - Safety and Security Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - Å@½ÃªA°È·~¡^
JULIAN ONG TA WEI, SENTOSA LEISURE GROUP
¤ý¹F°¶, SENTOSA LEISURE GROUP

Customer Service Professional of the year 2007 (Customer Service Center - Travel Service)
2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ®È¹CªA°È·~¡^
LIM PEE CHEN, HUP ANN TRAVEL PTE LTD
ªL¤ñË¡, HUP ANN TRAVEL PTE LTD

Merit - Customer Service Manager of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
ANN CHEN YU QING , WHARF T&T LIMITED
³¯¥É²M, ¤E­Ü¹q°T¦³­­¤½¥q

Merit - Customer Service Manager of the Year 2007 (Customer Service Center - Retail Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È¸g²z¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
HO CHI WAI, PRICERITE STORES LIMITED
¦ó§Ó°¶, ¹ê´f®a©~¼s³õ

Merit - Customer Service Team Leader of the Year 2007 (Contact Center - Public Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
MANGO CHANG FUNG KUEN, THE HONGKONG ELECTRIC CO., LTD.
¾G»ñ®S, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
AMELIA LI MAN KUEN, WHARF T&T LIMITED
§õ¤å®S, ¤E­Ü¹q°T¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2007 (Customer Service Center - Retail Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
GARY YAU KA WAI, PRICERITE STORES LIMITED
¥C®a°¶, ¹ê´f®a©~¼s³õ

Merit - Customer Service Team Leader of the Year 2007 (Customer Service Center - Retail Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
SAM SUM HIN KWAN, PRICERITE STORES LIMITED
§Â­l§¡, ¹ê´f®a©~¼s³õ

Merit - Customer Service Team Leader of the Year 2007 (Contact Center - Logistics Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ª«¬y·~¡^
JANET CHANG SIU CHU, DHL EXPRESS (HONG KONG) LIMITED
±i¤Ö¯], ´°»¨°ê»Ú³t»¼(­»´ä)¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2007 (Contact Center - Public Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
ERIC TANG WAI HUNG, THE HONGKONG ELECTRIC CO., LTD.
¾H°¶¶¯, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
LO YUET YING, HUTCHISON GLOBAL COMMUNICATIONS LTD
ù¤ë¼ü, ©M°OÀô²y¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
KATHY CHAN CHEUK KAN, HUTCHISON GLOBAL COMMUNICATIONS LTD
³¯¨ô¶Ô, ©M°OÀô²y¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
ADA CHEN SIU FONG, NEW WORLD TELECOMMUNICATIONS LIMITED
³¯¤pªÚ, ·s¥@¬É¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2007 (Contact Center - Telecommunications)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
YUKY WAN YUK KAN, NEW WORLD TELECOMMUNICATIONS LIMITED
·Å¥Éªà, ·s¥@¬É¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the year 2007 (Customer Service Center - Retail Service)
Àu²§¼ú¡Ð2007¦~«×³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
JOEY CHEUNG SHEUNG KAM, PRICERITE STORES LIMITED
±iÂùµ^, ¹ê´f®a©~¼s³õ