Winners of the 2008 Customer Relationship Excellence Awards

Corporate Awards Categories ¤½¥qÃþ§O

People Development Program of the Year 2008
2008¦~«×³Ì¨Î¤H¤Oµo®i­pµe
SINO PROPERTY SERVICES
«H©MºÞ·~Àu¶Õ¡@

People Development Program of the Year 2008 (Bank Card)
2008¦~«×³Ì¨Î¤H¤Oµo®i­pµe (»È¦æ¥d)
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤°ê»ÈÁp«È¤áªA°È¤¤¤ß

People Development Program of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î¤H¤Oµo®i­pµe¡]ºô¸ô¨ÑÀ³°Ó¡^
CPCNET HONG KONG LIMITED

Public Service of the Year 2008 (Government)
2008年³Ì¨Î¤½¦@ªA°È¡]¬F©²³¡ªù¡^
HONG KONG OBSERVATORY
­»´ä¤Ñ¤å¥x

Public Service of the Year 2008 (Public Utility)
2008年³Ì¨Î¤½¦@ªA°È¡]¤½ ¥Î¨Æ·~)
THE HONGKONG ELECTRIC CO., LTD.
­»´ä¹q¿O¶°¹Î

Best Customer Experience Management of the Year 2008 (Property Management)
2008年³Ì¨ÎÅU«ÈÅéÅç¡]ª«·~ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED ¡V ONE BEACON HILL
°ªª«·~ºÞ²z¦³­­¤½¥q¡X²¦¬[¤s¤@¸¹ 

Best Use of Knowledge Management of the Year 2008 (Bank Card)
2008年³Ì¨Îª¾ÃѺ޲z¡]»È¦æ¥d¡^
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤°ê»ÈÁp«È¤áªA°È¤¤¤ß

Best Use of Knowledge Management of the Year 2008 (Property Management)
2008年³Ì¨Îª¾ÃѺ޲z¡]ª«·~ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT
ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡

Contact Center of the Year 2008 (Bank Card)
2008年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]»È¦æ¥d¡^
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤°ê»ÈÁp«È¤áªA°È¤¤¤ß

Contact Center of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]ºô¸ô¨ÑÀ³°Ó¡^
CIBONET COMPANY LIMITED
¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Customer Service Center of the Year 2008 (Insurance)
2008年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]«OÀI·~¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. NINGBO BRANCH
¤¤°ê¤Ó¥­¬v¤H¹Ø«OÀIªÑ¥÷¦³­­¤½¥q¹çªi¤À¤½¥q

Customer Loyalty Program of the Year 2008 (Property Management)
2008年³Ì¨ÎÅU«È©¾¸Û­pµe¡]ª«·~ºÞ²z¡^
HONG YIP SERVICE COMPANY LIMITED
±d·~ªA°È¦³­­¤½¥q

Field Support Team of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î²{³õ¤ä´©¶¤¥î¡]ºô¸ô¨ÑÀ³°Ó¡^
CIBONET company Limited
¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Field Support Team of the Year 2008 (Property Management)
2008年³Ì¨Î²{³õ¤ä´©¶¤¥î¡]ª«·~ºÞ²z¡^
SINO PROPERTY SERVICES - ISLAND RESORT
«H©MºÞ·~Àu¶Õ¡XÂÅÆW¥b®q

High Speed Customer Service of the Year 2008 (BPO)
2008年³Ì¨Î®Ä²vÅU«ÈªA°È¡]·~°È¬yµ{¥~¥]¡^
WHARF T&T OUTSOURCING SERVICES LIMITED
³q¹F¨³¬yµ{«H®§³B²zªA°È¦³­­¤½¥q

Innovative Technology of the Year 2008 (Customer Interaction)
2008年³Ì¨Î³Ð·N¬ì§Þ¡]«È¤á¤¬°Ê¡^
EPTICA

Innovative Technology of the Year 2008 (Property Management)
2008年³Ì¨Î³Ð·N¬ì§Þ¡]ª«·~ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT
ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡

Integrated Support Team of the Year 2008 (Internet Service Provider)
2008年³Ì¨Îºî¦X¤ä´©¶¤¥î¡]ºô¸ô¨ÑÀ³°Ó¡^
CPCNET HONG KONG LIMITED

Integrated Support Team of the Year 2008 (Property Management)
2008年³Ì¨Îºî¦X¤ä´©¶¤¥î¡]ª«·~ºÞ²z)
CITYBASE PROPERTY MANAGEMENT LTD ¡V THE CENTER
´ä°òª«·~ºÞ²z¦³­­¤½¥q¡X¤¤Àô¤¤¤ß

Outsourcing Team of the Year 2008 (BPO)
2008年³Ì¨Î©e¥~ªA°È¶¤¥î¡]·~°È¬yµ{¥~¥]¡^
WHARF T&T OUTSOURCING SERVICES LIMITED

³q¹F¨³¬yµ{«H®§³B²zªA°È¦³­­¤½¥q



Individual Awards Categories­Ó¤HÃþ§O

CEO of the Year 2008
2008年³Ç¥X¦æ¬FÁ`µô
TOM MEHRMANN, OCEAN PARK
­]¼Ö¤å, ®ü¬v¤½¶é

Customer Service Manager of the Year 2008 (Entertainment - Contact Center)
2008年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ®T¼Ö·~¡^
KYLIE CHAN KA LAI, THE HONG KONG JOCKEY CLUB
³¯¹ÅÄR, ­»´äÁÉ°¨·|

Customer Service Manager of the Year 2008 (Outsourcing Service - Contact Center)
2008年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ©e¥~ªA°È·~¡^
SUKY LI SHU YI, WHARF T&T OUTSOURCING SERVICES LIMITED
§õ²Q»ö, Wharf T&T Outsourcing Services Limited

Customer Service Manager of the Year 2008 (Office Supplies - Contact Center)
2008年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ¿ì¤½«Ç¥Î«~·~¡^
SDANLIA WONG SHUK MAN, LYRECO
¶À²Q¤å, §Q¨Ó«È

Customer Service Manager of the Year 2008 (Retail Service - Service Center)
2008年³Ç¥XÅU«ÈªA°È¸g²z¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
SO YING KUEN, PRICERITE STORES LIMITED
Ĭ¶÷®S, ¹ê´f³Ã©~¼s³õ

Customer Service Team Leader of the year 2008 (Entertainment - Contact Center)
2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ®T¼Ö·~¡^
JENNY LUI WAI SZE, THE HONG KONG JOCKEY CLUB
¹p¼z¸Ö, ­»´äÁÉ°¨·|

Customer Service Team Leader of the year 2008 (Internet Service Provider - Contact Center)
2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ºô¸ô¨ÑÀ³°Ó¡^
JIMMY SUM JI MING, CIBONET COMPANY LIMITED
®]¦N©ú, ¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Public Service - Contact Center)
2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
RACHEL CHAN SHUN WA, THE HONGKONG ELECTRIC CO., LTD.
³¯µÏµØ, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Telecommunication - Contact Center)
2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
KEVIN SHIN TAO WO, NEW WORLD TELECOMMUNICATIONS LIMITED
³æ¹D©M, ·s¥@¬É¹q°T¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Retail Service - Service Center)
2008年³Ç¥XÅU«ÈªA°È²Õªø¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
THOMAS LAI CHIU YIN, PRICERITE STORES LIMITED
¾¤¶WµM, ¹ê´f³Ã©~¼s³õ

Customer Service Professional of the year 2008 (Entertainment - Contact Center)
2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ®T¼Ö·~¡^
RICHARD KONG KA KEUNG, THE HONG KONG JOCKEY CLUB
¦¿®a±j, ­»´äÁÉ°¨·|

Customer Service Professional of the year 2008 (Office Supplies - Contact Center)
2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¿ì¤½«Ç¥Î«~·~¡^
KIRSTY CHAN KIT FONG, LYRECO
³¯¼äªÚ, §Q¨Ó«È

Customer Service Professional of the year 2008 (Public Service - Contact Center)
2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
HAYES CHUNG HOK LAM, THE HONGKONG ELECTRIC CO., LTD.
Áé¾ÇµY, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Professional of the year 2008 (Telecommunications - Contact Center)
2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¹q°T·~¡^
JUNE TAM CHUN TAI, NEW WORLD TELECOMMUNICATIONS LIMITED
ÃÓ·Ç®X, ·s¥@¬É¹q°T¦³­­¤½¥q

Customer Service Professional of the year 2008 (Retail Service - Service Center)
2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
ANDY HONG YIU KEUNG, PRICERITE STORES LIMITED
±dÄ£±j, ¹ê´f³Ã©~¼s³õ

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
LUKE LIU QI LIN, WHARF T&T LIMITED
¼BºöµY, ¤E­Ü¹q°T¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
PANSY IP OI YING, THE HONG KONG JOCKEY CLUB
¸­Ä§¼ü, ­»´äÁÉ°¨·| 

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
FICUS LO FAI YUNG, THE HONG KONG JOCKEY CLUB
¿c·uº_, ­»´äÁÉ°¨·|

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
CHAN MAN CHI, THE HONGKONG ELECTRIC CO., LTD.
³¯±Ó«º, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^       
KITTY PAU KIT YING, THE HONGKONG ELECTRIC CO., LTD.
Àj¼ä¬Õ, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^        
CECILIA LING WOON KIU, THE HONGKONG ELECTRIC CO., LTD.
­â·Ø¼, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
KING CHEN RONG DA, WHARF T&T LIMITED
³¯ºa¹F, ¤E­Ü¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^       
CINDY TANG CHOI HUNG, NEW WORLD TELECOMMUNICATIONS LIMITED
¾H±m­i, ·s¥@¬É¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
FANNY LAM YUET NGOR, LYRECO
ªL¤ë®Z, §Q¨Ó«È 

Merit - Customer Service Professional of the Year 2008 (Contact Center)
Àu²§¼ú¡Ð2008年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
RICKY FUNG KA FAI, THE HONG KONG JOCKEY CLUB
¶¾®a½÷, ­»´äÁÉ°¨·|