Winners of the 2013 Customer Relationship Excellence Awards

Corporate Awards Categories

Customer Relationship Excellence - Outstanding Achievement 2013

2013年³Ì¨Î顾«È关¨tªA务ªN¥X奖

HANG LUNG PROPERTIES LIMITED

ùÚ¶©¦a产

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Corporate Environmental Leadership of the Year 2013 (Property Management)

2013年³Ì¨Î¥ø业环«O领³S奖¡]ª«业ºÞ²z¡^

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT (HANG YICK AND WELL BORN)

ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

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Corporate Social Responsibility Leadership of the Year 2013 (Property Management)

2013年³Ì¨Î¥ø业ªÀ会责¥ô领³S奖¡]ª«业ºÞ²z¡^

HANG LUNG PROPERTIES LIMITED

ùÚ¶©¦a产

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Public Service of the Year 2013 (Public Utility)

2013年³Ì¨Î¤½¦@ªA务¡]¤½¥Î¨Æ业¡^

THE HONGKONG ELECTRIC CO., LTD.

­»´ä电灯¦³­­¤½¥q

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Global Support Services of the Year 2013 (Telecommunications)

2013年³Ì¨Î¥þ²y¤ä«ùªA务¡]电讯业¡^

CHINA TELECOM GLOBAL LIMITED

¤¤国电«H国际¦³­­¤½¥q

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Global Support Services of the Year 2013 (Logistics)

2013年³Ì¨Î¥þ²y¤ä«ùªA务¡]ª«¬y业¡^

DHL EXPRESS (HONG KONG) LIMITED

´°»¨国际³t递(­»´ä)¦³­­¤½¥q

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Global Support Services of the Year 2013 (Service Desk)

2013年³Ì¨Î¥þ²y¤ä«ùªA务¡]ªA务¥x¡^

IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

国际°Ó业É󾹬ì§Þ¡]²`¦`¡^¦³­­¤½¥q

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Best Customer Experience Management of the Year 2013 (Telecommunications)

2013年³Ì¨Î顾«ÈÊ^验ºÞ²z¡]电讯业¡^

ADVANCED CONTACT CENTER CO., LTD.

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Best Customer Experience Management of the Year 2013 (Property Management)

2013年³Ì¨Î顾«ÈÊ^验ºÞ²z¡]ª«业ºÞ²z¡^

SHANGHAI WHEELOCK SQUARE DEVELOPMENT LTD

¤W®ü会¼w¤¥广场发®i¦³­­¤½¥q

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Customer Experience Center of the Year 2013 (Entertainment)

2013年³Ì¨Î顾«ÈÊ^验¤¤¤ß¡]娱乐业¡^

MEASAT BROADCAST NETWORK SYSTEMS SDN BHD

´°»¨国际³t递(­»´ä)¦³­­¤½¥q

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Contact Center of the Year 2013 (IT ¡V Above 1000 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]«H®§¬ì§Þ - 1000®u¦ì¥H¤W¡^

LENOVO SERVICES

联·QªA务

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Contact Center of the Year 2013(Logistics ¡V Above 500 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业 - 500®u¦ì¥H¤W¡^

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

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Contact Center of the Year 2013 (Logistics ¡V Under 300 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业 - 300®u¦ì¥H¤U¡^

DHL EXPRESS (HONG KONG) LIMITED

´°»¨国际³t递(­»´ä)¦³­­¤½¥q

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Contact Center of the Year 2013 (Insurance ¡V Under 200 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]«O险业 - 200®u¦ì¥H¤U¡^

CHINA PACIFIC LIFE INSURANCE CO., LTD. CHANGSHA OPERATION CENTER

¤¤国¤Ó¥­¬v¤H寿«O险ªÑ¥÷¦³­­¤½¥q长¨F营运¤¤¤ß

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Contact Center of the Year 2013 (Entertainment ¡V Under 200 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]娱乐业 - 200®u¦ì¥H¤U¡^

THE HONG KONG JOCKEY CLUB INTEGRATED CONTACT CENTRE

­»´ä赛马会综¦X顾«ÈªA务¤¤¤ß

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Contact Center of the Year 2013 (Logistics ¡V Under 150 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业 - 150®u¦ì¥H¤U¡^

DHL EXPRESS TAIWAN

¥x湾DHL EXPRESS

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Contact Center of the Year 2013 (Logistics ¡V Under 100 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业 - 100®u¦ì¥H¤U¡^

DHL EXPRESS SINGAPORE

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Contact Center of the Year 2013 (Insurance ¡V Under 20 Seats)

2013年³Ì¨Î«È户联络¤¤¤ß¡]«O险业 - 20®u¦ì¥H¤W¡^

MANULIFE (SINGAPORE) PTE LTD

§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

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Customer Service Center of the Year 2013 (Entertainment)

2013年³Ì¨Î顾«ÈªA务¤¤¤ß¡]娱乐业¡^

THE HONG KONG JOCKEY CLUB (RETAIL)

­»´ä赛马会(¹s°â³¡)

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Customer Service Center of the Year 2013 (Insurance)

2013年³Ì¨Î顾«ÈªA务¤¤¤ß¡]«O险业¡^

AIA COMPANY LIMITED SHENZHEN BRANCH

¤Í¨¹«O险¦³­­¤½¥q²`¦`¤À¤½¥q

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Customer Satisfaction Quality System of the Year 2013 (Logistics)

2013年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]ª«¬y业¡^

DHL EXPRESS SINGAPORE

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Employee Engagement Program of the Year 2013 (Logistics)

2013年³Ì¨Î员¤u·q业计¦E¡]ª«¬y业¡^

DHL EXPRESS SINGAPORE

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Employee Engagement Program of the Year 2013 (Property Management)

2013年³Ì¨Î员¤u·q业计¦E¡]ª«业ºÞ²z¡^

HANG LUNG PROPERTIES LIMITED

ùÚ¶©¦a产

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Field Support Team of the Year 2013 (Property Management)

2013年³Ì¨Î现场¤ä«ù队¥î¡]ª«业ºÞ²z¡^

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT (HANG YICK AND WELL BORN)

ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

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High Speed Customer Service of the Year 2013 (Entertainment)

2013年³Ì¨Î®Ä²v顾«ÈªA务¡]娱乐业¡^

THE HONG KONG JOCKEY CLUB TSING YI TELEBET CENTER

­»´ä赛马会«C¦ç电话§ëª`¤¤¤ß

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Best Use of Knowledge Management of the Year 2013 (Logistics)

2013年³Ì¨Îª¾识ºÞ²z¡]ª«¬y业¡^

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

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Online Customer Service of the Year 2013 (Entertainment)

2013年³Ì¨Î¦b线顾«ÈªA务¡]娱乐业¡^

MEASAT BROADCAST NETWORK SYSTEMS SDN BHD.

Corporate Service Team of the Year 2013 (Entertainment)

2013年³Ì¨Î¥ø业ªA务队¥î¡]娱乐业¡^

THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

­»´ä赛马会¥Ó领ºÞ²z

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People Development Program of the Year 2013 (Property Management)

2013年³Ì¨Î¤H¤O发®i计¦E¡]ª«业ºÞ²z¡^

HANG LUNG PROPERTIES

ùÚ¶©¦a产

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People Development Program of the Year 2013 (Logistics)

2013年³Ì¨Î¤H¤O发®i计¦E¡]ª«¬y业¡^

DHL EXPRESS TAIWAN

¥x湾DHL EXPRESS

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Merit - Best Customer Experience Management of the Year 2013

ɬÉÝ奖¡Ð2013年³Ì¨Î顾«ÈÊ^验ºÞ²z

MANULIFE (SINGAPORE) PTE LTD

§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

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Merit - Field Support Team of the Year 2013

ɬÉÝ奖¡Ð2013年³Ì¨Î现场¤ä«ù队¥î

HONG KONG AIRLINES LIMITED

­»´ä¯èªÅ¦³­­¤½¥q

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Individual Categories

CEO of the Year 2013

2013年ªN¥X¦æ¬F总µô

BILL LISLE, AIA BHD

¾¤¥H诺¡A ¤Í¨¹«O险¦³­­¤½¥q

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CRM Director of the Year 2013

2013年ªN¥X顾«È关¨tºÞ²z¸³¨Æ

ANGIE HUNG CHUN MEI, DHL EXPRESS TAIWAN

¬x¬K¬ü¡A ¥x湾DHL EXPRESS

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CRM Manager of the Year 2013 (Logistics)

2013年ªN¥X顾«È关¨tºÞ²z经²z¡]ª«¬y业¡^

HAWK SUN MING HUNG, DHL EXPRESS TAIWAN

孙铭§»¡A¥x湾DHL EXPRESS

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Customer Service Manager of the Year 2013 (Entertainment ¡V Contact Center)

2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß ¡V 娱乐业¡^

PANSY IP OI YING, THE HONG KONG JOCKEY CLUB

叶蔼莹¡A ­»´ä赛马会

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Customer Service Manager of the Year 2013 (Insurance ¡V Contact Center)

2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß ¡V «O险业¡^

DIDDY CHAN CHI MAN, PRUDENTIAL HONG KONG LIMITED

陈¦Ü±Ó¡A «O诚«O险¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Logistics ¡V Contact Center)

2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß ¡V ª«¬y业¡^

FRANCES FENG YING, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

冯颖¡A ¤¤¥~运- ´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Network Communications ¡V Contact Center)

2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß ¡V ÊI络传讯¡^

BETTY WANG QIAO HUI, CHINA TELECOM GLOBAL LIMITED

¤ý乔辉¡A ¤¤国电«H国际¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Logistics ¡V Contact Center T&D)

2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ßT&D ¡V ª«¬y业¡^

JULIA HUANG CHIN WEN, DHL EXPRESS TAIWAN

黄ÝAÚ§¡A ¥x湾DHL EXPRESS

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Customer Service Manager of the Year 2013 (Entertainment ¡VService Center)

2013年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß ¡V 娱乐业¡^

PINKY MUI TSZ TING, THE HONG KONG JOCKEY CLUB (RETAIL)

±öªé´@¡A ­»´ä赛马会(¹s°â³¡)

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Customer Service Manager of the Year 2013 (Insurance ¡V Service Center)

2013年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß ¡V «O险业¡^

RAYMOND WONG SHU HON, PRUDENTIAL HONG KONG LIMITED

¤ý树汉¡A «O诚«O险¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Network Communications ¡V Service Center)

2013年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß ¡V ÊI络传讯¡^

THOMAS WONG SIU HIN, CITIC TELECOM INTERNATIONAL CPC LIMITED

黄¤Ö轩¡A ¤¤«H国际电讯(«H®§§Þ术)¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Entertainment ¡VTechnical Center)

2013年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä«ù¤¤¤ß ¡V 娱乐业¡^

AMY LEUNG PO CHU, THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

±ç宝¯]¡A ­»´ä赛马会¥Ó领ºÞ²z

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Customer Service Manager of the Year 2013 (Network Communications ¡V Technical Center)

2013年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä«ù¤¤¤ß ¡V ÊI络传讯¡^

FELIX HUANG HUNG TO, CHINA TELECOM GLOBAL LIMITED

黄鸿图¡A ¤¤国电«H国际¦³­­¤½¥q

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Customer Service Manager of the Year 2013 (Service Desk ¡V Technical Center)

2013年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä«ù¤¤¤ß ¡V ªA务¥x¡^

JOANNA WANG XIAO JIAN, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

¤ý晓艰¡A 国际°Ó业É󾹬ì§Þ(²`¦`)¦³­­¤½¥q

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Customer Service Team Leader of the Year 2013 (Entertainment ¡V Contact Center)

2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß ¡V 娱乐业¡^

MAN NG WAI MAN, THE HONG KONG JOCKEY CLUB

吴¼z±Ó¡A ­»´ä赛马会

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Customer Service Team Leader of the Year 2013 (Logistics ¡V Contact Center)

2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß ¡V ª«¬y业¡^

VINIZA WANG QIAN, DHL- SINOTRANS INTERNATIONAL AIR COURIER LTD.

¤ýÓ}¡A ¤¤¥~运- ´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

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Customer Service Team Leader of the Year 2013 (Network Communications ¡V Contact Center)

2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß ¡V ÊI络传讯¡^

DAISY ZHOU DAO XIN, CHINA TELECOM GLOBAL LIMITED

©P¹D©ý¡A ¤¤国电«H国际¦³­­¤½¥q

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Customer Service Team Leader of the Year 2013 (Public Services ¡V Contact Center)

2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß ¡V ¤½¦@ªA务业¡^

PANG WAI KWONG, THE HONGKONG ELECTRIC CO., LTD.

´^伟¥ú¡A ­»´ä电灯¦³­­¤½¥q

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Customer Service Team Leader of the Year 2013 (Airlines ¡V Service Center)

2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß ¡V ¯èªÅ业¡^

NORELLE WONG YIK WANG, HONG KONG AIRLINES LIMITED

¤ý«³ªl¡A ­»´ä¯èªÅ

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Customer Service Team Leader of the Year 2013 (Entertainment ¡V Service Center)

2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß ¡V 娱乐业¡^

RAINIE CHAN KWUN CHING, THE HONG KONG JOCKEY CLUB (RETAIL)

陈«a浈¡A ­»´ä赛马会(¹s°â³¡)

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Customer Service Team Leader of the Year 2013 (Network Communications ¡V Service Center)

2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß ¡V ÊI络传讯¡^

DANIEL HUANG TIAN LONG, CHINA ENTERPRISE ICT SOLUTIONS LIMITED

黄¤Ñ龙¡A ¤¤¥øÊI络³q«H§Þ术¦³­­¤½¥q

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Customer Service Team Leader of the Year 2013 (Entertainment ¡VTechnical Center)

2013年ªN¥X顾«ÈªA务组长¡]§Þ术¤ä«ù¤¤¤ß ¡V 娱乐业¡^

JENNY LIU KAI YUK, THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

¹ù启¥É¡A ­»´ä赛马会¥Ó领ºÞ²z

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Customer Service Team Leader of the Year 2013 (Service Desk ¡V Technical Center)

2013年ªN¥X顾«ÈªA务组长¡]§Þ术¤ä«ù¤¤¤ß ¡V ªA务¥x¡^

WENDY WAN LIN, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

ÉEµY¡A 国际°Ó业É󾹬ì§Þ(²`¦`)¦³­­¤½¥q

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Customer Service Professional of the Year 2013 (Logistics ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V ª«¬y业¡^

ANNA CHOI ON NA, DHL EXPRESS (HONG KONG) LIMITED

½²¦w®R¡A ´°»¨国际³t递(­»´ä)¦³­­¤½¥q

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Customer Service Professional of the Year 2013 (Entertainment ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V 娱乐业¡^

ALICE LAI HOI YAN, THE HONG KONG JOCKEY CLUB

¾¤凯®¦¡A ­»´ä赛马会

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Customer Service Professional of the Year 2013 (Insurance ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V «O险业¡^

KEELY SUEN WAI MAN, PRUDENTIAL HONG KONG LIMITED

孙¼z¶²¡A «O诚«O险¦³­­¤½¥q

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Customer Service Professional of the Year 2013 (Network Communications ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V ÊI络传讯¡^

BEN DENG JUN MING, CHINA TELECOM GLOBAL LIMITED

邓«T铭¡A ¤¤国电«H国际¦³­­¤½¥q

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Customer Service Professional of the Year 2013 (Public Services ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V ¤½¦@ªA务业¡^

ANTHONY TOBIAS, THE HONGKONG ELECTRIC CO., LTD.

§ù´¼鸿¡A ­»´ä电灯¦³­­¤½¥q

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Customer Service Professional of the Year 2013 (Telecommunications ¡V Contact Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß ¡V 电讯业¡^

BRENDA LEUNG PUI MAN, HKT PREMIER

±ç¨Ø¶²¡A HKT PREMIER

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Customer Service Professional of the Year 2013 (Logistics ¡V Contact Center T&D)

2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ßT&D ¡V ª«¬y业¡^

CYNTHIA CHEN YU HSIEN, DHL EXPRESS TAIWAN

陈¨|娴¡A ¥x湾DHL EXPRESS

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Customer Service Professional of the Year 2013 (Entertainment ¡V Service Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß ¡V 娱乐业¡^

EDWIN TSE PUI YU, THE HONG KONG JOCKEY CLUB (RETAIL)

谢è®谕¡A ­»´ä赛马会(¹s°â³¡)

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Customer Service Professional of the Year 2013 (Tourism ¡V Service Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß ¡V ®È´å业¡^

KOEY HSU PING, HONG KONG TOURISM BOARD

苏¦B¡A ­»´ä®È´å发®i§½

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Customer Service Professional of the Year 2013 (Transportation ¡V Service Center)

2013年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß ¡V 运输业¡^

ONG SZE ERR, SBS TRANSIT LTD

¤ý´µ尔¡A ·s±¶运

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Merit - Customer Service Manager of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^

RAYMOND LAM TAK SHING, THE HONG KONG JOCKEY CLUB

ªL¼w¦¨¡A ­»´ä赛马会

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Merit - Customer Service Manager of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^

CATHY LEE KIT YEE, DHL EXPRESS (HONG KONG) LIMITED

§õÏ¡仪¡A ´°»¨国际³t递(­»´ä)¦³­­¤½¥q

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Merit - Customer Service Manager of the Year 2013 (Service Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡^

JENNIFER TSANG FUNG PING, THE HONG KONG JOCKEY CLUB (RETAIL)

´¿鳯«Ì¡A ­»´ä赛马会(¹s°â³¡)

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Merit - Customer Service Manager of the Year 2013 (Service Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡^

ANITA CHAN LAI WA, THE HONG KONG JOCKEY CLUB (RETAIL)

陈丽华¡A ­»´ä赛马会(¹s°â³¡)

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Merit - Customer Service Manager of the Year 2013 (Technical Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä«ù¤¤¤ß¡^

JAMES CHEUNG WAN, CHINA TELECOM GLOBAL LIMITED

张赟¡A ¤¤国电«H国际¦³­­¤½¥q

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Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^

MELODY FU MAN LING, THE HONGKONG ELECTRIC CO., LTD.

³Å±Ó¬Â¡A ­»´ä电灯¦³­­¤½¥q

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Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^

PATRICK CHAN WAI CHUNG, THE HONG KONG JOCKEY CLUB

陈伟聪¡A ­»´ä赛马会

¡@

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^

JACKY CHAN SHING PAN, THE HONG KONG JOCKEY CLUB
陈诚Ùy¡A ­»´ä赛马会

¡@

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^

JOHN CHO KA KIN, THE HONG KONG JOCKEY CLUB INTEGRATED CONTACT CENTRE

±ä¹Å°·¡A ­»´ä赛马会综¦X顾«ÈªA务¤¤¤ß

¡@

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^

JEFF CHAN CHI WO, DHL EXPRESS (HONG KONG) LIMITED

陈§Ó©M¡A ´°»¨国际³t递(­»´ä)¦³­­¤½¥q

¡@

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^

FANNY LAU YAN YIN, THE HONG KONG JOCKEY CLUB (RETAIL)

刘®¦贤¡A ­»´ä赛马会(¹s°â³¡)

¡@

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^

FANNY WONG HOI CHUNG, THE HONG KONG JOCKEY CLUB (RETAIL)

黄凯颂¡A ­»´ä赛马会(¹s°â³¡)

¡@

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^

NANCY CHENG LAN SZE, HONG KONG AIRLINES LIMITED

郑兰诗¡A ­»´ä¯èªÅ

¡@

Merit - Customer Service Professional of the Year 2013 (Contact Center)

ɬÉÝ奖¡Ð2013年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^

HO WING KWONG, THE HONGKONG ELECTRIC CO., LTD.

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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CHUNG HOK LAM, THE HONGKONG ELECTRIC CO., LTD.

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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KITTY TANG WING CHEE, THE HONGKONG ELECTRIC CO., LTD.

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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CRYSTAL LAM YUEN, THE HONGKONG ELECTRIC CO., LTD.

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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ANGEL LAM WAI SIU, THE HONG KONG JOCKEY CLUB

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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ANTHONY WONG TSZ FUNG, THE HONG KONG JOCKEY CLUB

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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MURPHY FAN WING FAI, HKT PREMIER

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Merit - Customer Service Professional of the Year 2013 (Contact Center)

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YANG BEI, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

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REGINA SHIU WYMAN, DHL EXPRESS (HONG KONG) LIMITED

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Merit - Customer Service Professional of the Year 2013 (Service Center)

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KEN KATSUMATA, THE HONG KONG JOCKEY CLUB (RETAIL)

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Merit - Customer Service Professional of the Year 2013 (Service Center)

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SAMUEL LAM SZE YAN, THE HONG KONG JOCKEY CLUB (RETAIL)

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