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Key to Achieve Customer Relationship Excellence -

Henderson Land Group Property Management Department (Hang Yick and Well Born)

In this knowledge email, we would like to share how Henderson Land Group Property Management Department (Hang Yick and Well Born), the winner of 2019 Customer Relationship Excellence Awards in the category of “Best Corporate Brand of the Year (Property Management)” and “Best Use of Knowledge Management of the Year (Property Management)”, achieves Customer Relationship Excellence (CRE) Awards for Seventeen Consecutive Years.

Customer Oriented

  • To integrate innovation along with the objective of “growing with society”, and aimed to provide professional and superior property management services to our prestigious clients, at the same time enhance the living and environmental quality, infuse value-added services to all properties we are now servicing at.

Corporate Branding

  • Through induction of “Carapps”, residents can flip the entertainment information nearby and browse updated notice and building information in mobile phone anytime, anywhere to enhance the customer engagement.

  • Actively participation in social volunteer works and was highly recognized with reward from the Social Welfare Department: Champion of Highest Service Hour Award 2017 (Private Organizations – Category 1) and 1st Runner up of Highest Service Hour Award 2017 (Best Customer Participation) from Hong Kong Volunteer Award.

Knowledge Management

  • Sourcing for most up-to-date technology in application of the building facilities aiming to achieve energy and cost saving.

  • All round in-house training courses for staff covering amendment on government regulations, legal talks, tree nursery, techniques on formal Chinese letter writing, procedures in handling major renovation work and slope safety and maintenance.

  • Trainings extended to field trips, site visit allowing staff to have the first hand impression and personal experience.

Henderson Land Group Property Management Department (Hang Yick and Well Born) received the trophies and certificates of 2019 International CRE Awards

 

Please click Youtube or Tencent  to watch their Video Interview

 

Click here for Press Release: English / 中 文

"It’s a distinct honor to receive the CRE Awards for 17 consecutive years, and we are pleased to be awarded ‘Best Corporate Brand of the Year (Property Management)’ & ‘Best Use of Knowledge Management of the Year (Property Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick & Well Born)’ has been achieving numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Henderson Land Group Property Management Department will be upholding its management philosophy – ‘Interactive Services for Quality Management’ in the future. APCSC keeps up the market by launching different categories of CRE Awards to motivate the corporates to develop in different aspects should be esteemed."

Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director, Henderson Land Development Co. Ltd.