Key to Achieve Customer Relationship Excellence -
DHL Express (Hong Kong) Limited
In
this knowledge email, we would like to share how
DHL Express (Hong Kong) Limited,
the winner
of 2017 Customer Relationship
Excellence Awards in the category of "Contact Centre of the Year", "Global Support Services of the Year", "Best Customer Experience Management of the Year" and "Customer Satisfaction Quality System of the Year", achieves
Customer Relationship Excellence (CRE) Awards for 8 Consecutive
Years.
DHL Express strives to be the “Provider of choice” in logistic industry. To achieve the goal, all staff work AS ONE and ensure quality is everyone’s responsibility. We are proud to share one of our key successes – Employee Motivation.
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In DHL, we trust people is the most valuable asset and motivated employees are essential to the success of company. We believe motivated people can delivery great service quality, thus achieved high level customer satisfaction. We live by three basic principles: Support not Direct, Enable not Regulate, and Add Value, not More work.
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Our goal will not be achievable without our engaged, enabled & empowered people. By providing access to the correct technology and innovation will enable our people to create better customer experiences.
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We keep engaging our people continually through recognition, learning and development. It will in turn to empower them to make a difference.
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To continue our culture of accountability and set clear responsibility to employee. When employee are accountable and have ownership in what they are doing, they will come up with innovative ideas and solution to deliver the desired results.
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Last but not least, a customer-centric mindset is a must have DNA in our motivated employees, it helps them to deliver a superior and memorable customer service experience.
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DHL Express (Hong Kong) Limited received the trophies and certificates of 2017 |
Please click Youtube or Tencent to watch their Video Interview
“It is a distinct honor to receive the Contact Center of the Year award for the 8th consecutive year, in addition to the other seven corporate and individual awards. Being Insanely Customer Centric is an integral part of DHL’s culture and the coveted awards reaffirm our earnest efforts in upholding service excellence. We shall continue to deliver best-in-class customer experiences and strive to become our customers’ brand of choice.”
Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director, Hong Kong and Macau
DHL Express