Shenzhen Gas Corporation Ltd.
In this knowledge email, we would like to share how Shenzhen Gas Corporation Ltd., the winner of 2017 Customer Relationship Excellence Awards in the category of "Customer Relationship Excellence - Outstanding Achievement China", "Contact Center of the Year (Public Utility – Under 100 Seats)", "Customer Service Center of the Year (Public Utility – China)" and "Online Customer Service of the Year (Public Utility)", achieves Customer Relationship Excellence (CRE) Awards.
The service concept of Shenzhen Gas is “respectful,professional,trustworthy,and caring”. The company takes the customer demands as its orientation and strives to improve the management process, committed to become a professional city gas operators, provide friendly, warm, excellent service, to create extraordinary value for the citizens of Shenzhen.
High customer satisfaction and low customer complaint rate
Efficient service network
Smart gas service model
Multiple channels to collect customer feedback
“It is a great honour for Shenzhen Gas to win the Outstanding Customer Relationship Excellence Award. We would like to thank our customers and the Asia Pacific Customer Service Consortium for their recognition and encouragement of our quality service. In recent years, Shenzhen Gas has been committed to using internet technology to create smart gas services. Through various information and innovation methods, we have continuously improved the efficient and convenient service experience. In the future, we will continue to work hard, blaze new trails, and provide users with a more intimate, Professional and quality service.”
Mr. Li Shutao, General Manager of Customer Service Management Department