Mohd Fauzil Wahab, General Manager, BPO Operations

VADS Berhad

Mohd Fauzil Wahab holds Bachelor Degree in and a Master in Business Administration Degree in Information Technology. Fauzil is also a Registered Coordinator (RC) of Customer Operations Performance Center (COPC), a certified Six Sigma Greenbelt holder and a member of International Association of Outsourcing Professionals (IAOP). Currently Fauzil is a General Manager, BPO Operations,VADS Berhad that oversee contact centers of more than 3000 employees.

With over 15 years experience in banking background, Fauzil has hold position as Assistant Vice President Operations, for HSBC Data Processing Center in Cyberjaya and has served in few local banks, focusing primarily in banking operations that include back office processes in depository, payment and cheque clearance processing operations and credit card processing operations that include outbound services.
Fauzil has been in the contact center operations since 2006 and as General Manager, Contact Center Operations for BPO Enterprise at VADS Berhad, he oversees operations of more than 3000 employees for both inbound and outbound contact center services. Inbound services cover technical and customer care services, whilst outbound include both telesales and tele-collection activities.

In 2007, TM Internet Contact Center won Bronze award from CCAM for Best Outsourced Contact Center above 250 seats category under his stewardship. In June 2009, Fauzil led the team to win a Gold award from ContactCenterWorld.Com for Asia Pacific region, apart from supporting his staff to won Gold and Silver award for Best Sales Agent. Fauzil also represented the center in ContactCenterWorld.Com World’s Top Ranking Performers event in November 2009 and secure Silver award under above 250 seats category. In the recently concluded 2012 Top Ranking Performers for APAC Region by Contact Center, Fauzil led a team to win Gold Awards in Best Outsourced Large Contact Center and Best Partnership categories as well as a Silver Award for Best Community Program by Contact Centers.