Ms. Malou Caluza has been in the Customer Service industry for more than 20 fruitful years. At present, she is one of QNET’s key top management people who focuses and works hard in effectively combining deep commitment to charitable pursuits and high-octane sports sponsorships, winning internal and external customer engagement, and the marketing and sales of quality lifestyle products and services. To also further testify her passion and commitment to the Customer Service industry, her latest achievements include:

• APCSC CRM Director of the Year Award, Hong Kong
• APCSC Global Support Services of the Year, Hong Kong
• APCSC Integrated Support Team of the Year, Hong Kong
• APCSC Best Use of Knowledge Management, Hong Kong
• Contact Center World Best Contact Center (In-House) , Asia Pacific Category, Singapore
• Contact Center World Best Contact Center Executive in the Asia Pacific category, Singapore
• Contact Center World Best Contact Center (In-House) , World Category, Las Vegas Nevada USA
• Contact Center World Best Executive in the World category, Las Vegas Nevada USA.

Malou’s signature has always been one of her favorite priceless possessions. She believes that it is a reflection of her hard work, personality and convictions.  Her personal signature always follows the inspiring closing, “In service”. This explains her winning success formula.