S

Press Release

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the
2016 Customer Relationship Excellence Awards

 

Shenzhen – August 15, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with  LianXunTong Business Management (Shenzhen) Company. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including Business School, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare  from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the
2016 Customer Relationship Excellence Awards

2016 CRE Awards Winners Corporate & Individual Photo

 

Hong Kong, China – June 16th , 2017 – At the 2017 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2016 Customer Relationship Excellence Awards (CRE Awards)They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.
 

Press Release: English/Chinese

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 6th HK International CRE & Innovation Expo

Ms. Veronique Liu, Operation Director of Teleperformance China received The Expo Innovation Awards Certificate and Trophy

 from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – The 6th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.
 

Press Release: English/Chinese

Press Release: Henderson Land Group, Hang Lung Properties, Celki VitalAire, and Nexusguard
Honored with CSQS Certification Distinction from APCSC

Senior Executives from Henderson Land Group, Hang  Lung Properties, Celki VitalAire and Nexusguard received CSQS

Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 16, 2017 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege), Hang Lung Properties Limited, Celki VitalAire, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2017. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.
 

Press Release: English/Chinese

 

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from Celki VitalAire, Mead Johnson  and Quality HealthCare Medical Services Ltd., received People Site

Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China, 15 June 2017 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets. 

 

Press Release:English/Chinese

Press Release: Innovative Best Practices for Customer Experience, Branding and CRM

Shenzhen, china – May 24, 2017 Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Shenzhen Branch. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including  telecommunications, e-commerce, insurance, information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Press Release: Innovative Best Practices for Customer Experience, Branding and CRM

Hong Kong – May 17, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including e-commerce, direct marketing, insurance, banking, telecommunications, logistics, retail,  information technology, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: English

Press Release: Innovative Best Practices for Customer Experience, Branding and CRM

Cambodia, Phnom Penh – May 12, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, banking, telecommunications, logistics, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: English

Press Release: Innovative Best Practices for Customer Experience, Branding and CRM

Qingdao, China – May 5, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Overseas Electric Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of Explore New CS Model in the Era of Omnimedia Interaction”, has attracted C-level executives and directors from cross industries including e-commerce , logistics, retail,banking, telecommunications, insurance,direct marketing, information technology, entertainment, financial, healthcare, and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

 

Press Release: Chinese

Press Release: Innovative Best Practices for Customer Experience, Branding and CRM

Taiwan, Taipei – April 20, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of Innovative Best Practices for Customer Experience, Branding and CRM, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: 中文

Press Release: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Malaysia, Kuala Lumpur – March 30, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of 2017 Outlook for Customer Experience, Branding and CRM Strategy, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Singapore – March 28, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd and CX Group. The CRE & CSQS Roundtable, with the theme of 2017 Outlook for Customer Experience, Branding and CRM Strategy, has attracted C-level executives and directors from cross industries including logistics, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Shanghai – March 16, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA China Contact Center. The CRE & CSQS Roundtable, with the theme of 2017 Outlook for Customer Experience, Branding and CRM Strategy, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Beijing – March 14, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of 2017 Outlook for Customer Experience, Branding and CRM Strategy, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: International Customer Loyalty Award Forum 2017

Hong Kong, China – March 2-3, 2017 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 15th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Open University of Hong Kong (OUHK) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

Press Release:English/Chinese

Press Release: International Leadership in Employee Engagement Enhancement, Decrease in Staff Turnover Rate and Customer Experience Technological Innovation

Guangzhou – February 27, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of International Leadership in Employee Engagement Enhancement, Decrease in Staff Turnover Rate and Customer Experience Technological Innovation, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Hong Kong – February 15, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of 2017 Outlook for Customer Experience, Branding and CRM Strategy, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Taiwan, Taipei – December 15, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Singapore – December 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Mercuri Urval and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Malaysia, Kuala Lumpur – December 6, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Asia Hired. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Guangzhou – November 24, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Shenzhen – November 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Rainbow Department Store Co., Ltd.. The CRE & CSQS Roundtable, with the theme of Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Hong Kong – November 17, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Beijing – November 3, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with RKYLIN Group. The CRE & CSQS Roundtable, with the theme of International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Shanghai – November 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited China Service Management. The CRE & CSQS Roundtable, with the theme of International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Internet+ AR & VR Customer Experience Transformation Innovation

Guangzhou – October 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 21CN. The CRE & CSQS Roundtable, with the theme of Internet+ AR & VR Customer Experience Transformation Innovation, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Hong Kong – October 14, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AXA Hong Kong. The CRE & CSQS CXO Forum, with the theme of CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Internet+ O2O AR Customer Experience Leadership Transformation Innovation

Shenzhen – September 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Life Science Group. The CRE & CSQS Roundtable, with the theme of Internet+ O2O AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Internet+ AR Customer Experience Transformation Innovation

Hong Kong – August 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of Internet+ AR Customer Experience Transformation Innovation, has attracted C-level executives and directors from cross industries including academy, banking, retail, direct marketing, information technology, insurance, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Internet+ AR Customer Experience Transformation Innovation

Shanghai – August 23, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Internet+ AR Customer Experience Transformation Innovation

Beijing – August 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Singapore – August 16, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte LTd. The CRE & CSQS Roundtable, with the theme of International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness, has attracted C-level executives and directors from cross industries including logistics, insurance, banking, retail, direct marketing, information technology, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Hong Kong – July 21, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2015 International Customer Relationship Excellence Awards

2015 CRE Awards Winners Corporate & Individual Photo

 

Hong Kong, China – June 3rd, 2016 – At the 2016 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2015 Customer Relationship Excellence Awards (CRE Awards) They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.   The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

ENG/中 文

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 5th HK International CRE & Innovation Expo

Mr. Olivier Njamfa, President & CEO of Eptica Asia Pte (left 1), and Mr. Ian Wong, Senior Partner of Continuous Technologies (right 2) received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, June 2, 2016 – The 5th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

Press Release: ENG/中文

Press Release: Henderson Land, Hang Lung Properties, and Nexusguard Honored with CSQS Certification Distinction from APCSC

Senior Executives from Henderson Land Group, Hang  Lung Properties, and Nexusguard, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 3, 2016 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Hang Lung Properties Limited, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2016. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from Quality HealthCare Medical Services Ltd., and Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 2 June 2016 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

Press Release: ENG/中文

Press Release: Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers

Guangzhou, China – April 26, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet. The CRE & CSQS Roundtable, with the theme of Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center Center, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Press Release: Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers

Kuala Lumpur, Malaysia – April 20, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center

Shenzhen, China – April 15, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Attract, Retain and Engage Customers with CRE Leadership and Innovation

Taipei, Taiwan – April 11, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of Attract, Retain & Engage Customers with Innovative Customer Experience Strategies, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center

Manila, Philippines – April 5, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Manila to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle

Hong Kong – March 18, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle”, has attracted C-level executives and directors from cross industries including airlines, airport services, hotel, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

China, Shanghai – March 4, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Health, Safety and Environment Association. The CRE & CSQS Roundtable, with the theme of How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shnaghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

China, Beijing – March 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. The CRE & CSQS Roundtable, with the theme of How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Customer Loyalty Award Forum

Hong Kong, China – February 25-26, 2016 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 14th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Hong Kong University of Science and Technology (HKUST) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

English / Chinese

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

HKU SPACE Institute of China Business

 

Hong Kong – January 30, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable together with HKU SPACE, with the theme of How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Hui Cheng Commercial Development Co., Ltd.

 

China, Shenzhen – January 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development. The CRE & CSQS Roundtable, with the theme of Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Taipei CRE & CSQS Roundtable co-organized by

Chinese Society for Quality and Taiwan Contact Center Development Association

 

Taiwan, Taipei – December 14, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Change and Transformation of Omni Channel Customer Center in the Internet+ Age

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

The Hong Kong Jockey Club

 

Hong Kong – November 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of Change and Transformation of Omni Channel Customer Center in the Internet+ Age, has attracted C-level executives and directors from cross industries including entertainment, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Change and Transformation of All media Customer Center in the Internet+ Age

Participants of Beijing CRE & CSQS Roundtable co-organized by

Lenovo Services

 

Beijing – November 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of All media Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong Airlines Best Practice Sharing Session organized by

Hong Kong Airlines

 

Hong Kong – November 13, 2015 –Hong Kong Airlines Limited held the Best Practice Sharing Session and invited Mr. Jason Chu, Chairman, APCSC, International CRE Awards Panel of Judge to the honorable speaker with the topic of CRE Share Experience Economy for Win-Win-Win Cooperation, has attracted C-level executives and directors from cross industries including airlines, entertainment, healthcare, transportation, information technology, logistics, and internet security sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

Ocean Park Hong Kong

 

Hong Kong – October 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Ocean Park Corporation. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: CRE Share Experience Economy

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

深圳棠仁堂生物科技有限公司

 

Shenzhen – September 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 深圳棠仁堂生物科技有限公司. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd.

 

Singapore – September 18, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of Explore the transformational frontier of CRE Experience Economy, has attracted C-level executives and directors from cross industries including retail, direct marketing, information technology, entertainment, financial, logistics, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Astro Malaysia Holdings Limited

Malaysia, Kuala Lumpur – September 17, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Malaysia to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Beijing CRE & CSQS Roundtable co-organized by

China Post Life Insurance Company Ltd.

 

Beijing – August 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Insurance. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Shanghai CRE & CSQS Roundtable co-organized by

Jiangsu Chengzhong Garden Co., Ltd

 

Shanghai – August 26, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Jiangsu Chengzhong Garden Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

China Telecom Global

 

Hong Kong – July 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Global Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Zhong Bo Cheng Group

 

Shenzhen, China – July 27, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQSRoundtable together with Zhong Bo Cheng Group. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen, China to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2014 Customer Relationship Excellence Awards

2014 CRE Awards Winners Corporate & Individual Photo

 

Hong Kong, China – June 12th, 2015 – At the 2015 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2014 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

ENG/中 文

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 4th HK International CRE & Innovation Expo

Ms. Jaiporn Srisakul, Managing Director of Advanced Contact Center Co., Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – The 4th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

Press Release: ENG/中文

Press Release: Henderson Land, Hang Lung Properties, Nexusguard and Jiangsu Chengzhong Garden Honored with CSQS Certification Distinction from APCSC

Senior Executives from Henderson Land Group, Hang  Lung Properties, Nexusguard, and Chengzhong Garden, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 12, 2015 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and Nexusguard Limited in recognition of their achievements and high level of compliance to CSQS in 2014. Customers of the property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from Quality HealthCare Medical Services Ltd., and Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 11 June 2015 – Leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Press Release: ENG/中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Taipei CRE & CSQS Roundtable co-organized by

Chain Sea Information Integration Co., Ltd.

 

Taipei – May 15, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chain Sea Information Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

AIA Bhd.

 

Malaysia, Kuala Lumpur – May 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Beijing CRE & CSQS Roundtable co-organized by

China Post Life Insurance Company Ltd.

 

Beijing, China – April 24, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Life Insurance Company Ltd.. The CRE & CSQS Roundtable, with the theme of Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management

Participants of Qingdao CRE & CSQS Roundtable co-organized by

Haier Electrical Appliances Corp. Ltd

 

Qingdao, China – April 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Electrical Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management

Participants of Shanghai CRE & CSQS Roundtable co-organized by

AIA Company Limited Shanghai Branch

 

Shanghai, China – April 21, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

AEON Information Service (Shenzhen) Co., Ltd.

 

Shenzhen, China – April 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd.. The CRE & CSQS Roundtable, with the theme of Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Hong Kong – March 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Shanghai CRE & CSQS Roundtable co-organized by

Hang Lung Properties

 

Shanghai, China – March 19, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Contact Center, Loyalty, Experience, Performance Management

Participants of Beijing CRE & CSQS Roundtable co-organized by

Lenovo Services

Beijing, China – March 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Contact Center, Loyalty, Experience, Performance Management, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Bangkok CRE & CSQS Roundtable co-organized by

Advanced Contact Center Co., Ltd.

Bangkok, Thailand – March 13, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd.. The CRE & CSQS Roundtable, with the theme of Social Media & O2O Contact Center Integration for Customer Experience Management, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Bangkok to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express

Singapore – March 10, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express. The CRE & CSQS Roundtable, with the theme of Social Media & O2O Contact Center Integration for Customer Experience Management, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Leadership in Contact Center, Loyalty, Experience, Performance Management

Participants of Guangzhou CRE & CSQS Roundtable co-organized by

DYXnet Group

Guangzhou, China – March 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Contact Center, Loyalty, Experience, Performance Management, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Customer Loyalty Award Forum

Hong Kong, China – March 2-4, 2015 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 13th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a three-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by Hong Kong Baptist University (HKBU) and China Telecom Global Ltd.  The presentations are part of the CRE Awards assessment process.

ENG/中文

Press Release: CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Academy of Contact Center & BPO

Shenzhen, China – January 9, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Academy of Contact Center & BPO. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring

Participants of Hong Kong CRE & CSQS Roundtable

Hong Kong – January 8, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring”, has attracted C-level executives and directors from cross industries including banking, insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Brandt International Sdn Bhd

Kuala Lumpur, Malaysia – November 20, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Brandt International Sdn Bhd. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd

Singapore – November 19, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of "CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

 

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Beijing CRE & CSQS Roundtable co-organized by

Open Edutainment

Beijing, China – November 5, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Open Edutainment. The CRE & CSQS Roundtable, with the theme of "CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Participants of Shanghai CRE CXO Forum co-organized by

Casco Signal Ltd.

Shanghai – November 4, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Casco Signal Ltd. The CRE CXO Forum, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

The Hong Kong Jockey Club

Hong Kong – October 21, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: 香港及亚太顾客服务协会于第六届中国国际服务外包交易博览会宣布推广2014中国杰出顾客服务奖选举

第六届中国国际服务外包交易博览会与会人员合照

中国,杭州 – 2014926 香港及亚太顾客服务协会(HKCSC & APCSC和呼叫中心与服务外包研究院于第六届中国国际服务外包交易博览会中宣布推广中国杰出顾客服务奖选举(China CRE Awards)。

得奖者经全面平衡集分卡选出。这包括自我表现基准评审、提名企业的商业方案汇报、神秘探访、以优质顾客服务标准(CSQS)为评估准则的实地考察、公众投票,最后由多位杰出顾客关系专家共同议定得奖者。国际杰出顾客关系服务奖选举的设目的,是提升各国际都会的顾客服务质和优质顾客关系,并藉此肯定那些为客户提供出色服务的政府部门、企业、团体及个人。

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Shanghai CRE & CSQS Roundtable co-organized by

AIA Company Limited Shanghai Branch

Shanghai, China – September 23, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

AEON Information Service (Shenzhen) Co., Ltd.

Shenzhen, China – August 29, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen). The CRE & CSQS Roundtable, with the theme of CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

Prudential Hong Kong Limited

Hong Kong – August 27, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential Hong Kong Limited. The CRE & CSQS Roundtable, with the theme of CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2013 Customer Relationship Excellence Awards

2013 CRE Awards Winners Corporate & Individual Photo

 

Hong Kong, China – June 13th, 2014 – At the 2014 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2013 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

ENG/中 文

Press Release: 4 Market Leaders Awarded with People Site Certification from APCSC

Delegates from China Telecom Global Limited, GIA, Quality HealthCare Medical Services Ltd., and  Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 13 June 2014 – Four leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Press Release: ENG/中文

Press Release: Henderson Land, Nexusguard Honored with CSQS Certification Distinction from APCSC

Mr. Barry Au, Assistant Property Manager and Mr. Bennet Lee, Assistant Property Manager from Henderson Land Group, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC. Mr. Brian Wan, Senior Manager, CS, Mr. Marcus Ho, Customer Service Specialist and Ms. Grana Wong, Customer Service Specialist from Nexusguard Ltd. received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 12, 2014 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and Nexusguard Limited in recognition of their achievements and high level of compliance to CSQS in 2014. Customers of the property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 3rd HK International CRE & Innovation Expo

Mr. Malcolm Chiu, CIO of QNet Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC. Mr. Frits Storm, Country Director from Tripolis Solutions received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 12, 2014 – The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presented the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital, Social, Mobile, Apps & Ads; Cloud, CRM, contact center, BPO, eCom & Security.

Press Release: ENG/中文

Press Release: Service Leadership Meeting Future Customer Demand for CRE Customer Journey

Participants of Kuala Lumpur CRE & CSQS CXO Forum
 co-organized by

AIA Bhd.

 

Malaysia, Kuala Lumpur – April 7, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of Service Leadership Meeting Future Customer Demand for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Kuala Lumpur to exchange best practices on Service Leadership Meeting Future Customer Demand for CRE Customer Journey.

Eng

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Shanghai CRE & CSQS Roundtable co-organized by

The Wharf (holdings) Limited.

 

Shanghai, China – April 3, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Wharf (holdings) Limited. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

中文

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Beijing CRE & CSQS Roundtable co-organized by

Lenovo Services.

 

Beijing, China – April 2, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

中文

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Guangzhou CRE & CSQS Roundtable co-organized by

DHL

 

Guangzhou, China – March 31, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

 

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Bangkok CRE & CSQS Roundtable co-organized by

Advanced Contact Center Co., Ltd.

 

Bangkok, Thailand – March 26, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd.. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Thailand to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

ENG

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

AIA China

 

Shenzhen, China – March 20, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential (Hong Kong) Limited. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

中文

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

Prudential (Hong Kong) Limited

 

Hong KongMarch 18, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential (Hong Kong) Limited. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

ENG

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Astro Malaysia Holdings Berhad

Kuala LumpurMarch 7, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Malaysia to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

ENG

Press Release: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd.

SingaporeMarch 5, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Singapore to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

ENG

Press Release: Customer Loyalty Award Forum

Hong Kong, China – February 24-25, 2014 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 12th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants held at The University of Hong Kong (HKU) and co-hosted by China Telecom Global Ltd.  The presentations are part of the CRE Awards assessment process.

ENG/中文

Press Release: Customer Care Excellence Best Practices Study Mission

Participants of Customer Care Excellence Best Practices Study Tour

from Abu Dhabi Department of Transport

Hong Kong, 23-24 January 2014 – organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the Customer Care Excellence Best Practices Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, the leading companies in Hong Kong. The purpose of this study tour is to examine, study and exchange information of support/service related subjects between Asian excellent support centers and Abu Dhabi Department of Transport (DoT).

 

ENG

Press Release: Customer Engagement, Social Media Monitoring & Listening, and Market Analytics

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

QNET Ltd.

Hong KongDecember 19, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd.. The CRE & CSQS Roundtable, with the theme of Customer Engagement, Social Media Monitoring & Listening, and Market Analytics”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Customer Engagement, Social Media Monitoring & Listening, and Market Analytics.

ENG

Press Release: Customer Relationship Excellence Contact Center Successes and Innovations

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

AEON Information Service (Shenzhen) Co., Ltd.

 

Shenzhen– December 16, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd. The CRE & CSQS Roundtable, with the theme of Customer Relationship Excellence Contact Center Successes and Innovations, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting, Properties and Catering sectors from Shenzhen to exchange best practices on Customer Relationship Excellence Contact Center Successes and Innovations.

中文 

 

Press Release: Digital, Social, Mobile Innovation Excellence and Service Leadership

Participants of Taipei CRE & CSQS Roundtable co-organized by

Chinese Society for Quality

 

Taipei – December 2, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of Digital, Social, Mobile Innovation Excellence and Service Leadership, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting and Design sectors from Taipei to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.

中文 

Press Release: Customer Relationship Excellence Contact Center Successes and Innovations

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

DYXnet Group

 

Hong Kong– November 7, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of Customer Relationship Excellence Contact Center Successes and Innovations, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Hong Kong to exchange best practices on Contact Center Successes and Innovations.

Eng

Press Release: Digital, Social, Mobile Innovation Excellence and Service Leadership

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd.

 

Singapore – September 30, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Singapore to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 

 

Eng

Press Release: Creating Tomorrow's Consumer Experience with CRE Innovation & Integration

 

Participants of Guangzhou CRE & CSQS Roundtable co-organized by

AIA Company Limited Guangdong Provincial Branch

 

GuangzhouSeptember 26, 2013Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA  Company Limited Guangdong Provincial Branch at the the Jie Tai Plaza, Guangzhou. The CRE & CSQS Roundtable, with the theme of "Creating Tomorrow's Consumer Experience with CRE Innovation & Integration”, has attracted experts and senior executives of CRM, Customer Service, Marketing, and Strategic Development fields from different industries from Guangzhou to exchange best practices on CRM strategies.

中文 

Press Release: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

The Hong Kong Jockey Club

 

Hong Kong – September 16, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club at the Happy Valley Racecourse, Happy Valley, Hong Kong. The CRE & CSQS Roundtable, with the theme of Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, insurance, e-commerce, financial, entertainment, direct marketing, retail and public utility sectors from Hong Kong to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.

ENG 

Press Release: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group

 

Shenzhen – August 23, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, logistic, information technology, direct marketing, e-commerce, financial and banking,  and sectors from customer services, marketing, sale, quality control and strategy development to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.

中文 

Press Release: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

 

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by Astro Malaysia Holdings Berhad

 

Kuala Lumpur – August 1, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, banking, e-commerce, financial, entertainment and healthcare sectors from Malaysia to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.

ENG 

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2012 Customer Relationship Excellence Awards

 

2012 CRE Awards Winners Corporate & Individual Photo

 

Hong Kong, China – June 14th, 2013 – At the 2013 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2012 Customer Relationship Excellence Awards (CRE Awards)They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

ENG/中 文

Press Release: 5 Market Leaders Awarded with People Site Certification from APCSC


Delegates from International Herald Tribune, GIA, Quality HealthCare Medical Services Ltd., Nexusguard, and  Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 13 June 2013 – Five leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Press Release:ENG/中文

    Press Release:  Henderson Land, Taiwan Life, Nexusguard Honored with CSQS Certification Distinction from APCSC

Mr. Suen Kwok Lam, MH,Managing Director from Henderson Land Group, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC, Mr. Brian Wan, Customer Service Manager from Nexusguard Ltd. received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 14, 2013 – The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Taiwan Life Insurance Co. Ltd. and Nexusguard Ltd. in recognition of their achievements and highest level of compliance to CSQS in 2013. Customers of the property management, insurance, internet security service sectors will experience higher quality and professional customer service standard.

                                                                                                                                                              Press Release: ENG/中文

    Press Release:  APCSC & HKCSC Present the Expo Innovation Awards at the 2nd HK International CRE & Innovation Expo

Mr. Ian Wong, Vice President of Continuous Technologies Intl Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu,Chairman of APCSC.  Mr. Sebastian Kuntz, International Business Development & Board Member and Mr. Frits Storm, Country Director from Tripolis Hong Kong received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 14, 2013 The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presented the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital, Social, Mobile, Apps & Ad; Cloud, CRM, contact center, eCom & BPO.

                                                                                                                                                              Press Release: ENG/中文

    Press Release:  Social CRM, Customer Service, Marketing & PR


Participants of Shanghai CRE & CSQS Roundtable co-organized by DHL-Sinotrans International Air Courier Ltd.

Shanghai – April 24, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with  DHL-Sinotrans International Air Courier Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of Social CRM, Customer Service, Marketing & PR, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shanghai to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Press Release: Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR


Participants of Shenzhen CRE & CSQS Roundtable co-organized by Hui Cheng Commercial Service Development Co., Ltd.

Shenzhen – April 22, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. in Shenzhen. The CRE & CSQS Roundtable, with the theme of Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shenzhen to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Press Release: Creating Tomorrow's Consumer Experience in An Omni-channel World


Participants of Kunming CRE & CSQS Roundtable co-organized by China Pacific Insurance (group) Co., Ltd.

Kunming – April 19, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance (group) Co., Ltd. in Kunming. The CRE & CSQS Roundtable, with the theme of Creating Tomorrow's Consumer Experience in An Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Kunming to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Singapore CRE & CSQS Roundtable co-organized by Land Transport Authority

Singapore – April 11, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Land Transport Authority in Singapore. The CRE & CSQS Roundtable, with the theme of Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Singapore to exchange best practices on Social CRM, Customer Service, Marketing & PR.

                                         ENG

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by
Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd

Kuala Lumpur, Malaysia – April 10, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial and public utility sectors from Malaysia to exchange best practices on Social CRM, Customer Service, Marketing & PR.

                                         ENG

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Bangkok CRE & CSQS Roundtable co-organized by PT XL Axiata, Tbk

Jakarta, Indonesia March 15, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with PT XL Axiata, Tbk in Jakarta. The CRE & CSQS Roundtable, with the theme of Social CRM, Customer Service, Marketing & PR, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Indonesia to exchange best practices on Social CRM, Customer Service, Marketing & PR.

                                         ENG

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Bangkok CRE & CSQS Roundtable co-organized by
DHL Express (Singapore) Pte Ltd

Singapore March 11, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd in Singapore. The CRE & CSQS Roundtable, with the theme of Creating Tomorrow's Consumer Experience in an Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Singapore to exchange best practices on creating better consumer experience in an Omni-channel world and staff motivation.

                                         ENG

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Bangkok CRE & CSQS Roundtable co-organized by Advanced Info Service Plc

Bangkok, Thailand March 7, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Info Service Plc (AIS) in Bangkok. The CRE & CSQS Roundtable, with the theme of Social CRM, Customer Service, Marketing & PR, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Thailand to exchange best practices on Social CRM, Customer Service, Marketing & PR.

                                         ENG

Press Release: Taiwan Life Insurance Honored with CSQS Level 1 Certification Distinction from APCSC


Ms. Hsu Jui Jen, Vice General Manager from Taiwan Life Insurance Co., Ltd, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

 

Taipei – February 20, 2013 – The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Taiwan Life Insurance in recognition of their achievements and first level of compliance to CSQS Level I Outsourcing Service Center. Customers of the finance sector will experience higher quality and professional customer service standard.






 

中 文

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Taipei CRE & CSQS Roundtable co-organized by Chinese Society Quality

Taipei – February 20, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Quality Society in Taipei. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Taiwan on the Social CRM, Customer Service, Marketing & PR

Press Release: 中文

 Press Release

Press Release: Social CRM, Customer Service, Marketing & PR


Participants of Shenzhen CRE & CSQS Roundtable co-organized by AEON Information Service

Shenzhen, China – January 24, 2013Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Hong Kong and Mainland China on the Social CRM, Customer Service, Marketing & PR.

                                         ENG/中 文

Press Release: Global Support CRM, Customer Service, Marketing & PR


Participants of Qingdao  CRE & CSQS Roundtable co-organized by Haier Group

Qingdao, China – January 15, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Group in Haier University in Qingdao. The CRE & CSQS Roundtable, with the theme of "Global Support CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives with great discussions.

                                         ENG/中 文

Press Release:  Digital marketing, Social Media, Mobile Internet & Apps, CRM, contact center, BPO & eCommerce


Participants of Hong Kong  CRE & CSQS Roundtable co-organized by QNet
Ltd.

Hong Kong – December 14, 2012 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of “CRE Strategies & Customer Communications”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, healthcare, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and property sectors from Hong Kong and Singapore on the CRE Strategies, Social CRM, CEM and customer communications.

                                         ENG/中 文

 

Press Release:  Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today


Participants of Shanghai  CRE & CSQS Roundtable co-organized by the China Pacific Life Insurance Co., Ltd.

Shanghai – October 25, 2012Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Life Insurance Co., Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Operation Management, Human Resources and Business Development fields from different industries including insurance, banking, entertainment, hotel, integrated solution, social media and public utility sectors from mainland China on the CRE Strategies, Social CRM and customer experience management.

Check out the Highlight Video on YouTube/Youku                                                   ENG/中 文

Press Release:  Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today


Participants of Hong Kong  CRE & CSQS Roundtable co-organized by the Hongkong Electric Co., Ltd.

Hong Kong – October 11, 2012Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Operation Management, Human Resources and Business Development fields from different industries including insurance, banking, entertainment, hotel, integrated solution, social media and public utility sectors from Hong Kong and mainland China on the CRE Strategies, Social CRM and customer experience management.

Check out the Highlight Video on YouTube/Youku                                             ENG/中 文

Press Release: Global Certification program - Certificate in Customer Service Management (CCSM) in Taipei, Hong Kong, Shenzhen

       Participants of Global Certification program - CCSM in Hong Kong and co-organized by Chunghwa Telecom Co., Ltd. in Taipei

Taipei – July 24th - 27th, 2012 –Asia Pacific Customer Service Consortium (APCSC) hosted four-day training course – Certificate in Customer Service Management (CCSM) cooperated with Chunghwa Telecom Co., Ltd. in Taipei. The course was hosted in Asia Pacific cities such as Hong Kong, Shanghai, Guangzhou and Malaysia before. In July this year, APCSC hosted the course in Taipei and attracted more than 10 management officials from different industries such as Banking, Insurance, Telecom, Logistics, ICT and Manufacture and different departments like CRM, Technical Support, CS Center and Business Operations to participate. The participate companies including Chunghwa Telecom Co., Ltd. (Taiwan), DHL Express (Taiwan), DBS Bank (Taiwan), Taiwan Life Insurance Co. Ltd. (Taiwan), China Pacific Insurance Co. Ltd. (China) and so on. All of the students appreciated the course very much.

Hong Kong – September 18th – 21st, 2012 – Asia Pacific Customer Service Consortium (APCSC) hosted the four-day training course – Certificate in Customer Service Management (CCSM) in Hong Kong also attracted a lot of management officials around the world to participate, such as DHL Express (H.K.), HP (H.K.), SGS (H.K.), Financial PR (H.K.), Metropolitan Life Insurance Co. (H.K.), Global Payments Inc. (H.K.), Continuous Technologies International Ltd. (H.K.), China Telecom Global Ltd. (H.K. & Shenzhen), Companhia de Electricidade de Macau (Macau), Advanced Info Service Plc. (Thailand)、Advanced Contact Center Co., Ltd (Thailand)PT XL Axiata Tbk (Indonesia).

ENG/中 文

Press Release:  Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

       Participants of Taipei  CRE & CSQS Roundtable co-organized by Tenaga Nasional Berhad

Malaysia – August 8th, 2012 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Tenaga Nasional Berhad  in Malaysia. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Market Communication, Sales Management and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, retail and consulting sectors in Malaysia on the CRE Strategies.
 

ENG/中 文

Press Release:  Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

       Participants of Taipei  CRE & CSQS Roundtable co-organized by Chunghwa Telecom Co., Ltd.

 

Taipei–July 16th, 2012 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chunghwa Telecom Co., Ltd. in Taipei supported by Chinese Society for Quality and Taiwan Call Center Development Association. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Market Communication, Sales Management and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, retail and consulting sectors in Taiwan on the CRE Strategies.

ENG/中 文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2011 Customer Relationship Excellence Awards

 

2011 CRE Awards Winners

Corporate & Individual Photo

 

Hong Kong, China – June 14th, 2012 – At the 2012 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2011 Customer Relationship Excellence Awards (CRE Awards) They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.  

ENG/中 文

 

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 1st HK International CRE & Innovation Expo

Mr. Olivier Njamfa, President and CEO of Eptica Asia Pte Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 14, 2012 – The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presents the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital marketing, Social Media, Mobile Internet and Apps; CRM, contact center, BPO and eCommerce

 

ENG/中 文

 

Press Release: Henderson Land Group Property Management Department, China Pacific Life Insurance Co., Ltd Honored with CSQS Level 3 Certification Distinction from APCSC

Mr. Gu Xiaofeng,Operation Director from China Pacific Life Insurance Co., Ltd, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 14, 2011 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and China Pacific Life Insurance in recognition of their achievements and highest level of compliance to CSQS Level 3 Strategic Business Unit in consecutive years. Customers of the property management sector will experience higher quality and professional customer service standard.

 

ENG/中 文

 

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from International Herald Tribune , receivePeople Site Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China, 13 June 2012 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets. The awarded companies are:

·         Mead Johnson Nutrition (Hong Kong) Ltd.(Mead Johnson)

·         Quality HealthCare Medical Services Ltd.(QHMS)

·         International Herald Tribune(IHT)

 

ENG/中 文

 

Press Release: APCSC Presents DBS Bank (Taiwan) with the Best-in-Class Certification

 Ms. Amy Lee, Vice President, Customer Care, from DBS Bank Taiwan, received Best-in-Class  Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 13, 2012 The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd. DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program, which is organized by APCSC annually, and receives the Best-in-Class Certification in the area of Integrated Financial Service Management.

 

 

ENG/中 文

 

Press Release: Optimizing Customer Experience Management for World Class Companies

       Participants of Shenzhen  CRE & CSQS Roundtable co-organized by CNCCS

 

Shenzhen–April 25, 2012 Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with CNCCS. in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Shenzhen.

中文

Press Release: Optimizing Customer Experience Management for World Class Companies

       Participants of Shanghai  CRE & CSQS Roundtable co-organized by
China Pacific Insurance Co. Ltd.

 

Shanghai–April 13, 2012 Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance Co. Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Shanghai.

中文

Press Release: Optimizing Customer Experience Management for World Class Companies

       Participants of Kuala Lumpur  CRE & CSQS     Roundtable co-organized by QNet Ltd.

 

Kuala Lumpur–March 21, 2012 Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd. in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Kuala Lumpur.

ENG/中文

Press Release: Optimizing Customer Experience Management for World Class Companies

      

Participants of Guangzhou &Beijing

CRE & CSQS Roundtable co-organized by DHL-Sinotrans

Beijing & Guangzhou – March 1st & February 28th, 2012 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans in Guangzhou and Beijing. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Human Resources and Business Operation fields from different industries including logistics, insurance, ICT, direct selling, medical and e-commerce sectors in China on the CRE Strategies.

中 文

Press Release: Customer Loyalty Award Forum 2012

       Participants of Customer Loyalty Award Forum.

 

Hong Kong–February 22-23, 2012 The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants.  The presentations are part of the CRE Awards assessment process.

ENG/中 文

Press Release: Strategic Customer Relationship Excellence in the Changing Business World

       Participants of Taipei CRE & CSQS        Roundtable co-organized by Taipei Rapid Transit Corporation.

 

Taipei–February 13, 2012 Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Taipei Rapid Transit Corporation in Taipei. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Taiwan.

ENG/中 文

Press Release: Social Networking Business 1to1 & B2B Marketing

       Participants of Hong Kong CRE & CSQS        Roundtable co-organized by QNet Ltd.

 

Hong Kong–December 16, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of “Social Networking Business 1to1 & B2B Marketing”, has attracted experts and senior executives of CRM, Market Communication, Digital Marketing and Business Development fields from different industries including Property Management, CRM Solutions, Consulting, Manufacturing, Energy, Telecommunications and Outsourcing Services sectors in Hong Kong on the CRE Strategies and B2B marketing.

ENG/中 文

Press Release: Strategic Customer Relationship Excellence in the Changing Business World-B2B Marketing

       Participants of Shenzhen CRE & CSQS        Roundtable co-organized by AEON Information Service (Shenzhen) Co., Ltd.

 

Shenzhen–November 21, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellent (CRE) and Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd. The CRE & CSQS Roundtable, with the theme ofStrategic Customer Relationship Excellence in the Changing Business World- B2B Marketing”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including Customer Service, public service, telecommunications and Logistics.

ENG/中 文

Press Release: Strategic Customer Relationship Excellence in the Changing Business World

       Participants of Shanghai CRE & CSQS        Roundtable co-organized by DHL-Sinotrans

 

Hong Kong–Oct 17, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans in Shanghai. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Market Communication, Customer Service, Business Development, Digital Marketing, Human Resources fields from different industries including logistics, new media, consumer electronics, mobile communications, home appliances, and insurance sectors in Shanghai on the CRE Strategies and opportunities of social media.

ENG/中 文

 
 

Press Release: Strategic CRE: Social CRM and Customer Perception

Participants of Hong Kong Roundtable in co-organized by Hong Kong Electric Co., Ltd

 

Hong Kong–Oct 14, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd. (HEC) in Hong Kong. The CRE & CSQS Roundtable, with the theme of “ Strategic CRE: Social CRM and Customer Perception”, has attracted experts and senior executives of CRM, Market Communication, Customer Service, Business Development, Quality assurance, Human Resources fields from different industries including Property, Telecom, Logistics and Finance sectors in Hong Kong on the CRE Strategies and opportunities of social media.

 ENG/中 文

 
 

Press Release: Strategic Customer Relationship Excellence in the Changing Business World

Participants of Hong Kong Roundtable in co-organized by Hopewell Holdings Limited

Hong Kong–Sept 2, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hopewell Holdings Limited in Hong Kong. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Marketing, Market Communication, Business Development, Customer Service fields from different industries including property, insurance, manufacturing and telecoms sectors in Hong Kong on the impact and opportunities of Social Media.

ENG/中 文

 
 

Press Release: Strategic Customer Relationship Excellence in the Changing Business World

Participants of 1st CRE & CSQS Roundtable in Singapore with Site Visit to HSR Property Group

Malaysia–Aug 17, 2011 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable co-organized with APF Group in Singapore. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Marketing, Market Communication, Business Development, Customer Service fields from different industries including banking, ICT, investment, media, property, PR and retail in Singapore on the CRE Strategies.

ENG/中 文

 

Press Release: Strategic Customer Relationship Excellence in the Changing Business World

Participants of 1st joint CRE & CSQS Roundtable co-organized with Malaysian Hospital Group

 

Malaysia–Aug 12, 2011 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Gleneagles Kuala Lumpur in Malaysia. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted doctors, experts and senior executives of Research, Consulting, CRM, Marketing Customer Service fields from different industries including healthcare, automotive, human capital management, in Malaysia on the strategic focus of CRE in sustainability and growth and opportunities of Social Media.

ENG/中 文

 

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2010 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind ~

 

2010 Awards Winners

Corporate & Individual Photo

 

Hong Kong, China – June 9th, 2011 – At the 2011 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2010 Customer Relationship Excellence Awards (CRE Awards) They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

ENG/中 文

Press Release: Henderson Land Group Property Management Department received CSQS Site Certification from APCSC

Mr. Daniel Yun, Henderson Land Group Property Management Department, received CSQS Site Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 9, 2011 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and highest level of compliance to CSQS Level 3 Strategic Business Unit in consecutive years. Customers of the property management sector will experience higher quality and professional customer service standard.

 

ENG/中 文

Press Release: Mead Johnson Nutrition (Hong Kong) Ltd.  received People Site Certification from APCSC

Ms. Florence Wong, General Manager from Mead Johnson Nutrition (Hong Kong) Ltd.,  received PSC from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China, 8 June 2011 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

ENG/中 文

Press Release:Strategic Assessment and Integration of Customer Communication Channels

Participants of Taipei Roundtable co-organized by Chunghwa Telecom Co., Ltd

 

Taiwan–March 28, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Chunghwa Telecom Co., Ltd. The CSQS Roundtable, with the theme of Strategic Assessment and Integration of Customer Communication Channels”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including Customer Service, public service, telecommunications and Logistics.

 

Press Release:Strategic Assessment and Integration of Customer Communication Channels

Participants of Shanghai and Beijing Roundtable co-organized by China Mobile

 

Beijing & Shanghai, China–March 22 & 24, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. The CSQS Roundtable, with the theme of "Strategic Assessment and Integration of Customer Communication Channels", has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries.

 

Press Release:Strategic Assessment and Integration of Customer Communication Channels

Participants of Jinan Roundtable co-organized by China Mobile

 

Jinan, China–March 24, 2011 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with China Mobile. The CSQS Roundtable, with the theme of "Strategic Assessment and Integration of Customer Communication Channels”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries.

 

 

中文

Press Release:Social Media Best Practices for Customer Relationship Excellence

Participants of Taiwan Roundtable co-organized by Chunghwa Telecom Co., Ltd.

 

Taiwan–December 2, 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Chunghwa Telecom Co., Ltd. The CSQS Roundtable, with the theme of Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including logistics, power supply, public service, telecommunications and security services.

 

 

中文

Press Release:Social Media Network in Customer Relationship Excellence

                        Hong Kong CSQS Roundtable held by APCSC

Participants of Hong Kong Roundtable co-organized by The Hongkong Electric Co., Ltd.

 

Hong Kong- November 12, 2010 - Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd.. The CSQS Roundtable, with the theme of Social Media Best Practices for Customer Relationship Excellence has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including information technology, property services management, banking, telecommunications, personnel and security services.

 

 

ENG/中文

Press Release:Social Media Network in Customer Relationship Excellence

                        Shanghai CSQS Roundtable held by APCSC

Participants of Shanghai Roundtable co-organized by Vanke property service Co. Ltd.: Mr. Pan Yimin (Four from right), Customer Relations Manager, Vanke property Service Co. Ltd.

 

Shanghai, China –October 19, 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Shanghai Vanke Property Services Ltd. The CSQS Roundtable, with the theme of Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including information technology, property services management, banking, logistics and property.

 

ENG/中文

Press Release:Social Media Network in Customer Relationship Excellence

                        Guang Zhou CSQS Roundtable held by APCSC

Participants of Guang Zhou Roundtable co-organized by Vanke property service Co. Ltd.: Yang Danyang (Four from right), Deputy General Manager, Vanke property Service Co. Ltd.

 

Guangzhou, China –October 18, 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Guangzhou Vanke Property Services Ltd. The CSQS Roundtable, with the theme of Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts in customer services from different business fields, such as information technology, property services management, insurance, logistics and property.

ENG/中文

Press Release:Social Media Network in Customer Relationship Excellence

                        Singapore CSQS Roundtable held by APCSC

Singapore roundtable: participants of Singapore roundtable co-organized by The Retail Academy of Singapore.

 

Singapore- October 2, 2010 -Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with The Retail Academy of Singapore. The CSQS Roundtable, with the theme of "Social Media Best Practices for Customer Relationship Excellence",  has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including retail, catering, banking, hospitality and public service.

 

ENG/中文

Press Release: 聚傑出顧客關係服務長驅之道,眾名企十年磨一劍

                        《卓越商業典範》案例集即将出版

 

中國香港– 2010年8月24日- 憑藉對傑出顧客關係服務卓越典範和優質顧客服務標準十年的潛心研究在慎選眾多名企顧客服務成功的關鍵之後亞太顧客服務協會將出版《卓越商業典範》案例集該書以數家可圈可點的優秀案例為背景闡釋顧客服務方面的長驅之道

中 文

Press Release:Social Media Network in Customer Relationship Excellence

                        1st joint CSQS Roundtable with Malaysian University College

Malaysia roundtable: participants of Malaysia roundtable co-organized by Taylor’s University colleague.

Mr. Loy Teik Inn (Two from left), Vice President of Institutional Marketing, Taylor's University College shared valuable insights of social media network

 

 

Selangon, Malaysia –August 18, 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Taylor’s University College in Malaysia. The CSQS Roundtable, with the theme of Social Media Network in Customer Relationship Excellence”, has attracted experts and senior managerial level of CRM, Marketing Customer Service fields from different industries including public, financial, retail and academic sectors in Malaysia on the impact and opportunities of Social Media.

 

ENG/中 文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2009 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind ~

2009 Awards Winners Individual Photo

 

Hong Kong, China – June 2nd, 2010 – At the 2010 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2009 Customer Relationship Excellence Awards (CRE Awards) They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

ENG/中 文

Press Release: Hang Yick Properties Management Ltd. received CSQS Site Certification from APCSC

 

Mr. Daniel Yun, Senior Property Manager form Hang Yick Properties Management Ltd., received CSQS Site Certification from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – June 2, 2010 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit. Customers of the property management sector will experience higher quality and professional customer service in Hong Kong.

 

 

ENG/中 文

Press Release: Quality HealthCare Medical Services Ltd.  received People Site Certification from APCSC

Ms. Esther Tsang, Head of Customer Service from Quality HealthCare Medical Services Ltd. and Ms. Venus Wong, CRM Manager from Mead Johnson Nutrition (Hong Kong) Ltd., received PSC from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China, 1 June 2010 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

 

 

 

 

 

 

ENG/中 文

Press Release: Hong Kong Disneyland Shared Experience in Local Customer Service APCSC held CSQS Roundtable in Henderson Land Group

The Speaker: Mr. Tom Mehrmann, Chief Executive, Ocean Park

Hong Kong

Mr. Andy Hue Tse Leong, Assistant Director, Organisational Excellence, Corporate Planning Department, Ministry of Manpower

Singapore

 

Hong Kong –February 05 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Ocean Park. The Roundtable, with the theme of “Corporate Social Responsibility”, have attracted experts and senior managerial level of the Customer Service field from different industries including Entertainment, Property Management, electronic components and public service industry to join and have warm discussion.

 

 

 

 

 

 

 

ENG/中 文

Press Release: Hong Kong Disneyland Shared Experience in Local Customer Service APCSC held CSQS Roundtable in Henderson Land Group

The Speaker: Mr. Noble F. Coker, the Vice President of Park Operations of Hong Kong Disneyland

Hong Kong, China – January 15 2010 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Henderson Land Group. The Roundtable, with the theme of “Set an excellent customer service quality standard from Project Management to Customer Engagement”, has attracted experts and senior managerial level of the Customer Service field from different industries including Finance, Property Management, Information Technology and Insurance to join and had a warm discussion. Mr. Noble F. Coker, the Vice President of Park Operations of Hong Kong Disneyland, shared the theme park’s experience in Customer Engagement as a multinational national corporate.

ENG/中 文

Press Release: APCSC held CSQS Roundtable in City University of Hong Kong: From Project Management to Customer Engagement

The Speaker: Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Mr. Derek Pang, Centre General Manager- Island Resort, Sino Property Services

Hong Kong – November 11 2009 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in City University of Hong Kong. The Roundtable, with the theme of “From Project Management to Customer Engagement”, have attracted experts and senior managerial level of the Customer Service field from different industries including Property Management, electronic components and Telecommunication public service industry to join and have warm discussion.

 

ENG/中 文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2008 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind ~

Hong Kong, China – June 26th, 2009 – At the 2009 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2008 Customer Relationship Excellence Awards (CRE Awards)They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

 ENG/中 文

Press Release: Henderson Land Group Property Management Department received CSQS Site Certification from APCSC


Mr. Daniel Yun, Senior Property Manager form Hang Yick Properties Management Ltd., received CSQS Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 26, 2009 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit. Customers of the property management sector will experience higher quality and professional customer service in Hong Kong.

 

ENG/中文

Press Release: Quality HealthCare Medical Services Ltd. received People Site Certification from APCSC

Ms. Esther Tsang, Head of Customer Service from Quality HealthCare Medical Services Ltd., received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 25 June 2009 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

 

 

 

ENG/中文

Press Release: Mead Johnson Nutrition (Hong Kong) Ltd. received People Site Certification from APCSC

Ms. Florence Wong, General Manager from Mead Johnson Nutrition (Hong Kong) Ltd.,  received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 25 June 2009 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

 

 

 

ENG/中文

Press Release:  Alterego Network Limited received People Site Certification from APCSC

Ms. Patricia Yu, HR & Admin Manager from Alterego Network Limited, received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 25 June 2009 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

 

 

 

ENG/中文

Press Release: APCSC held CSQS Roundtable in Guangzhou

Hong Kong, China – March 27 2009 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Shanghai. The Roundtable, with the theme of “How to revive consumer's market confidence by delivering excellent customer services”, have attracted experts and senior managerial level of the Customer Service field from different industries including Finance, Property Management, Telecommunication and Insurance to join and have warm discussion.

ENG/中文

Press Release: APCSC held CSQS Roundtable in Shanghai

Hong Kong, China – March 26 2009 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Shanghai. The Roundtable, with the theme of “How to revive consumer's market confidence by delivering excellent customer services”, have attracted experts and senior managerial level of the Customer Service field from different industries including Finance, Property Management, Telecommunication and Insurance to join and have warm discussion.

ENG/中文

Press Release: APCSC held CSQS Roundtable in Ningbo

Hong Kong, China – March 24 2009 – Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Ningbo. The Roundtable, with the theme of “How to revive consumer's market confidence by delivering excellent customer services”, have attracted experts and senior managerial level of the Customer Service field from different industries including Finance, Property Management, Telecommunication and Insurance to join and have warm discussion.

ENG/中文

Press Release: Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants

Hong Kong, China – February 18, 2009 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants.  The presentations are part of the CRE Awards assessment process.

ENG/中文

即時發放:卓越典範 評選活動正式啟動

香港,中國. 200911日,新年伊始,不少公司也正在總結去年內外部運作的基礎上部署與規劃新一年的發展與規劃。亞太顧客服務協會,為了更好的配合與推動各市場領導企業進一步提高顧客服務質素,開拓更多商業機會。現正全面開展卓越典範--客戶關係管理及顧客服務中心基準方案及報告評選活動,邀請亞太地區內來自不同行業的服務業公司來參與2009年亞太顧客服務聯絡中心 (CSCC) 薪酬人力資源政策及人員流失率調查活動。

中文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2007 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind ~

Hong Kong, China – June 27th, 2008 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2007 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

ENG/中文

Press Release: APCSC Presents CRM Benchmarking Outstanding Performance Companies with the Region’s “Best-in-Class” Recognition

Hong Kong, China – June 27, 2008 – The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional BIC CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

 

ENG/中文

Press Release: THREE SERVICE LEADERS AWARDED WITH PEOPLE SITE CERTIFICATION FROM APCSC

Dr. Lincoln Chee, CEO of QHMS and Ms. Esther Tsang, Head of Customer Service, received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 26 June 2008 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

ENG

Press Release: DAO HENG INSURANCE RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Ms. Shirley W.S. Wong, Manager of Personal Insurance Marketing, representing DHI, received the People Site Certificate

 

Hong Kong, China, 26 June 2008 – Dao Heng Insurance Co., Ltd. has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of Dao Heng Insurance’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

ENG/中文

Press Release: Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants

Group photo of the CRE Awards participants

 

 

Hong Kong, China – February 21, 2008 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants.

The presentations are part of the CRE Awards assessment process. Mr. Jason Chu, Chairman of APCSC took the opportunity to encourage all the CRE Awards participants to set world class customer service standards in their respective industries and borrow ideas from cross industry leaders and presenters.

ENG

Press Release: Help Desk Institute - Japan Study Tour To Hong Kong

Hong Kong, 19 November 2007 – Spearheaded by the Help Desk Institute – Japan (HDI-Japan) and organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the HDI-Japan Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, leading companies in Hong Kong. The purpose of this study tour is examination, study and exchanging information of support/service related subjects between Asian excellent support centers and HDI delegation from Japan.

ENG

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2006 Customer Relationship Excellence Award ~ The Most Important Asia Pacific Award of its Kind ~

Hong Kong, China – July 6th, 2007 – The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2006 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

ENG

Press Release: Henderson Land Group Property Management Department Receives CSQS Site Certification from APCSC

 

Hong Kong, China – July 6, 2007 – The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit.

 

 

 

ENG

Press Release: Dialog Telekom Limited Receives the Highest Level of Customer Service Quality Standard Site Certificate from APCSC

 

Hong Kong, China – 6 July 2007 – The Asia Pacific Customer Service Consortium (APCSC) officially presented Customer Service Quality Standard (CSQS) site accreditation to DIALOG TELEKOM LIMITED (DTL), in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Contact Centre and Customer Service Department.

 

 

ENG

Press Release: APCSC Presents CRM Benchmarking Outstanding Performance Companies with the Region’s “Best-in-Class” Recognition

Hong Kong, China – July 5, 2007 – The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional BIC CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

 

 

 

ENG

Press Release: Customer Relationship Excellence (CRE) Awards Launching The Public Web Voting

Hong Kong, China – 20 April, 2007 – APCSC announced the start of the launch of the Public Web Voting as the final stage of Customer Relationship Excellence (CRE) Awards. In order to have a comprehensive assessment of participants’ performance, public customers were invited to give a vote for their favorite CRE company and provide their reasons and comments from 20 April, 2007 till 31 May 2007 via special dedicated webpages.

ENG

Press Release: Best Practice Sharing by APCSC in Singapore

Singapore – March 30, 2007 – During the CSQS Roundtable, Mr. Jason Chu, Chairman of APCSC shared the best practices from the Customer Service Quality Standard (“CSQS” or “The Standard”) in developing a Balanced Scorecard for Customer Relationship Excellence to managers, senior business executives and market leaders from retail, banking, telecom, hospitality and government public service sectors in Singapore.

 

ENG

Press Release: APCSC Introduces the Customer Service Quality Standard (CSQS)
in Colombo, Sri Lanka

Colombo, Sri Lanka – February 27, 2007 – APCSC officially introduced the Customer Service Quality Standard to the press, market leaders, managers and senior business executives at the first CSQS Roundtable held in South Asia.

 

 

 

ENG 

Press Release: The Customer Loyalty Award Forum; International CRM, CIS & Service Symposium & Customer Relationship Excellence Summit Organized by APCSC

Hong Kong, China – February 6, 2007 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum), a three-day program consisted of Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants for APCSC members and business communities.

 

ENG

Press Release: DIALOG TELEKOM: FIRST TELECOM OPERATOR IN SOUTH ASIA TO RECEIVE CSQS ACCREDITATION FROM APCSC

Hong Kong, China – 24 October 2006 – The Asia Pacific Customer Service Consortium (APCSC) announced the successful Customer Service Quality Standard (CSQS) site accreditation of DIALOG TELEKOM LIMITED (DTL), in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Customer Service Department.

 

ENG

Press Release: APCSC Customer Service Paper & Project Awards

Shanghai, China, 10th November 2006 – Asia Pacific Customer Service Consortium officially introduced the Asia Pacific Customer Service Paper & Project Awards to leaders and senior executives of Service Quality, Customer Service and CRM in the Customer Service Quality Standard (CSQS) Roundtable.

 

 

 

ENG

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the 2005 Customer Relationship Excellence Award - The Most Important Asia Pacific Award of its Kind -

Hong Kong, China – July 12th, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2005 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

Eng/中文

Press Release: FIVE SERVICE LEADERS AWARDED WITH PEOPLE SITE CERTIFICATION FROM APCSC

 Hong Kong, China, 11 July 2006 – Five leading companies have been awarded the People Site Certification (PSC) from APCSC (Asia Pacific Customer Service Consortium), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

 

 

ENG

Press Release: BAX GLOBAL RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Ms. Margie Wong, Marketing Manager of BAX Global Limited accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – BAX Global Limited has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of Bax Global’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

 

 

 

ENG

Press Release: DAO HENG INSURANCE RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Ms. Macy Lim, Senior Manager Personal Insurance of DHI accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – Dao Heng Insurance Co., Ltd. has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of Dao Heng Insurance’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

 

 

 

ENG

Press Release: DHL GLOBAL FORWARDING RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Mr. C.T. Kwok, Head of Customer Service of DHL Global Forwarding accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – DHL Global Forwarding has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of DHL Global Forwarding’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

 

 

 

ENG

Press Release: QUALITY HEALTHCARE RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Ms. Winnie Lee, Director, Administration & Projects of QHMS accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – Quality HealthCare Medical Services Ltd (Prince’s Building) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of QHMS ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

 

 

 

ENG

Press Release: S.W.I.F.T. SCRL RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM APCSC

Mr. Oliver Man, Manager of SWIFT accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – S.W.I.F.T. scrl (Society for Worldwide Interbank Financial Telecommunication) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of S.W.I.F.T. scrl’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

 

 

 

ENG

Press Release: APCSC Announces the Finalists of 2005 Customer Relationship Excellence Award
The Most Important Asia Pacific Award of its Kind

Hong Kong, China -- April 24, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Finalists for the 2005 Customer Relationship Excellence Award (CRE Award). The final assessment for public web voting begins on April 24th. Members of the general public now have the opportunity to place votes for the finalists through APCSC’s website (www.apcsc.com) for one-month period from April 24th to May 24th. APCSC will host the public web voting for customers in Asia Pacific. 

ENG

Press Release: CASCADE LIMITED RECEIVES THE HIGHEST LEVEL OF CUSTOMER SERVICE QUALITY STANDARD SITE CERTIFICATE FROM APCSC


Mr. WW Chan, Managing Director of CASCADE LIMITED accepts the Customer Service Quality Standard (CSQS) site certificate

Hong Kong, China – 10 March 2006 –The Asia Pacific Customer Service Consortium (APCSC) presented the Customer Service Quality Standard (CSQS) site certificate to CASCADE LIMITED, a wholly owned subsidiary of PCCW Ltd., in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Customer Account Servicing (CAS) Section .       

 

 

 

 

 

ENG 

Press Release: The Customer Loyalty Award Forum &

 Certificate in Customer Service Management Organized by APCSC


Mr. William Yeung, Chief Operating Officer of Hong Kong Broadband Network Ltd give the business case presentation in the forum

Hong Kong, China – February 9, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum 2006 (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants.

 

 

 

 

 

ENG

Press Release: APCSC Presents People Site Certification to LEXXUS INTERNATIONAL


Mr. Benjamin Tsai, Vice President of Lexxus International accepts the People Site Certificate

Hong Kong, China, 13 January 2006 – Lexxus International has been awarded the “People Site Certification” from APCSC (Asia Pacific’s Customer Service Consortium), in recognition of Lexxus’ high-standard, efficient and personalized service provided to its distributor.

 

 

 

 

 

 

ENG 

Press Release: APCSC Presents CRM Benchmarking Outstanding Performance Companies
with the Region’s “Best-in-Class” Recognition

During the BIC Luncheon at the APCSC Summit on December 7 2005, APCSC presented various companies with a Best in Class (BIC) recognition for performing well in a particular area of the CRM & Call Center Benchmarking.

Hong Kong, China – December 7, 2005 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

 

 

 

 

 

 

 

 

ENG

Press Release: Well Born And Pacific Satellite Receive
Customer Service Quality Standard (CSQS)
Site Certificate From APCSC

Hong Kong, China – 8 December 2005 –The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Pacific Satellite International Ltd. and Well Born Real Estate Management Limited in recognition of their achievements and high level of compliance to CSQS.

 

ENG

Press Release: APCSC ANNOUNCES 2005 “BEST-IN-CLASS” CATEGORIES AND
INTRODUCES TWO NEW BIC CRM BENCHMARKING PROGRAMS

Hong Kong, China – November 4, 2005 -- The Asia Pacific Customer Service Consortium (APCSC) announces Best-in-Class (BIC) categories for Asia Pacific business communities and companies. The regional Best-in-Class CRM Benchmarking (The Benchmarking) program is organized by APCSC annually.

 ENG

Press Release: APCSC Presents People Site Certification to Bayer MaterialScience Limited


Berthold Alfres, Director of Customer Service of Bayer MaterialScience Limited accepts the People Site Certificate

Hong Kong, China, 29 September 2005 – Bayer MaterialScience Limited (BMSL) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of BMSL’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

 

ENG

Press Release: APCSC Presents People Site Certification to
Quality HealthCare Medical Services Limited


Dr. Lincoln Chee, Managing Director of QHMS accepts the People Site Certificate

Hong Kong, China, 26 September 2005 – Quality HealthCare Medical Services Limited (QHMS) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of QHMS’ ongoing commitment in Continuous Professional Development and Accreditation providing international standards of medical treatment and care, and the "patient first" philosophy in Hong Kong.

 

ENG

Press Release: APCSC Presents
People Site Certification to Octopus Cards Limited


Ms. Daisy Lam, Operation Director of Octopus Cards Limited accepts the People Site Certificate

Hong Kong, China, 29 July 2005Octopus Cards Limited has been awarded the People Site Certification from APCSC (Asia Pacific’s Customer Service Consortium), in recognition of Octopus’ ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

 

ENG

Press Release: APCSC Presents
Customer Service Quality Standard Committee Corporate Membership Certificate to Well Born Real Estate Management Ltd.


Mr. Wesley Sze, Deputy General Manager of Well Born Real Estate Management Ltd. accepts the Customer Service Quality Standard Committee Corporate Membership Certificate

Hong Kong, China, 29 July 2005 –The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS or the Standard) Committee Corporate Membership Certificate to Well Born Real Estate Management Ltd. as the first property management company in joining the CSQS Committee for their market leadership in customer relationship excellence and quality commitment.

 

ENG

Customer Service Quality Standard (CSQS)

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong to asses the overall service quality, best practice compliance and performance of your call center / customer service department.
View the Press Release (English & Chinese version)
Join the Certified Contact Center Analyst & Auditor (CCCA) class to learn more about the CSQS and how you can apply best practices for quality improvements.

Press Release: APCSC Presents
People Site Certification to Exel (Hong Kong) Limited


Mr. Victor Mok, Managing Director, East Asia,  Exel accepts the People Site Certificate

SINGAPORE, April 2005 – Exel has recently received a People Site Certification award from APCSC in recognition of Exel Hong Kong’s ongoing commitment in providing world-class service and elevating customer service quality in the region.

 

ENG

Press Release: APCSC Presents
People Site Certification to Fuji Xerox (Hong Kong)

"We all know how important it is to provide World-Class service to our customers. There are many businesses in Hong Kong that depend on us when there is a problem or if there are any new enquires regarding our products and services. I am very proud of our staff; we all work very hard to ensure our customers' expectations are met and we are especially pleased to receive the People Site Certification".

Mr. Ramagopal Rao
 Managing Director of Fuji Xerox Hong Kong


Mr. Ramagopal Rao, Managing Director of Fuji Xerox

Hong Kong accepts the People Site Certificate


Staff at the Customer Attention Center receive their

 Certified Call Center Professional Certificates.

HONG KONG, CHINA – February 27, 2004 – APCSC officially presents the Customer Attention Center of Fuji Xerox Hong Kong with a People Site Certification as recognition of Fuji Xerox’s on-going commitment in providing World-Class Customer Service.

ENG

Press Release: APCSC Presents
People Site Certification to Dao Heng Insurance Co. Ltd.


Mr. Harry Wong, General Manager of Dao Heng Insurance Co. Ltd. accepts the People Site Certificate

HONG KONG, CHINA – March 9, 2004 – APCSC officially presents Dao Heng Insurance Co., Limited with the People Site Certification in recognition of their on-going commitment in providing World-Class Customer Service.
 

 

ENG/中文