|
|
Press Release
Press Release:
Game Changers: Big Data, AI,
Omni-Channel & IoT New Experience Economy |
Hong Kong
– 14 January, 2020 – The Asia Pacific Customer Service
Consortium (APCSC) partnering with the Hong Kong University of
Science and Technology (HKUST) together have launched the first
Hong Kong Customer Relationship Excellence Index (HKCREI),
jointly developed by the APCSC and the HKUST, as a brand new
game changer to facilitate the development of Hong Kong and the
Greater Bay Area as a leading international brand ecosystem. The
HKCRE Index is the first of its kind platform utilizing the
state-of-the art big data technologies, data fusion techniques
and Human-in-the-loop (HITL) integration to help shape the
future Hong Kong corporate brand landscape with international
benchmarking standards and leading indicators for industries, to
enhance enterprises’ business performance, competitiveness and
profitability.
Press Release:
English
/
Chinese
|
Press Release:
Game Changers: AI & Omni-Channel New Experience Economy
|
Nantong
– 19 November, 2019 – Asia Pacific Customer Service Consortium
(APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS)
CXO Forum together with 南通經濟技術開發區管委會. The CRE & CSQS
CXO Forum with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted
C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics,
retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership
in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Press Release:
Chinese
|
Press Release:
Game Changers: AI & Omni-Channel New Experience Economy
|
Singapore
– November 11, 2019 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Roundtable together
with GEX Ventures. The CRE & CSQS Roundtable with
the theme of “Game Changers: AI & Omni-Channel New Experience
Economy” has attracted C-level executives and directors from
cross industries including insurance, information technology,
retail, e-commerce, and financial sectors from Singapore to
explore innovation and shape leadership in Customer Relationship
Excellence, and Design Thinking, Service Quality in order to
elevate Innovation Service Standard in the industry.
Press Release:
English
|
Press Release:
Game Changers: AI & Omni-Channel New Experience Economy
|
Beijing
– 24 September, 2019 – Asia Pacific Customer Service Consortium
(APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
Teleperformance In China. The CRE & CSQS Roundtable with the theme of
“Game Changers: AI & Omni-Channel New Experience Economy” have attracted
C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics,
retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership
in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Press Release:
Chinese
|
Press Release:
Game Changers: AI & Omni-Channel New Experience Economy
|
Shenzhen – 28 August, 2019 – Asia Pacific Customer Service Consortium
(APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
Regus Business Service (Shenzhen)
Ltd. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted
C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics,
retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership
in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Press Release:
Chinese
|
Press Release:
Game Changers: AI & Omni-Channel New Experience Economy
|
Guangzhou – 27 August, 2019 – Asia Pacific Customer Service
Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable
together with China Telecom Co., Ltd. Guangzhou Branch. The CRE & CSQS Roundtable with the theme of “Game Changers: AI &
Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce,
IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media
sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI &
Omni-Channel in the New Economy.
Press Release:
Chinese
|
Press Release: ServiceNow
Honored at The 8th Hong Kong International CRE & Innovation Expo
Awards |
Hong
Kong, June 21, 2019 – The 8th Hong Kong International
Customer Relationship Excellence (CRE) & Innovation Expo Awards
focused on the theme of Big Data, Mobile 5G, Digital, Social and
CRM, contact center, BPO, eCom & A.I. IoT. International keynote
speakers addressed the expo theme with their enterprise
innovation case studies to contribute to the frontier of the big
data, AI, digital, mobile, and IoT sharing economy..
Press Release:
English /
Chinese
|
Press Release: Henderson
Land Group Property Management Department (Hang Yick and Well
Born) Honored with CSQS Certification Distinction from APCSC |
Hong Kong,
China – June 21, 2019 — The Asia Pacific Customer Service
Consortium (APCSC) presents the International Customer Service
Quality Standard (CSQS) site certificate to Henderson Land Group
Property Management Department (Hang Yick and Well Born) in
recognition of their achievements and high level of compliance
to CSQS in 2019. Customers of the properties, property
management sectors will experience higher quality and
professional customer service standard.
Press Release:
English /
Chinese
|
Press Release: Health
Industry Leaders Awarded with People Site Certification from
APCSC |
Hong
Kong, China, 21 June 2019 – Two leading companies have been
awarded the People Site Certification (PSC) from Asia
Pacific Customer Service Consortium (APCSC), in recognition
of their people development and commitment in providing
world-class professional services covering Hong Kong, Asia
Pacific, and global markets.
Press Release:
English /
Chinese
|
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of the
2019 International Customer Relationship Excellence Awards |
Hong
Kong, China – June 21, 2019 – At the 2019 International
CRE Awards Dinner Ceremony, Asia Pacific Customer Service
Consortium (APCSC) has announced the list of Winners for
the 2019 International Customer Relationship Excellence Awards (CRE
Awards). They are selected through a comprehensive balanced
score card of self-assessment benchmarking, business case
presentations, mystery calls, CSQS site assessment by the
judging panel based on the International Customer Service
Quality Standard (CSQS), public webvoting and a final round
of judging by a panel of customer relationship excellence
experts.
Press Release:
English /
Chinese
|
Press Release: Development
of Core Brand Value for International Market Leaders and Design
Thinking |
Phnom
Penh, Cambodia – April 29, 2019 – Asia Pacific Customer Service
Consortium (APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with Manulife Cambodia. The
CRE & CSQS Roundtable with the theme of “Development of
Core Brand Value for International Market Leaders and Design
Thinking” has attracted C-level executives and directors
from cross industries including insurance, information
technology, e-commerce, telecommunications, direct marketing,
logistics, banking, retail, entertainment, financial,
healthcare, property, and media sectors from Cambodia to explore
innovation and shape leadership in Customer Relationship
Excellence and Design Thinking, Service Quality in order to
elevate Innovation Service Standard in the industry.
Press Release:
English
|
Press Release: Development
of Core Brand Value for International Market Leaders and Design
Thinking |
Singapore
– April 25, 2019 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Roundtable together
with AIA Singapore Pte Ltd. The CRE & CSQS Roundtable
with the theme of “Development of Core Brand Value for
International Market Leaders and Design Thinking” has
attracted C-level executives and directors from cross industries
including insurance, information technology, e-commerce,
telecommunications, direct marketing, logistics, banking,
retail, entertainment, financial, healthcare, property, and
media sectors from Singapore to explore innovation and shape
leadership in Customer Relationship Excellence and Design
Thinking, Service Quality in order to elevate Innovation Service
Standard in the industry.
Press Release:
English
|
Press Release: Development
of Core Brand Value for International Market Leaders, Design
Thinking and Game Changers |
Guangzhou
– April 19, 2019 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS) Roundtable together with
CHINA TELECOM. The CRE & CSQS Roundtable, with the
theme of “Development of Core Brand Value for International
Market Leaders, Design Thinking and Game Changers”, has
attracted C-level executives and directors from cross industries
including Consumer Electronics, information technology,
outsourcing Service, telecommunications, insurance, banking,
public service, property, direct marketing, e-commerce,
logistics, retail, entertainment, financial, healthcare, and
media sectors from Guangzhou to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese
|
Press Release: Development
of Core Brand Value for International Market Leaders and Design
Thinking |
Beijing –
April 15, 2019 – Asia Pacific Customer Service Consortium
(APCSC) held the Asia Pacific Customer Loyalty Award
Forum together with Open Education. The Asia
Pacific Customer Loyalty Award Forum with the theme of “Development
of Core Brand Value for International Market Leaders and Design
Thinking” have attracted C-level executives and directors
from cross industries including e-commerce, IT, hospitality,
telecom, direct marketing, logistics, retail, entertainment,
financial, public service, healthcare, and media sectors from
Asia Pacific to explore innovation and shape leadership in
Customer Relationship Excellence in order to elevate Service
Brand Loyalty in the New Economy.
Press Release:
Chinese
|
Press Release: Development
of Core Brand Value for International Market Leaders and Design
Thinking |
Taipei –
March 12, 2019 – Asia Pacific Customer Service Consortium
(APCSC) held the Asia Pacific Customer Loyalty Award
Forum together with Far EasTone Telecommunication Co.,
Ltd. The Asia Pacific Customer Loyalty Award Forum
with the theme of “Development of Core Brand Value for
International Market Leaders and Design Thinking” have
attracted C-level executives and directors from cross industries
including e-commerce, IT, hospitality, telecom, direct
marketing, logistics, retail, entertainment, financial, public
service, healthcare, and media sectors from Asia Pacific to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in the New
Economy.
Press Release:
Chinese
|
Press Release: International
Customer Loyalty Award Forum 2019 |
Hong
Kong, China – March 7-8, 2019 — The Asia Pacific Customer
Service Consortium (APCSC) organized The 17th
International Customer Loyalty Award Forum (the Forum) for
international business communities, member companies with a
two-day program consisted of the Business Case Presentations
from the International Customer Relationship Excellence
Awards (CRE Awards) participants, co-organized by The
Hong Kong University of Science and Technology (HKUST) and
China Telecom Global Limited. The presentations are part
of the CRE Awards assessment process.
Press Release:
English /
Chinese
|
Press Release: Hong
Kong CRE Index Research Consortium & CUTTING-EDGE BIG DATA
INTELLIGENCE PLATFORM |
Hong Kong – March 7, 2019 – With the support of
HKSAR Government’s Hong Kong Innovation and Technology Fund (ITF), Asia Pacific Customer Service Consortium (APCSC)
and The Hong Kong University of Science and Technology (HKUST) has today announced the launch of the
HK Customer
Relationship Excellence (CRE) Research Index Consortium (The Consortium) Program.
The Consortium Program is led by
Professor Fugee Tsung, Dept. of Industrial Engineering & Decision Analytics,
Professor Lei Chen, Dept. of Computer
Science & Engineering, and Acting Director of HKUST Big Data Institute, and
Mr. Jason Chu, Chairman of APCSC.
Press Release:
English /
Chinese
|
Press Release:
Development of Core Brand Value for International Market Leaders
and Design Thinking |
Guangzhou
–
January 15, 2019 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
Infinitus (China) Company Ltd.. The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Development of Core Brand Value for International Market
Leaders and Design Thinking”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
|
Press Release:
Development of Core Brand Value for International Market Leaders
and Design Thinking |
Shenzhen
–
January 11, 2019 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
Shenzhen Top Brand Corporate Federation, Shenzhen Brand Building
Promotion Association. The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Development of Core Brand Value for International Market
Leaders and Design Thinking”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
Press Release:
Chinese |
Press Release:
Artificial Intelligent and Human Customer Service, Sales and
Marketing |
Singapore
–
December 6, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS) Roundtable
together with IBM Singapore Pte Ltd. The CRE &
CSQS Roundtable with the theme of
“Artificial
Intelligent and Human Customer Service, Sales and Marketing”
has attracted C-level executives and directors from cross
industries including information technology, e-commerce,
insurance, telecommunications, direct marketing, logistics,
banking, retail, entertainment, financial, healthcare, property,
and media sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
English |
Press Release:
Artificial Intelligent and Human Customer Service, Sales and
Marketing |
Shanghai
–
November 15, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
AIA China. The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Artificial Intelligent and Human Customer Service, Sales
and Marketing”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
Press Release:
Chinese |
Press Release:
Artificial Intelligent and Human Customer Service, Sales and
Marketing |
Beijing
–
November 13, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
Teleperformance China. The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Artificial Intelligent and Human Customer Service, Sales
and Marketing”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
Press Release:
Chinese |
Press Release:
Internet+ Experience & Sharing Economy to Engage Brand Loyalty |
Guangzhou
–
November 6, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
Channel Beyond Customer Care Co., Ltd.. The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Internet+ Experience & Sharing Economy to Engage Brand
Loyalty”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
Press Release:
Chinese |
Press Release:
Internet+ Experience & Sharing Economy to Engage Brand Loyalty
Artificial Intelligent and HRM Services, Training and People
Development |
Hong Kong
–
October 31, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Asia Pacific Customer Loyalty Award Forum together with
The Open University of Hong Kong (OUHK). The Asia
Pacific Customer Loyalty Award Forum with the theme of
“Internet+ Experience & Sharing Economy to Engage Brand
Loyalty” and
“Artificial
Intelligent and HRM Services, Training and People Development”
have attracted C-level executives and directors from cross
industries including e-commerce, IT, hospitality, telecom,
direct marketing, logistics, retail, entertainment, financial,
public service, healthcare, and media sectors from
Asia Pacific
to
explore innovation and shape leadership in Customer Relationship
Excellence in order to elevate Service Brand Loyalty in
the New Economy.
Press Release:
English |
Press Release:
Create
Customer Brand Loyalty through Internet + Sharing and Experience
Economy |
Shenzhen -
September 27, 2018 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Roundtable
together with TCL Sharing Appliance. The
CRE & CSQS Roundtable, with the theme of
“Create
Customer Brand Loyalty through Internet + Sharing and Experience
Economy”,
has attracted C-level executives and directors from cross
industries including consumer electronics, information
technology, outsourcing service, telecommunications, insurance, banking, public service,
property, direct marketing, e-commerce, logistics, retail,
entertainment, financial, healthcare, and media sectors from
Shenzhen to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Develop
Future New Retail Experience & Competitive Edge in the
Omnichannel Age |
Taipei -
September 19, 2018 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Roundtable
together with Far EasTone Telecommunications. The
CRE & CSQS Roundtable, with the theme of
“Artificial
Intelligent and Human Customer Service, Sales and Marketing”,
has attracted C-level executives and directors from cross
industries including telecommunications, outsourcing Service,
insurance, banking, information technology, public service,
property, direct marketing, e-commerce, logistics, retail,
entertainment, financial, healthcare, and media sectors from
Taipei to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Artificial Intelligent and Human Customer Service,
Sales and Marketing |
Hong Kong –
August 14, 2018 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Roundtable
together with HKU SPACE Executive Academy. The
CRE & CSQS Roundtable, with the theme of
“Artificial
Intelligent and Human Customer Service, Sales and Marketing”,
has attracted C-level executives and directors from cross
industries including insurance, telecommunications, outsourcing
Service, banking, information technology, public service,
property, direct marketing, e-commerce, logistics, retail,
entertainment, financial, healthcare, and media sectors from
Hong Kong to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
English |
Press Release:
Artificial Intelligent and Human Customer Service, Sales
and Marketing |
Guangzhou -
August 2, 2018 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Roundtable
together with China Telecom Guangzhou Branch. The
CRE & CSQS Roundtable, with the theme of
“Artificial
Intelligent and Human Customer Service, Sales and Marketing”,
has attracted C-level executives and directors from cross
industries including telecommunications, outsourcing Service,
insurance, banking, information technology, public service,
property, direct marketing, e-commerce, logistics, retail,
entertainment, financial, healthcare, and media sectors from
Guangzhou to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
Chinese |
Press Release: Artificial
Intelligent and Human Customer Service, Sales and Marketing |
Shenzhen –
July 31, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
Shenzhen Gas. The CRE & CSQS Roundtable, with the theme of
“Artificial
Intelligent and Human Customer Service, Sales and Marketing”,
has attracted C-level executives and directors from cross
industries including public service, telecommunications,
outsourcing Service, insurance, banking, information technology,
property, direct marketing, e-commerce, logistics, retail,
entertainment, financial, healthcare, and media sectors from
Shenzhen to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Asia Pacific Customer
Service Consortium Announces Winners of the
2017 International Customer Relationship Excellence Awards |
2017 CRE Awards Winners Corporate & Individual Photo
Hong
Kong, China – June 15th , 2018 – At the 2018
International CRE Awards Dinner Ceremony, Asia Pacific
Customer Service Consortium (APCSC) has announced the
list of Winners for the 2017 Customer Relationship Excellence
Awards (CRE Awards). They
are selected through a comprehensive balanced score card of self
assessment benchmarking, business case presentations, mystery
calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
Press Release:
English /
Chinese |
Press Release:
APCSC & HKCSC Present the
Expo Innovation Awards at the 7th HK International CRE &
Innovation Expo |
Ms. Viola
Lam, Founder & CEO of Find Solution Ai (middle)
and Ms. Ada Ng, Marketing Manager of Continuous Technologies
(right) received The Expo Innovation Awards Certificate and Trophy from Mr.
Jason Chu, Chairman of APCSC
Hong Kong, June 14, 2018 – The 7th Hong Kong
International Customer Relationship Excellence (CRE) &
Innovation Expo Awards focused on the theme of
Big Data, Mobile, Digital, Social & Cloud,
CRM, contact center, BPO, eCom & Artificial Intelligence.
International keynote speakers addressed the expo theme with
their enterprise innovation case studies to contribute to the
frontier of the big data, AI, digital, mobile, and Internet Plus
economy.
Press Release:
English
/
Chinese |
Press Release:
Henderson Land Group and
Hang Lung Properties
Honored with CSQS Certification Distinction from APCSC |
Senior
Executives from Henderson Land
Group and Hang Lung Properties received CSQS
Certificate
and Trophy from
Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 15, 2018 -- The Asia Pacific Customer
Service Consortium (APCSC) presents the
International Customer Service
Quality Standard (CSQS) site certificate
to
Henderson Land Group Property Management Department (Hang Yick,
Well Born and H-Privilege) and Hang Lung Properties Limited
in recognition of their achievements and high level of
compliance to CSQS in 2018. Customers of the
properties, property management sectors will experience higher
quality and professional customer service standard.
Press Release:
English /
Chinese |
Press Release:
Market Leaders Awarded
with People Site Certification from APCSC |
Delegates from Celki VitalAire,
Mead Johnson
and
Quality HealthCare
Medical Services Ltd., received People Site
Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China,
14 June 2018 – Two
leading companies have been awarded the People Site
Certification (PSC)
from Asia Pacific Customer
Service Consortium (APCSC),
in recognition of their people development and commitment in
providing world-class professional services covering Hong Kong,
Asia Pacific markets.
Press Release: English /
Chinese |
Press Release:
Big
Data, New-tech, Intelligent Applications Innovate Customer
Services
Experience |
Beijing –
May 18, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
Teleperformance China. The CRE & CSQS Roundtable, with the theme of “Big
Data, New-tech, Intelligent Applications Innovate Customer
Services Experience”, has attracted C-level executives and directors from cross industries including
outsourcing Service, insurance, banking, information technology, telecommunications, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from
Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Big
Data, New-tech, Intelligent Applications Innovate Customer
Services
Experience |
Phnom Penh –
May 2, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Big
Data, New-tech, Intelligent Applications Innovate Customer
Services Experience”, has attracted C-level executives and directors from cross industries including
insurance, banking, information technology, telecommunications, outsourcing Service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from
Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
Press Release:
English
Press Release:
Big
Data, New-tech, Intelligent Applications Innovate Customer
Services
Experience |
Kuala
Lumpur –
April 11, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with
China Telecom Guangzhou Branch. The CRE & CSQS Roundtable, with the theme of “Big
Data, New-tech, Intelligent Applications Innovate Customer
Services
Experience ”, has attracted C-level executives and directors from cross industries including
information technology, telecommunications, outsourcing Service, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from
Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
Press Release:
English
Press Release:
Big
Data, New-tech, Intelligent Applications Innovate Customer
Services Economy |
Guangzhou
–
April 11, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) CEO Forum together
with China Telecom Guangzhou Branch. The CRE & CSQS
Roundtable , with the theme of
"Big Data,
New-tech, Intelligent Applications Innovate Customer Services
Economy",
has attracted C-level executives and directors from cross
industries including information technology,
telecommunications, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare,
and media sectors from China
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese
Press Release:
Big
Data, New-tech, Intelligent Applications Innovate Customer
Services Experience |
Shenzhen
–
April 9, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) CEO Forum together
with Shenzhen Gas Corporation Ltd. The CRE & CSQS
Roundtable, with the theme of
"Big
Data, New-tech, Intelligent Applications Innovate Customer
Services
Experience",
have attracted C-level executives and directors from cross
industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail,
information technology, entertainment, financial, healthcare,
and media sectors from China
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese
Press Release:
The opportunity and challenge of
internationalization faced by Chinese Excellent enterprises
under the strategy of “One belt,One road” Big Data,
New-tech, Intelligent Applications Innovate Customer Services
Economy |
Shanghai
–
March 23, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) CEO Forum together with
Casco. The China CRE CEO Forum , with the theme of
“The opportunity and challenge
of internationalization faced by Chinese Excellent enterprises
under the strategy of “One belt,One road” Big Data,
New-tech, Intelligent Applications Innovate Customer Services
Economy”,
have attracted C-level executives and directors from cross
industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail,
information technology, entertainment, financial, healthcare,
and media sectors from China
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese
Press Release:
Big Data "New Retail" Customer
Experience Innovation Strategy |
Singapore
–
March 14, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with
DHL Express (Singapore) Pte Ltd. The CRE & CSQS
Roundtable, with the theme of “Big
Data "New Retail" Customer Experience Innovation Strategy”,
has attracted C-level executives and directors from cross
industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail,
information technology, entertainment, financial, healthcare,
and media sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
English |
Press Release:
Customer Loyalty Award Forum 2018 |
Hong Kong, China – March 8-9,
2018 -- The Asia Pacific Customer Service Consortium (APCSC)
organized The 16th International Customer Loyalty Award Forum
(the Forum) for Asia Pacific business communities, member
companies with a two-day program consisted of the Business Case
Presentations from the International Customer Relationship
Excellence Awards (CRE Awards) participants co-organized by The
Open University of Hong Kong (OUHK) and China Telecom Global
Limited. The presentations are part of the CRE Awards assessment
process.
Press Release:
English/Chinese |
Press Release:
Big Data New Retail The
Innovative Strategy of Sharing Platform |
Taipei
–
January 26, 2018 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with
Regus Taipei. The CRE & CSQS
Roundtable, with the theme of “Big
Data New Retail The Innovative Strategy of Sharing Platform”,
has attracted C-level executives and directors from cross
industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail,
information technology, entertainment, financial, healthcare,
and media sectors from
Taipei
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese |
Press Release:
Big Data New Retail The
Innovative Strategy of Sharing Platform |
Shenzhen
–
December 27, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with
Regus Business Service (Shenzhen) Ltd. The CRE & CSQS
Roundtable, with the theme of “E-era
Big Data Innovative Technology Service Experience Sharing
Economy”,
has attracted C-level executives and directors from cross
industries including insurance, banking, property, telecommunications,
direct marketing, e-commerce, logistics, retail,
information technology, entertainment, financial, healthcare,
and media sectors from
Shenzhen
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese |
Press Release: Big Data
Transform O2O Retail Shopping Experience Innovation |
Hong Kong
–
December 7, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with
Hang Lung Properties Limited. The CRE & CSQS
Roundtable, with the theme of “Big
Data Transform O2O Retail Shopping Experience Innovation”,
has attracted C-level executives and directors from cross
industries including property, insurance, telecommunications,
direct marketing, e-commerce, logistics, banking, retail,
information technology, entertainment, financial, healthcare,
and media sectors from
Hong Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service
Standard in the industry.
Press Release:
English |
Press Release: Big Data Innovate
Customer Experience, Discover Customer Loyalty |
Guangzhou,
China – November 28, 2017 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence
(CRE) & Customer
Service Quality Standard (CSQS) Roundtable together with
DYX Group. The CRE & CSQS
Roundtable, with the theme of
“Big Data Innovate Customer Experience, Discover Customer
Loyalty”, has attracted
C-level executives and directors from cross industries
including logistics, information technology, banking,
telecommunications, e-commerce, direct marketing, retail,
entertainment, financial, healthcare and media sectors from
Shanghai to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
Chinese |
Press Release: Big Data
Transform O2O Retail Shopping Experience Innovation |
Shanghai, China –
November 16, 2017 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence
(CRE) & Customer
Service Quality Standard (CSQS) Roundtable together with
Hang Lung Properties. The CRE & CSQS
Roundtable, with the theme of
“Big Data Transform O2O Retail
Shopping Experience Innovation”,
has attracted C-level executives and directors from cross
industries including university, information technology,
logistics, banking, telecommunications, e-commerce, insurance,
direct marketing, retail, entertainment, financial, healthcare
and media sectors from Shanghai to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index |
Tianjin,
China – November 14, 2017 – Asia Pacific Customer Service
Consortium (APCSC) held the
Customer Relationship Excellence (CRE)
& Customer Service Quality
Standard (CSQS)
Roundtable together with State
Grid Corporation of China. The CRE &
CSQS Roundtable, with the theme of “Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index”,
has attracted C-level executives and directors from cross
industries including university, information technology, logistics, banking,
e-commerce, insurance, direct marketing, retail, entertainment,
financial and healthcare from Tianjin and Beijing to explore innovation and
shape leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index |
Wuxi,
China – September 14, 2017 – Asia Pacific Customer Service
Consortium (APCSC) held the
Customer Relationship Excellence (CRE)
& Customer Service Quality
Standard (CSQS)
Roundtable together with
Lenovo Services Wuxi Center. The CRE &
CSQS Roundtable, with the theme of “Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index”,
has attracted C-level executives and directors from cross
industries including information technology, logistics, banking,
e-commerce, insurance, direct marketing, retail, entertainment,
financial and healthcare from Beijing to explore innovation and
shape leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index |
Beijing,
China – September 12, 2017 – Asia Pacific Customer Service
Consortium (APCSC) held the
Customer Relationship Excellence (CRE)
& Customer Service Quality
Standard (CSQS)
Roundtable together with
R-kylin Group. The CRE &
CSQS Roundtable, with the theme of “Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE Index”,
has attracted C-level executives and directors from cross
industries including information technology, logistics, banking,
e-commerce, insurance, direct marketing, retail, entertainment,
financial and healthcare from Beijing to explore innovation and
shape leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Big Data Innovate Customer Experience, Discover Future Customer
Loyalty CRE Index |
Taipei, Taiwan – August 25, 2017 – Asia Pacific Customer
Service Consortium (APCSC) held
the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard
(CSQS)
Roundtable together with
Far EasTone Telecommunications Co., Ltd..
The CRE & CSQS Roundtable, with the theme of “Big Data
Innovate Customer Experience, Discover Future Customer Loyalty CRE
Index”,
has attracted C-level executives and directors from cross industries
including telecommunications, information technology, logistics,
banking, e-commerce, insurance,
direct marketing, retail, entertainment, financial and healthcare from
Taipei to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
Chinese |
Press Release:
Big Data Innovate Customer Experience, Discover Future Customer
Loyalty CRE Index |
Hong Kong – August 17, 2017 – Asia Pacific Customer
Service Consortium (APCSC) held
the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard
(CSQS)
Roundtable together with
The Hong Kong Jockey Club.
The CRE & CSQS Roundtable, with the theme of “Big Data
Innovate Customer Experience, Discover Future Customer Loyalty CRE
Index”, has attracted C-level
executives and directors from cross industries including
entertainment, information technology, logistics, banking,
telecommunications, e-commerce, insurance, direct marketing, retail,
financial and healthcare from Hong Kong to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
English |
Press Release:
Asia Pacific Customer
Service Consortium Announces Winners of the
2016 Customer Relationship Excellence Awards |
Shenzhen – August 15, 2017 – Asia Pacific Customer
Service Consortium (APCSC) held
the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard
(CSQS)
Roundtable together with
LianXunTong Business Management (Shenzhen) Company.
The CRE & CSQS Roundtable, with the theme of “Big
Data Innovate Customer Experience, Discover Future Customer Loyalty
CRE Index”,
has attracted C-level executives and directors from cross industries
including Business School, information technology, logistics,
banking, telecommunications, e-commerce, insurance,
direct marketing, retail, entertainment, financial and healthcare from Phnom Penh to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
Chinese |
Press Release:
Asia Pacific Customer
Service Consortium Announces Winners of the
2016 Customer Relationship Excellence Awards |
2016 CRE Awards Winners Corporate & Individual Photo
Hong Kong, China
– June 16th , 2017 – At the 2017
International CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for
the 2016 Customer
Relationship Excellence Awards (CRE
Awards). They are selected through a comprehensive balanced
score card of self assessment benchmarking, business case presentations,
mystery calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
Press Release:
English/Chinese |
Press Release:
APCSC & HKCSC Present the
Expo Innovation Awards at the 6th HK International CRE &
Innovation Expo |
Ms.
Veronique Liu, Operation Director of Teleperformance China
received The Expo Innovation Awards Certificate and Trophy
from Mr.
Jason Chu, Chairman of APCSC
Hong Kong, China
– The 6th Hong Kong International Customer Relationship
Excellence (CRE)
& Innovation Expo focused on the theme of
Digital, Social, Mobile, Big Data & Cloud; CRM, contact center,
BPO, eCom & Security.
International keynote speakers addressed the expo theme with
their enterprise innovation case studies to contribute to the
frontier of the digital, mobile, Internet Plus economy.
Press Release:
English/Chinese |
Press Release:
Henderson Land Group,
Hang Lung Properties, Celki VitalAire, and Nexusguard
Honored with CSQS Certification Distinction from APCSC |
Senior
Executives from Henderson Land
Group, Hang Lung Properties, Celki VitalAire and Nexusguard received CSQS
Certificate
and Trophy from
Mr. Jason Chu, Chairman of APCSC
Hong Kong, China –
June 16, 2017 --
The Asia Pacific Customer Service
Consortium (APCSC)
presents the Customer Service Quality Standard
(CSQS) site certificate to
Henderson Land Group
Property Management Department (Hang Yick, Well Born and
H-Privilege), Hang Lung Properties Limited, Celki VitalAire, and
Nexusguard in recognition
of their achievements and high level of compliance to
CSQS
in 2017. Customers of the properties, property management,
internet security service, ICT sectors will experience higher
quality and professional customer service standard.
Press Release:
English/Chinese |
Press Release:
Market Leaders Awarded
with People Site Certification from APCSC |
Delegates from Celki VitalAire,
Mead Johnson
and
Quality HealthCare
Medical Services Ltd., received People Site
Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China,
15 June 2017 – Three
leading companies have been awarded the People Site
Certification (PSC)
from Asia Pacific Customer
Service Consortium (APCSC),
in recognition of their people development and commitment in
providing world-class professional services covering Hong Kong,
Asia Pacific markets.
Press Release:English/Chinese |
Press Release:
Innovative Best Practices for Customer Experience, Branding
and CRM |
Shenzhen, china
– May 24, 2017 – Asia Pacific Customer Service
Consortium (APCSC) held the Customer
Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
China Telecom Shenzhen Branch.
The CRE & CSQS Roundtable, with the theme of “Innovative Best
Practices for Customer Experience, Branding and CRM”,
has attracted C-level executives and directors from cross industries
including telecommunications, e-commerce, insurance,
information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from
Shenzhen to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
Chinese |
Press Release:
Innovative Best Practices for Customer Experience, Branding
and CRM |
Hong
Kong – May 17, 2017 – Asia Pacific Customer
Service Consortium (APCSC) held
the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard
(CSQS)
Roundtable together with
QNET Ltd.
The CRE & CSQS Roundtable, with the theme of “Innovative
Best Practices for Customer Experience, Branding and CRM”,
has attracted C-level executives and directors from cross industries
including e-commerce, direct marketing, insurance, banking, telecommunications, logistics, retail, information technology, entertainment, financial,
healthcare, and media sectors from Phnom Penh to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
English |
Press Release:
Innovative Best Practices for Customer Experience, Branding
and CRM |
Cambodia, Phnom Penh – May 12, 2017 – Asia Pacific Customer
Service Consortium (APCSC) held
the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard
(CSQS)
Roundtable together with
Manulife Cambodia.
The CRE & CSQS Roundtable, with the theme of “Innovative
Best Practices for Customer Experience, Branding and CRM”,
has attracted C-level executives and directors from cross industries
including insurance, banking, telecommunications, logistics, retail,
direct marketing, information technology, entertainment, financial,
healthcare, e-commerce and media sectors from Phnom Penh to explore
innovation and shape leadership in Customer Relationship Excellence
and Service Quality in order to elevate Service Standard in the
industry.
Press Release:
English |
Press Release:
Innovative Best Practices for Customer Experience, Branding
and CRM |
Qingdao,
China – May 5, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with Haier Overseas
Electric Appliances Corp. Ltd. The
CRE & CSQS Roundtable, with the theme of
“
Explore New
CS Model in the Era of Omnimedia Interaction”,
has attracted C-level executives and directors from cross industries
including e-commerce , logistics, retail,banking,
telecommunications, insurance,direct marketing, information technology, entertainment, financial,
healthcare, and media sectors from
Qingdao
to explore innovation and shape
leadership in Customer Relationship Excellence and Service Quality
in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release:
Innovative Best Practices for Customer Experience, Branding
and CRM |
Taiwan,
Taipei
– April 20, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with Chinese Society for Quality. The CRE & CSQS
Roundtable, with the theme of “Innovative
Best Practices for Customer Experience, Branding and CRM”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, banking, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
healthcare, e-commerce and media sectors from
Taipei
to explore innovation and shape
leadership in Customer Relationship Excellence and Service Quality
in order to elevate Service Standard in the industry.
Press Release:
中文 |
Press Release: 2017 Outlook for
Customer Experience, Branding and CRM Strategy |
Malaysia,
Kuala Lumpur
– March 30, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with AIA Bhd. The CRE & CSQS Roundtable, with
the theme of “2017
Outlook for Customer Experience, Branding and CRM Strategy”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, banking, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
healthcare, e-commerce and media sectors from
Kuala Lumpur
to explore innovation and shape
leadership in Customer Relationship Excellence and Service Quality
in order to elevate Service Standard in the industry.
Press Release:
English |
Press Release: 2017 Outlook for
Customer Experience, Branding and CRM Strategy |
Singapore
– March
28, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with DHL
Express (Singapore) Pte Ltd and
CX Group.
The
CRE & CSQS Roundtable, with the theme of
“2017
Outlook for Customer Experience, Branding and CRM Strategy”,
has attracted C-level executives and directors from cross industries
including logistics, banking, insurance, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
healthcare, e-commerce and media sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: 2017 Outlook for
Customer Experience, Branding and CRM Strategy |
Shanghai
– March
16, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
AIA China Contact Center. The CRE & CSQS
Roundtable,
with the theme of
“2017
Outlook for Customer Experience, Branding and CRM Strategy”,
has attracted C-level executives and directors from cross industries
including academy, banking, insurance, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
logistics, healthcare, e-commerce and media sectors from
Shanghai
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: 2017 Outlook for
Customer Experience, Branding and CRM Strategy |
Beijing
– March
14, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
Lenovo Services. The CRE & CSQS
Roundtable,
with the theme of
“2017
Outlook for Customer Experience, Branding and CRM Strategy”,
has attracted C-level executives and directors from cross industries
including academy, banking, insurance, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
logistics, healthcare, e-commerce and media sectors from
Beijing
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: International
Customer Loyalty Award Forum 2017 |
Hong Kong, China – March 2-3, 2017
-- The Asia Pacific
Customer Service Consortium (APCSC) organized
The
15th International Customer Loyalty Award Forum (the Forum)
for Asia Pacific business communities, member companies with a
two-day program consisted of the Business Case Presentations
from the International Customer Relationship Excellence
Awards (CRE Awards) participants co-organized by
The Open University of Hong Kong (OUHK)
and China Telecom Global Limited.
The presentations are part of the CRE Awards assessment process.
Press Release:English/Chinese |
Press Release: International
Leadership in Employee Engagement Enhancement, Decrease in Staff
Turnover Rate and Customer Experience Technological Innovation |
Guangzhou
– February
27, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
China Telecom 21CN. The CRE & CSQS
Roundtable,
with the theme of
“International
Leadership in Employee Engagement Enhancement, Decrease in Staff
Turnover Rate and Customer Experience Technological Innovation”,
has attracted C-level executives and directors from cross industries
including academy, banking, insurance, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
logistics, healthcare, e-commerce and media sectors from
Guangzhou
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: 2017 Outlook for
Customer Experience, Branding and CRM Strategy |
Hong Kong
– February
15, 2017 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with HKU SPACE Executive Academy. The CRE & CSQS
Roundtable,
with the theme of
“2017
Outlook for Customer Experience, Branding and CRM Strategy”,
has attracted C-level executives and directors from cross industries
including academy, banking, insurance, telecommunications, retail,
direct marketing, information technology, entertainment, financial,
logistics, healthcare, e-commerce and media sectors from
Hong Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Taiwan, Taipei
– December 15, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
Far EasTone Telecommunications
and supported by Singapore Professional Executives Cooperative.
The CRE & CSQS Roundtable, with the theme of
“Technologies
and Experience Innovation on Internet+ Buy+ O2O Global Commerce”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Taipei
to explore innovation and shape leadership in
Customer Relationship Excellence and Service Quality in order to
elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Singapore – December 8, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with Mercuri Urval
and supported by Singapore Professional Executives Cooperative.
The CRE & CSQS Roundtable, with the theme of
“CRE
Leadership in Customer Experience Transformation and Innovation for
Customer Satisfaction & Loyalty Enhancement”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Malaysia,
Kuala
Lumpur
– December 6, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with Asia Hired. The
CRE & CSQS Roundtable, with the theme of
“CRE
Leadership in Customer Experience Transformation and Innovation for
Customer Satisfaction & Loyalty Enhancement”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Kuala Lumpur
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Guangzhou
–
November 24, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
China Telecom 21CN. The CRE & CSQS
Roundtable, with the theme of “Technologies
and Experience Innovation on Internet+ Buy+ O2O Global Commerce”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Guangzhou
to explore innovation
and shape leadership in Customer Relationship Excellence and Service
Quality
in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Shenzhen
–
November 22, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
Rainbow Department Store
Co., Ltd.. The CRE & CSQS
Roundtable, with the theme of “Technologies
and Experience Innovation on Internet+ Buy+ O2O Global Commerce”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Shenzhen
to explore innovation
and shape leadership in Customer Relationship Excellence and Service
Quality
in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Technologies and
Experience Innovation on Internet+ Buy+ O2O Global Commerce |
Hong
Kong
–
November 17, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with The Hong Kong Jockey Club.
The CRE & CSQS Roundtable, with the theme of
“Technologies
and Experience Innovation on Internet+ Buy+ O2O Global Commerce”,
has attracted C-level executives and directors from cross industries
including entertainment, insurance, telecommunications, banking,
retail, direct marketing, information technology, academy,
financial, logistics, healthcare, e-commerce and media sectors from
Hong
Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness |
Beijing
–
November 3, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
RKYLIN
Group. The CRE
& CSQS Roundtable, with the theme of
“International Customer Experience
Innovation and Employee Engagement with Leadership Effectiveness”,
has attracted C-level executives and directors from cross industries
including insurance, telecommunications, banking, retail, direct
marketing, information technology, academy, financial, logistics,
healthcare, e-commerce and media sectors from
Beijing
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness |
Shanghai
–
November 1, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with
AIA Company Limited China
Service Management. The CRE
& CSQS Roundtable, with the theme of
“International Customer Experience
Innovation and Employee Engagement with Leadership Effectiveness”,
has attracted C-level executives and directors from cross industries
including insurance, telecommunications, banking, retail, direct
marketing, information technology, academy, financial, logistics,
healthcare, e-commerce and media sectors from
Shanghai
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: Internet+ AR & VR
Customer Experience Transformation Innovation |
Guangzhou
–
October 25, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable
together with 21CN. The CRE
& CSQS Roundtable, with the theme of
“Internet+ AR & VR Customer
Experience Transformation Innovation”,
has attracted C-level executives and directors from cross industries
including insurance, telecommunications, banking, retail, direct
marketing, information technology, academy, financial, logistics,
healthcare, e-commerce and media sectors from
Guangzhou
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
Chinese |
Press Release: CRE Leadership in
Customer Experience Transformation and Innovation for Customer
Satisfaction & Loyalty Enhancement |
Hong
Kong
–
October 14, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) CXO Forum
together with AXA Hong Kong. The CRE
& CSQS CXO Forum, with the theme of “CRE
Leadership in Customer Experience Transformation and Innovation for
Customer Satisfaction & Loyalty Enhancement”,
has attracted C-level executives and directors from cross industries
including insurance, telecommunications, banking, retail, direct
marketing, information technology, academy, financial, logistics,
healthcare, e-commerce and media sectors from
Hong
Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: Internet+ O2O AR
Customer Experience Leadership Transformation Innovation |
Shenzhen
– September 22, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable
together with
China Life Science Group.
The CRE & CSQS
Roundtable,
with the theme of “Internet+
O2O AR Customer Experience Transformation Innovation”,
has attracted C-level executives and directors from cross
industries including property, insurance, banking, retail,
direct marketing, information technology, financial, logistics,
e-commerce and media sectors from
Shenzhen
to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Internet+ AR
Customer Experience Transformation Innovation |
Hong Kong
– August 25, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable
together with HKU SPACE Executive Academy. The CRE &
CSQS
Roundtable,
with the theme of “Internet+
AR Customer Experience Transformation Innovation”,
has attracted C-level executives and directors from cross
industries including academy, banking, retail, direct marketing,
information technology, insurance, financial, logistics,
e-commerce and media sectors from
Hong Kong
to explore innovation and shape leadership in Customer
Relationship Excellence and Service Quality in order to elevate
Service Standard in the industry.
Press Release:
English |
Press Release: Internet+ AR
Customer Experience Transformation Innovation |
Shanghai
– August 23, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable
together with Hang Lung
Properties Limited.
The CRE & CSQS
Roundtable,
with the theme of “Internet+
AR Customer Experience Transformation Innovation”,
has attracted C-level executives and directors from cross
industries including property, insurance, banking, retail,
direct marketing, information technology, financial, logistics,
e-commerce and media sectors from
Shanghai
to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: Internet+ AR
Customer Experience Transformation Innovation |
Beijing
– August 22, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable together with
Lenovo Services .
The CRE & CSQS
Roundtable,
with the theme of “Internet+
AR Customer Experience Transformation Innovation”,
has attracted C-level executives and directors from cross
industries including property, insurance, banking, retail,
direct marketing, information technology, financial, logistics,
e-commerce and media sectors from
Beijing
to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
Chinese |
Press Release: International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness |
Singapore
–
August 16, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS)
Roundtable together with
DHL Express (Singapore) Pte LTd.
The CRE & CSQS
Roundtable,
with the theme of “International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness”,
has attracted C-level executives and directors from cross industries
including logistics, insurance, banking, retail, direct marketing,
information technology, financial, healthcare, e-commerce and media
sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Service Quality in order to elevate Service Standard
in the industry.
Press Release:
English |
Press Release: International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness |
Hong Kong
– July 21, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable together with
Hang Lung Properties Limited .
The CRE & CSQS
Roundtable,
with the theme of “International
Customer Experience Innovation and Employee Engagement with
Leadership Effectiveness”,
has attracted C-level executives and directors from cross
industries including property, insurance, banking, retail,
direct marketing, information technology, financial, logistics,
e-commerce and media sectors from
Hong Kong
to explore innovation and shape
leadership in Customer Relationship Excellence and Service
Quality in order to elevate Service Standard in the industry.
Press Release:
English |
Press Release:
Asia
Pacific Customer Service Consortium Announces Winners of the
2015 International Customer
Relationship Excellence Awards |
2015 CRE Awards Winners Corporate & Individual Photo
Hong Kong, China –
June 3rd, 2016 – At the
2016 International
CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the
list of Winners for the 2015 Customer Relationship
Excellence Awards (CRE Awards).
They are selected
through a comprehensive balanced score card of self-assessment
benchmarking, business case presentations, mystery calls, CSQS
site assessment by the judging panel based on the Customer
Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
The goal of the CRE
Awards
is to promote service quality and Customer Relationship
Excellence in international cities across regions and to
recognize governments, companies, business units, teams, and
individuals that have contributed to the success of both their
customers and the organizations that they serve.
ENG/中
文 |
Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the
5th
HK International CRE & Innovation Expo |
Mr. Olivier Njamfa,
President & CEO of Eptica Asia Pte (left 1), and Mr. Ian
Wong, Senior Partner of Continuous Technologies (right 2) received The
Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC
Hong
Kong, June 2, 2016 – The 5th Hong Kong
International Customer Relationship Excellence (CRE) &
Innovation Expo focused on the theme of
Digital, Social, Mobile, Big Data &
Cloud; CRM, contact center, BPO, eCom & Security.
International keynote speakers addressed the
expo theme with their enterprise innovation case studies to
contribute to the frontier of the digital, mobile, Internet
Plus economy.
Press Release:
ENG/中文 |
Press Release: Henderson
Land, Hang Lung Properties, and Nexusguard Honored with CSQS Certification Distinction from
APCSC |
Senior
Executives from Henderson Land
Group, Hang Lung Properties, and Nexusguard, received CSQS Certification from
Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 3, 2016 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site certificate
to Henderson Land Group Property Management
Department—Well Born Real Estate Management and Hang Yick
Properties Management,
Hang Lung Properties Limited,
and
Nexusguard
in recognition of their achievements and high level of
compliance to CSQS in 2016. Customers of the
properties, property management, internet security service,
ICT sectors will experience higher quality and professional
customer service standard.
Press Release:
ENG/中文 |
Press Release: Market Leaders Awarded with People Site Certification from APCSC |
Delegates from Quality HealthCare
Medical Services Ltd., and Mead Johnson received People Site
Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 2 June 2016 –
Two leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer
Service Consortium (APCSC), in recognition of their people
development and commitment in providing world-class
professional services covering Hong Kong, Asia Pacific
markets.
Press Release:
ENG/中文 |
Press Release: Future CRE
Consumers, BPO Businesses, O2O Retailers, CS Centers |
Guangzhou, China
– April 26,
2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
DYXnet.
The CRE & CSQS
Roundtable,
with the theme of “Future
CRE Consumers, BPO Businesses, O2O Retailers, Contact Center Center”,
has attracted C-level executives and directors from cross industries
including insurance, banking, retail, healthcare, direct marketing,
information technology, financial, logistics, e-commerce and media
sectors from
Guangzhou
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
Press Release:
Chinese |
Press Release: Future CRE
Consumers, BPO Businesses, O2O Retailers, CS Centers |
Kuala Lumpur, Malaysia
– April 20,
2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable together with
AIA Bhd.
The CRE & CSQS
Roundtable,
with the theme of “Future
CRE Consumers, BPO Businesses, O2O Retailers, CS Centers”,
has attracted C-level executives and directors from cross industries
including insurance, banking, retail, healthcare, direct marketing,
information technology, financial, logistics, e-commerce and media
sectors from
Kuala Lumpur
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
Press Release:
English |
Press Release: Future CRE
Consumers, BPO Businesses, O2O Retailers, Contact Center |
Shenzhen,
China
–
April 15, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with TCL Online
Services Inc.
The CRE & CSQS
Roundtable,
with the theme of “Future CRE
Consumers, BPO Businesses, O2O Retailers, Contact Center”,
has attracted C-level executives and directors from cross industries
including retail, insurance, banking, healthcare, direct marketing,
information technology, financial, logistics, e-commerce and media
sectors from
Shenzhen
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
Chinese |
Press Release: Attract,
Retain and Engage Customers with CRE Leadership and Innovation |
Taipei,
Taiwan
–
April 11, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with Chinese Society
for Quality.
The CRE & CSQS
Roundtable,
with the theme of “Attract,
Retain & Engage Customers with Innovative Customer Experience
Strategies”,
has attracted C-level executives and directors from cross industries
including retail, insurance, banking, healthcare, direct marketing,
information technology, financial, logistics, e-commerce and media
sectors from
Taipei
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
Chinese |
Press Release: Future CRE
Consumers, BPO Businesses, O2O Retailers, Contact Center |
Manila, Philippines
– April 5, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable together with TCL Online Services Inc.
The CRE & CSQS
Roundtable,
with the theme of “Future
CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”,
has attracted C-level executives and directors from cross
industries including retail, insurance, banking, healthcare,
direct marketing, information technology, financial, logistics,
e-commerce and media sectors from
Manila
to explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in order to
elevate Service Standard in the industry.
English |
Press Release: Future CRE
Consumers, Businesses, O2O Retailers, Travelers Lifestyle |
Hong Kong – March 18, 2016 –
Asia Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with HKU
SPACE. The CRE & CSQS
Roundtable, with the theme of “Future CRE Consumers,
Businesses, O2O Retailers, Travelers Lifestyle”, has
attracted C-level executives and directors from cross industries
including airlines, airport services, hotel, banking, retail,
healthcare, direct marketing, information technology, financial,
logistics, insurance, e-commerce and media sectors from Hong
Kong to explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in order to
elevate Service Standard in the industry.
English |
Press Release: How to Attract,
Retain and Engage Customers with CRE Leadership and Innovation
in 2016 |
China,
Shanghai
– March 4, 2016 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with Health, Safety and Environment Association.
The CRE & CSQS
Roundtable,
with the theme of “How
to Attract, Retain and Engage Customers with CRE Leadership and
Innovation in 2016”,
has attracted C-level executives and directors from cross industries
including telecommunications, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Shnaghai
to explore innovation and shape leadership in
Customer Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
Chinese |
Press Release: How to Attract,
Retain and Engage Customers with CRE Leadership and Innovation
in 2016 |
China,
Beijing
– March 1, 2016 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with DHL-Sinotrans
International Air Courier Ltd.
The CRE & CSQS
Roundtable,
with the theme of “How
to Attract, Retain and Engage Customers with CRE Leadership and
Innovation in 2016”,
has attracted C-level executives and directors from cross industries
including telecommunications, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Shanghai
to explore innovation and shape leadership in
Customer Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
Chinese |
Press Release: Customer Loyalty
Award Forum |
Hong Kong, China – February
25-26, 2016 -- The Asia Pacific Customer Service
Consortium (APCSC) organized
The
14th International Customer Loyalty Award Forum (the Forum)
for Asia Pacific business
communities, member companies with a two-day program consisted
of the Business Case Presentations from the
International Customer Relationship Excellence Awards
(CRE Awards) participants
co-organized by The
Hong Kong University of Science and Technology (HKUST) and China
Telecom Global Limited.
The presentations are part of the CRE Awards assessment process.
English
/
Chinese |
Press Release: Internet+
CRE Share Experience Economy for Win-Win-Win Cooperation |
Participants of
Hong Kong CRE & CSQS Roundtable co-organized by
HKU SPACE
Institute of China Business
Hong
Kong
– January 30, 2016 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable.
The CRE & CSQS
Roundtable together with
HKU SPACE,
with the theme of “How
to Attract, Retain and Engage Customers with CRE Leadership and
Innovation in 2016”,
has attracted C-level executives and directors from cross industries
including telecommunications, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Hong
Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
English |
Press Release: Internet+
CRE Share Experience Economy for Win-Win-Win Cooperation |
Participants of
Shenzhen CRE & CSQS Roundtable co-organized by
Hui Cheng
Commercial Development Co., Ltd.
China,
Shenzhen
– January 8, 2016 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with
Hui Cheng Commercial Service Development.
The CRE & CSQS
Roundtable,
with the theme of “Internet+
CRE Share Experience Economy for Win-Win-Win Cooperation”,
has attracted C-level executives and directors from cross industries
including telecommunications, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Shenzhen
to explore innovation and shape leadership in
Customer Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
Chinese |
Press Release: Internet+
CRE Share Experience Economy for Win-Win-Win Cooperation |
Participants of
Taipei CRE & CSQS Roundtable co-organized by
Chinese
Society for Quality and Taiwan Contact Center Development
Association
Taiwan,
Taipei
– December 14, 2015 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with Chinese Society for
Quality.
The CRE & CSQS
Roundtable,
with the theme of “Internet+
CRE Share Experience Economy for Win-Win-Win Cooperation”,
has attracted C-level executives and directors from cross industries
including telecommunications, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Taipei
to explore innovation and shape leadership in
Customer Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
Chinese |
Press Release: Change
and Transformation of Omni Channel Customer Center in the Internet+
Age |
Participants of
Hong Kong CRE & CSQS Roundtable co-organized by
The Hong Kong
Jockey Club
Hong
Kong
– November 30, 2015 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with The Hong Kong Jockey
Club.
The CRE & CSQS
Roundtable,
with the theme of “Change
and Transformation of Omni Channel Customer Center in the Internet+
Age”,
has attracted C-level executives and directors from cross industries
including entertainment, banking, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from
Hong
Kong
to explore innovation and shape leadership in
Customer Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
English |
Press Release: Change
and Transformation of All media Customer Center in the Internet+
Age |
Participants of
Beijing CRE & CSQS Roundtable co-organized by
Lenovo
Services
Beijing –
November 16, 2015 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Roundtable together
with Lenovo Services. The
CRE & CSQS Roundtable, with the theme of “Change and
Transformation of All media Customer Center in the Internet+ Age”,
has attracted C-level executives and directors from cross industries
including entertainment, airlines, retail, healthcare, direct
marketing, information technology, financial, logistics, insurance,
e-commerce and media sectors from Beijing to explore
innovation and shape leadership in Customer Relationship Excellence
and Customer Service Quality in order to elevate Service Standard in
the industry.
Chinese |
Press Release: CRE
Share Experience Economy for Win-Win-Win Cooperation |
Participants of
Hong Kong Airlines Best Practice Sharing Session organized by
Hong Kong
Airlines
Hong
Kong
–
November 13, 2015 –Hong Kong Airlines Limited
held
the Best Practice Sharing Session and invited
Mr.
Jason Chu, Chairman, APCSC, International CRE Awards Panel of Judge
to the honorable speaker
with the topic of “CRE
Share Experience Economy for Win-Win-Win Cooperation”,
has attracted C-level executives and directors from cross industries
including airlines, entertainment, healthcare, transportation,
information technology, logistics, and internet security sectors
from
Hong
Kong
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
English |
Press Release: CRE
Share Experience Economy for Win-Win-Win Cooperation |
Participants of
Hong Kong CRE & CSQS Roundtable co-organized by
Ocean Park
Hong Kong
Hong Kong – October 30, 2015 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with Ocean Park
Corporation. The CRE & CSQS Roundtable,
with the theme of “CRE Share Experience Economy for Win-Win-Win
Cooperation”, has attracted C-level executives and directors
from cross industries including entertainment, airlines, retail,
healthcare, direct marketing, information technology, financial,
logistics, insurance, e-commerce and media sectors from Hong Kong
to explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
English |
Press Release: CRE
Share Experience Economy |
Participants of
Shenzhen CRE & CSQS Roundtable co-organized by
深圳棠仁堂生物科技有限公司
Shenzhen – September 22, 2015 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
深圳棠仁堂生物科技有限公司. The CRE & CSQS Roundtable,
with the theme of “CRE Share Experience Economy”, has
attracted C-level executives and directors from cross industries
including telecommunication, direct marketing, information
technology, entertainment, financial, insurance, banking, e-commerce
and media sectors from Shenzhen to explore innovation and
shape leadership in Customer Relationship Excellence and Customer
Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: Explore
the transformational frontier of CRE Experience Economy |
Participants of
Singapore CRE & CSQS Roundtable co-organized by
DHL Express
(Singapore) Pte Ltd.
Singapore
– September 18, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with DHL Express
(Singapore) Pte Ltd.
The
CRE & CSQS
Roundtable,
with the theme of “Explore
the transformational frontier of CRE Experience Economy”,
has attracted C-level executives and directors from cross industries
including retail, direct marketing, information technology,
entertainment, financial, logistics, insurance, e-commerce and media
sectors from
Singapore
to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
ENG |
Press Release: Explore
the transformational frontier of CRE Experience Economy |
Participants of
Kuala Lumpur CRE & CSQS Roundtable co-organized by
Astro
Malaysia Holdings Limited
Malaysia, Kuala Lumpur
– September 17, 2015 – Asia Pacific Customer Service
Consortium (APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with Astro Malaysia Holdings Limited. The CRE & CSQS Roundtable, with the theme of “Explore
the transformational frontier of CRE Experience Economy”,
has attracted C-level executives and directors from cross
industries including telecommunication, direct marketing,
information technology, entertainment, financial, insurance,
banking, e-commerce and media sectors from Malaysia to
explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
ENG |
Press Release: Explore
the transformational frontier of CRE Experience Economy |
Participants of
Beijing CRE & CSQS Roundtable co-organized by
China Post
Life Insurance Company Ltd.
Beijing – August 28, 2015 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with China Post Insurance. The CRE & CSQS Roundtable, with the theme of “Explore
the transformational frontier of CRE Experience Economy”, has
attracted C-level executives and directors from cross industries
including telecommunication, direct marketing, information
technology, entertainment, financial, insurance, banking, e-commerce
and media sectors from Beijing to explore innovation and shape
leadership in Customer Relationship Excellence and Customer Service
Quality in order to elevate Service Standard in the industry.
中文 |
Press Release: Explore
the transformational frontier of CRE Experience Economy |
Participants of
Shanghai CRE & CSQS Roundtable co-organized by
Jiangsu
Chengzhong Garden Co., Ltd
Shanghai –
August 26, 2015 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with Jiangsu Chengzhong Garden Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Explore
the transformational frontier of CRE Experience Economy”, has
attracted C-level executives and directors from cross industries
including telecommunication, direct marketing, information
technology, entertainment, financial, insurance, banking, e-commerce
and media sectors from Shanghai to explore innovation and shape
leadership in Customer Relationship Excellence and Customer Service
Quality in order to elevate Service Standard in the industry.
中文 |
Press Release: Explore
the transformational frontier of CRE Experience Economy
|
Participants of
Hong Kong CRE & CSQS Roundtable co-organized by
China Telecom
Global
Hong Kong – July 28, 2015 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with China Telecom Global Limited. The CRE & CSQS Roundtable, with the theme of “Explore
the transformational frontier of CRE Experience Economy”, has
attracted C-level executives and directors from cross industries
including telecommunication, direct marketing, information
technology, entertainment, financial, insurance, banking, e-commerce
and media sectors from Hong Kong to explore innovation and shape
leadership in Customer Relationship Excellence and Customer Service
Quality in order to elevate Service Standard in the industry.
ENG |
Press Release: Explore
the transformational frontier of CRE Experience Economy |
Participants of
Shenzhen CRE & CSQS Roundtable co-organized by
Zhong Bo Cheng
Group
Shenzhen, China – July 27, 2015 – Asia Pacific Customer Service
Consortium (APCSC) held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Roundtable
together with Zhong Bo Cheng Group. The CRE &
CSQS Roundtable, with the theme of “Explore the transformational
frontier of CRE Experience Economy”, has attracted C-level
executives and directors from cross industries including
telecommunication, direct marketing, information technology,
entertainment, financial, insurance, banking, e-commerce and media
sectors from Shenzhen, China to explore innovation and shape
leadership in Customer Relationship Excellence and Customer Service
Quality in order to elevate Service Standard in the industry.
中文 |
Press Release:
Asia
Pacific Customer Service Consortium Announces Winners of the
2014 Customer
Relationship Excellence Awards |
2014 CRE Awards Winners Corporate & Individual Photo
Hong Kong, China – June 12th, 2015 – At the
2015 International CRE Awards Dinner Ceremony, Asia Pacific
Customer Service Consortium (APCSC) has announced the list
of Winners for the 2014 Customer Relationship
Excellence Awards (CRE Awards). They are selected through a
comprehensive balanced score card of self assessment
benchmarking, business case presentations, mystery calls, CSQS
site assessment by the judging panel based on the Customer
Service Quality Standard (CSQS), public webvoting and a
final round of judging by a panel of customer relationship
excellence experts. The goal of the CRE Awards is to
promote service quality and Customer Relationship Excellence in
international cities across regions and to recognize
governments, companies, business units, teams, and individuals
that have contributed to the success of both their customers and
the organizations that they serve.
ENG/中
文 |
Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the
4th
HK International CRE & Innovation Expo |
Ms. Jaiporn
Srisakul,
Managing Director of Advanced Contact Center Co., Ltd, received The
Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – The 4th
Hong Kong International Customer Relationship Excellence (CRE) &
Innovation Expo focused on the theme of
Digital, Social, Mobile,
Big Data &
Cloud; CRM, contact center, BPO, eCom & Security.
International keynote speakers
addressed the expo theme with their enterprise innovation case
studies to contribute to the frontier of the digital, mobile,
Internet Plus economy.
Press Release:
ENG/中文 |
Press Release: Henderson
Land, Hang Lung Properties, Nexusguard and Jiangsu Chengzhong
Garden Honored with CSQS Certification Distinction from
APCSC |
Senior
Executives from Henderson Land
Group, Hang Lung Properties, Nexusguard, and
Chengzhong Garden, received CSQS Certification from
Mr. Jason Chu, Chairman of APCSC
Hong Kong,
China – June 12, 2015 -- The Asia Pacific Customer Service
Consortium (APCSC) presents the Customer Service Quality
Standard (CSQS) site certificate to
Henderson Land Group
Property Management Department—Well Born Real Estate
Management and Hang Yick Properties Management, and
Nexusguard Limited in recognition of their achievements and
high level of compliance to CSQS in 2014. Customers of the
property management, internet security service, ICT sectors
will experience higher quality and professional customer
service standard.
Press Release:
ENG/中文 |
Press Release: Market Leaders Awarded with People Site Certification from APCSC |
Delegates from Quality HealthCare
Medical Services Ltd., and Mead Johnson received People Site
Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 11 June 2015 – Leading
companies have been awarded the People Site Certification (PSC)
from Asia Pacific Customer Service Consortium (APCSC), in
recognition of their people development and commitment in
providing world-class professional services covering Hong
Kong, Asia Pacific and Global markets.
Press Release:
ENG/中文 |
Press Release: Social
Media & O2O Contact Center Integration for Customer Experience
Management |
Participants of
Taipei CRE & CSQS Roundtable co-organized by
Chain Sea
Information Integration Co., Ltd.
Taipei – May 15, 2015 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence
(CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
Chain Sea Information Co., Ltd. The CRE & CSQS
Roundtable, with the theme of “Social Media & O2O Contact
Center Integration for Customer Experience Management”,
has attracted C-level executives and directors from cross industries
including financial, insurance, banking, telecommunication, direct
marketing, property management, information technology,
entertainment, e-commerce and media sectors from Taipei to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
中文 |
Press Release: Social
Media & O2O Contact Center Integration for Customer Experience
Management |
Participants of
Kuala Lumpur CRE & CSQS Roundtable co-organized by
AIA Bhd.
Malaysia, Kuala
Lumpur – May 6, 2015 – Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) & Customer Service Quality Standard
(CSQS)
Roundtable together with
AIA Bhd. The
CRE & CSQS
Roundtable, with the theme of “Social Media & O2O Contact
Center Integration for Customer Experience Management”,
has attracted C-level executives and directors from cross industries
including financial, insurance, banking, telecommunication, direct
marketing, property management, information technology,
entertainment, e-commerce and media sectors from Kuala Lumpur to
explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
中文 |
Press Release: Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership |
Participants of
Beijing CRE & CSQS Roundtable co-organized by
China Post Life
Insurance Company Ltd.
Beijing, China –
April 24, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
China Post Life Insurance Company Ltd..
The CRE & CSQS
Roundtable,
with the theme of “Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, telecommunication, direct marketing,
property management, information technology, retail, e-commerce and
media sectors from
Beijing
to explore innovation
and shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: CRE
Leadership in Service Center, Loyalty, Experience, Social Media
& Performance Management |
Participants of
Qingdao CRE & CSQS Roundtable co-organized by
Haier
Electrical Appliances Corp. Ltd
Qingdao, China –
April 22, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
Haier Electrical
Appliances Corp. Ltd.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Service Center, Loyalty, Experience, Social Media &
Performance Management”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, telecommunication, direct marketing,
property management, information technology, retail, e-commerce and
media sectors from Qingdao
to explore innovation
and shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: CRE
Leadership in Service Center, Loyalty, Experience, Social Media
& Performance Management |
Participants of
Shanghai CRE & CSQS Roundtable co-organized by
AIA Company
Limited Shanghai Branch
Shanghai, China –
April 21, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
AIA Company Limited Shanghai Branch.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Service Center, Loyalty, Experience, Social Media &
Performance Management”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, telecommunication, direct marketing,
property management, information technology, retail, e-commerce and
media sectors from
Shanghai
to explore innovation
and shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership |
Participants of
Shenzhen CRE & CSQS Roundtable co-organized by
AEON
Information Service (Shenzhen) Co., Ltd.
Shenzhen, China –
April 16, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
AEON Information Service (Shenzhen) Co., Ltd..
The CRE & CSQS
Roundtable,
with the theme of “Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, telecommunication, direct marketing,
property management, information technology, retail, e-commerce and
media sectors from
Shenzhen
to explore innovation
and shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership |
Hong Kong – March 30, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS)
Roundtable together with
Hang Lung Properties Limited.
The CRE & CSQS
Roundtable,
with the theme of “Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership”,
has attracted C-level executives and directors from cross
industries including financial, insurance, banking,
telecommunication, direct marketing, property management,
information technology, entertainment, e-commerce and media
sectors from
Hong Kong
to explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in order to
elevate Service Standard in the industry.
English |
Press Release: Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership |
Participants of
Shanghai CRE & CSQS Roundtable co-organized by
Hang Lung Properties
Shanghai,
China – March 19, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS)
Roundtable
together with
Hang Lung Properties.
The CRE & CSQS
Roundtable,
with the theme of “Successful
Engagement to Innovate and Strengthen Customer Loyalty and CRE
Leadership”,
has attracted C-level executives and directors from cross industries
including insurance, logistics, telecommunication, direct marketing,
property management, information technology, retail, e-commerce and
media sectors from
Shanghai
to explore innovation
and shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: CRE
Leadership in Contact Center, Loyalty, Experience, Performance
Management |
Participants of
Beijing CRE & CSQS Roundtable co-organized by
Lenovo Services
Beijing, China – March 16, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS)
Roundtable
together with Lenovo
Services.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Contact Center, Loyalty, Experience,
Performance Management”,
has attracted C-level executives and directors from cross
industries including insurance, logistics,
telecommunication, direct marketing, property management,
information technology, retail, e-commerce and media sectors
from
Beijing
to explore
innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate
Service Standard in the industry.
中文 |
Press Release: Social
Media & O2O Contact Center Integration for Customer Experience
Management |
Participants of
Bangkok CRE & CSQS Roundtable co-organized by
Advanced
Contact Center Co., Ltd.
Bangkok,
Thailand – March 13, 2015 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS)
Roundtable
together with
Advanced Contact Center Co., Ltd..
The CRE & CSQS
Roundtable,
with the theme of “Social
Media & O2O Contact Center Integration for Customer
Experience Management”,
has attracted C-level executives and directors from cross
industries including insurance, logistics,
telecommunication, direct marketing, property management,
information technology, retail, e-commerce and media sectors
from
Bangkok
to explore
innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate
Service Standard in the industry.
ENG |
Press Release: Social
Media & O2O Contact Center Integration for Customer Experience
Management |
Participants of
Singapore CRE & CSQS Roundtable co-organized by
DHL Express
Singapore –
March 10, 2015 –
Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with
DHL Express.
The CRE & CSQS
Roundtable,
with the theme of “Social
Media & O2O Contact Center Integration for Customer
Experience Management”,
has attracted C-level executives and
directors from cross industries including government, banking,
airlines, property management, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and media
sectors from
Shenzhen
to explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
ENG |
Press Release: CRE
Leadership in
Contact
Center, Loyalty, Experience, Performance Management |
Participants of
Guangzhou CRE & CSQS Roundtable co-organized by
DYXnet Group
Guangzhou, China –
March 6, 2015 –
Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with DYXnet Group.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Contact
Center, Loyalty, Experience, Performance Management”,
has attracted C-level executives and
directors from cross industries including government, banking,
airlines, property management, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and media
sectors from
Shenzhen
to explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
中文 |
Press Release: Customer
Loyalty Award Forum |
Hong Kong, China – March 2-4, 2015 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The
13th International Customer Loyalty Award Forum (the Forum)
for Asia Pacific business communities, member companies with
a three-day program consisted of the Business Case
Presentations from the International
Customer Relationship Excellence Awards (CRE
Awards) participants co-organized by Hong Kong
Baptist University (HKBU) and China Telecom Global Ltd.
The presentations are part of the CRE Awards assessment
process.
ENG/中文 |
Press Release: CRE
Leadership in Customer Experience, Environmental, Corporate
Social Responsibility |
Participants of
Shenzhen CRE & CSQS Roundtable co-organized by
Academy of
Contact Center & BPO
Shenzhen, China – January 9, 2015 –
Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with
Academy of Contact Center & BPO.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Customer Experience, Environmental, Corporate
Social Responsibility”,
has attracted C-level executives and
directors from cross industries including government, banking,
airlines, property management, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and media
sectors from
Shenzhen
to explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
中文 |
Press Release: CRE
Leadership in Customer Satisfaction, Feedback, Conflict
Management & Monitoring |
Participants of
Hong Kong CRE & CSQS Roundtable
Hong Kong – January 8, 2015 – Asia Pacific Customer Service
Consortium (APCSC) held the
Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable. The
CRE & CSQS Roundtable, with
the theme of “CRE Leadership in Customer
Satisfaction, Feedback, Conflict Management & Monitoring”,
has attracted C-level executives and directors from cross
industries including banking, insurance, logistics,
telecommunication, direct marketing, property management,
information technology, retail, e-commerce and media sectors
from Hong Kong to
explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
ENG |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Kuala Lumpur CRE & CSQS Roundtable co-organized by
Brandt
International Sdn Bhd
Kuala Lumpur, Malaysia – November 20, 2014 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship
Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable
together with
Brandt International Sdn Bhd.
The CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Customer Satisfaction, Loyalty, Experience,
Performance Management”,
has attracted C-level executives and
directors from cross industries including government, banking,
airlines, property management, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and media
sectors from Kuala Lumpur
to explore innovation and shape leadership in Customer Relationship
Excellence and Customer Service Quality in order to elevate Service
Standard in the industry.
ENG |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Singapore CRE & CSQS Roundtable co-organized by
DHL Express
(Singapore) Pte Ltd
Singapore – November 19, 2014 – Asia Pacific Customer
Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with DHL Express
(Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the
theme of "CRE Championship! Winning the Loyalty of
our global mobile O2O consumers today”, has attracted
C-level executives and directors from cross industries
including banking, mobile, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and
media sectors from Singapore to explore innovation and
shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service
Standard in the industry.
ENG |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Beijing CRE & CSQS Roundtable co-organized by
Open
Edutainment
Beijing, China – November 5, 2014 – Asia Pacific Customer
Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with Open
Edutainment. The CRE & CSQS Roundtable, with the
theme of "CRE Championship! Winning the Loyalty of our
global mobile O2O consumers today”, has attracted
C-level executives and directors from cross industries
including banking, mobile, direct marketing, entertainment,
information technology, retail, insurance, e-commerce and
media sectors from Beijing to explore innovation and
shape leadership in Customer Relationship Excellence and
Customer Service Quality in order to elevate Service
Standard in the industry.
中文 |
Press Release: CRE
Leadership in Customer Satisfaction, Loyalty, Experience,
Performance Management |
Participants of
Shanghai CRE CXO Forum co-organized by
Casco Signal
Ltd.
Shanghai – November 4, 2014 – Asia Pacific Customer
Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with Casco Signal
Ltd. The CRE CXO Forum, with the theme of “CRE
Leadership in Customer Satisfaction, Loyalty, Experience,
Performance Management”, has attracted C-level
executives and directors from cross industries including
government, banking, airlines, property management, direct
marketing, entertainment, information technology, retail,
insurance, e-commerce and media sectors from Shanghai
to explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
中文 |
Press Release: CRE
Leadership in Customer Satisfaction, Loyalty, Experience,
Performance Management |
Participants of
Hong Kong
CRE & CSQS Roundtable co-organized by
The Hong Kong
Jockey Club
Hong Kong
– October 21, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS)
Roundtable
together with The Hong Kong Jockey Club.
The
CRE & CSQS
Roundtable,
with the theme of “CRE
Leadership in Customer Satisfaction, Loyalty, Experience,
Performance Management”,
has attracted C-level executives and directors from cross
industries including government,
banking,
airlines, property management,
direct
marketing,
entertainment,
information technology,
retail, insurance,
e-commerce
and media sectors from
Hong
Kong
to explore innovation and shape leadership in Customer
Relationship Excellence and Customer Service Quality in
order to elevate Service Standard in the industry.
ENG |
Press Release: 香港及亚太顾客服务协会于第六届中国国际服务外包交易博览会宣布推广2014中国杰出顾客服务奖选举 |
第六届中国国际服务外包交易博览会与会人员合照
中国,杭州
– 2014年9月26
日—香港及亚太顾客服务协会(HKCSC
& APCSC)和呼叫中心与服务外包研究院于第六届中国国际服务外包交易博览会中宣布推广中国杰出顾客服务奖选举(China
CRE Awards)。
得奖者经全面平衡集分卡选出。这包括自我表现基准评审、提名企业的商业方案汇报、神秘探访、以优质顾客服务标准(CSQS)为评估准则的实地考察、公众投票,最后由多位杰出顾客关系专家共同议定得奖者。国际杰出顾客关系服务奖选举的设立目的,是提升各国际都会的顾客服务质量和优质顾客关系,并藉此肯定那些为客户提供了出色服务的政府部门、企业、团体及个人。
中文 |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Shanghai
CRE & CSQS Roundtable co-organized by
AIA Company
Limited Shanghai Branch
Shanghai, China – September 23, 2014 –
Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with AIA Company Limited Shanghai
Branch. The CRE
& CSQS Roundtable, with the theme of
“CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today”, has attracted C-level executives
and directors from cross industries including banking,
mobile, direct marketing, entertainment, information
technology, retail, insurance, e-commerce and media sectors
from Shanghai to explore innovation and shape
leadership in Customer Relationship Excellence and Customer
Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Shenzhen
CRE & CSQS Roundtable co-organized by
AEON
Information Service (Shenzhen) Co., Ltd.
Shenzhen, China – August 29, 2014 –
Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with AEON Information Service
(Shenzhen). The CRE
& CSQS Roundtable, with the theme of
“CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today”, has attracted C-level executives
and directors from cross industries including banking,
mobile, direct marketing, entertainment, information
technology, retail, insurance, e-commerce and media sectors
from Shenzhen to explore innovation and shape
leadership in Customer Relationship Excellence and Customer
Service Quality in order to elevate Service Standard in the
industry.
中文 |
Press Release: CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today |
Participants of
Hong Kong
CRE & CSQS Roundtable co-organized by
Prudential
Hong Kong Limited
Hong Kong – August 27, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS) Roundtable
together with Prudential Hong
Kong Limited. The CRE & CSQS Roundtable,
with the theme of “CRE
Championship! Winning the Loyalty of our global mobile O2O
consumers today”, has attracted C-level executives
and directors from cross industries including banking,
mobile, direct marketing, entertainment, information
technology, retail, insurance, e-commerce and media sectors
from Hong Kong to explore innovation and shape
leadership in Customer Relationship Excellence and Customer
Service Quality in order to elevate Service Standard in the
industry.
ENG |
Press Release:
Asia
Pacific Customer Service Consortium Announces Winners of the
2013 Customer
Relationship Excellence Awards |
2013 CRE Awards Winners Corporate & Individual Photo
Hong Kong, China – June 13th, 2014 – At the
2014 International CRE Awards Dinner Ceremony, Asia Pacific
Customer Service Consortium (APCSC) has announced the list
of Winners for the 2013 Customer Relationship
Excellence Awards (CRE Awards). They are selected through a
comprehensive balanced score card of self assessment
benchmarking, business case presentations, mystery calls, CSQS
site assessment by the judging panel based on the Customer
Service Quality Standard (CSQS), public webvoting and a
final round of judging by a panel of customer relationship
excellence experts. The goal of the CRE Awards is to
promote service quality and Customer Relationship Excellence in
international cities across regions and to recognize
governments, companies, business units, teams, and individuals
that have contributed to the success of both their customers and
the organizations that they serve.
ENG/中
文 |
Press Release: 4
Market Leaders Awarded with People Site Certification from APCSC |
Delegates from China
Telecom Global Limited, GIA, Quality
HealthCare Medical Services Ltd., and Mead Johnson received People Site
Certification from Mr. Jason Chu, Chairman
of APCSC
Hong Kong, China, 13 June 2014 – Four leading
companies have been awarded the People Site Certification (PSC)
from Asia Pacific Customer Service Consortium (APCSC), in
recognition of their people development and commitment in
providing world-class professional services covering Hong
Kong, Asia Pacific and Global markets.
Press Release:
ENG/中文 |
Press Release: Henderson
Land, Nexusguard Honored with CSQS Certification Distinction from
APCSC |
Mr.
Barry Au, Assistant Property Manager and Mr. Bennet Lee,
Assistant Property Manager from Henderson Land
Group, received CSQS Certification from Mr. Jason Chu,
Chairman of APCSC. Mr. Brian Wan,
Senior Manager, CS, Mr. Marcus Ho, Customer Service
Specialist and Ms. Grana Wong, Customer Service Specialist from Nexusguard Ltd. received CSQS
Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 12, 2014 -- The Asia Pacific Customer
Service Consortium (APCSC) presents the Customer Service
Quality Standard (CSQS) site certificate to Henderson
Land Group Property Management Department—Well Born Real Estate
Management and Hang Yick Properties Management, and Nexusguard
Limited in recognition of their achievements and high level
of compliance to CSQS in 2014. Customers of the property
management, internet security service, ICT sectors will
experience higher quality and professional customer service
standard.
Press Release:
ENG/中文 |
Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the
3rd
HK International CRE & Innovation Expo |
Mr. Malcolm Chiu,
CIO of QNet Ltd, received The
Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC. Mr. Frits Storm, Country Director from Tripolis
Solutions
received The
Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 12, 2014 – The Asia Pacific and Hong
Kong Customer Service Consortium (APCSC and HKCSC) presented
the Hong Kong International Customer Relationship
Excellence (CRE) & Innovation Expo Innovation Awards (The
Expo Innovation Awards) to innovative companies who have
performed well in the International Customer Relationship
Excellence & Innovation Expo submission with the Expo theme:
Digital, Social, Mobile, Apps & Ads; Cloud, CRM,
contact center, BPO, eCom & Security.
Press Release:
ENG/中文 |
Press Release: Service
Leadership Meeting Future Customer Demand for CRE Customer
Journey |
Participants of Kuala Lumpur CRE &
CSQS CXO Forum
co-organized by
AIA Bhd.
Malaysia, Kuala Lumpur
– April 7, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) CXO Forum together
with
AIA
Bhd.
The CRE & CSQS Roundtable, with the theme of
“Service Leadership Meeting Future Customer
Demand for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
Kuala Lumpur
to exchange best practices on
Service Leadership Meeting Future Customer Demand for CRE
Customer Journey.
Eng |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Shanghai
CRE & CSQS Roundtable co-organized by
The Wharf (holdings) Limited.
Shanghai, China
– April 3, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
The Wharf
(holdings) Limited.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
China
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
中文 |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Beijing
CRE & CSQS Roundtable co-organized by
Lenovo Services.
Beijing, China
– April 2, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Lenovo Services.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
China
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
中文 |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Guangzhou
CRE & CSQS Roundtable co-organized by
DHL
Guangzhou, China
– March
31, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
DHL.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
China
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
|
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Bangkok
CRE & CSQS Roundtable co-organized by
Advanced Contact Center Co.,
Ltd.
Bangkok, Thailand
– March
26, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Advanced
Contact Center Co., Ltd..
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
Thailand
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
ENG |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Shenzhen
CRE & CSQS Roundtable co-organized by
AIA China
Shenzhen, China
– March
20, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Prudential (Hong
Kong) Limited.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
China
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
中文 |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of Hong Kong
CRE & CSQS Roundtable co-organized by
Prudential (Hong Kong) Limited
Hong Kong
– March
18, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Prudential (Hong
Kong) Limited.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
Hong Kong
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
ENG |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of
Kuala Lumpur CRE & CSQS Roundtable co-organized by
Astro Malaysia Holdings Berhad
Kuala Lumpur
– March
7, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Astro Malaysia Holdings Berhad
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM,
Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
Sales & Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
Malaysia
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
ENG |
Press Release: Online
& Offline Integration on Customer Experience Management for CRE
Customer Journey |
Participants of
Singapore CRE & CSQS Roundtable co-organized by
DHL Express (Singapore) Pte Ltd.
Singapore
– March
5, 2014 – Asia
Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
DHL Express (Singapore) Pte Ltd.
The CRE & CSQS Roundtable, with the theme of
“Online & Offline Integration on Customer Experience
Management for CRE Customer Journey”, has attracted experts and senior executives of CRM, Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
, Sales &
Business Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce and
media sectors
from
Singapore
to exchange best practices on
Online & Offline
Integration on Customer Experience Management for CRE Customer
Journey.
ENG |
Press Release: Customer
Loyalty Award Forum |
Hong
Kong, China – February 24-25, 2014 -- The Asia Pacific Customer
Service Consortium (APCSC) organized The
12th
International Customer Loyalty Award Forum (the Forum)
for Asia
Pacific business communities, member companies with a two-day
program consisted of the Business Case Presentations from the
International Customer Relationship Excellence Awards
(CRE Awards) participants held at The University of Hong
Kong (HKU) and co-hosted by China Telecom Global Ltd.
The presentations are part of the CRE Awards assessment process.
ENG/中文 |
Press Release: Customer
Care Excellence Best Practices Study Mission |
Participants of Customer Care
Excellence Best Practices Study Tour
from Abu Dhabi Department of
Transport
Hong
Kong, 23-24 January 2014 – organized by the Asia Pacific Customer
Service Consortium (APCSC) in Hong Kong, the
Customer Care Excellence Best Practices
Study Tour (the Study Tour) delegates visited several
Customer Relationship Excellence Awards (CRE Awards) winners,
the leading companies in Hong Kong. The purpose of this study tour
is to examine, study and exchange information of support/service
related subjects between Asian excellent support centers and Abu
Dhabi Department of Transport (DoT).
ENG |
Press Release: Customer
Engagement, Social Media Monitoring & Listening, and Market
Analytics |
Participants of
Hong Kong CRE & CSQS Roundtable co-organized by
QNET Ltd.
Hong Kong
– December
19,
2013
– Asia Pacific Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
QNET Ltd..
The CRE & CSQS Roundtable, with the theme of
“Customer Engagement, Social
Media Monitoring & Listening, and Market Analytics”, has attracted experts and senior executives of CRM, Customer Service &
Customer
Experience
Management,
Engineer, Security, IT, Digital, PR,
Marketing, Market
Research,
, Sales &
Business
Development
fields from
different industries including entertainment, information
technology,
banking,
insurance,
telecom, security,
e-commerce
and
media sectors from
Hong Kong
to exchange best practices on
Customer Engagement,
Social Media Monitoring & Listening, and Market Analytics.
ENG |
Press Release: Customer
Relationship Excellence Contact Center Successes and Innovations |
Participants of Shenzhen CRE & CSQS Roundtable co-organized by
AEON
Information Service (Shenzhen) Co., Ltd.
Shenzhen–
December 16, 2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
AEON
Information Service (Shenzhen) Co., Ltd.
The CRE & CSQS Roundtable, with the theme of
“Customer
Relationship Excellence Contact Center Successes and Innovations”,
has attracted experts and senior executives of
Customer Service & Customer Experience Management,
Marketing, Operation Management, Sales & Business
Development fields from different industries
including IT, Commerce, Insurance, Retail,
Consulting, Properties and Catering sectors from
Shenzhen
to exchange best practices on
Customer
Relationship Excellence Contact Center Successes and Innovations.
中文
|
Press Release: Digital,
Social, Mobile Innovation Excellence and Service Leadership
|
Participants of Taipei CRE & CSQS Roundtable co-organized by
Chinese Society for Quality
Taipei –
December 2, 2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
Chinese Society for Quality.
The CRE & CSQS Roundtable, with the theme of
“Digital,
Social, Mobile Innovation Excellence and Service Leadership”,
has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields
from different industries including IT,
Commerce, Insurance, Retail, Consulting and Design sectors from
Taipei
to exchange best practices on
Digital,
Social, Mobile Innovation Excellence and Service Leadership.
中文
|
Press Release: Customer
Relationship Excellence Contact Center Successes and Innovations
|
Participants of Hong Kong CRE & CSQS Roundtable co-organized by
DYXnet Group
Hong Kong– November 7, 2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
DYXnet
Group
at the DHL Air Express
Centre, Singapore.
The CRE & CSQS Roundtable, with the theme of
“Customer
Relationship Excellence Contact Center Successes and
Innovations”,
has attracted experts and senior executives of CRM,
Customer Service & Customer Experience Management,
IT, Digital, PR, Marketing, Operation Management,
Human Resources, Sales & Business Development fields
from different industries including information
technology, telecommunications, logistic,
e-commerce, media and entertainment sectors from
Hong Kong
to exchange best practices on
Contact Center
Successes and Innovations.
Eng
|
|
Press Release: Digital,
Social, Mobile Innovation Excellence and Service Leadership |
Participants of
Singapore CRE & CSQS Roundtable co-organized by
DHL Express
(Singapore) Pte Ltd.
Singapore – September 30, 2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
DHL Express (Singapore) Pte Ltd
at the DHL Air Express
Centre, Singapore.
The CRE & CSQS Roundtable, with the theme of
“Digital, Social,
Mobile Innovation Excellence and Service Leadership”,
has attracted experts and senior executives of CRM,
Customer Service & Customer Experience Management,
IT, Digital, PR, Marketing, Operation Management,
Human Resources, Sales & Business Development fields
from different industries including information
technology, telecommunications, logistic,
e-commerce, media and entertainment sectors from
Singapore
to exchange best practices on
Digital, Social, Mobile Innovation
Excellence and Service Leadership.
Eng
|
Press Release: Creating
Tomorrow's Consumer Experience with CRE Innovation & Integration |
Participants of Guangzhou CRE & CSQS Roundtable co-organized by
AIA Company
Limited Guangdong Provincial Branch
Guangzhou
– September 26, 2013 – Asia Pacific
Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with AIA Company Limited
Guangdong Provincial Branch at the the Jie Tai
Plaza, Guangzhou. The CRE & CSQS Roundtable, with
the theme of "Creating
Tomorrow's Consumer Experience with CRE Innovation &
Integration”, has attracted experts and senior
executives of CRM, Customer Service, Marketing, and
Strategic Development fields from different
industries from Guangzhou to exchange best practices
on CRM strategies.
中文 |
Press Release: Digital,
Social, Mobile Innovation Excellence and Service Leadership |
Participants of Hong Kong CRE & CSQS Roundtable co-organized by
The Hong Kong Jockey
Club
Hong Kong – September 16,
2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
The Hong Kong Jockey Club
at the Happy Valley Racecourse, Happy Valley, Hong
Kong. The CRE & CSQS Roundtable, with the
theme of “Digital,
Social, Mobile Innovation Excellence and
Service Leadership”, has attracted
experts and senior executives of CRM,
Customer Service & Experience, IT, Digital,
PR, Marketing, Operation Management, Human
Resources, Sales & Business Development
fields from different industries including
information technology, telecommunications,
insurance, e-commerce, financial,
entertainment, direct marketing, retail and
public utility sectors from
Hong Kong
to exchange best practices on
Digital, Social, Mobile
Innovation Excellence and Service
Leadership.
ENG |
|
Press Release: Digital,
Social, Mobile Innovation Excellence and Service Leadership |
Participants of Shenzhen CRE & CSQS Roundtable co-organized by
Hui Cheng Commercial
Service Development Co., Ltd. and Tang Jiu Group
Shenzhen – August 23, 2013 –
Asia Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence
(CRE) & Customer Service Quality
Standard (CSQS)
Roundtable together with
Hui Cheng Commercial Service Development
Co., Ltd. and Tang Jiu Group. The CRE & CSQS
Roundtable,
with the theme of
“Digital, Social, Mobile Innovation
Excellence and Service Leadership”, has
attracted experts and senior executives of
CRM, Customer Service & Experience, IT,
Digital, PR, Marketing, Operation
Management, Human Resources, Sales &
Business Development fields from different
industries including retail, logistic,
information technology, direct marketing,
e-commerce, financial and banking,
and sectors from customer services,
marketing, sale, quality control and
strategy development to exchange best
practices on Digital, Social, Mobile
Innovation Excellence and Service
Leadership.
中文 |
Press Release: Digital,
Social, Mobile Innovation Excellence and Service Leadership |
|
Participants of
Kuala Lumpur CRE & CSQS Roundtable co-organized by
Astro Malaysia Holdings
Berhad
Kuala Lumpur – August 1, 2013
– Asia Pacific Customer Service Consortium
(APCSC)
held the Customer Relationship Excellence
(CRE) & Customer Service Quality
Standard (CSQS)
Roundtable together with
Astro Malaysia Holdings
Berhad
in Kuala Lumpur. The CRE &
CSQS Roundtable, with the theme of
“Digital, Social, Mobile Innovation
Excellence and Service Leadership”, has
attracted experts and senior executives of
CRM, Customer Service & Experience, IT,
Digital, PR, Marketing, Operation
Management, Human Resources, Sales &
Business Development fields from different
industries including information technology,
telecommunications, banking, e-commerce,
financial, entertainment and healthcare
sectors from Malaysia to exchange
best practices on Digital, Social, Mobile
Innovation Excellence and Service
Leadership.
ENG |
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of the
2012 Customer
Relationship Excellence Awards |
2012 CRE Awards Winners Corporate & Individual Photo
Hong
Kong, China – June 14th, 2013 – At the
2013 Asia Pacific CRE Awards Dinner
Ceremony, Asia Pacific
Customer Service Consortium (APCSC)
has announced the list of Winners
for the 2012
Customer Relationship Excellence Awards
(CRE Awards). They
are selected through a comprehensive balanced score card of self
assessment benchmarking, business case presentations, mystery
calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
ENG/中
文 |
|
Press Release: 5
Market Leaders Awarded with People Site Certification from APCSC |
Delegates from
International Herald Tribune, GIA, Quality
HealthCare Medical Services Ltd., Nexusguard,
and Mead Johnson received People Site
Certification from Mr. Jason Chu, Chairman
of APCSC
Hong Kong,
China, 13 June 2013 –
Five
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer Service
Consortium (APCSC), in
recognition
of their people development and commitment in providing
world-class professional services covering Hong Kong, Asia
Pacific and Global markets.
Press Release:ENG/中文 |
Press Release:
Henderson Land, Taiwan Life,
Nexusguard Honored with CSQS Certification Distinction from
APCSC |
Mr.
Suen Kwok Lam, MH,Managing Director from Henderson Land
Group, received CSQS Certification from Mr. Jason Chu,
Chairman of APCSC, Mr. Brian Wan,
Customer Service Manager from Nexusguard Ltd. received CSQS
Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 14, 2013 – The Asia Pacific
Customer Service Consortium (APCSC) presents the Customer
Service Quality Standard (CSQS) site certificate to Henderson
Land Group Property Management Department—Well Born Real Estate
Management and Hang Yick Properties Management, Taiwan Life
Insurance Co. Ltd. and Nexusguard Ltd. in recognition of their
achievements and highest level of compliance to CSQS in 2013.
Customers of the property management, insurance, internet
security service sectors will experience higher quality and
professional customer service standard.
Press Release:
ENG/中文 |
Press Release:
APCSC & HKCSC Present the Expo Innovation Awards at the 2nd
HK International CRE & Innovation Expo |
Mr. Ian Wong, Vice
President of Continuous Technologies Intl Ltd, received The
Expo Innovation Awards Certification from Mr. Jason Chu,Chairman of APCSC.
Mr. Sebastian
Kuntz, International Business Development & Board Member and
Mr. Frits Storm, Country Director from Tripolis Hong Kong
received CSQS Certification from Mr. Jason Chu, Chairman of
APCSC
Hong Kong, China – June 14, 2013 – The
Asia Pacific and Hong Kong Customer Service Consortium (APCSC
and HKCSC) presented the Hong Kong International Customer Relationship
Excellence (CRE) & Innovation Expo Innovation Awards
(The Expo Innovation Awards) to innovative companies who
have performed well in the International Customer Relationship
Excellence & Innovation Expo submission with the Expo theme:
Digital, Social, Mobile, Apps & Ad;
Cloud, CRM, contact center, eCom & BPO.
Press Release:
ENG/中文 |
Press Release:
Social CRM, Customer Service, Marketing & PR |
Participants of Shanghai CRE & CSQS Roundtable co-organized by
DHL-Sinotrans International Air Courier Ltd.
Shanghai
– April 24, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with DHL-Sinotrans
International Air Courier Ltd.
in Shanghai. The CRE & CSQS Roundtable,
with the theme of “Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Shanghai to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
|
Press Release:
Top 10 Social Media Crisis Made by Well Know Brands in Customer
Service, Marketing, HR and PR |
Participants of Shenzhen CRE & CSQS Roundtable co-organized by
Hui Cheng Commercial Service Development
Co., Ltd.
Shenzhen
– April 22, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Hui Cheng Commercial
Service Development Co., Ltd.
in Shenzhen. The CRE & CSQS Roundtable,
with the theme of “Top
10 Social Media Crisis Made by Well Know
Brands in Customer Service, Marketing, HR
and PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Shenzhen to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
|
Press Release: Creating
Tomorrow's Consumer Experience in An Omni-channel World |
Participants of Kunming CRE & CSQS Roundtable co-organized by
China Pacific Insurance (group) Co., Ltd.
Kunming – April 19, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with China Pacific Insurance (group) Co., Ltd.
in Kunming. The CRE & CSQS Roundtable,
with the theme of “Creating
Tomorrow's Consumer Experience in An
Omni-channel World”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Kunming to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
|
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Singapore CRE & CSQS Roundtable co-organized by
Land Transport Authority
Singapore – April 11, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Land Transport Authority
in Singapore. The CRE & CSQS Roundtable,
with the theme of “Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Singapore to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
ENG |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by
Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd
Kuala Lumpur, Malaysia – April 10, 2013 –
Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Dragonfire Corporate
Solutions Sdn Bhd & Emerging Journey Asia
Sdn Bhd
in Kuala Lumpur. The CRE & CSQS Roundtable,
with the theme of “Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial and public utility
sectors from Malaysia to exchange
best practices on Social CRM, Customer
Service, Marketing & PR.
ENG |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Bangkok CRE & CSQS Roundtable co-organized by
PT XL Axiata, Tbk
Jakarta,
Indonesia
–
March
15,
2013
– Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with PT XL Axiata, Tbk
in Jakarta.
The CRE & CSQS Roundtable, with the theme of
“Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service,
Marketing,
Operation Management,
Human
Resources, Sales &
Business
Development
fields
from different industries including
retail,
securities,
logistics,
information technology, government,
entertainment, telecommunications, direct
marketing, e-commerce, financial and
insurance sectors
from
Indonesia
to exchange best practices on
Social CRM,
Customer Service, Marketing & PR.
ENG |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Bangkok CRE & CSQS Roundtable co-organized by
DHL
Express (Singapore) Pte Ltd
Singapore
–
March
11,
2013
– Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with DHL Express (Singapore) Pte
Ltd
in Singapore.
The CRE & CSQS Roundtable, with the theme of
“Creating
Tomorrow's Consumer Experience in
an
Omni-channel World”,
has attracted experts and senior executives
of CRM, Customer Service,
Marketing,
Operation Management,
Human
Resources, Sales &
Business Development
fields from
different industries including
retail,
securities,
logistics,
information
technology, government, entertainment,
telecommunications, direct marketing,
e-commerce, financial and insurance sectors
from
Singapore to exchange best practices on
creating better consumer experience in an
Omni-channel world and staff motivation.
ENG |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Bangkok CRE & CSQS Roundtable co-organized by
Advanced Info Service Plc
Bangkok,
Thailand
–
March
7,
2013
– Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Advanced Info Service Plc (AIS)
in Bangkok.
The CRE & CSQS Roundtable, with the theme of
“Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service,
Marketing,
Operation Management,
Human
Resources, Sales &
Business
Development
fields
from different industries including
retail,
securities,
logistics,
information technology, government,
entertainment, telecommunications, direct
marketing, e-commerce, financial and
insurance sectors
from
Thailand to exchange best practices on
Social
CRM, Customer Service, Marketing & PR.
ENG |
Press Release: Taiwan
Life Insurance Honored with CSQS Level 1 Certification
Distinction from APCSC |
Ms.
Hsu Jui Jen, Vice
General Manager from
Taiwan
Life Insurance Co., Ltd,
received CSQS Certification from
Mr. Jason Chu, Chairman of APCSC |
Taipei
– February 20, 2013 – The Asia Pacific
Customer Service Consortium (APCSC) presents the Customer
Service Quality Standard (CSQS) site certificate to
Taiwan Life Insurance in recognition of their
achievements and first level of compliance to CSQS
Level I Outsourcing Service Center. Customers of the
finance sector
will experience higher quality and professional customer service
standard.
中
文 |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Taipei CRE & CSQS Roundtable co-organized by
Chinese Society Quality
Taipei –
February 20, 2013 – Asia Pacific Customer
Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with Chinese Quality
Society in Taipei. The CRE & CSQS
Roundtable, with the theme of “Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including retail, securities,
logistics, information technology,
government, entertainment,
telecommunications, direct marketing,
e-commerce, financial and insurance sectors
from Taiwan on the Social CRM, Customer
Service, Marketing & PR
Press Release:
中文 |
Press Release |
Press Release: Social CRM, Customer Service, Marketing & PR |
Participants of Shenzhen CRE & CSQS Roundtable co-organized by
AEON Information Service
Shenzhen,
China – January 24, 2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence
(CRE) & Customer Service Quality
Standard (CSQS) Roundtable together
with AEON Information Service in
Shenzhen. The CRE & CSQS Roundtable, with
the theme of “Social CRM, Customer
Service, Marketing & PR”, has attracted
experts and senior executives of CRM,
Customer Service, Marketing, Operation
Management, Human Resources, Sales &
Business Development fields from different
industries including retail, securities,
logistics, information technology,
government, entertainment,
telecommunications, direct marketing,
e-commerce, financial and insurance sectors
from Hong Kong and Mainland China on the
Social CRM, Customer Service, Marketing &
PR.
ENG/中 文 |
Press Release: Global
Support CRM, Customer Service, Marketing & PR |
Participants of Qingdao
CRE & CSQS Roundtable co-organized by Haier Group
Qingdao, China – January 15, 2013 – Asia Pacific
Customer Service Consortium (APCSC) held the Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with Haier Group in
Haier University in Qingdao. The CRE & CSQS Roundtable, with
the theme of "Global Support CRM,
Customer Service, Marketing & PR”, has attracted experts and
senior executives with great discussions.
ENG/中 文 |
Press Release:
Digital marketing, Social Media, Mobile Internet & Apps, CRM,
contact center, BPO & eCommerce |
Participants of Hong Kong
CRE & CSQS Roundtable co-organized by QNet
Ltd.
Hong Kong – December 14, 2012 – Asia Pacific Customer
Service Consortium (APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service Quality Standard (CSQS)
Roundtable together with QNet Ltd. in Hong Kong. The CRE &
CSQS Roundtable, with the theme of “CRE Strategies &
Customer Communications”, has attracted experts and senior
executives of CRM, Customer Service, Marketing, Operation
Management, Human Resources, Sales & Business Development
fields from different industries including retail,
securities, healthcare, information technology, government,
entertainment, telecommunications, direct marketing,
e-commerce, financial and property sectors from Hong Kong
and Singapore on the CRE Strategies, Social CRM, CEM and
customer communications.
ENG/中
文 |
|
Press Release:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today |
Participants of Shanghai
CRE & CSQS Roundtable co-organized by
the China
Pacific Life Insurance Co., Ltd.
Shanghai – October 25, 2012
– Asia Pacific
Customer Service Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
China
Pacific Life Insurance Co., Ltd.
in Shanghai. The CRE & CSQS Roundtable, with the theme of
“Discovering CRE Innovation & Integration, Meeting
Future Customer Demand Today”, has attracted experts and
senior executives of CRM,
Operation Management,
Human Resources and
Business Development
fields from different
industries including insurance,
banking, entertainment,
hotel,
integrated solution, social media and
public utility
sectors
from
mainland China on the
CRE Strategies, Social CRM and customer experience
management.
Check out the Highlight Video on
YouTube/Youku
ENG/中
文 |
Press Release:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today |
Participants of Hong Kong CRE & CSQS Roundtable
co-organized by
the Hongkong Electric Co., Ltd.
Hong Kong
– October 11, 2012
– Asia Pacific
Customer Service Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with The Hongkong
Electric Co., Ltd. in Hong Kong. The CRE & CSQS Roundtable,
with the theme of “Discovering CRE
Innovation & Integration, Meeting Future Customer Demand
Today”, has attracted experts and senior executives of CRM,
Operation Management,
Human Resources and
Business Development
fields from different
industries including insurance,
banking, entertainment,
hotel,
integrated solution, social media and
public utility
sectors
from
Hong Kong and
mainland China on the CRE Strategies, Social CRM and
customer experience management.
Check
out the Highlight Video on
YouTube/Youku
ENG/中
文 |
Press Release:
Global Certification program -
Certificate in Customer Service Management (CCSM) in Taipei,
Hong Kong, Shenzhen |
Participants of
Global Certification program - CCSM in Hong Kong and
co-organized by Chunghwa Telecom Co., Ltd. in Taipei
Taipei – July 24th - 27th, 2012 –Asia
Pacific Customer Service Consortium (APCSC)
hosted four-day training course –
Certificate in Customer Service Management
(CCSM) cooperated with Chunghwa Telecom Co.,
Ltd. in Taipei. The course was hosted in
Asia Pacific cities such as Hong Kong,
Shanghai, Guangzhou and Malaysia before. In
July this year, APCSC hosted the course in
Taipei and attracted more than 10 management
officials from different industries such as
Banking, Insurance, Telecom, Logistics, ICT
and Manufacture and different departments
like CRM, Technical Support, CS Center and
Business Operations to participate. The
participate companies including Chunghwa
Telecom Co., Ltd. (Taiwan), DHL Express
(Taiwan), DBS Bank (Taiwan), Taiwan Life
Insurance Co. Ltd. (Taiwan), China Pacific
Insurance Co. Ltd. (China) and so on. All of
the students appreciated the course very
much.
Hong Kong – September 18th – 21st, 2012
– Asia Pacific Customer Service Consortium
(APCSC) hosted the four-day training course
– Certificate in Customer Service
Management (CCSM) in Hong Kong also
attracted a lot of management officials
around the world to participate, such as DHL
Express (H.K.), HP (H.K.), SGS (H.K.),
Financial PR (H.K.), Metropolitan Life
Insurance Co. (H.K.), Global Payments Inc.
(H.K.), Continuous Technologies
International Ltd. (H.K.), China Telecom
Global Ltd. (H.K. & Shenzhen), Companhia de
Electricidade de Macau (Macau), Advanced
Info Service Plc. (Thailand)、Advanced
Contact Center Co., Ltd (Thailand)、PT
XL Axiata Tbk (Indonesia).
ENG/中
文 |
Press Release:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today |
Participants of Taipei CRE & CSQS Roundtable co-organized
by
Tenaga
Nasional Berhad
Malaysia – August 8th, 2012 – Asia
Pacific Customer Service Consortium (APCSC)
held a Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
Tenaga
Nasional Berhad in Malaysia.
The CRE & CSQS Roundtable, with the theme of
“Discovering CRE Innovation &
Integration, Meeting Future Customer Demand
Today”, has attracted experts and senior
executives of CRM, Market Communication,
Sales Management and Business Operation
fields from different industries including
banking, insurance, ICT, manufacturing,
retail and consulting sectors in Malaysia on
the CRE Strategies.
ENG/中
文 |
Press Release:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today |
Participants of Taipei CRE & CSQS Roundtable co-organized
by Chunghwa Telecom Co., Ltd.
|
Taipei–July 16th, 2012 – Asia Pacific
Customer Service Consortium (APCSC) held a
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with Chunghwa Telecom
Co., Ltd. in Taipei supported by Chinese
Society for Quality and Taiwan Call Center
Development Association. The CRE & CSQS
Roundtable, with the theme of “Discovering
CRE Innovation & Integration, Meeting Future
Customer Demand Today”, has attracted
experts and senior executives of CRM, Market
Communication, Sales Management and Business
Operation fields from different industries
including banking, insurance, ICT,
manufacturing, retail and consulting sectors
in Taiwan on the CRE Strategies.
ENG/中
文
|
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of the
2011 Customer Relationship Excellence Awards |
2011 CRE
Awards Winners
Corporate &
Individual Photo |
Hong Kong, China
– June 14th, 2012 – At the
2012 Asia Pacific
CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the
list of Winners for the 2011 Customer Relationship
Excellence Awards (CRE Awards).
They are selected
through a comprehensive balanced score card of self assessment
benchmarking, business case presentations, mystery calls, CSQS
site assessment by the judging panel based on the Customer
Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
ENG/中
文 |
|
|
Press Release: APCSC
& HKCSC Present the Expo Innovation Awards at the 1st HK
International CRE & Innovation Expo |
Mr.
Olivier Njamfa,
President and CEO of
Eptica Asia Pte
Ltd,
received The
Expo Innovation Awards Certification from
Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China – June 14, 2012 – The Asia Pacific and
Hong Kong Customer Service Consortium (APCSC and HKCSC) presents
the
Hong Kong International Customer Relationship Excellence (CRE) &
Innovation Expo Innovation Awards
(The Expo Innovation Awards) to innovative companies who
have performed well in the International Customer Relationship
Excellence & Innovation Expo submission with the Expo theme:
Digital marketing, Social Media, Mobile Internet and Apps;
CRM, contact center, BPO and eCommerce
ENG/中
文 |
|
|
Press Release: Henderson
Land Group Property Management Department, China Pacific Life
Insurance Co., Ltd Honored with CSQS Level 3 Certification
Distinction from APCSC |
Mr.
Gu Xiaofeng,Operation
Director from
China Pacific
Life Insurance Co., Ltd,
received CSQS Certification from
Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China – June 14, 2011 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the Customer
Service Quality Standard (CSQS) site certificate to
Henderson Land Group Property Management Department—Well Born
Real Estate Management and Hang Yick Properties Management,
and
China Pacific Life Insurance in recognition of their
achievements and highest level of compliance to CSQS Level
3
Strategic Business Unit
in
consecutive years. Customers of the property management sector
will experience higher quality and professional customer service
standard.
ENG/中
文 |
|
|
Press Release: Market
Leaders Awarded with People Site Certification from APCSC |
Delegates from International Herald Tribune
, received People
Site Certification from
Mr.
Jason Chu, Chairman of APCSC |
Hong Kong,
China, 13 June 2012 –
Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer Service
Consortium (APCSC), in recognition of their people development
and commitment in providing world-class professional services
covering Hong Kong, Asia Pacific and Global markets. The awarded
companies are:
·
Mead Johnson Nutrition (Hong Kong) Ltd.(Mead
Johnson)
·
Quality HealthCare Medical Services Ltd.(QHMS)
·
International Herald Tribune(IHT)
ENG/中
文 |
|
|
Press Release: APCSC
Presents DBS Bank (Taiwan) with the Best-in-Class Certification |
Ms.
Amy
Lee,
Vice President,
Customer Care,
from DBS Bank
Taiwan,
received Best-in-Class
Certification from
Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China – June 13, 2012 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Best-in-Class
Certification
during the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Leadership Summit
to
DBS Bank
(Taiwan) Ltd.
DBS Bank
(Taiwan) Ltd
has performed well in the
Best-in-Class CRM
Contact Center Benchmarking Program,
which is organized by APCSC annually, and receives the
Best-in-Class
Certification
in the area of
Integrated Financial Service Management.
ENG/中
文 |
|
|
Press Release:
Optimizing Customer Experience Management for World Class
Companies |
Participants of Shenzhen CRE & CSQS Roundtable
co-organized by CNCCS
|
Shenzhen–April 25, 2012 –
Asia Pacific Customer Service Consortium
(APCSC) held a Customer Relationship
Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
CNCCS. in Shenzhen. The CRE & CSQS
Roundtable, with the theme of “Optimizing
Customer Experience Management for World
Class Companies”, has attracted experts
and senior executives of CRM, Market
Communication, Media Planning and Business
Operation fields from different industries
including banking, insurance, ICT,
manufacturing, public service and direct
selling sectors in Shenzhen.
中文
|
Press Release:
Optimizing Customer Experience Management for World Class
Companies |
Participants of Shanghai CRE & CSQS Roundtable
co-organized by
China Pacific Insurance Co. Ltd.
|
Shanghai–April
13, 2012 – Asia Pacific
Customer Service Consortium (APCSC) held a
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with
China
Pacific
Insurance Co. Ltd. in Shanghai. The
CRE & CSQS Roundtable, with the theme of “Optimizing
Customer Experience Management for World
Class Companies”, has attracted experts
and senior executives of CRM, Market
Communication, Media Planning and Business
Operation fields from different industries
including banking, insurance, ICT,
manufacturing, public service and direct
selling sectors in Shanghai.
中文
|
Press Release:
Optimizing Customer Experience Management for World Class
Companies |
Participants of Kuala Lumpur CRE & CSQS Roundtable
co-organized by QNet Ltd.
|
Kuala Lumpur–March
21, 2012 – Asia Pacific
Customer Service Consortium (APCSC) held a
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with QNet Ltd. in Kuala
Lumpur. The CRE & CSQS Roundtable, with the
theme of “Optimizing Customer Experience
Management for World Class Companies”,
has attracted experts and senior executives
of CRM, Market Communication, Media Planning
and Business Operation fields from different
industries including banking, insurance,
ICT, manufacturing, public service and
direct selling sectors in Kuala Lumpur.
ENG/中文
|
Press Release:
Optimizing Customer Experience Management for World Class
Companies |
Participants of
Guangzhou &Beijing
CRE &
CSQS Roundtable co-organized by DHL-Sinotrans
|
Beijing & Guangzhou – March 1st &
February 28th, 2012 – Asia Pacific
Customer Service Consortium (APCSC) held a
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with DHL-Sinotrans
in Guangzhou and Beijing. The CRE & CSQS
Roundtable, with the theme of “Optimizing
Customer Experience Management for World
Class Companies”, has attracted experts
and senior executives of CRM, Market
Communication, Human Resources and Business
Operation fields from different industries
including logistics, insurance, ICT, direct
selling, medical and e-commerce sectors in
China on the CRE Strategies.
中 文
|
Press Release:
Customer Loyalty Award Forum 2012 |
Participants of Customer Loyalty Award Forum.
|
Hong
Kong–February 22-23, 2012 –
The Asia Pacific Customer Service
Consortium (APCSC) organized
The Customer Loyalty Award Forum (the Forum)
for Asia Pacific business communities,
member companies with a two-day program
consisted of the Business Case
Presentations from the Customer
Relationship Excellence Awards (CRE
Awards) participants. The
presentations are part of the CRE Awards
assessment process.
ENG/中
文
|
Press Release:
Strategic Customer
Relationship Excellence in the Changing Business World |
Participants of Taipei CRE & CSQS
Roundtable co-organized by Taipei Rapid Transit Corporation.
|
Taipei–February 13, 2012 –
Asia Pacific Customer Service Consortium
(APCSC) held a Customer Relationship
Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with
Taipei Rapid Transit Corporation in Taipei.
The CRE & CSQS Roundtable, with the theme of
“Strategic Customer Relationship
Excellence in the Changing Business World”,
has attracted experts and senior executives
of CRM, Market Communication, Media Planning
and Business Operation fields from different
industries including banking, insurance,
ICT, manufacturing, public service and
direct selling sectors in Taiwan.
ENG/中
文
|
Press Release:
Social Networking Business 1to1 & B2B Marketing |
Participants of Hong Kong CRE & CSQS
Roundtable co-organized by QNet Ltd.
|
Hong
Kong–December 16, 2011 – Asia Pacific
Customer Service Consortium (APCSC) held a
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS)
Roundtable together with QNet Ltd. in
Hong Kong. The CRE & CSQS Roundtable, with
the theme of “Social Networking
Business 1to1 & B2B Marketing”, has
attracted experts and senior executives of
CRM, Market Communication, Digital Marketing
and Business Development fields from
different industries including Property
Management, CRM Solutions, Consulting,
Manufacturing, Energy, Telecommunications
and Outsourcing Services sectors in Hong
Kong on the CRE Strategies and B2B
marketing.
ENG/中
文
|
Press Release:
Strategic Customer
Relationship Excellence in the Changing Business World-B2B
Marketing |
Participants of Shenzhen CRE & CSQS
Roundtable co-organized by AEON Information Service (Shenzhen)
Co., Ltd.
|
Shenzhen–November
21, 2011 – Asia
Pacific Customer Service Consortium (APCSC) held a Customer
Relationship Excellent (CRE) and Customer Service Quality
Standard (CSQS) Roundtable together with
AEON Information Service
(Shenzhen) Co., Ltd.
The CRE & CSQS Roundtable, with the theme of
“Strategic
Customer Relationship Excellence in the Changing Business World-
B2B Marketing”,
has attracted senior management and experts of Customer
Services, CRM, Marketing and PR fields from different
industries, including Customer Service, public service,
telecommunications and Logistics.
ENG/中
文
|
Press Release:
Strategic Customer Relationship Excellence in the Changing
Business World |
Participants of Shanghai CRE & CSQS
Roundtable co-organized by DHL-Sinotrans
|
Hong Kong–Oct 17, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with DHL-Sinotrans in
Shanghai. The CRE & CSQS Roundtable, with the theme of “Strategic
Customer Relationship Excellence in the Changing Business World”,
has attracted experts and senior executives of CRM, Market
Communication, Customer Service, Business Development, Digital
Marketing, Human Resources fields from different industries
including logistics, new media, consumer electronics, mobile
communications, home appliances, and insurance sectors in
Shanghai on the CRE Strategies and opportunities of social
media.
ENG/中
文
|
|
|
|
Press Release:
Strategic CRE: Social CRM and Customer Perception |
Participants of
Hong Kong Roundtable in co-organized by Hong Kong Electric Co.,
Ltd
|
Hong Kong–Oct 14, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with The Hongkong
Electric Co., Ltd. (HEC) in Hong Kong. The CRE & CSQS
Roundtable, with the theme of “ Strategic CRE: Social CRM and
Customer Perception”, has attracted experts and senior
executives of CRM, Market Communication, Customer Service,
Business Development, Quality assurance, Human Resources fields
from different industries including Property, Telecom, Logistics
and Finance sectors in Hong Kong on the CRE Strategies and
opportunities of social media.
ENG/中
文
|
|
|
|
Press Release:
Strategic Customer
Relationship Excellence in the Changing Business World |
Participants of
Hong Kong Roundtable in co-organized by Hopewell Holdings
Limited
|
Hong Kong–Sept 2, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Roundtable together with Hopewell Holdings
Limited in Hong Kong. The CRE & CSQS Roundtable, with the
theme of “Strategic Customer Relationship Excellence in the
Changing Business World”, has attracted experts and senior
executives of CRM, Marketing, Market Communication, Business
Development, Customer Service fields from different industries
including property, insurance, manufacturing and telecoms
sectors in Hong Kong on the impact and opportunities of Social
Media.
ENG/中
文
|
|
|
|
Press Release:
Strategic Customer
Relationship Excellence in the Changing Business World |
Participants of 1st CRE & CSQS Roundtable in Singapore with Site
Visit to HSR Property Group
|
Malaysia–Aug
17, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable co-organized with APF
Group in Singapore. The CRE & CSQS Roundtable, with the
theme of “Strategic Customer Relationship Excellence in the
Changing Business World”, has attracted experts and senior
executives of CRM, Marketing, Market Communication, Business
Development, Customer Service fields from different industries
including banking, ICT, investment, media, property, PR and
retail in Singapore on the CRE Strategies.
ENG/中
文
|
|
|
Press Release:
Strategic Customer
Relationship Excellence in the Changing Business World |
Participants of 1st joint CRE & CSQS Roundtable co-organized
with Malaysian Hospital Group
|
Malaysia–Aug
12, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held the
Customer Relationship Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable together with Gleneagles
Kuala Lumpur in Malaysia. The CRE & CSQS Roundtable, with
the theme of “Strategic Customer Relationship Excellence in
the Changing Business World”, has attracted doctors, experts
and senior executives of Research, Consulting, CRM, Marketing
Customer Service fields from different industries including
healthcare, automotive, human capital management, in Malaysia on
the strategic focus of CRE in sustainability and growth and
opportunities of Social Media.
ENG/中
文
|
|
|
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2010 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~ |
2010 Awards
Winners
Corporate &
Individual Photo
|
Hong Kong, China – June
9th, 2011 – At the
2011 Asia Pacific CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the list of Winners for
the 2010
Customer Relationship Excellence Awards
(CRE Awards).
They are selected through a comprehensive balanced
score card of self assessment benchmarking, business
case presentations, mystery calls, CSQS site
assessment by the judging panel based on the
Customer Service Quality Standard (CSQS),
public webvoting
and a final round of judging by a panel of customer
relationship excellence experts.
ENG/中
文 |
Press Release:
Henderson Land Group Property Management Department
received CSQS Site
Certification from APCSC |
Mr. Daniel Yun, Henderson Land Group Property Management
Department,
received
CSQS
Site Certification
from Mr. Jason Chu, Chairman of APCSC |
Hong
Kong, China – June 9, 2011 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Henderson Land Group Property
Management Department—Well Born Real Estate Management
and Hang Yick Properties Management in recognition
of their achievements and highest level of compliance to
CSQS Level 3 Strategic Business Unit in
consecutive years. Customers of the property management
sector will experience higher quality and professional
customer service standard.
ENG/中
文 |
Press Release: Mead
Johnson Nutrition (Hong Kong) Ltd. received People Site
Certification from APCSC |
Ms. Florence Wong, General Manager from Mead Johnson
Nutrition (Hong Kong) Ltd., received PSC from Mr. Jason
Chu, Chairman of APCSC |
Hong Kong, China, 8 June 2011
– Three leading companies have been awarded the
People Site Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in providing
world-class professional services covering Hong Kong,
Asia Pacific and Global markets.
ENG/中
文 |
Press Release:Strategic
Assessment and Integration of Customer Communication
Channels |
Participants of
Taipei Roundtable co-organized by Chunghwa Telecom Co., Ltd
|
Taiwan–March 28, 2011 –
Asia Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable together
with Chunghwa Telecom Co., Ltd. The CSQS Roundtable,
with the theme of
“Strategic
Assessment and Integration of Customer Communication
Channels”, has attracted senior management and experts
of Customer Services, CRM, Marketing and PR fields from
different industries, including Customer Service, public
service, telecommunications and Logistics.
|
Press Release:Strategic
Assessment and Integration of Customer Communication
Channels |
Participants of
Shanghai and Beijing Roundtable co-organized by China Mobile
|
Beijing & Shanghai, China–March 22 &
24, 2011 – Asia
Pacific Customer Service Consortium (APCSC) held a Customer
Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans
International Air Courier Ltd. The
CSQS Roundtable, with the theme of "Strategic
Assessment and Integration of Customer Communication
Channels", has
attracted senior management and experts of Customer
Services, CRM,
Marketing and PR fields from
different industries.
|
Press Release:Strategic
Assessment and Integration of Customer Communication
Channels |
Participants of Jinan
Roundtable co-organized by China Mobile |
Jinan,
China–March 24, 2011 –
Asia Pacific Customer Service Consortium
(APCSC) held a Customer Service Quality Standard (CSQS)
Roundtable together with
China Mobile.
The CSQS Roundtable, with the theme of
"Strategic
Assessment and Integration of Customer Communication
Channels”,
has attracted senior management and experts of
Customer Services,
CRM, Marketing and PR fields from different industries.
中文
|
Press Release:Social
Media Best Practices for Customer Relationship
Excellence |
Participants of
Taiwan Roundtable co-organized by
Chunghwa Telecom
Co., Ltd. |
Taiwan–December
2, 2010 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
together with Chunghwa
Telecom Co., Ltd. The
CSQS Roundtable, with the theme of “Social
Media Best Practices for Customer Relationship
Excellence”, has attracted senior management and
experts of Customer Services, CRM,
Marketing and PR fields from
different industries, including logistics, power
supply, public service, telecommunications and
security services.
中文
|
Press Release:Social Media
Network in Customer Relationship Excellence
Hong Kong CSQS Roundtable
held by APCSC |
Participants of Hong
Kong Roundtable co-organized by
The Hongkong Electric Co., Ltd. |
Hong Kong- November 12, 2010 -
Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
together with
The Hongkong Electric Co., Ltd..
The CSQS Roundtable, with the theme of
Social Media Best
Practices for Customer Relationship Excellence
has attracted senior management and experts of
Customer Services, CRM, Marketing and PR fields from
different industries, including information
technology, property services management, banking,
telecommunications, personnel and security services.
ENG/中文
|
Press Release:Social Media
Network in Customer Relationship Excellence
Shanghai CSQS Roundtable
held by APCSC |
Participants of Shanghai
Roundtable co-organized by Vanke property service Co. Ltd.: Mr. Pan
Yimin (Four from right),
Customer Relations Manager,
Vanke property Service Co.
Ltd. |
Shanghai, China
–October 19, 2010 –
Asia Pacific Customer Service Consortium (APCSC)
held a Customer Service Quality Standard (CSQS)
Roundtable together with Shanghai Vanke Property
Services Ltd. The CSQS Roundtable, with the
theme of “Social
Media Best Practices for Customer Relationship
Excellence”, has attracted senior management and
experts of Customer Services,
CRM, Marketing and PR fields from different industries, including information technology, property
services management, banking, logistics and
property.
ENG/中文
|
Press Release:Social Media
Network in Customer Relationship Excellence
Guang Zhou CSQS Roundtable
held by APCSC |
Participants of Guang Zhou
Roundtable co-organized by Vanke property service Co. Ltd.: Yang Danyang
(Four from right), Deputy General Manager, Vanke property Service Co.
Ltd.
|
Guangzhou, China –October
18, 2010 –
Asia Pacific Customer Service Consortium
(APCSC) held a Customer Service Quality Standard (CSQS)
Roundtable together with
Guangzhou
Vanke Property Services
Ltd. The CSQS Roundtable, with
the theme of
“Social
Media Best Practices for Customer Relationship Excellence”,
has attracted senior management and experts in customer
services from different business fields, such as information
technology, property services management, insurance,
logistics and property.
ENG/中文
|
Press Release:Social Media
Network in Customer Relationship Excellence
Singapore CSQS Roundtable
held by APCSC |
Singapore
roundtable: participants of
Singapore roundtable co-organized by
The Retail Academy of Singapore.
|
Singapore- October 2,
2010 -Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
together with The Retail Academy of Singapore. The
CSQS Roundtable, with the theme of
"Social
Media Best Practices for Customer Relationship
Excellence",
has
attracted senior management and experts of Customer
Services, CRM, Marketing and PR fields from
different industries, including retail, catering,
banking, hospitality and public service.
ENG/中文 |
Press Release:
聚傑出顧客關係服務長驅之道,眾名企十年磨一劍
《卓越商業典範》案例集即将出版 |
|
中國,香港–
2010年8月24日- 憑藉對傑出顧客關係服務,卓越典範和優質顧客服務標準十年的潛心研究,在慎選眾多名企顧客服務成功的關鍵之後,亞太顧客服務協會將出版《卓越商業典範》案例集,該書以數家可圈可點的優秀案例為背景,闡釋顧客服務方面的長驅之道。
中 文 |
Press Release:Social Media
Network in Customer Relationship Excellence
1st joint CSQS Roundtable with Malaysian University
College |
Malaysia
roundtable: participants of Malaysia roundtable
co-organized by Taylor’s University colleague.
Mr. Loy
Teik Inn (Two from left), Vice President of
Institutional Marketing,
Taylor's University
College shared valuable insights of
social media network
|
Selangon,
Malaysia –August 18, 2010 –
Asia Pacific Customer Service Consortium (APCSC)
held a Customer Service Quality Standard (CSQS)
Roundtable together with Taylor’s University College
in Malaysia. The CSQS Roundtable, with the theme of
“Social Media
Network in Customer Relationship Excellence”,
has attracted experts and senior managerial level of
CRM, Marketing Customer Service fields from
different industries including public, financial,
retail and academic sectors in Malaysia on the
impact and opportunities of Social Media.
ENG/中
文 |
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2009 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~ |
2009 Awards Winners Individual Photo
|
Hong Kong, China – June
2nd, 2010 – At the
2010 Asia Pacific CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the list of Winners for
the 2009
Customer Relationship Excellence Awards
(CRE Awards).
They are selected through a comprehensive balanced
score card of self assessment benchmarking, business
case presentations, mystery calls, CSQS site
assessment by the judging panel based on the
Customer Service Quality Standard (CSQS),
public webvoting
and a final round of judging by a panel of customer
relationship excellence experts.
ENG/中
文 |
Press Release:
Hang Yick Properties
Management Ltd.
received CSQS Site
Certification from APCSC
|
Mr. Daniel Yun, Senior Property Manager form
Hang Yick
Properties Management Ltd.,
received
CSQS Site Certification
from Mr. Jason Chu, Chairman of APCSC
|
Hong
Kong, China – June 2, 2010 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to
Henderson Land Group Property Management
Department—Well Born Real Estate Management and Hang
Yick Properties Management in recognition of
their achievements and high level of compliance to
CSQS Level III
Strategic Business Unit.
Customers of the property management sector will
experience higher quality and professional customer
service in Hong Kong.
ENG/中
文 |
Press Release: Quality
HealthCare Medical Services Ltd.
received People Site Certification from
APCSC |
Ms. Esther Tsang, Head of Customer Service from
Quality HealthCare Medical Services Ltd. and Ms.
Venus Wong, CRM Manager from Mead Johnson Nutrition
(Hong Kong) Ltd., received PSC from Mr. Jason Chu,
Chairman of APCSC |
Hong Kong, China, 1
June 2010 – Two leading companies have been
awarded the People Site Certification (PSC)
from Asia Pacific Customer Service Consortium
(APCSC), in recognition of their people development
and commitment in providing world-class professional
services covering Hong Kong, Asia Pacific and Global
markets.
ENG/中
文 |
Press Release: Hong Kong
Disneyland Shared Experience in Local Customer Service
APCSC held CSQS Roundtable in Henderson Land Group |
The Speaker:
Mr. Tom Mehrmann, Chief Executive, Ocean Park
Hong Kong
Mr. Andy Hue Tse Leong,
Assistant Director, Organisational Excellence,
Corporate Planning Department, Ministry of Manpower
Singapore |
Hong Kong –February 05 2010 – Asia Pacific
Customer Service Consortium (APCSC) held a Customer
Service Quality Standard (CSQS) Roundtable in Ocean
Park. The Roundtable, with the theme of “Corporate
Social Responsibility”, have attracted
experts and senior managerial level of the Customer
Service field from different industries including
Entertainment, Property Management, electronic
components and public service industry to join and
have warm discussion.
ENG/中
文 |
Press Release: Hong Kong
Disneyland Shared Experience in Local Customer Service
APCSC held CSQS Roundtable in Henderson Land Group |
The
Speaker: Mr. Noble F. Coker, the Vice President of
Park Operations of Hong Kong Disneyland |
Hong Kong, China –
January 15 2010 – Asia Pacific Customer Service
Consortium (APCSC) held a Customer Service Quality
Standard (CSQS) Roundtable in Henderson Land Group.
The Roundtable, with the theme of “Set
an excellent customer service quality standard from
Project Management to Customer Engagement”,
has attracted experts and senior managerial level of
the Customer Service field from different industries
including Finance, Property Management, Information
Technology and Insurance to join and had a warm
discussion.
Mr. Noble F. Coker, the Vice President of Park
Operations of Hong Kong Disneyland, shared the theme
park’s experience in Customer Engagement as a
multinational national corporate.
ENG/中
文 |
Press Release: APCSC held
CSQS Roundtable in City University of Hong Kong: From
Project Management to Customer Engagement |
The
Speaker: Jason Chu, Chairman, APCSC, CRE Awards
Panel of Judge
Mr. Derek
Pang, Centre General Manager- Island Resort, Sino
Property Services |
Hong Kong – November 11 2009 – Asia Pacific
Customer Service Consortium (APCSC) held a Customer
Service Quality Standard (CSQS) Roundtable in City
University of Hong Kong. The Roundtable, with the
theme of “From Project Management to Customer
Engagement”, have attracted experts and senior
managerial level of the Customer Service field from
different industries including Property Management,
electronic components and Telecommunication public
service industry to join and have warm discussion.
ENG/中
文 |
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2008 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~ |
|
Hong Kong, China – June
26th, 2009 – At the
2009 Asia Pacific CRE
Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced
the list of Winners for the 2008
Customer Relationship Excellence Awards
(CRE Awards).
They are selected through
a comprehensive balanced score card of self
assessment benchmarking, business case
presentations, mystery calls, CSQS site assessment
by the judging panel based on the Customer Service
Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of
customer relationship excellence experts.
ENG/中
文 |
Press Release:
Henderson Land Group
Property Management Department
received CSQS Site Certification from APCSC
|
Mr. Daniel Yun, Senior Property Manager form
Hang
Yick Properties Management Ltd.,
received
CSQS
Site Certification
from Mr. Jason Chu, Chairman of APCSC |
Hong
Kong, China – June 26, 2009 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Henderson Land Group Property
Management Department—Well Born Real Estate
Management and Hang Yick Properties Management
in recognition of their achievements and high level
of compliance to
CSQS
Level III Strategic Business Unit.
Customers of the property management sector will
experience higher quality and professional customer
service in Hong Kong.
ENG/中文 |
Press Release:
Quality HealthCare Medical Services Ltd. received
People Site Certification from APCSC |
Ms. Esther Tsang, Head of Customer Service from
Quality HealthCare Medical Services Ltd., received PSC from
Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
ENG/中文 |
Press Release:
Mead Johnson Nutrition (Hong Kong) Ltd. received
People Site Certification from APCSC |
Ms. Florence Wong, General Manager from Mead Johnson
Nutrition (Hong Kong) Ltd.,
received PSC from Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
ENG/中文 |
Press Release:
Alterego Network Limited received People
Site Certification from APCSC |
Ms. Patricia Yu, HR & Admin Manager from Alterego
Network Limited,
received PSC from Mr. Jason Chu, Chairman of APCSC |
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
ENG/中文 |
|
Press Release:
APCSC held CSQS Roundtable in Guangzhou |
|
Hong Kong, China – March 27 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Shanghai. The Roundtable, with the theme of
“How to revive consumer's market confidence by
delivering excellent customer services”, have
attracted experts and senior managerial level of the
Customer Service field from different industries
including Finance, Property Management,
Telecommunication and Insurance to join and have
warm discussion.
ENG/中文 |
|
Press Release:
APCSC held CSQS Roundtable in Shanghai |
|
Hong Kong, China – March 26 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Shanghai. The Roundtable, with the theme of
“How to revive consumer's market confidence by
delivering excellent customer services”, have
attracted experts and senior managerial level of the
Customer Service field from different industries
including Finance, Property Management,
Telecommunication and Insurance to join and have
warm discussion.
ENG/中文 |
|
Press Release:
APCSC held CSQS Roundtable in Ningbo |
|
Hong Kong, China – March 24 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Ningbo. The Roundtable, with the theme of “How
to revive consumer's market confidence by delivering
excellent customer services”, have attracted
experts and senior managerial level of the Customer
Service field from different industries including
Finance, Property Management, Telecommunication and
Insurance to join and have warm discussion.
ENG/中文 |
|
Press Release: Business
Case Presentations from the Customer Relationship
Excellence Awards (CRE Awards) participants |
|
Hong Kong, China – February 18, 2009 -- The Asia
Pacific Customer Service Consortium (APCSC)
organized The Customer Loyalty Award Forum (the
Forum) for Asia Pacific business communities, member
companies with a two-day program consisted of the
Business Case Presentations from the Customer
Relationship Excellence Awards (CRE Awards)
participants. The presentations are part of
the CRE Awards assessment process.
ENG/中文 |
|
即時發放:卓越典範
評選活動正式啟動 |
|
香港,中國.
2009年1月1日,新年伊始,不少公司也正在總結去年內外部運作的基礎上部署與規劃新一年的發展與規劃。亞太顧客服務協會,為了更好的配合與推動各市場領導企業進一步提高顧客服務質素,開拓更多商業機會。現正全面開展卓越典範--客戶關係管理及顧客服務中心基準方案及報告評選活動,邀請亞太地區內來自不同行業的服務業公司來參與2009年亞太顧客服務聯絡中心
(CSCC)
薪酬人力資源政策及人員流失率調查活動。
中文 |
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2007 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~ |
|
Hong Kong, China – June 27th, 2008 --
The Asia Pacific Customer Service Consortium (APCSC) has
announced the list of Winners for the 2007 Customer
Relationship Excellence Awards (CRE Awards). They are
selected through a comprehensive balanced score card of
self assessment benchmarking, business case
presentations, mystery calls, site visits assessment by
the judging panel following the Customer Service Quality
Standard (CSQS) criteria, public webvoting and a final
round of judging by a panel of customer relationship
excellence experts.
ENG/中文 |
Press Release: APCSC
Presents CRM Benchmarking Outstanding Performance
Companies with the Region’s “Best-in-Class” Recognition |
|
Hong Kong, China – June 27, 2008 – The
Asia Pacific Customer Service Consortium (APCSC)
presents the Best-in-Class (BIC) recognition to the
companies who have performed well in the Regional BIC
CRM Benchmarking (The Benchmarking) program, which is
organized by APCSC annually.
ENG/中文 |
Press Release: THREE
SERVICE LEADERS AWARDED WITH PEOPLE SITE CERTIFICATION
FROM APCSC |
Dr. Lincoln Chee, CEO of QHMS and Ms. Esther Tsang, Head of
Customer Service, received PSC from Mr. Jason Chu, Chairman
of APCSC |
Hong Kong, China, 26 June 2008 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer Service
Consortium (APCSC), in recognition of their people
development and commitment in providing world-class
professional services covering Hong Kong, Asia Pacific and
Global markets.
ENG |
Press Release: DAO
HENG INSURANCE RECEIVES PEOPLE SITE CERTIFICATION AWARD FROM
APCSC |
Ms. Shirley W.S. Wong, Manager of Personal Insurance
Marketing, representing DHI, received the People Site
Certificate |
Hong Kong, China, 26 June 2008 –
Dao Heng Insurance Co., Ltd. has been awarded the People
Site Certification from APCSC (Asia Pacific Customer Service
Consortium), in recognition of Dao Heng Insurance’s ongoing
commitment in providing innovative and world-class service
and elevating customer service quality in Hong Kong.
ENG/中文 |
|
Press Release: Business Case
Presentations from the Customer Relationship Excellence Awards
(CRE Awards) participants |
Group photo of the
CRE Awards participants |
Hong Kong, China – February 21, 2008 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The
Customer Loyalty Award Forum (the Forum) for Asia
Pacific business communities, member companies with a
two-day program consisted of the Business Case
Presentations from the Customer Relationship Excellence
Awards (CRE Awards) participants.
The presentations are part of the CRE Awards assessment
process. Mr. Jason Chu, Chairman of APCSC took the
opportunity to encourage all the CRE Awards participants
to set world class customer service standards in their
respective industries and borrow ideas from cross
industry leaders and presenters.
ENG |
Press Release: Help Desk Institute
- Japan Study Tour To Hong Kong |
|
Hong Kong, 19 November 2007 – Spearheaded by the Help
Desk Institute – Japan (HDI-Japan) and organized by the
Asia Pacific Customer Service Consortium (APCSC) in Hong
Kong, the HDI-Japan Study Tour (the Study Tour)
delegates visited several Customer Relationship
Excellence Awards (CRE Awards) winners, leading
companies in Hong Kong. The purpose of this study tour
is examination, study and exchanging information of
support/service related subjects between Asian excellent
support centers and HDI delegation from Japan.
ENG |
|
|
Press Release: Asia Pacific
Customer Service Consortium Announces Winners of the 2006
Customer Relationship Excellence Award ~ The Most Important Asia
Pacific Award of its Kind ~ |
|
Hong Kong, China – July 6th, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) has announced the
list of Winners for the 2006 Customer Relationship
Excellence Awards (CRE Awards). Winners are selected
through a comprehensive balanced score card of self
assessment benchmarking, business case presentations,
mystery calls, site visits assessment by the judging
panel following the Customer Service Quality Standard
(CSQS) criteria, public webvoting and a final round of
judging by a panel of customer relationship excellence
experts.
ENG |
|
|
Press Release: Henderson Land Group Property
Management Department Receives CSQS Site Certification from
APCSC |
|
Hong Kong, China – July 6, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Henderson Land Group Property Management
Department—Well Born Real Estate Management and Hang
Yick Properties Management in recognition of their
achievements and high level of compliance to CSQS Level
III Strategic Business Unit.
ENG |
|
|
Press Release: Dialog Telekom Limited Receives the
Highest Level of Customer Service Quality Standard Site
Certificate from APCSC |
|
Hong Kong, China – 6 July 2007 – The Asia Pacific
Customer Service Consortium (APCSC) officially presented
Customer Service Quality Standard (CSQS) site
accreditation to DIALOG TELEKOM LIMITED (DTL), in
recognition of their achievements and high level of
compliance to CSQS Level III Strategic Business Unit for
their Contact Centre and Customer Service Department.
ENG |
|
|
Press Release: APCSC Presents CRM Benchmarking
Outstanding Performance Companies with the Region’s
“Best-in-Class” Recognition |
|
Hong Kong, China – July 5, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Best-in-Class (BIC) recognition to the companies who
have performed well in the Regional BIC CRM Benchmarking
(The Benchmarking) program, which is organized by APCSC
annually.
ENG |
|
|
Press Release: Customer Relationship Excellence (CRE)
Awards Launching The Public Web Voting |
|
Hong Kong, China – 20 April, 2007 – APCSC announced the
start of the launch of the Public Web Voting as the
final stage of Customer Relationship Excellence (CRE)
Awards. In order to have a comprehensive assessment of
participants’ performance, public customers were invited
to give a vote for their favorite CRE company and
provide their reasons and comments from 20 April, 2007
till 31 May 2007 via special dedicated webpages.
ENG |
|
|
Press Release:
Best Practice Sharing by APCSC in Singapore |
|
Singapore – March 30, 2007 –
During the CSQS Roundtable, Mr.
Jason Chu, Chairman of APCSC
shared the best practices from
the Customer Service Quality
Standard (“CSQS” or “The
Standard”) in developing a
Balanced Scorecard for Customer
Relationship Excellence to
managers, senior business
executives and market leaders
from retail, banking, telecom,
hospitality and government
public service sectors in
Singapore.
ENG |
|
|
Press Release: APCSC Introduces the Customer Service
Quality Standard (CSQS)
in Colombo, Sri Lanka |
|
Colombo, Sri Lanka – February 27, 2007 – APCSC
officially introduced the Customer Service Quality
Standard to the press, market leaders, managers and
senior business executives at the first CSQS Roundtable
held in South Asia.
ENG |
|
|
| | |