Hong Kong – 14 January, 2020 – The Asia Pacific Customer Service Consortium (APCSC) partnering with the Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI), jointly developed by the APCSC and the HKUST, as a brand new game changer to facilitate the development of Hong Kong and the Greater Bay Area as a leading international brand ecosystem. The HKCRE Index is the first of its kind platform utilizing the state-of-the art big data technologies, data fusion techniques and Human-in-the-loop (HITL) integration to help shape the future Hong Kong corporate brand landscape with international benchmarking standards and leading indicators for industries, to enhance enterprises’ business performance, competitiveness and profitability.

Press Release: English / Chinese

Nantong – 19 November, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with 南通經濟技術開發區管委會. The CRE & CSQS CXO Forum with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.

Press Release: Chinese

Singapore – November 11, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with GEX Ventures. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.

Press Release: English

Beijing – 24 September, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance In China. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.

Press Release: Chinese

Shenzhen – 28 August, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Business Service (Shenzhen) Ltd. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.

Press Release: Chinese

Guangzhou – 27 August, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Co., Ltd. Guangzhou Branch. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.

Press Release: Chinese

Hong Kong, June 21, 2019 – The 8th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Awards focused on the theme of Big Data, Mobile 5G, Digital, Social and CRM, contact center, BPO, eCom & A.I. IoT. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the big data, AI, digital, mobile, and IoT sharing economy..

Press Release: English / Chinese

Hong Kong, China – June 21, 2019 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2019. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

Press Release: English / Chinese

Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific, and global markets.

Press Release: English / Chinese

Hong Kong, China – June 21, 2019 – At the 2019 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2019 International Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the International Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

Press Release: English / Chinese

Phnom Penh, Cambodia – April 29, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” has attracted C-level executives and directors from cross industries including insurance, information technology, e-commerce, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Cambodia to explore innovation and shape leadership in Customer Relationship Excellence and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.

Press Release: English

Singapore – April 25, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Singapore Pte Ltd. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” has attracted C-level executives and directors from cross industries including insurance, information technology, e-commerce, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.

Press Release: English

Guangzhou – April 19, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with CHINA TELECOM. The CRE & CSQS Roundtable, with the theme of “Development of Core Brand Value for International Market Leaders, Design Thinking and Game Changers”, has attracted C-level executives and directors from cross industries including Consumer Electronics, information technology, outsourcing Service, telecommunications, insurance, banking, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Beijing – April 15, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Open Education. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Taipei – March 12, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Far EasTone Telecommunication Co., Ltd. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Hong Kong, China – March 7-8, 2019 — The Asia Pacific Customer Service Consortium (APCSC) organized The 17th International Customer Loyalty Award Forum (the Forum) for international business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants, co-organized by The Hong Kong University of Science and Technology (HKUST) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

Press Release: English / Chinese

Hong Kong – March 7, 2019 – With the support of HKSAR Government’s Hong Kong Innovation and Technology Fund (ITF), Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) has today announced the launch of the HK Customer Relationship Excellence (CRE) Research Index Consortium (The Consortium) Program. The Consortium Program is led by Professor Fugee Tsung, Dept. of Industrial Engineering & Decision Analytics, Professor Lei Chen, Dept. of Computer Science & Engineering, and Acting Director of HKUST Big Data Institute, and Mr. Jason Chu, Chairman of APCSC.

Press Release: English / Chinese

Guangzhou – January 15, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Infinitus (China) Company Ltd.. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Shenzhen – January  11, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Shenzhen Top Brand Corporate Federation, Shenzhen Brand Building Promotion Association. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Singapore – December 6, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with IBM Singapore Pte Ltd. The CRE & CSQS Roundtable with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” has attracted C-level executives and directors from cross industries including information technology, e-commerce, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Shanghai – November 15, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with AIA China. The Asia Pacific Customer Loyalty Award Forum with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Beijing – November 13, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Teleperformance China. The Asia Pacific Customer Loyalty Award Forum with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Press Release:  Internet+ Experience & Sharing Economy to Engage Brand Loyalty

Guangzhou – November 6, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Channel Beyond Customer Care Co., Ltd.. The Asia Pacific Customer Loyalty Award Forum with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: Chinese

Press Release:  Internet+ Experience & Sharing Economy to Engage Brand Loyalty

Artificial Intelligent and HRM Services, Training and People Development

Hong Kong – October 31, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with The Open University of Hong Kong (OUHK). The Asia Pacific Customer Loyalty Award Forum with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” and “Artificial Intelligent and HRM Services, Training and People Development” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

Press Release: English

Shenzhen - September 27, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Sharing Appliance. The CRE & CSQS Roundtable, with the theme of “Create Customer Brand Loyalty through Internet + Sharing and Experience Economy”, has attracted C-level executives and directors from cross industries including consumer electronics, information technology, outsourcing service, telecommunications, insurance, banking, public service,  property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Taipei - September 19, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including telecommunications, outsourcing Service, insurance, banking, information technology, public service,  property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Taipei  to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Hong Kong – August 14, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Guangzhou - August 2, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including telecommunications, outsourcing Service, insurance, banking, information technology, public service,  property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Shenzhen – July 31, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Shenzhen Gas. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including  public service, telecommunications, outsourcing Service, insurance, banking, information technology,  property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

                                                                                                                                                                                 Press Release: Chinese

2017 CRE Awards Winners Corporate & Individual Photo

Hong Kong, China – June 15th , 2018 – At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.
 

Press Release: English / Chinese

Ms. Viola Lam, Founder & CEO of Find Solution Ai (middle) and Ms. Ada Ng, Marketing Manager of Continuous Technologies (right) received The Expo Innovation Awards Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, June 14, 2018 – The 7^th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Awards focused on the theme of Big Data, Mobile, Digital, Social & Cloud, CRM, contact center, BPO, eCom & Artificial Intelligence. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the big data, AI, digital, mobile, and Internet Plus economy.
 

Press Release: English / Chinese

Senior Executives from Henderson Land Group and Hang  Lung Properties received CSQS

Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 15, 2018 -- The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.
 

Press Release: English / Chinese

Delegates from Celki VitalAire, Mead Johnson  and Quality HealthCare Medical Services Ltd., received People Site

Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 14 June 2018 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets. 

Press Release: English / Chinese

Beijing – May 18, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance China. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, has attracted C-level executives and directors from cross industries including  outsourcing Service, insurance, banking, information technology, telecommunications, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Delegates from Celki VitalAire, Mead Johnson  and Quality HealthCare Medical Services Ltd., received People Site

Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 15 June 2017 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets. 

Press Release:English/Chinese

Shenzhen, china – May 24, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Shenzhen Branch. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including  telecommunications, e-commerce, insurance, information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Hong Kong – May 17, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including e-commerce, direct marketing, insurance, banking, telecommunications, logistics, retail,  information technology, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: English

Cambodia, Phnom Penh – May 12, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, banking, telecommunications, logistics, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: English

Qingdao, China – May 5, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Overseas Electric Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “ Explore New CS Model in the Era of Omnimedia Interaction”, has attracted C-level executives and directors from cross industries including e-commerce , logistics, retail,banking, telecommunications, insurance,direct marketing, information technology, entertainment, financial, healthcare, and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Taiwan, Taipei – April 20, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: 中文

Malaysia, Kuala Lumpur – March 30, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Singapore – March 28, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd and CX Group. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including logistics, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Shanghai – March 16, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA China Contact Center. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Beijing – March 14, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Hong Kong, China – March 2-3, 2017 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 15th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Open University of Hong Kong (OUHK) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

Press Release:English/Chinese

Guangzhou – February 27, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of “International Leadership in Employee Engagement Enhancement, Decrease in Staff Turnover Rate and Customer Experience Technological Innovation”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Hong Kong – February 15, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Taiwan, Taipei – December 15, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Singapore – December 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Mercuri Urval and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Malaysia, Kuala Lumpur – December 6, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Asia Hired. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Guangzhou – November 24, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Shenzhen – November 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Rainbow Department Store Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Hong Kong – November 17, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Beijing – November 3, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with RKYLIN Group. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Shanghai – November 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited China Service Management. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Guangzhou – October 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 21CN. The CRE & CSQS Roundtable, with the theme of “Internet+ AR & VR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: Chinese

Hong Kong – October 14, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AXA Hong Kong. The CRE & CSQS CXO Forum, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Chinese

Hong Kong – August 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including academy, banking, retail, direct marketing, information technology, insurance, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Press Release: Chinese

Press Release: Chinese

Press Release: English

Press Release: English

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2015 International Customer Relationship Excellence Awards

2015 CRE Awards Winners Corporate & Individual Photo

Hong Kong, China – June 3rd, 2016 – At the 2016 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2015 Customer Relationship Excellence Awards (CRE Awards).  They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.   The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

ENG/中 文

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 5th HK International CRE & Innovation Expo

Mr. Olivier Njamfa, President & CEO of Eptica Asia Pte (left 1), and Mr. Ian Wong, Senior Partner of Continuous Technologies (right 2) received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, June 2, 2016 – The 5^th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

Press Release: ENG/中文

Press Release: Henderson Land, Hang Lung Properties, and Nexusguard Honored with CSQS Certification Distinction from APCSC

Senior Executives from Henderson Land Group, Hang  Lung Properties, and Nexusguard, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 3, 2016 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Hang Lung Properties Limited, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2016. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from Quality HealthCare Medical Services Ltd., and Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 2 June 2016 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

Press Release: ENG/中文

Shenzhen, China – April 15, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Taipei, Taiwan – April 11, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Attract, Retain & Engage Customers with Innovative Customer Experience Strategies”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Manila, Philippines – April 5, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Manila to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Hong Kong – March 18, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle”, has attracted C-level executives and directors from cross industries including airlines, airport services, hotel, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

China, Shanghai – March 4, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Health, Safety and Environment Association. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shnaghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

China, Beijing – March 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Hong Kong, China – February 25-26, 2016 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 14th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Hong Kong University of Science and Technology (HKUST) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

English / Chinese

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

HKU SPACE Institute of China Business

Hong Kong – January 30, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable together with HKU SPACE, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Hui Cheng Commercial Development Co., Ltd.

China, Shenzhen – January 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Taipei CRE & CSQS Roundtable co-organized by

Chinese Society for Quality and Taiwan Contact Center Development Association

Taiwan, Taipei – December 14, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: Change and Transformation of Omni Channel Customer Center in the Internet+ Age

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

The Hong Kong Jockey Club

Hong Kong – November 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of Omni Channel Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Change and Transformation of All media Customer Center in the Internet+ Age

Participants of Beijing CRE & CSQS Roundtable co-organized by

Lenovo Services

Beijing – November 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of All media Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

Chinese

Press Release: CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong Airlines Best Practice Sharing Session organized by

Hong Kong Airlines

Hong Kong – November 13, 2015 –Hong Kong Airlines Limited held the Best Practice Sharing Session and invited Mr. Jason Chu, Chairman, APCSC, International CRE Awards Panel of Judge to the honorable speaker with the topic of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including airlines, entertainment, healthcare, transportation, information technology, logistics, and internet security sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: CRE Share Experience Economy for Win-Win-Win Cooperation

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

Ocean Park Hong Kong

Hong Kong – October 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Ocean Park Corporation. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: CRE Share Experience Economy

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

深圳棠仁堂生物科技有限公司

Shenzhen – September 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 深圳棠仁堂生物科技有限公司. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd.

Singapore – September 18, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including retail, direct marketing, information technology, entertainment, financial, logistics, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Astro Malaysia Holdings Limited

Malaysia, Kuala Lumpur – September 17, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Malaysia to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Beijing CRE & CSQS Roundtable co-organized by

China Post Life Insurance Company Ltd.

Beijing – August 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Insurance. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Shanghai CRE & CSQS Roundtable co-organized by

Jiangsu Chengzhong Garden Co., Ltd

Shanghai – August 26, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Jiangsu Chengzhong Garden Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

China Telecom Global

Hong Kong – July 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Global Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Explore the transformational frontier of CRE Experience Economy

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Shenzhen, China – July 27, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Zhong Bo Cheng Group. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen, China to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Asia Pacific Customer Service Consortium Announces Winners of the

2014 Customer Relationship Excellence Awards

2014 CRE Awards Winners Corporate & Individual Photo

Hong Kong, China – June 12th, 2015 – At the 2015 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2014 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

ENG/中 文

Press Release: APCSC & HKCSC Present the Expo Innovation Awards at the 4th HK International CRE & Innovation Expo

Ms. Jaiporn Srisakul, Managing Director of Advanced Contact Center Co., Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – The 4^th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

Press Release: ENG/中文

Press Release: Henderson Land, Hang Lung Properties, Nexusguard and Jiangsu Chengzhong Garden Honored with CSQS Certification Distinction from APCSC

Senior Executives from Henderson Land Group, Hang  Lung Properties, Nexusguard, and Chengzhong Garden, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 12, 2015 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and Nexusguard Limited in recognition of their achievements and high level of compliance to CSQS in 2014. Customers of the property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

Press Release: Market Leaders Awarded with People Site Certification from APCSC

Delegates from Quality HealthCare Medical Services Ltd., and Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 11 June 2015 – Leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Press Release: ENG/中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Taipei CRE & CSQS Roundtable co-organized by

Taipei – May 15, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chain Sea Information Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Malaysia, Kuala Lumpur – May 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Beijing CRE & CSQS Roundtable co-organized by

Beijing, China – April 24, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Life Insurance Company Ltd.. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management

Participants of Qingdao CRE & CSQS Roundtable co-organized by

Qingdao, China – April 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Electrical Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management

Participants of Shanghai CRE & CSQS Roundtable co-organized by

Shanghai, China – April 21, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Shenzhen, China – April 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Hong Kong – March 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

English

Press Release: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Participants of Shanghai CRE & CSQS Roundtable co-organized by

Hang Lung Properties

Shanghai, China – March 19, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Contact Center, Loyalty, Experience, Performance Management

Participants of Beijing CRE & CSQS Roundtable co-organized by

Lenovo Services

Beijing, China – March 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Contact Center, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Bangkok CRE & CSQS Roundtable co-organized by

Advanced Contact Center Co., Ltd.

Bangkok, Thailand – March 13, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Bangkok to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: Social Media & O2O Contact Center Integration for Customer Experience Management

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express

Singapore – March 10, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Leadership in Contact Center, Loyalty, Experience, Performance Management

Participants of Guangzhou CRE & CSQS Roundtable co-organized by

DYXnet Group

Guangzhou, China – March 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Contact Center, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: Customer Loyalty Award Forum

Hong Kong, China – March 2-4, 2015 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 13th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a three-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by Hong Kong Baptist University (HKBU) and China Telecom Global Ltd.  The presentations are part of the CRE Awards assessment process.

ENG/中文

Press Release: CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

Academy of Contact Center & BPO

Shenzhen, China – January 9, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Academy of Contact Center & BPO. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring

Participants of Hong Kong CRE & CSQS Roundtable

Hong Kong – January 8, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring”, has attracted C-level executives and directors from cross industries including banking, insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Kuala Lumpur CRE & CSQS Roundtable co-organized by

Brandt International Sdn Bhd

Kuala Lumpur, Malaysia – November 20, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Brandt International Sdn Bhd. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Singapore CRE & CSQS Roundtable co-organized by

DHL Express (Singapore) Pte Ltd

Singapore – November 19, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of "CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Beijing CRE & CSQS Roundtable co-organized by

Open Edutainment

Beijing, China – November 5, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Open Edutainment. The CRE & CSQS Roundtable, with the theme of "CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Participants of Shanghai CRE CXO Forum co-organized by

Casco Signal Ltd.

Shanghai – November 4, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Casco Signal Ltd. The CRE CXO Forum, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

The Hong Kong Jockey Club

Hong Kong – October 21, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

ENG

Press Release: 香港及亚太顾客服务协会于第六届中国国际服务外包交易博览会宣布推广2014中国杰出顾客服务奖选举

第六届中国国际服务外包交易博览会与会人员合照

中国，杭州 – 2014年9月26 日—香港及亚太顾客服务协会（HKCSC & APCSC）和呼叫中心与服务外包研究院于第六届中国国际服务外包交易博览会中宣布推广中国杰出顾客服务奖选举（China CRE Awards）。

得奖者经全面平衡集分卡选出。这包括自我表现基准评审、提名企业的商业方案汇报、神秘探访、以优质顾客服务标准(CSQS)为评估准则的实地考察、公众投票，最后由多位杰出顾客关系专家共同议定得奖者。国际杰出顾客关系服务奖选举的设立目的，是提升各国际都会的顾客服务质量和优质顾客关系，并藉此肯定那些为客户提供了出色服务的政府部门、企业、团体及个人。

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Shanghai CRE & CSQS Roundtable co-organized by

AIA Company Limited Shanghai Branch

Shanghai, China – September 23, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Shenzhen CRE & CSQS Roundtable co-organized by

AEON Information Service (Shenzhen) Co., Ltd.

Shenzhen, China – August 29, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen). The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

中文

Press Release: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today

Participants of Hong Kong CRE & CSQS Roundtable co-organized by

Prudential Hong Kong Limited

Hong Kong – August 27, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential Hong Kong Limited. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.