Customer Relationship Excellence Awards

 

International Customer Relationship Excellence Awards and

China Customer Relationship Excellence Awards

are Now Open to Nomination and Application! (NEW!)

REGISTRATION / NOMINATION

For more information, please refer to

International CRE Awards website

China CRE Awards website

 

International CRE Awards Dinner Ceremony Highlight

 

CRE Awards Winners Corporate & Individual Photo

Hong Kong, China – At the International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the Customer Relationship Excellence Awards (CRE Awards)They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

Check out the Highlight Video on YouTube / YOUKU    Click here for Press Release: English/中 文

 

The Most Important Asia Pacific Award of its Kind 2020 Winner's list
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

The CRE Awards Welcome Pack will be downloaded from the following link:

CRE Awards Welcome Pack

 

REGISTRATION / NOMINATION

 

The CRE Awards Supplement:

 

Ø  APCSC 20th Anniversary Congratulations from CRE Awards Judging Panel, HK Government, University, CSQS Committee Member and Corporate published in HKET and Standard Supplement: HKET, The Standard

Ø  HKET (2019 International CRE Awards Supplement (6 Pages), (2018 International CRE Awards Supplement (10 Pages)

Ø  The Standard (2019 International CRE Awards Supplement (4 Pages)APCSC 20th Anniversary Congratulations), SingTao (2017 International CRE Awards Supplement (10 Pages))

All Newspaper and Supplements

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Key to Achieve Customer Relationship Excellence - DHL Express (Hong Kong) Limited

In this knowledge email, we would like to share how DHL Express (Hong Kong) Limited, the winner of 2017 Customer Relationship Excellence Awards in the category of "Contact Centre of the Year", "Global Support Services of the Year", "Best Customer Experience Management of the Year" and "Customer Satisfaction Quality System of the Year", achieves Customer Relationship Excellence (CRE) Awards for 8 Consecutive Years.

DHL Express strives to be the “Provider of choice” in logistic industry. To achieve the goal, all staff work AS ONE and ensure quality is everyone’s responsibility. We are proud to share one of our key successes – Employee Motivation.

Read More

DHL Express (Hong Kong) Limited received the trophies and certificates of 2017 International CRE Awards.

ENG / 中文

Customer Service Quality Standard (CSQS)

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

Henderson Land Group
Honored with CSQS Certification Distinction from APCSC

 

Senior Executives from Henderson Land Group and Hang  Lung Properties received CSQS Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

People Site Certification

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

 

 

Press Release:

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

Quality HealthCare Medical Services Ltd receive the People Site Certification award

Market Leaders Awarded with People Site Certification from APCSC

Delegates from Mead Johnson and Quality HealthCare Medical Services Ltd., received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

 

Press Release: ENG/中文

HK International CRE Innovation Expo Awards

APCSC & HKCSC Present the Expo Innovation Awards at the 7th HK International CRE & Innovation Expo

Ms. Viola Lam, Founder & CEO of Find Solution Ai (middle) and Ms. Ada Ng, Marketing Manager of Continuous Technologies (right) received The Expo Innovation Awards Certificate and Trophy

 from Mr. Jason Chu, Chairman of APCSC

Hong Kong – The 7th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Awards focused on the theme of Big Data, Mobile, Digital, Social & Cloud, CRM, contact center, BPO, eCom & Artificial Intelligence. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the big data, AI, digital, mobile, and Internet Plus economy.

Press Release: ENG/中文

Global Certification Program

CCSM Class Photo on Oct 25-28  2011

Our Global Certification has been adopted by leading corporations throughout the regions. Our certification enables organizations to build World-Class Customer Service Standards. The certifications are recognized in the region and are endorsed by local universities as well as international bodies.

 

Selected courses provided by Hong Kong Customer Service Consortium are registered as reimbursable programs under the Continuing Education Fund (CEF):

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

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On Site Training in Malaysia

CCSA and CCCM On Site Training in Malaysia

APCSC has conducted a CCSA and CCCM On Site Training in Malaysia in February. Some well-know universities in Malaysia, e.g. INTI University College, APIIT/UCTI,Malaysian Maritime Academy Sdn Bhd, HELP University College, International College of Music, TAFE College, HELP University College, HELP International College of technology, KBU International College, International Medical University, KDU College have attended the on site training.

BIC CRM Benchmarking

APCSC Presents DBS Bank (Taiwan) with the Best-in-Class Certification

Ms. Amy Lee, Vice President, Customer Care, from DBS Bank Taiwan, received Best-in-Class  Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd. DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program, which is organized by APCSC annually, and receives the Best-in-Class Certification in the area of Integrated Financial Service Management. Press Release: ENG/中文

Customer Care Excellence Best Practices Study Mission

Hong Kong – organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the Customer Care Excellence Best Practices Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, the leading companies in Hong Kong. The purpose of this study tour is to examine, study and exchange information of support/service related subjects between Asian excellent support centers and Abu Dhabi Department of Transport (DoT). Press Release: ENG

Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey

Asia Pacific Customer Service Consortium (APCSC) organizes this Compensation & Retention Strategy Benchmarking Program to provide human resources intelligence for contact centers in the region. The objective is to reduce staff turnover rate and to elevate the customer service quality and productivity in the region. Market data and analysis on the benchmark data are prerequisites for a competitive compensation policy that can effectively reduce staff turnover.

 

Reference Date: 1 Jan & 1 July Fee: HKD25,000 or

Reference Date: 1 Jan Fee: HKD15,000 The Information can be downloaded from here

Membership

APCSC has members serving different client segments, and delivering services in different formats and settings. Because of this diversity, participants will be stimulated and inspired to revolutionize their services. Companies can learn from one another.
The objective is to find solutions that member companies can adapt for use in their own business contexts, so that together we may:
• Learn faster from the best practices of other companies across industry, and
• Pool resources to innovate where no one has yet found an acceptable solution.

 

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Education Partners

International Customer Relationship Excellence Awards 2020
Public Web Voting

8th June - 8th July 2020

Vote NOW!

 

We sincerely invite you to participate in the public webvoting for the 18th Int’l CRE Awards, staring on June 8 for one month to vote for the CRE Awards participating firms. Please take part in this international brand event together, and select the most outstanding customer relationship and quality service firms to cast your important vote for this year's finalists.

Global Certification Program
Our Global Certification has been adopted by leading corporations throughout the regions. Our certification enables organizations to build World-Class Customer Service Standards. The certifications are recognized in the region and are endorsed by local universities as well as international bodies.
Selected courses provided by Hong Kong Customer Service Consortium:
Certified Customer Service Analyst and Auditor
(CCSA)

Certified Contact Center Manager (CCCM)
Certificate in Customer Service Management
(CCSM) (Course Code: 21C04911-5)
Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

Messages from Market Leaders

Messages from Government Organizations & other Associations
Mr. Edward Yau Tang-wah, GBS, JP
Secretary
Commerce and Economic Development
HKSAR Government
    MORE

Hong Kong CRE Index Research Consortium

Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and Hong Kong University of Science and Technology (HKUST) together will launch the first Hong Kong Customer Relationship Excellence Index (HKCREI) by conducting a customer satisfaction survey on the quality of customer services provided in 2019.

 

We greatly appreciate it if you can complete the online questionnaire by the HKUST Department of Industrial Engineering & Decision Analytics (IEDA) on or before 30 June 2020.  Information provided will only be used anonymously for aggregated analysis purpose.

 

PayTV                        Broadband              E-commerce

Mobile Telecom          Attractions              Insurance


Should you have any queries, please feel free to call the HKCREI Research Team, APCSC at 21741428 within office hours from 9am to 5pm. 

 

The HKCREI Research Consortium will publish the inaugural HKCREI for the insurance, telecom, eCommerce and attraction industries on August 21 during the annual International CRE & CSQS Leadership Summit at the HKCREI Press Conference inviting news media, senior business leaders, and government officials to share the research finding.

 

HKCRE Index Launch Press Release

Customer Testimonials

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

 

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Guangzhou CRE & CSQS Roundtable
 

Guangzhou – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Infinitus (China) Company Ltd.. The Asia Pacific Customer Loyalty Award Forum with the theme of Development of Core Brand Value for International Market Leaders and Design Thinking have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

 

Press Release: Chinese

Shanghai CRE & CSQS Roundtable
 

Shenzhen – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with  Shenzhen Top Brand Corporate Federation, Shenzhen Brand Building Promotion Association. The Asia Pacific Customer Loyalty Award Forum with the theme of Development of Core Brand Value for International Market Leaders and Design Thinking have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

 

Press Release: Chinese

Shanghai CRE & CSQS Roundtable
 

Shanghai – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with AIA China. The Asia Pacific Customer Loyalty Award Forum with the theme of Artificial Intelligent and Human Customer Service, Sales and Marketing have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

 

Press Release: Chinese

Beijing CRE & CSQS Roundtable
 

Beijing – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Teleperformance China. The Asia Pacific Customer Loyalty Award Forum with the theme of Artificial Intelligent and Human Customer Service, Sales and Marketing have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

 

Press Release: Chinese

Guangzhou – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Channel Beyond Customer Care Co., Ltd.. The Asia Pacific Customer Loyalty Award Forum with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

 

Press Release: Chinese

Taipei CRE & CSQS Roundtable
 

Taipei – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications. The CRE & CSQS Roundtable, with the theme of Develop Future New Retail Experience & Competitive Edge in the Omnichannel Age, has attracted C-level executives and directors from cross industries including telecommunications, insurance, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

 

Press Release: Chinese

Hong Kong CRE & CSQS Roundtable
 

Hong Kong – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of Artificial Intelligent and Human Customer Service, Sales and Marketing, has attracted C-level executives and directors from cross industries including insurance, telecommunications, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

Press Release: English

Guangzhou CRE & CSQS Roundtable
 

Guangzhou - Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable, with the theme of Artificial Intelligent and Human Customer Service, Sales and Marketing, has attracted C-level executives and directors from cross industries including telecommunications, outsourcing Service, insurance, banking, information technology, public service,  property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 

Press Release: Chinese

Reinventing Loyalty and Retention Workshop

Photos of participants of Reinventing Loyalty and Retention Workshop

APCSC has conducted a Reinventing Loyalty and Retention Workshop in Kula Lumper in April. Leading companies from different industries in Malaysia, e.g. POS Malaysia, Plus Expressways Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad, Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative workshop.

 

FREE 3-month Individual Membership

Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box.

https://www.apcsc.com/apcsc-join-apcsc-membership-v2/#benefits

 

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