About APCSC

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

Today APCSC is the customer service body in Asia Pacific Region and founding member for the International Council of Customer Service Organizations (www.iccso.org).  ICSSO is comprised of international member organisations which promote service excellence through international customer service standards, certification, awards and professional development programs. ICCSO is the body responsible for the International Service Excellence Awards and accrediting organisations to assess and certify organisations to the International Customer Service Standard.

The Founding Members of the International Council of Customer Service Organisations are:

  • Asia Pacific Customer Service Consortium

  • Customer Service Institute of Australia

  • Hong Kong Customer Service Consortium

  • Customer Service Institute of America

  • Hellenic Institute of Customer Service

In this section, you will learn more about the APCSC Program.