REGISTRATION

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Dates are subject to change without notification to unregistered delegates. Please always check this page for the latest schedule, or kindly call (852) 2174 1428 - Thank You
Certified CRM Director (CRMD) (inclusive of the CRE Summit and Award Dinner)

(HK$18,000 / RMB$18,000/US$2,400)
Date City Language Course Code
20-21, 24-25 June 2019 Hong Kong English CRMD4011HK
Certified Customer Relationship Management Manager (CRMM)

(HK$10,000 / RMB$10,000/US$1,300)
Date City Language Course Code
17-18 June 2019 Hong Kong English CRMM4013HK
Certified Customer Service Analyst & Auditor (CCSA)

(HK$8,800/

RMB$8,800 / US$1,200)
Date City Language Course Code
19-20 February 2019 Taipei Mandarin CCSA4024TP
13-14 March 2019 Hong Kong English CCSA4025HK
20-21 March 2019 Shenzhen Mandarin CCSA4023SZ
Certified Contact Center Analyst & Auditor (CCCA)

(HK$8,800/

RMB$8,800 / US$1,200)
Date City Language Course Code
19-20 February 2019 Taipei Mandarin CCCA4023TP
13-14 March 2019 Hong Kong English CCCA4024HK
20-21 March 2019 Shenzhen Mandarin CCCA4022SZ
Certified Contact Center Manager (CCCM)

(HK$8,800 /

RMB$8,800 / US$1,200)
Date City Language Course Code
21-22 February 2019 Taipei Mandarin CCCM4063TP
15-16 March 2019 Hong Kong English CCCM4064HK
22-23 March 2019 Shenzhen Mandarin CCCM4062SZ
Certified Customer Service Center Manager (CSCM)

(HK$8,800 /

RMB$8,800 / US$1,200)
Date City Language Course Code
21-22 February 2019 Taipei Mandarin CSCM4063TP
15-16 March 2019 Hong Kong English CSCM4064HK
22-23 March 2019 Shenzhen Mandarin CSCM4062SZ
Certified Contact Center Supervisor (CCCS)

(HK$7,200 / RMB$7,200 / US$925)
Date City Language Course Code

11-12 April 2019

 Hong Kong Cantonese CCCS4037HK
Certified Telemarketing Supervisor (CTMS)

(HK$7,200 / RMB$7,200 / US$925)
Date City Language Course Code

11-12 April 2019

 Hong Kong Cantonese CTMS4004HK
Customer Satisfaction Survey & Management Workshop (CSSM)

(HK$20,000 / RMB$20,000 / US$2,570 per company
with max. 2 delegates)
Date City Language Course Code
To be confirmed Hong Kong English CSSM4023HK
Certified Customer Service Professional (CCSP)

(HK$5,800 / RMB$5,800 / US$745)
Date City Language Course Code

25-26 April 2019

 Hong Kong Cantonese CCSP4049HK
Certified Contact Center Professional (CCCP)

(HK$5,800 / RMB5,800 / US$745)
Date City Language Course Code

25-26 April 2019

 Hong Kong Cantonese CCCP4049HK
Effective Communication & Objection Handling (ECOH)

(HK$3,000 / RMB$3,000 / US$385)
Date City Language Course Code

25 April 2019

 Hong Kong Cantonese ECOH4049HK
Complaint Handling & Stress Management (CHSM)

(HK$3,000 / RMB$3,000 / US$385)
Date City Language Course Code
26 April 2019 Hong Kong Cantonese CHSM4049HK

Certificate in Customer Service Management (CCSM)

(HK$13,000/ RMB$13,000 / US$1,750)
Date City Language Course Code
19-22 February 2019 Taipei Mandarin CCSM4040TP
13-16 March 2019 Hong Kong English CCSM4041HK
20-23 March 2019 Shenzhen Mandarin CCSM4039SZ

Certificate in Service Excellence Leadership (CSEL)

(HK$11,000/

RMB$11,000 / US$1,410)
Date City Language Course Code

11-12 April 2019 + elective module

 Hong Kong English & Cantonese CSEL4004HK

Certificate in Professional Customer Service (CPCS)

(HK$11,000/ RMB$11,000 / US$1,410)
Date City Language Course Code

25-26 April 2019 + elective module

 Hong Kong English & Cantonese CPCS4004HK
Course Registration
Company Address
Contact Person Email
Tel Fax
Member Type Title
  Delegate  1 Delegate 2 Delegate 3
Name
Position
Year(s) of Relevant Experience
Email
Direct Tel
Course Code
Payment Methods
Registration is confirmed ONLY upon receipt of payment.
Cheque
Crossed cheque made payable to Asia Pacific Customer Service Consortium Ltd.
Telegraphic Transfer

please make payment in HK$ to the following account:
Account Holder: Asia Pacific Customer Service Consortium Ltd.
Account No: 204-0-011740
Hang Seng Bank Ltd.

No. 83, Des Voeux Road, Central, Hong Kong
  A B
Select anything from drop down box A and copy the the same text into box B

Please kindly note that once registered, no refund will be made, however a replacement delegate is always welcome. APCSC / HKCSC reserves the right to postpone any course and will inform participants of such changes at least 1 week in advance. If a course is postponed, it will usually be held 1-3 months after. Please tick to confirm

(c) 2018 Asia Pacific Customer Service Consortium
http://www.apcsc.com/