Relationship Excellence （CRE）&
Quality Standard （CSQS） Leadership Summit 2014
Date：12-13 June 2014
Plaza Hong Kong Kowloon East, Hong Kong
Online & Offline Integration on Customer Experience Management
for CRE Customer Journey
CRE and CSQS Leadership Summit
to be held in cosmopolitan Hong Kongon 12-13 June will provide an international platform for
you to meet honorable guests of the
Asia Pacific Customer Service Consortium,
industry leaders and experts of the international leadership
community. You may share your valuable insights
about Customer Service and Customer Relationship Management
with them and the winners of the Customer
Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished
speakers from government, academia and market leaders in
Hong Kong and the Asia Pacific Region will inspire you with
the innovative ideas and CRM wisdom on the following subject
How do you retain your valuable customers
during economic recovery?
do you maintain your competitiveness
facing the globalization and market turbulence?
How do you achieve leadership
in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and
How to reduce business costs with self services and environmental
Customer Relationship Excellence and Customer Service
Quality Standard Leadership Summit 2014 is an invaluable OPPORTUNITY for
you to achieve these business goals!
INTERNATIONAL SUMMIT SPEAKER IN 2014
Distinguished speakers from government departments,
academia, and market leaders will share their experience and address the
following six sessions at the Conference:
Offline Integration on Customer Experience Management for CRE Customer
Participating in Speaking, Exhibiting & Sponsoring
invite you to submit paper or project for the Customer
Relationship Excellence (CRE) and Customer Service Quality
Standard (CSQS) Leadership Summit 2013. The Leadership
Summit Organizing Committee is now searching for speakers
who can share new and innovative CRM wisdoms and insights on
the following subject matters:
CRM and Integrated
Customer Service Quality
CIS and BPO Service
Service Quality and
Customer Experience Management
This is a golden opportunity for you to participate as a
speaker in this international high-profile event. Other
distinguished speakers from academia and leaders of
different industries and winners of the Customer
Relationship Excellence Awards will also share their success
stories and valuable insights to achieve the goal of the
market leadership and customer relationship excellence.
Register now to enjoy an early-bird discount with 40% off
till 31 January 2013.
You may follow the guidelines outlined below to make
sure your presentation paper is considered.
Provide a title of
presentation with no more than 12 words
Prepare the abstracts in
Write 4-5 bullet points
for your presentation flow
List the speaker's name,
title, organization / company, address, phone, fax and
You may showcase your
products or services to the participants of the CRE and
CSQS Leadership Summit 2013, who are the most senior
management executives from leading companies in
this exceptional opportunity to take part in this Leadership
Summit in the Asia Pacific Region that is helping to shape
the future of the services industry. By securing a
sponsorship / exhibition space you will have the opportunity
to establish close relationships with your target market and
optimally position your brand before, during and after the
Participate to have Networking with international leaders:
Institute for Outsource Management
Hong Yip Service Co., Ltd.
Direct Marketing Association
China Pacific Life Insurance Co., Ltd.
Hopewell Center Management Ltd.
Chunghwa Telecom Co., Ltd.
Citybase Property Management Ltd.
Chartered Bank, Hong Kong
DHL Express (Taiwan) Limited
Quality Healthcare Medical Services Ltd.
Goodwell Property Management Limited
Internet Professional Association
Land Group Property Management Department (Hang Yick
and Well Born)
The Hongkong Electric Co., Ltd.
.... and many other more
Your participation will be
rewarded with insights on rebuilding consumers' confidence,
building competitive advantages and turning challenges into
opportunities in the global financial crisis!
To register or to find
out more about the Customer Relationship Excellence (CRE) and Customer
Quality Standard (CSQS) Leadership Summit please contact the Summit