APCSC Summit 2012

CRE and CSQS Leadership Summit 2012 to be held in cosmopolitan Hong Kong on 13-14 June 2012 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2012 is an invaluable OPPORTUNITY for you to achieve these business goals!

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

Participating in Speaking, Exhibiting & Sponsoring

We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2012. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters:

CRM and Integrated Service Excellence
Customer Service Quality Standard
CIS and BPO Service Excellence
Service Quality and Customer Experience Management
Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 20% off till 31 April 2012.

Submission Format

You may follow the guidelines outlined below to make sure your presentation paper is considered.

Provide a title of presentation with no more than 12 words
Prepare the abstracts in English
Write 4-5 bullet points for your presentation flow
List the speaker's name, title, organization / company, address, phone, fax and email

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2012, who are the most senior management executives from leading companies in different industries.

Don't miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

The International Institute for Outsource Management	Hong Yip Service Co., Ltd.
The International Institute for Outsource Management	Hong Kong Direct Marketing Association
China Pacific Life Insurance Co., Ltd.	Hopewell Center Management Ltd.
Chunghwa Telecom Co., Ltd.	Kerry Logistics
Citybase Property Management Ltd.	Standard Chartered Bank, Hong Kong
DHL Express (Taiwan) Limited	Singapore Productivity Association
DHL-Sinotrans	Quality Healthcare Medical Services Ltd.
Goodwell Property Management Limited	Internet Professional Association
Henderson Land Group Property Management Department (Hang Yick and Well Born)	Taipei City Government
	The Hongkong Electric Co., Ltd.
Ocean Park	Crown Motors
Accenture	Eptica
北青網	F T中文網
The Standard	51 callcenter
Zpara.com	和訊網
CNet	BNet
中國服務外包網	鳳凰網
千龍網	客戶世界
	.... and many other more

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service

Quality Standard (CSQS) Leadership Summit 2012 please contact the Summit Secretariat directly.