APCSC Summit 2008

CRE and CSQS Leadership Summit 2009 to be held in cosmopolitan Hong Kong on 25-26 June 2009 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2009 is an invaluable OPPORTUNITY for you to achieve these business goals!

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following seven sessions at the Conference:-

Participating in Speaking, Exhibiting & Sponsoring

We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2009. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters:

CRM and Integrated Service Excellence
Customer Service Quality Standard
CIS and BPO Service Excellence
Service Quality and Customer Experience Management
Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 20% off till 31 May 2009.

Submission Format

You may follow the guidelines outlined below to make sure your presentation paper is considered.

Provide a title of presentation with no more than 12 words
Prepare the abstracts in English
Write 4-5 bullet points for your presentation flow
List the speaker's name, title, organization / company, address, phone, fax and email

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2009, who are the most senior management executives from leading companies in different industries.

Don't miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

Asian Channel, Singapore	Asian eMarketing, Singapore
Business Environment Council	callcentres.net, Australia
China Pacific Insurance Co., Ltd.	China Unionpay Co., Ltd
CIBONet	Citybase Property Management Ltd.
CRMXchange, Australia	CPCNet Hong Kong Ltd.
Customer Service Institute of Australia	Eptica UK
Fuji Xerox (Hong Kong) Limited	Goodwell Property Management Ltd.
Henderson Land Group	Hong Kong Cyberport Management Company Limited
Hong Kong Direct Marketing Association	Hong Kong Jockey Club
Hong Kong Observatory	Hong Kong Quality Management Association
Hong Kong University	Hong Yip Service Co., Ltd.
Hutchison Telecom	International Association of Software Architects
Knowledge Management Development Centre	Mediabuzz, Singapore
Ocean Park	Octopus Holdings Limited
Sino Land Company Ltd.	The Chinese Manufacturers' Association of Hong Kong
The Hongkong Electric Co., Ltd.	Vopak
客戶世界	..... and many other more

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit Leadership 2009 please contact the Summit Secretariat directly.