International Customer
Relationship Excellence （CRE）&
Customer Service
Quality Standard （CSQS） Leadership Summit 2018
Date：20-21 June 2019
Venue: Crowne
Plaza Hong Kong Kowloon East, Hong Kong
Theme:
Ø
Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy
Ø
The Belt and Road International Strategic Develop Opportunities
& Challenges
INTRODUCTION
International
CRE and CSQS Leadership Summit
to be held in cosmopolitan Hong Kongon 13-14 June will provide an international platform for
you to meet honorable guests of the
Asia Pacific Customer Service Consortium,
industry leaders and experts of the international leadership
community. You may share your valuable insights
about Customer Service and Customer Relationship Management
with them and the winners of the Customer
Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished
speakers from government, academia and market leaders in
Hong Kong and the Asia Pacific Region will inspire you with
the innovative ideas and CRM wisdom on the following subject
matters:
How do you retain your valuable customers
during economic recovery?
How
do you maintain your competitiveness
facing the globalization and market turbulence?
How do you achieve leadership
in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and
CRM?
How to reduce business costs with self services and environmental
strategies?
The
Customer Relationship Excellence and Customer Service
Quality Standard Leadership Summit 2019 is an invaluable OPPORTUNITY for
you to achieve these business goals!
2018 SUMMIT THEMES
Distinguished speakers from government departments,
academia, and market leaders will share their experience and address the
following six sessions at the Conference:
Develop Future New Retail O2O2O Competitive Edge
in the Omnichannel Age
The Belt and Road International Service, Commerce,
Culture and Customer Experience Innovation
Big Data, A.I., and Social Media Strategies for
Corporate Sustainable Growth
Internet+ Sharing & Experience Economy to Uplift
Brand Loyalty
CRE Leadership and Corporate Brand Engagement Best
Practices
A.I., Outsourcing Services and Innovative
Technologies Uplift Mass Public Services
Participating in Speaking, Exhibiting & Sponsoring
We sincerely
invite you to submit paper or project for the Customer
Relationship Excellence (CRE) and Customer Service Quality
Standard (CSQS) Leadership Summit 2018. The Leadership
Summit Organizing Committee is now searching for speakers
who can share new and innovative CRM wisdoms and insights on
the following subject matters:
CRM and Integrated
Service Excellence
Customer Service Quality
Standard
CIS and BPO Service
Excellence
Service Quality and
Customer Experience Management
Customer Service
Knowledge Management
This is a golden opportunity for you to participate as a
speaker in this international high-profile event. Other
distinguished speakers from academia and leaders of
different industries and winners of the Customer
Relationship Excellence Awards will also share their success
stories and valuable insights to achieve the goal of the
market leadership and customer relationship excellence.
Register now to enjoy an early-bird discount with 50% off
till 30 September 2017.
Submission Format
You may follow the guidelines outlined below to make
sure your presentation paper is considered.
Provide a title of
presentation with no more than 12 words
Prepare the abstracts in
English
Write 4-5 bullet points
for your presentation flow
List the speaker's name,
title, organization / company, address, phone, fax and
email
You may showcase your
products or services to the participants of the CRE and
CSQS Leadership Summit 2018, who are the most senior
management executives from leading companies in
different industries.
Don't miss
this exceptional opportunity to take part in this Leadership
Summit in the Asia Pacific Region that is helping to shape
the future of the services industry. By securing a
sponsorship / exhibition space you will have the opportunity
to establish close relationships with your target market and
optimally position your brand before, during and after the
event.
Participate to have Networking with international leaders:
Lenovo Services, Beijing China
The Specialist Consortium Ltd.
HKU SPACE
Philippines AirAsia
Eptica
Standard Chartered Bank
FWD Life Insurance Company (Bermuda)Ltd.
Ocean Park Hong Kong
Legislative Council
Standard
Chartered Bank, Hong Kong
DHL Express (Taiwan) Limited
DHL-Sinotrans International Air Courier Ltd.
DHL-Sinotrans
Quality Healthcare Medical Services Ltd.
HDI , Japan
AIA Bhd.
Henderson
Land Group Property ManagementDepartment (Hang Yick
and Well Born)
AIA Company Limited Beijing Branch
The Hongkong Electric Co., Ltd.
Ocean Park
Crown Motors
Zurich Insurance Company Ltd
Hong Kong Airlines Limited
Far EasTone Telecommunications Co., Ltd
AXA Hong Kong
The Standard
Prudential Hong Kong Limited
Mcdonald's Restaurants (Hong Kong) Limited
CITIC
Telecom International CPC Limited
Hong Kong Aviation Ground Services Limited
The Hong Kong Jockey Club
DBS Bank (Hong Kong) Limited
China Telecom Global Limited
Manulife (Singapore)
PTE. Ltd.
China Telecom Global Customer Service Center
China Enterprise ICT Solutions Limited
Polyvision
Fidelity International
Watsons water
DHL-Sinotrans International Air Courier Ltd.
SBS Transit Ltd.
The Great Eagle Properties Management
Company Limited – Three
Garden Road
China Taiping Insurance (HK) Limited Company
SBS
Transit Ltd.
RHB Bank Berhad Singapore
Taiwan Star
Telecom
Corporation Limited
Hutchison Telecom Hong Kong Holdings
New World
Development
Company
Limited
Hang Lung Properties
Limited
Hong Kong Logistics Association
Hong Kong Tourism Board
The Chinese Manufacturers' Association of Hong
Kong
BSR (Business for Social
Responsibility)
CTI 論壇中國
The Institute of Crisis and Risk Management
上海市健康安全環境（HSE）研究會
Hong Kong Computer Society
.... and many other more
Your participation will be
rewarded with insights on rebuilding consumers' confidence,
building competitive advantages and turning challenges into
opportunities in the global financial crisis!
To register or to find
out more about the Customer Relationship Excellence (CRE) and Customer
Service
Quality Standard (CSQS) Leadership Summit please contact the Summit
Secretariat directly.
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