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International Customer Relationship Excellence (CRE)&

Customer Service Quality Standard (CSQS) Leadership Summit 2018


Date:20-21 June 2019

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong



Ø  Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy


Ø  The Belt and Road International Strategic Develop Opportunities & Challenges



International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 13-14 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?

  • How do you maintain your competitiveness facing the globalization and market turbulence?

  • How do you achieve leadership in different areas to sustain your business growth?

  • How do you create sustainable business success with service innovation and CRM?

  • How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2019 is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age

  • The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation

  • Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth

  • Internet+ Sharing & Experience Economy to Uplift Brand Loyalty

  • CRE Leadership and Corporate Brand Engagement Best Practices

  • A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services

Participating in Speaking, Exhibiting & Sponsoring

We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2018. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters:

  • CRM and Integrated Service Excellence

  • Customer Service Quality Standard

  • CIS and BPO Service Excellence

  • Service Quality and Customer Experience Management

  • Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 50% off till 30 September 2017.

Submission Format

You may follow the guidelines outlined below to make sure your presentation paper is considered.

  • Provide a title of presentation with no more than 12 words

  • Prepare the abstracts in English

  • Write 4-5 bullet points for your presentation flow

  • List the speaker's name, title, organization / company, address, phone, fax and email

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2018, who are the most senior management executives from leading companies in different industries.

Don't miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

Lenovo Services, Beijing China

The Specialist Consortium Ltd.


Philippines AirAsia


Standard Chartered Bank

FWD Life Insurance Company (Bermuda)Ltd.

Ocean Park Hong Kong

Legislative Council

Standard Chartered Bank, Hong Kong

DHL Express (Taiwan) Limited

DHL-Sinotrans International Air Courier Ltd.


Quality Healthcare Medical Services Ltd.

HDI , Japan

AIA Bhd.

Henderson Land Group Property Management Department (Hang Yick and Well Born)

AIA Company Limited Beijing Branch

The Hongkong Electric Co., Ltd.

Ocean Park

Crown Motors

Zurich Insurance Company Ltd

Hong Kong Airlines Limited

Far EasTone Telecommunications Co., Ltd

AXA Hong Kong

The Standard

Prudential Hong Kong Limited

Mcdonald's  Restaurants (Hong Kong) Limited

CITIC Telecom International CPC Limited

Hong Kong Aviation Ground Services Limited

The Hong Kong Jockey Club

DBS Bank (Hong Kong) Limited

China Telecom Global Limited

Manulife (Singapore) PTE. Ltd.

China Telecom Global Customer Service Center

China Enterprise ICT Solutions Limited


Fidelity International Watsons water
DHL-Sinotrans International Air Courier Ltd. SBS Transit Ltd.

The Great Eagle Properties Management      Company Limited – Three Garden Road

China Taiping Insurance (HK) Limited Company
 SBS Transit Ltd. RHB Bank Berhad Singapore
Taiwan Star Telecom Corporation Limited Hutchison Telecom Hong Kong Holdings
New World Development Company Limited Hang Lung Properties Limited

Hong Kong Logistics Association

Hong Kong Tourism Board
The Chinese Manufacturers' Association of Hong Kong BSR (Business for Social Responsibility)
CTI 論壇中國 The Institute of Crisis and Risk Management
上海市健康安全環境(HSE)研究會 Hong Kong Computer Society

.... and many other more

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service

Quality Standard (CSQS) Leadership Summit please contact the Summit Secretariat directly.


Telephone (852) 2174 1428

Email: creawardsorg@apcsc.com




Pre & Post-Summit Global Certifications

Certified CRM Director (CRMD)

13-14, 17-18 June 2019, Hong Kong

Certified Contact Center Professional (CCCP)

27-28 September 2018, Hong Kong

Certified Customer Service Center Manager (CSCM)

8-9 August 2018, Shenzhen

5-6 September 2018, Hong Kong

12-13 September 2018, Taipei

20-21 September 2018, Kuala Lumpur

Certified Contact Center Manager (CCCM)

8-9 August 2018, Shenzhen

5-6 September 2018, Hong Kong

12-13 September 2018, Taipei

20-21 September 2018, Kuala Lumpur

Certified Customer Service Analyst & Auditor (CCSA)

6-7 August 2018, Shenzhen

3-4 September 2018, Hong Kong

10-11 September 2018, Taipei

18-19 September 2018, Kuala Lumpur

Certificate in Customer Service Management (CCSM)

6-9 August 2018, Shenzhen

3-6 September 2018, Hong Kong

10-13 September 2018, Taipei

18-21 September 2018, Kuala Lumpur

If you registered our CCCM, CCSA or CCSM course, you can get an extra 50% discount on the Summit.

Please click here register now!



International Platinum Sponsor

際 白金贊助


CRE Awards Dinner Sponsor


Innovation Expo Sponsor


Supporting Organizations



Media Partners


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