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Customer
Relationship Excellence （CRE）&
Customer Service
Quality Standard （CSQS） Leadership Summit 2011
Date：8-9
June 2011
Venue：
Langham Place Hotel, Hong Kong
INTRODUCTION
CRE and CSQS Leadership Summit 2011
to be held in cosmopolitan
Hong Kong on
8-9 June 2011 will provide an international platform for
you to meet honorable guests of the
Asia Pacific Customer Service Consortium,
industry leaders and experts of the
international leadership
community. You may share your valuable insights
about Customer Service and Customer Relationship Management
with them and the winners of the Customer
Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished
speakers from government, academia and market leaders in
Hong Kong and the Asia Pacific Region will inspire you with
the innovative ideas and CRM wisdom on the following subject
matters:
a How do you retain your valuable customers
during economic recovery?
a How
do you maintain your competitiveness
facing the globalization and market turbulence?
a
How do you achieve leadership
in different areas to sustain your business growth?
a How do you create sustainable business success with service innovation and
CRM?
a
How to reduce business costs with self services and environmental
strategies?
The
Customer Relationship Excellence and Customer Service
Quality Standard Leadership Summit 2011 is an invaluable OPPORTUNITY for
you to achieve these business goals!
SUMMIT SPEAKER IN 2011
International Subject Expert and Keynote
Speakers
SUMMIT THEMES
Distinguished speakers from government departments,
academia, and market leaders will share their experience and address the
following six sessions at the Conference:
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Customer Relationship Excellence Leadership in Changing Business World
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Public Service and Innovation Service Excellence
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CSR, Environmental and Human Capital Management Leadership
-
Customer Loyalty and
Customer Experience Management
-
Customer Service Knowledge Management and Customer Service Quality
Standard
-
Social Media Network for Marketing, Customer Service and Support Best
Practices
Participating in Speaking, Exhibiting & Sponsoring
We sincerely
invite you to submit paper or project for the Customer
Relationship Excellence (CRE) and Customer Service Quality
Standard (CSQS) Leadership Summit 2011. The Leadership
Summit Organizing Committee is now searching for speakers
who can share new and innovative CRM wisdoms and insights on
the following subject matters:
-
CRM and Integrated
Service Excellence
-
Customer Service Quality
Standard
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CIS and BPO Service
Excellence
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Service Quality and
Customer Experience Management
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Customer Service
Knowledge Management
This is a
golden opportunity for you to participate as a speaker in
this international high-profile event. Other distinguished
speakers from academia and leaders of different industries
and winners of the Customer Relationship Excellence Awards
will also share their success stories and valuable insights
to achieve the goal of the market leadership and customer
relationship excellence. Register now to enjoy an early-bird
discount with 5% off till 15 May 2011.
Submission Format
You may follow the guidelines outlined below to make
sure your presentation paper is considered.
-
Provide a title of
presentation with no more than 12 words
-
Prepare the abstracts in
English
-
Write 4-5 bullet points
for your presentation flow
-
List the speaker's name,
title, organization / company, address, phone, fax and
email
You may showcase your
products or services to the participants of the CRE and
CSQS Leadership Summit 2011, who are the most senior
management executives from leading companies in
different industries.
Don't miss
this exceptional opportunity to take part in this Leadership
Summit in the Asia Pacific Region that is helping to shape
the future of the services industry. By securing a
sponsorship / exhibition space you will have the opportunity
to establish close relationships with your target market and
optimally position your brand before, during and after the
event.
Participate to have Networking with international leaders:
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The International
Institute for Outsource Management |
Hong Yip Service Co., Ltd. |
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Hong Kong
Direct Marketing Association |
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China Pacific Life Insurance Co., Ltd. |
Hopewell Center Management Ltd.
|
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Chunghwa Telecom Co., Ltd.
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Kerry Logistics
|
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Citybase Property Management Ltd. |
Standard
Chartered Bank, Hong Kong |
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DHL Express (Taiwan) Limited |
Singapore
Productivity Association |
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DHL-Sinotrans
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Quality Healthcare Medical Services Ltd. |
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Goodwell Property Management Limited
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Internet Professional Association |
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Henderson
Land Group Property Management Department (Hang Yick
and Well Born) |
Taipei
City Government |
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The Hongkong Electric Co., Ltd. |
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Ocean Park |
Crown Motors |
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Accenture |
Eptica |
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北青網 |
F
T中文網 |
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The Standard
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51 callcenter |
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Zpara.com |
和訊網 |
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CNet |
BNet |
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中國服務外包網 |
鳳凰網 |
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千龍網 |
客戶世界 |
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.... and many other more |
Your participation will be
rewarded with insights on rebuilding consumers' confidence,
building competitive advantages and turning challenges into
opportunities in the global financial crisis!
To register or to find
out more about the Customer Relationship Excellence (CRE) and Customer
Service
Quality Standard (CSQS) Leadership Summit 2011 please contact the Summit
Secretariat directly.
CONTACTS
Telephone (852) 2174 1428
Email:
creawards@apcsc.com
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Pre &
Post-Summit Global Certifications |
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If you registered
our
CCCM,
CCSA &
CCSM course, you can get an extra 40% discount on
the Summit.
Please click
here register now! |
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