Best-in-Class Presentation

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Best in Class (BIC)
Chairman's Introduction
Overview & Benefits
2012 Best in Class Winners
2007 Best in Class Winners
2006 Best in Class Winners
2005 Best in Class Winners
2004 Best in Class Winners
Press Release

CRM Benchmarking
Contact Center
Service Portal
Customer Service Center
Corporate Client Servicing Center
Contact Center Salary and HR Policy Survey

Global Certification

Customer Service
Quality Standard (CSQS)

APCSC Summit

CRE Awards

In 2012, The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd.

Ms Amy Lee (right), Vice President of Customer Care, DBS Bank (Taiwan). , received the BIC Certificate from Mr. Jason Chu (left), Chairman of APCSC.


  • Integrated Financial Service Management

          DBS Bank (Taiwan) Ltd

DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program and receives the Best-in-Class Certification in the area of Integrated Financial Service Management.

“We are delighted to receive the certification of Best-in-Class CRM benchmarking program for Contact Center. As a bank that specializes in Asia, DBS Bank has deep insights of the region and understanding of our customers’ needs, which helps us to build lasting relationships with our clients. Since the call center was founded, it aims to offer clients with high quality and helpful financial services. This virtual bank provides the clients with a range of banking services, including products and service inquiries, data update and financial transactions, etc. With the implementation of our service standards – respectful, easy to deal with and dependable, it will help us to work towards becoming the Asian Bank of Choice for our clients.” said Mr. Jerry Chen, General Manager of DBS Bank (Taiwan) Ltd.

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