2011 Summit Day 1 CEO Luncheon Forum

Mr. Xi Zhao, Founder and President,

CCMWorld Group, Beijing

2011 Summit Day 1 CEO Luncheon Forum

Group Photo

2011 Summit Day 1 CEO Luncheon Forum

Group Photo

Mr. Tom Mehrmann, Chief Executive,

Ocean Park Hong Kong

Mr. Jason Chu, Chairman

Asia Pacific Customer Service Consortium

Mr. Brett Whitford, Executive Director, Customer Service Institute of Australia

Mr. Ken Lee, Managing Director,

DHL Express Hong Kong

Mr. Olivier Njamfa, President & CEO

Eptica, UK

Ms. Dai Li Liao, Vice Chairlady and Chief Secretary, Shenzhen Contact Center Association

2011 Summit Day 2 CEO Luncheon Forum

Group Photo

2011 Summit Day 2 CEO Luncheon Forum