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Summit Agenda – 14 June 2018 |
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Morning Session
Theme:
Develop
Future New Retail Experience & Competitive Edge in the Omnichannel
Age |
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Day 1
Morning Session |
Registration and Morning Coffee |
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Summit
Opening
Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium |
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Topic: Enhancing Customer Experience through an
Omni-channel Strategy
Mr. Sudesh Thevasenabathy, Head of Customer Care
Management, AXA Hong Kong |
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Topic: Innovation in Omnichannel Customer Experience
Platform
Mr.
Bradly Moore,Senior Director, Sales Operations, Genesys
APAC |
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Topic: Successful Strategies for Omni-channel
Transformation Roadmap based on Digital & Data Pillars
Mr. Mukesh Pilania, Managing Director & CEO, Yantrik,
Malaysia |
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Tea Break at the Expo Exhibition |
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CEO Luncheon Forum
Theme: The Belt
and Road International Service, Commerce, Culture and Customer
Experience Innovation |
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Day 1
CEO Luncheon Forum |
Topic: Digital Transformation Journey to Offer International
Service, Commerce, Culture and Customer Experience Innovation
Ms. Jaiporn Srisakul, Managing Director, Advanced Contact Center
Co., Ltd., Thailand |
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People Site Certification Presentation and
Networking Luncheon |
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Topic:
Big Data, InnoTech, Accelerate Sharing & Experience
Economy
Mr. Jason Chu, Chairman, Asia Pacific Customer Service
Consortium |
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CEO
Forum: The Belt and Road International Service, Commerce, Culture
and Customer Experience Innovation |
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Afternoon Session
Hong Kong International CRE Innovation Expo Awards Presentation
CXO Forum: Big Data, A.I., and Social Media Strategies for Corporate
Sustainable Growth |
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Day 1
Afternoon Session |
Tea Break at the Expo Exhibition |
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Topic: CRE Leadership in AI and FinTech Application and Customer
Experience Management
Ms. Connie
Cheung, Channel Executive, Watson Customer Engagement, Greater China
Group, IBM |
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Topic: A.I. Transformation Empowered Services from China
to Belt & Road Internationalization
Mr. Tommy Fan, Regional Director, Taiwan Hong Kong
Macau, Xiaoi Robot Technology (HK) Ltd. |
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Topic:
DBS Customer Centre Transformation
Belinda
Kuo,
Head of Customer Centre, DBS Bank (Taiwan) |
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Tea Break at the Expo Exhibition |
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CXO
Forum: Big Data, A.I., and Social Media Strategies for Corporate
Sustainable Growth |
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Evaluation Form & Lucky Draw |
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End of Day 1 |
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Summit Agenda – 15 June 2018 |
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Morning
Session
Theme:
Internet+ Sharing & Experience Economy to Engage Brand
Loyalty |
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Day 2 Morning Session |
Registration & Morning Coffee |
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Summit
Opening
Mr. Jason Chu, Chairman,
Asia Pacific Customer Service Consortium |
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Topic: Innovation in AIA
Mr. Jit Seng Ng, Chief Customer Experience Officer, AIA
Bhd., Malaysia |
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Topic:
Intelligent Lenovo Serving China
Ms.Silvia
Yu, Online Service
Delivery
Senior Manager, Lenovo China |
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Topic:
Leverage on Personalized Learning Experience, Big Data
and Analytics to Enhance Corporate Profitability
Ms. Viola Lam,
Founder & CEO, Find Solution Artificial Intelligence
Ltd. Hong Kong |
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Tea Break at the Expo Exhibition |
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CEO
Luncheon
Forum and
Theme:
CRE Leadership and Corporate Brand Engagement Best
Practices |
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Day 2
CEO Luncheon Forum |
Topic:
Contact Center Benchmarking and Knowledge-Centered
Service
Mr. Tatsumi Yamashita, CEO, Help Desk Institute, Japan |
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CSQS Certification Presentation and Networking
Luncheon |
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Topic:
Achieving CSR and Customer Engagement Excellence in
Cambodia
Mr. Robert Elliott, CEO & General Manager, Manulife
Cambodia
|
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CEO Forum: CRE Leadership and Corporate Brand Engagement
Best Practices |
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Afternoon
Session
CXO Forum: A.I.,
Outsourcing Services and Innovative Technologies Uplift
Mass Public Services |
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Day 2 Afternoon Session |
Tea Break at the Expo Exhibition |
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Topic:
The Transformation and Upgrading of
the Traditional Gas Industry by Intelligent Service
Mr. Yan Jiang, Deputy Manager, Information Center,
Shenzhen Gas Corporation Ltd., China |
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Topic: Telepeformance adopting AI to empower agents to
deliver service excellence
Ms. Susan Pollock, Senior Vice President,
Teleperformance, UK |
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Topic:
Innovative Science and Technology in the Intelligent
City
Dr. Yazhou Xiao, Assistant Professor and Deputy
Director, Marketing and Circulation Management
Department, China University of Technology, Taiwan |
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Tea Break at the Expo Exhibition |
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CXO
Forum: A.I., Outsourcing Services and Innovative
Technologies Uplift Mass Public Services |
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Evaluation Form & Lucky Draw |
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End of Day 2 |
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