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CRE & CSQS Roundtable 2017
 

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Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

 

Shenzhen  December 27, 2017 2:00pm-5:00pm

Press Release

Theme: E-era Big Data Innovative Technology Service Experience Sharing Economy

Jason Chu

Chairman

APCSC

Maggie Zhang
GM

Regus

William Zhao

Founder

Copais

Yuning Zou

Manager

Service Quality

 Shenzhen Gas

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: E-era Big Data Innovative Technology Service Experience Sharing Economy

Ms. Maggie Zhang, GM, Regus Business Service (Shenzhen) Ltd.

Mr. William Zhao, Founder, Shenzhen Copais International Fashion Investment & Development Co. Ltd

Topic: Intelligent Data: Misplacement, Distortion and Future -- An Intelligent Experience Tool from the Perspective of Human Life

Ms. Yuning Zou, Service Quality Manager, Shenzhen Gas Corporation Ltd

Topic: Internet and Wisdom to Help Traditional Gas Industry Transformation and Upgrading

Venue: 

深圳市福田區益田路5033號平安金融中心85層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Regus Business Service (Shenzhen) Ltd.

 

 

Hong Kong December 7, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Ray Leung

Deputy GM

Service Quality

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Alex Pang
Director, eCommerce
FWD Life Insurance

Vincent Leung

Senior Manager

Canon Hongkong

Bonnie Chow

Former Head of Marketing

City Super

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human Resources, Hang Lung Properties Limited

Mr. Alex Pang, Director, eCommerce, FWD Life Insurance Company (Bermuda) Limited

Topic: O2O innovation via social media

Mr. Vincent Leung, Senior Manager of Business Service & Solution Division, Business Imaging Solution Group, Canon Hongkong Company Limited

Ms. Bonnie Chow, Former Head of Marketing, City Super Ltd

Venue: 

Room 2109, Park In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

 

Guangzhou  November 28, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Kit Xian

Manager,

Customer Servie Center

DYX Group

Alex Lee

Deputy GM

Anlai Communications Group

Xiaozhen Xie

Deputy Secretary-General

Guangzhou service trade and service outsourcing Association

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Kit Xian,  Manager of Customer Service Center, DYX Group

Mr. Alex Lee, Deputy GM, Anlai Communications Group

Ms. Xiaozhen Xie, Deputy Secretary-General,Guangzhou service trade and service outsourcing Association

Venue: 

广州市越秀区德政北路538号达信大厦13楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DYX Group

 

Shanghai November 16, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Delivery Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

 

Andy Luk

Former COO

AXA Assistance

 

Apple Liu

Founder&CEO

First Human Resource

Yang Xiaojuan

Deputy GM

Jiangsu Cheng Zhong

Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr. Andy Luk, Former COO, AXA Asistance

Mr. Yin Zili, General Manager of Administration, China Pacific Life Insurance Co., Ltd.

Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd

Mrs. Apple Liu, Founder & CEO, First Human Resources

Mrs. Yang Xiaojuan, Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.

Venue: 

上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

 

 

Tianjin  November 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee

founder

UFU Bang

Mike Mi
Secretariat
CCIIP

 

Jie Baichen

Associate Prof.

Tianjin University

 

Liu Yan Jun
Vice President
ACCB

Xiaofang Dong

GM

Shenzhou Haotian

Amy Zhao
GM, CS Center
RKYLIN Group

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Elizabeth Lee, Founder, UFU Bang

Topic: Invisible Service and 5 Star Service

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Jie Baichen, Associate Prof., Tianjin University

Mr.Yanjun Liu, Vice President, Academy of Contact Center and BPO

Ms. Xiaofang Dong, General Manager, Tianjin Shenzhou Haotian Technology Co. Ltd.

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Venue: 

天津市東麗區麗湖環路

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: State Grid Corporation of China

 

 

Wuxi September 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Guan Yi
Senior Manager
Lenovo Services

Shang Jing Chun

Operation Manager

Jiangsu Chengzhong Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Li Guan Yi, Senior Manager, Online Service, Lenovo Services

Topic: Lenovo Services in Experience Economy Age

Ms. Shang Jing Chun, Operation Manager, Jiangsu Chengzhong Garden Co., Ltd

Venue: 

江苏省无锡市震泽路国家软件园海豚座B2

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer:  Lenovo Services

 

 

Beijing September 12, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

GM, CS Center
RKYLIN Group

Mike Mi

President

ACCB

Qi Li

Supervisor

Lenovo

Jianye Wang

GM

Wisdom Consultants

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Topic:  E-commerce Customer Service

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Ms. Qi Li, Supervisor, Customer Service Quality, Lenovo

Mr. Jianye Wang, General Manager, Wisdom Consultants Ltd

Venue: 

北京市朝陽區酒仙橋路14號兆維工業園區C22

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Rkylin E-Commerce

 

 

Hong Kong August 17, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Nicholas Yuen

Senior Telebet Manager

HK Jockey Club

Philip Chan
Director & GM
Canon Hongkong

Sam Yu

Professor

Suzhou University

Peter Grattan
Head of Customer Operations
Telstra

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Nicholas Yuen, Senior Telebet Manager, The Hong Kong Jockey Club

Topic: A 8S Telebet Centre: A Star Workplace

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

Topic: Close to customer – using Video Analytics Solution

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Mr. Peter Grattan, Head of Customer Operations, Telstra

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: The Hong Kong Jockey Club

 

 

Shenzhen August 15, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

朱剛岑

主席
亞太顧客服務協會

蔡冬

商學院院長

聯訊通

于寶山

教授

蘇州大學

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Dong Cai, Dean, Business School, LianXunTong Group

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Topic: Big Data, Cross-border Electricity Supplier and Supply Chain Finance

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山區科技北三路南玻電子大廈2F

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: LianXunTong Business Management (Shenzhen) Company

 

 

 

Shenzhen May 24, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Wan Ke

General Manager

MCSE MCDBA Cloud Computing Center

Shenzhen Telecom

Yang Jian Wei

 Managerbusiness-call

operation center

China Telecom Shenzhen Branch

Zhao Li

CEO

 Grand Media

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Wan Ke, General Manager,  MCSE MCDBA Cloud Computing Center, Shenzhen Telecom

Mr. Yang Jian Wei,  Manager, Business-Call Operation Center, China Telecom Shenzhen Branch

Topic:  Exploration and Practice of China Telecom 's Contact Center Innovation

Ms. Zhao Li, CEO, Grand Media

Mr. Zheng Shu Wen, Director, Business Operation, AIA Insurance Shenzhen Branch 

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市福田區益田路5055號信息樞紐大厦中國電信深圳分公司4樓會議廳(地鐵羅寶綫購物公園站A出口)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: China Telecom Shenzhen Branch

 

Hong Kong May 17, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Malou Caluza

CMO

QNET

Sinamar Reyes
Head of Network Success
QNET

Charles Mok

Legislative Councilor (IT)

HKSAR

William Law

Director, EODB

AIA Internationa

 

Daniel Chow

MD

Principal

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Ms. Malou Caluza, Chief Marketing Officer, QNET Ltd

Topic: Welcome to QNET

Mr. Sinamar Reyes, Head of Network Success, QNET Ltd

Topic: Driving Global Multichannel E-commerce

Hon. Charles Mok, Legislative Councilor (IT), HKSAR Government

Topic: How to leverage on CRM to keep the Government relevant in this digital age

Mr. Daniel Chow, Managing Director, Customer Experience & Servicing, Principal Investment & Retirement Services Limited

Mr. William Law, Director, EODB, AIA International Limited

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Units G-L MG Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: QNET Ltd

 

Phnom Penh May 12, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Robert Elliott

CEO & GM

Manulife Cambodia

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Robert Elliott, Chief Executive Officer and General Manager, Manulife Cambodia

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

4/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Manulife Cambodia

 

Qingdao May 5, 2017 2:30pm-5:30pm

Press Release

Theme:  Explore New CS Model in the Era of Omnimedia Interaction

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Wang Yan

Director

Oversea Service

Haier

Zheng Xiao Qing

 Manager

Haier

Xu Bing Qing

Director

East China Unit

TakShine Consulting

Ma Lin

Customer Service Manager

 DHL

Amy Zhao

General Manager

CS  Center

 RKYLIN Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Wang Yan, Oversea Service Director, Haier Overseas Electric Appliances Corp. Ltd

Mr. Zheng Xiao Qing, Home Electrical appliances Operation Manager, Haier China

Topic: Omnimedia Operation

Mr. Xu Bing Qing,  East China Business Unit Director, TakShine Consulting Services Ltd

Topic: How CRM Helps to Develop Modern Customer Service

Mr. Ma Lin, Customer Service Manager, Shandong, DHL

Topic: Insanely Customer Centric Culture of DHL

Ms. Amy Zhao, General Manager, Customer Service Center, RKYLIN Group

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

中国山东省青岛市崂山区海尔路1号海尔工业园区

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Haier Overseas Electric Appliances Corp. Ltd

 

Taipei April 20, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Liu Guan Sheng Consultant

 Chinese Society for Quality

Eric Chang

CS Manager

DBS Bank

Sam Yuan

Manager

 Channel Mgt

Far EasTone Telecom 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Liu Guan Sheng, Consultant, Chinese Society for Quality

Mr. Eric Chang, Customer Service Manager, DBS Bank Taiwan

Mr. Sam Yuan, Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

臺北市羅斯福路二段75號10樓

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Chinese Society for Quality

 

Kuala Lumpur March 30, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Arnold Aranez

Director of Innovation Delivery

AIA Bhd.

Munirah Looi

President & CEO

Brandt International

Vigneswaran Sivalingam

Head of Channel Support

Maxis Bhd.

Jo Anne Ng

Vice President

Financial Institution

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Arnold AranezDirector of Innovation Delivery, AIA Bhd.

Topic: Innovation in AIA

Mr. Vigneswaran Sivalingam, Head of Channel Support, Maxis Bhd.

Ms. Munirah Looi, Founder/President & CEO, Brandt International

Ms. Jo Anne Ng, Vice President, Financial Institution

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Level 7, Wisma AIA, 99 Jalan Ampang, Kuala Lumpur, Malaysia 50450

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Bhd.

 

Singapore March 28, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Yvonne Liow

Vice President

Luxaviation Asia

Keeve Tan

VP, Commodity

UOB Group

Kenneth Lim

Head of Enterprise Marketing

Huawei Technologies

Arun Cavale

Regional Executive, Marketing & Strategy

IBM

Katrina Too

APAC Marketing Manager

HubSpot

Rolf van der Pol
MD
SME Software Solutions

Eng Hock Chong

VP, Asia Pacific

CX Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Ms. Yvonne Liow, Vice President, Luxaviation Asia Pte Ltd.

Topic: How do Customer Experience, Social Media and Technology create strategic value in the current business environment?

Mr. Keeve Tan, VP, Commodity Trading Firms & Corporates, UOB Group

Topic: Stakeholders vs Shareholders in the Future Economy

Mr. Kenneth Lim, Head of Enterprise Marketing - Singapore, Huawei Technologies

Mr. Arun Cavale, Regional Executive, Marketing & Strategy, IBM

Ms. Katrina Too, APAC Marketing Manager, HubSpot

Mr. Rolf van der Pol, Managing Director, SME Software Solutions

Mr. Eng Hock Chong, VP, Asia Pacific, CX Group

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

DHL Air Express Centre, 1 Tai Seng Drive, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DHL Express (Singapore) Pte Ltd

 

Shanghai March 16, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jerry Liu
Head of Contact Center
AIA Company Limited

Luo Dan

CS Senior Manager

AIA Company Limited

Benson Chen

Senior Development Manager

Cisco China

Cai DongSheng

Secretariat

Shanghai HSE Association

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Jerry Liu, Head of China Region Contact Center / Assistant Director, AIA Company Limited

Topic: Enter into AIA Contact Center

Ms. Luo Dan, Customer Service Senior Manager, AIA Company Limited

Mr. Benson Chen, Senior Development Manager, Cisco China

Mr. Cai Dong Sheng, Secretariat, Shanghai Health, Safety & Environment Association

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

上海市徐家汇路610号日月光中心友邦保险有限公司10楼“梦想会议室”

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Company Limited Shanghai Branch

 

Beijing March 14, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Wang Hai
GM, Contact Center
Lenovo Services

Daisy He

Product Manager

Lenovo Services

Elizabeth Li

Chairman
北京瑞仁文化发展有限公司

Kerry Qin

GM
CTi Forum

Wang Jian Ye
GM

深圳市优智企业管理顾问有限公司

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Wang KaiGeneral Manager, Contact Center, Lenovo Services

Ms. Daisy HeXiaoxin Service Product Manager, Lenovo Services

Topic: User Segmentation Service Design Model to implement the transformation from transaction to relationship type

Ms. Elizabeth Li, Chairman, 北京瑞仁文化发展有限公司

Mr. Kerry Qin, General Manager, CTi Forum

Mr. Wang Jian Ye, General Manager, 深圳市优智企业管理顾问有限公司

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

北京市海淀区创业路8号群英科技园2号楼黄埔会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Lenovo Service

 

Guangzhou February 27, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Zhen Lin

Executive VP

China Telecom 21CN

Simon Xu

Senior Consultant

Shi Bisset & Associates

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Li Zhen Lin, Executive Vice President, China Telecom 21CN

Ms Feng Li Zhen, Assistant General Manager, China Telecom 21CN

Mr. Simon Xu, Senior Consultant, Shi Bisset & Associates

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

广州市天河区龙口中路211号华天国际广场东苑首层中国电信21CN

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: China Telecom 21CN

 

Hong Kong February 15, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Alexander Chan

Senior Programme Director

HKU SPACE Executive Academy

Joseph Chan

Founder & CEO

Asia Pay Group

Benjamin Lindsay

Senior Consultant

TeleTech

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy
Topic: Enhancing Customer Experience Through Digital Innovation

Mr. Joseph Chan, Founder & CEO, AsiaPay Group

Mr. Benjamin Lindsay, Senior Consultant, TeleTech

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Rm. 302, 3/F, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: HKU SPACE Executive Academy

 

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