CSQS Roundtable

About the CSQS

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

繁體 | 简体

CRE & CSQS Roundtable 2017

If you would like to join our roundtable, please click the button for registration

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

Shenzhen December 27, 2017 2:00pm-5:00pm

Press Release
Theme: E-era Big Data Innovative Technology Service Experience Sharing Economy

Jason Chu

Chairman

APCSC

Maggie Zhang
GM

Regus

William Zhao

Founder

Copais

Yuning Zou

Manager

Service Quality

Shenzhen Gas

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: E-era Big Data Innovative Technology Service Experience Sharing Economy

Ms. Maggie Zhang, GM, Regus Business Service (Shenzhen) Ltd.

Mr. William Zhao, Founder, Shenzhen Copais International Fashion Investment & Development Co. Ltd

Topic: Intelligent Data: Misplacement, Distortion and Future -- An Intelligent Experience Tool from the Perspective of Human Life

Ms. Yuning Zou, Service Quality Manager, Shenzhen Gas Corporation Ltd

Topic: Internet and Wisdom to Help Traditional Gas Industry Transformation and Upgrading

Venue:

深圳市福田區益田路5033號平安金融中心85層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Regus Business Service (Shenzhen) Ltd.

Hong Kong December 7, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Ray Leung

Deputy GM

Service Quality

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Alex Pang
Director, eCommerce
FWD Life Insurance

Vincent Leung

Senior Manager

Canon Hongkong

Bonnie Chow

Former Head of Marketing

City Super

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human Resources, Hang Lung Properties Limited

Mr. Alex Pang, Director, eCommerce, FWD Life Insurance Company (Bermuda) Limited

Topic: O2O innovation via social media

Mr. Vincent Leung, Senior Manager of Business Service & Solution Division, Business Imaging Solution Group, Canon Hongkong Company Limited

Ms. Bonnie Chow, Former Head of Marketing, City Super Ltd

Venue:

Room 2109, Park In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

Guangzhou November 28, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Kit Xian

Manager,

Customer Servie Center

DYX Group

Alex Lee

Deputy GM

Anlai Communications Group

Xiaozhen Xie

Deputy Secretary-General

Guangzhou service trade and service outsourcing Association

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Kit Xian, Manager of Customer Service Center, DYX Group

Mr. Alex Lee, Deputy GM, Anlai Communications Group

Ms. Xiaozhen Xie, Deputy Secretary-General,Guangzhou service trade and service outsourcing Association

Venue:

广州市越秀区德政北路538号达信大厦13楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DYX Group

Shanghai November 16, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Delivery Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Andy Luk

Former COO

AXA Assistance

Apple Liu

Founder&CEO

First Human Resource

Yang Xiaojuan

Deputy GM

Jiangsu Cheng Zhong
Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr. Andy Luk, Former COO, AXA Asistance

Mr. Yin Zili, General Manager of Administration, China Pacific Life Insurance Co., Ltd.

Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd

Mrs. Apple Liu, Founder & CEO, First Human Resources

Mrs. Yang Xiaojuan, Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.

Venue:

上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

Tianjin November 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee

founder

UFU Bang

Mike Mi
Secretariat
CCIIP

Jie Baichen

Associate Prof.

Tianjin University

Liu Yan Jun
Vice President
ACCB

Xiaofang Dong

GM

Shenzhou Haotian

Amy Zhao
GM, CS Center
RKYLIN Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Elizabeth Lee, Founder, UFU Bang

Topic: Invisible Service and 5 Star Service

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Jie Baichen, Associate Prof., Tianjin University

Mr.Yanjun Liu, Vice President, Academy of Contact Center and BPO

Ms. Xiaofang Dong, General Manager, Tianjin Shenzhou Haotian Technology Co. Ltd.

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Venue:

天津市東麗區麗湖環路

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: State Grid Corporation of China

Wuxi September 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Guan Yi
Senior Manager
Lenovo Services

Shang Jing Chun

Operation Manager

Jiangsu Chengzhong Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Li Guan Yi, Senior Manager, Online Service, Lenovo Services

Topic: Lenovo Services in Experience Economy Age

Ms. Shang Jing Chun, Operation Manager, Jiangsu Chengzhong Garden Co., Ltd

Venue:

江苏省无锡市震泽路国家软件园海豚座B2

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Lenovo Services

Beijing September 12, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

GM, CS Center
RKYLIN Group

Mike Mi

President

ACCB

Qi Li

Supervisor

Lenovo

Jianye Wang

GM

Wisdom Consultants

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Topic: E-commerce Customer Service

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Ms. Qi Li, Supervisor, Customer Service Quality, Lenovo

Mr. Jianye Wang, General Manager, Wisdom Consultants Ltd

Venue:

北京市朝陽區酒仙橋路14號兆維工業園區C2樓2層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Rkylin E-Commerce

Hong Kong August 17, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Nicholas Yuen

Senior Telebet Manager

HK Jockey Club

Philip Chan
Director & GM
Canon Hongkong

Sam Yu

Professor

Suzhou University

Peter Grattan
Head of Customer Operations
Telstra

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Nicholas Yuen, Senior Telebet Manager, The Hong Kong Jockey Club

Topic: A 8S Telebet Centre: A Star Workplace

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

Topic: Close to customer – using Video Analytics Solution

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Mr. Peter Grattan, Head of Customer Operations, Telstra

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

How to create more business, products and service mobile O2O opportunities?

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue:

The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: The Hong Kong Jockey Club

Shenzhen August 15, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

朱剛岑

主席
亞太顧客服務協會

蔡冬

商學院院長

聯訊通

于寶山

教授

蘇州大學

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Dong Cai, Dean, Business School, LianXunTong Group

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Topic: Big Data, Cross-border Electricity Supplier and Supply Chain Finance

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

How to create more business, products and service mobile O2O opportunities?

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue:

深圳市南山區科技北三路南玻電子大廈2F

Organizer: