CSQS Roundtable

Speaker & Panelists:

About the CSQS

Chairman's Introduction

Benefits

CRE & CSQS Roundtable 2019

CRE & CSQS Roundtable 2018

CRE & CSQS Roundtable 2017

CRE & CSQS Roundtable 2016

CRE & CSQS Roundtable 2015

CRE & CSQS Roundtable 2014

CRE & CSQS Roundtable 2013

CRE & CSQS Roundtable 2012

CRE & CSQS Roundtable 2011

Roundtable Testimonials

Best-in-Class Presentation

Visit Best-in-Class Website

Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

Venue:

The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: The Hong Kong Jockey Club

Shenzhen August 15, 2017 2:30pm-5:30pm

Press Release Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index Theme:

繁體 | 简体

Jason Chu

Chairman

APCSC

Nicholas Yuen

Senior Telebet Manager

HK Jockey Club

Philip ChanDirector & GM

Canon Hongkong

SamYu

Professor

Suzhou University

Peter Grattan Head of Customer Operations Telstra

, Senior Telebet Manager, The Hong Kong Jockey Club

Speaker & Panelists:

, Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index Mr. Nicholas Yuen

Topic: A 8S Telebet Centre: A Star Workplace

, Director and General Manager, Canon Hongkong Company Limited

Mr. Philip Chan

Topic:

Close to customer – using Video Analytics Solution

,Professor, Suzhou University

Mr. Sam Yu Adjunct Professor, SKEMA Business School; , Head of Customer Operations, Telstra Mr. Peter Grattan

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Speaker & Panelists:

CRE & CSQS Roundtable 2017

If you would like to join our roundtable, please click the button for registration

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

Venue:

北京市朝陽區酒仙橋路14號兆維工業園區C2樓2層

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: Rkylin E-Commerce

Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Hong Kong Au gust 17, 2017 2:30pm-5:30pm

Press Release Theme:

CRE & CSQS Roundtable

Shenzhen December 27, 2017 2:00pm-5:00pm

Press Release
Theme: E-era Big Data Innovative Technology Service Experience Sharing Economy

Jason Chu

Chairman

APCSC

Maggie Zhang
GM

Regus

William Zhao

Founder

Copais

Yuning Zou

Manager

Service Quality

Shenzhen Gas

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: E-era Big Data Innovative Technology Service Experience Sharing Economy

Ms. Maggie Zhang, GM, Regus Business Service (Shenzhen) Ltd.

Mr. William Zhao, Founder, Shenzhen Copais International Fashion Investment & Development Co. Ltd

Topic: Intelligent Data: Misplacement, Distortion and Future -- An Intelligent Experience Tool from the Perspective of Human Life

Ms. Yuning Zou, Service Quality Manager, Shenzhen Gas Corporation Ltd

Topic: Internet and Wisdom to Help Traditional Gas Industry Transformation and Upgrading

Venue:

深圳市福田區益田路5033號平安金融中心85層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Regus Business Service (Shenzhen) Ltd.

Hong Kong December 7, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Ray Leung

Deputy GM

Service Quality

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Alex Pang
Director, eCommerce
FWD Life Insurance

Vincent Leung

Senior Manager

Canon Hongkong

Bonnie Chow

Former Head of Marketing

City Super

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human Resources, Hang Lung Properties Limited

Mr. Alex Pang, Director, eCommerce, FWD Life Insurance Company (Bermuda) Limited

Topic: O2O innovation via social media

Mr. Vincent Leung, Senior Manager of Business Service & Solution Division, Business Imaging Solution Group, Canon Hongkong Company Limited

Ms. Bonnie Chow, Former Head of Marketing, City Super Ltd

Venue:

Room 2109, Park In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

Guangzhou November 28, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Kit Xian

Manager,

Customer Servie Center

DYX Group

Alex Lee

Deputy GM

Anlai Communications Group

Xiaozhen Xie

Deputy Secretary-General

Guangzhou service trade and service outsourcing Association

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Kit Xian, Manager of Customer Service Center, DYX Group

Mr. Alex Lee, Deputy GM, Anlai Communications Group

Ms. Xiaozhen Xie, Deputy Secretary-General,Guangzhou service trade and service outsourcing Association

Venue:

广州市越秀区德政北路538号达信大厦13楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DYX Group

Shanghai November 16, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Delivery Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Andy Luk

Former COO

AXA Assistance

Apple Liu

Founder&CEO

First Human Resource

Yang Xiaojuan

Deputy GM

Jiangsu Cheng Zhong
Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr. Andy Luk, Former COO, AXA Asistance

Mr. Yin Zili, General Manager of Administration, China Pacific Life Insurance Co., Ltd.

Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd

Mrs. Apple Liu, Founder & CEO, First Human Resources

Mrs. Yang Xiaojuan, Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.

Venue:

上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties

Tianjin November 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee

founder

UFU Bang

Mike Mi
Secretariat
CCIIP

Jie Baichen

Associate Prof.

Tianjin University

Liu Yan Jun
Vice President
ACCB

Xiaofang Dong

GM

Shenzhou Haotian

Amy Zhao
GM, CS Center
RKYLIN Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Elizabeth Lee, Founder, UFU Bang

Topic: Invisible Service and 5 Star Service

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Jie Baichen, Associate Prof., Tianjin University

Mr.Yanjun Liu, Vice President, Academy of Contact Center and BPO

Ms. Xiaofang Dong, General Manager, Tianjin Shenzhou Haotian Technology Co. Ltd.

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Venue:

天津市東麗區麗湖環路

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: State Grid Corporation of China

Wuxi September 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Guan Yi
Senior Manager
Lenovo Services

Shang Jing Chun

Operation Manager

Jiangsu Chengzhong Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Li Guan Yi, Senior Manager, Online Service, Lenovo Services

Topic: Lenovo Services in Experience Economy Age

Ms. Shang Jing Chun, Operation Manager, Jiangsu Chengzhong Garden Co., Ltd

Venue:

江苏省无锡市震泽路国家软件园海豚座B2

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Lenovo Services

Beijing September 12, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

GM, CS Center
RKYLIN Group

Mike Mi

President

ACCB

Qi Li

Supervisor

Lenovo

Jianye Wang

GM

Wisdom Consultants

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Topic: E-commerce Customer Service

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Ms. Qi Li, Supervisor, Customer Service Quality, Lenovo

Mr. Jianye Wang, General Manager, Wisdom Consultants Ltd

Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Big Data, Cross-border Electricity Supplier and Supply Chain Finance

亞太顧客服務協會

朱剛岑主席

蔡冬

商學院院長聯訊通

蘇州大學

于寶山
教授

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Dong Cai, ,Dean, Business School LianXunTong Group Mr. Sam Yu, Topic:

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

Venue:

深圳市南山區科技北三路南玻電子大廈2F

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: LianXunTong Business Management (Shenzhen) Company

Shenzhen May 24, 2017 2:30pm-5:30pm

Press Release Innovative Best Practices for Customer Experience, Branding and CRM Theme:

Speaker & Panelists:

Zheng Shu Wen, Director, Business Operation , AIA Insurance Shenzhen Branch　

Jason Chu

Chairman APCSC

Wan Ke
General Manager
MCSE MCDBA Cloud Computing Center
Shenzhen Telecom

Yang Jian Wei

Managerbusiness-call

operation center
China Telecom Shenzhen Branch

Zhao Li

CEO
Grand Media
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. , General Manager, Wan Ke MCSE MCDBA Cloud Computing Center , Shenzhen Telecom

Mr. Yang Jian Wei , Manager, Business-Call Operation Center, China Telecom Shenzhen Branch

Topic: Exploration and Practice of China Telecom 's Contact Center Innovation

, Ms. Zhao Li CEO, Grand Media Mr.

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

深圳市福田區益田路5055號信息樞紐大厦中國電信深圳分公司4樓會議廳(地鐵羅寶綫購物公園站A出口)

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: China Telecom Shenzhen Branch

Hong Kong May 17, 2017 2:30pm-5:30pm

Press Release Innovative Best Practices for Customer Experience, Branding and CRM Theme:

Speaker & Panelists:

Jason Chu

Chairman APCSC

Malou Caluza

CMOQNET

Sinamar Reyes Head of Network Success QNET

Charles Mok

Legislative Councilor (IT)HKSAR

William Law

Director, EODBAIA Internationa

Daniel Chow

MDPrincipal
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

, Chief Marketing Officer, QNET Ltd Ms. Malou Caluza

Topic: Welcome to QNET

, Head of Network Success, QNET Mr. Sinamar Reyes Ltd

Topic: Driving Global Multichannel E-commerce

Managing Director, Customer Experience & Servicing, Principal Investment & Retirement Services Limited ,

, Legislative Councilor (IT), HKSAR Government

Topic: How to leverage on CRM to keep the Government relevant in this digital age Hon. Charles Mok Mr. Daniel Chow Mr. William Law

, Director, EODB, AIA International Limited

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Press Release Phnom Penh May 12, 2017 2:30pm-5:30pm

Venue:

Units G-L MG Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: QNET Ltd

Innovative Best Practices for Customer Experience, Branding and CRM Theme:

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Robert Elliott

CEO & GM Manulife Cambodia
Speaker & Panelists:

, Chairman, APCSC, CRE Awards Panel of Judge Mr. Jason Chu

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Robert Elliott , Chief Executive Officer and General Manager, Manulife Cambodia Mr.

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

4/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: Manulife Cambodia

Qingdao May 5, 2017 2:30pm-5:30pm

Press Release Explore New CS Model in the Era of Omnimedia Interaction Theme:

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Wang Yan
Director
Oversea Service
Haier

Zheng Xiao Qing
Manager
Haier

Xu Bing Qing
Director
East China Unit

TakShine Consulting

Ma Lin
Customer Service Manager
DHL

Amy Zhao

General Manager
CS Center
RKYLIN Group
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

, Oversea Service Director, Haier Overseas Electric Appliances Corp. LtdMr. Wang Yan

, Home Electrical appliancesMr. Zheng Xiao Qing Operation Manager, Haier China

Topic: Omnimedia Operation

, East China Business UnitMr. Xu Bing Qing Director, TakShine Consulting Services Ltd

Topic: How CRM Helps to Develop Modern Customer Service

Customer Service Manager, Shandong, DHL, Mr. Ma Lin

Topic: Insanely Customer Centric Culture of DHL

Ms. Amy Zhao, General Manager, Customer Service Center, RKYLIN Group

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

中国山东省青岛市崂山区海尔路1号海尔工业园区

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: Haier Overseas Electric Appliances Corp. Ltd

Taipei April 20, 2017 2:30pm-5:30pm

Press Release Innovative Best Practices for Customer Experience, Branding and CRM Theme:

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Liu Guan Sheng Consultant
Chinese Society for Quality

Eric Chang
CS Manager
DBS Bank

Sam Yuan
Manager
Channel Mgt

Far EasTone Telecom
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM
, Consultant, Chinese Society for Quality
Mr. Liu Guan Sheng
, Customer Service Manager, DBS Bank Taiwan
Mr. Eric Chang
, Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.
Mr. Sam Yuan

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

臺北市羅斯福路二段75號10樓

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: Chinese Society for Quality

uala Lumpur March 30, 2017 2:30pm-5:30pm K

Press Release Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Arnold Aranez
Director of Innovation Delivery
AIA Bhd.

Munirah Looi
President & CEO
Brandt International

Vigneswaran Sivalingam
Head of Channel Support
Maxis Bhd.

Jo Anne Ng
Vice President
Financial Institution
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Arnold Aranez, Director of Innovation Delivery, AIA Bhd.

Topic: Innovation in AIA
, Head of Channel Support, Maxis Bhd.
Mr. Vigneswaran Sivalingam
, Founder/President & CEO, Brandt International
Ms. Munirah Looi
, Vice President, Financial Institution
Ms. Jo Anne Ng

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Malaysia

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

Level 7, Wisma AIA, 99 Jalan Ampang, Kuala Lumpur, Malaysia 50450

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: AIA Bhd.

Singapore March 28, 2017 2:30pm-5:30pm

Press Release Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Yvonne Liow
Vice President
Luxaviation Asia

Keeve Tan
VP, Commodity
UOB Group

Kenneth Lim
Head of Enterprise Marketing
Huawei Technologies

Arun Cavale
Regional Executive, Marketing & Strategy
IBM

Katrina Too
APAC Marketing Manager
HubSpot

Rolf van der Pol MD SME Software Solutions

Eng Hock Chong
VP, Asia Pacific
CX Group
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy
, Vice President, Luxaviation Asia Pte Ltd.
Ms. Yvonne Liow
Topic:
How do Customer Experience, Social Media and Technology create strategic value in the current business environment?

, VP, Commodity Trading Firms & Corporates, UOB GroupMr. Keeve Tan

Topic: Stakeholders vs Shareholders in the Future Economy

, Head of Enterprise Marketing - Singapore, Huawei TechnologiesMr. Kenneth Lim

, Regional Executive, Marketing & Strategy, IBMMr. Arun Cavale

, Ms. Katrina TooAPAC Marketing Manager, HubSpot
, Managing Director, SME Software Solutions
Mr. Rolf van der Pol
, VP, Asia Pacific, CX Group
Mr. Eng Hock Chong

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Singapore

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

DHL Air Express Centre, 1 Tai Seng Drive, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: DHL Express (Singapore) Pte Ltd

Shanghai March 16, 2017 2:30pm-5:30pm

Press Release Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jerry Liu Head of Contact Center AIA Company Limited

AIA Company Limited

Luo Dan
CS Senior Manager

Benson Chen

Senior Development ManagerCisco China

Cai DongSheng

Secretariat

Shanghai HSE Association
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy
, Head of China Region Contact Center / Assistant Director, AIA Company Limited
Mr. Jerry Liu
Topic:
Enter into AIA Contact Center

Ms. Luo Dan, Customer Service Senior Manager, AIA Company Limited

Mr. Benson Chen, Senior Development Manager, Cisco China

Mr. Cai Dong Sheng, Secretariat, Shanghai Health, Safety & Environment Association

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

China, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

上海市徐家汇路610号日月光中心友邦保险有限公司10楼“梦想会议室”

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: AIA Company Limited Shanghai Branch

Beijing March 14, 2017 2:30pm-5:30pm

Press Release Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Wang Hai GM, Contact Center Lenovo Services

Daisy He
Product Manager
Lenovo Services

北京瑞仁文化发展有限公司

Elizabeth Li Chairman

Kerry Qin

CTi Forum GM

GM

Wang Jian Ye
深圳市优智企业管理顾问有限公司
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Wang Kai, General Manager, Contact Center, Lenovo Services Mr.

Ms. Daisy He, Xiaoxin Service Product Manager, Lenovo Services

Topic: User Segmentation Service Design Model to implement the transformation from transaction to relationship type

, Chairman, 北京瑞仁文化发展有限公司Ms. Elizabeth Li

Mr. Kerry Qin, General Manager, CTi Forum

Mr. Wang Jian Ye, General Manager, 深圳市优智企业管理顾问有限公司

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

China, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

北京市海淀区创业路8号群英科技园2号楼黄埔会议室

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: Lenovo Service

Guangzhou February 27, 2017 2:30pm-5:30pm

Press Release Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Zhen Lin
Executive VP
China Telecom 21CN

Simon Xu
Senior Consultant
Shi Bisset & Associates
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy
, Executive Vice President, China Telecom 21CN
Mr. Li Zhen Lin
, Assistant General Manager, China Telecom 21CN
Ms Feng Li Zhen
, Senior Consultant, Shi Bisset & Associates
Mr. Simon Xu

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

China, Hong Kong, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

ong Kong February 15, 2017 2:30pm-5:30pm

Press Release

Venue:

广州市天河区龙口中路211号华天国际广场东苑首层中国电信21CN

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: China Telecom 21CN

H Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Alexander Chan
Senior Programme Director

HKU SPACE Executive Academy

Joseph Chan
Founder & CEO
Asia Pay Group

Benjamin Lindsay

Senior Consultant

TeleTech
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

, Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy Topic: Dr. Alexander Chan
Enhancing Customer Experience Through Digital Innovation

Mr. Joseph Chan, Founder & CEO, AsiaPay Group
, Senior Consultant, TeleTech
Mr. Benjamin Lindsay

What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

, China, Asia Pacific and Western World

How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment? Business Innovation model from Hong Kong

What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy? How to create more business, products and service mobile O2O opportunities?

Venue:

Rm. 302, 3/F, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium Co-Organizer: HKU SPACE Executive Academy