|
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Roundtable
|
CRE & CSQS
Roundtable
Shenzhen
December
27, 2017
2:00pm-5:00pm
Press Release
Theme:
E-era Big Data
Innovative Technology Service Experience Sharing Economy
|
Jason Chu
Chairman
APCSC |
Maggie Zhang
GM
Regus |
William Zhao
Founder
Copais |
Yuning Zou
Manager
Service
Quality
Shenzhen Gas |
Speaker
& Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
E-era Big Data Innovative Technology Service Experience
Sharing Economy
Ms.
Maggie Zhang,
GM, Regus
Business Service (Shenzhen) Ltd.
Mr. William Zhao,
Founder, Shenzhen Copais International Fashion
Investment & Development Co. Ltd
Topic: Intelligent Data: Misplacement,
Distortion and Future -- An Intelligent Experience
Tool from the Perspective of Human Life
Ms. Yuning Zou,
Service
Quality
Manager, Shenzhen Gas Corporation Ltd
Topic:
Internet and Wisdom to Help Traditional Gas
Industry Transformation and Upgrading
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Venue: |
深圳市福田區益田路5033號平安金融中心85層 |
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Organizer: |
Asia Pacific Customer Service Consortium |
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Co-Organizer:
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Regus Business Service
(Shenzhen) Ltd. |
Hong Kong December
7, 2017
2:00pm-5:00pm
Press Release
Theme:
Big Data Innovate
Customer Experience, Discover Future Customer Loyalty
|
Jason Chu
Chairman
APCSC |
Ray Leung
Deputy GM
Service Quality
Hang Lung Properties |
Janet Poon
GM, HR
Hang Lung Properties |
Alex Pang
Director, eCommerce
FWD Life Insurance |
Vincent Leung
Senior Manager
Canon Hongkong |
Bonnie Chow
Former Head of Marketing
City Super |
Speaker
& Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data Transform O2O Retail
Shopping Experience Innovation
Mr. Ray
Leung ,
Deputy General Manager - Service Quality,
Hang Lung Properties Limited
Topic: From Great Service to Great
Experience
Ms. Janet Poon ,
General Manager - Human Resources, Hang Lung
Properties Limited
Mr. Alex Pang , Director, eCommerce, FWD Life
Insurance Company (Bermuda) Limited
Topic: O2O innovation via
social media
Mr.
Vincent Leung , Senior Manager of Business
Service & Solution Division, Business Imaging
Solution Group,
Canon Hongkong Company Limited
Ms. Bonnie Chow ,
Former Head of Marketing, City Super Ltd
|
Venue: |
Room 2109, Park In Commercial Centre,
56 Dundas Street, Mongkok, Kowloon |
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Organizer: |
Asia Pacific Customer Service Consortium |
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Co-Organizer:
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Hang Lung Properties |
Guangzhou
November
28, 2017
2:00pm-5:00pm
Press Release
Theme:
Big Data Innovate
Customer Experience, Discover Future Customer Loyalty
|
Jason Chu
Chairman
APCSC |
Kit Xian
Manager,
Customer Servie Center
DYX Group |
Alex Lee
Deputy GM
Anlai Communications Group |
Xiaozhen Xie
Deputy Secretary-General
Guangzhou service
trade and service outsourcing Association |
Speaker
& Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data Innovate
Customer Experience, Discover Future Customer Loyalty CRE
Index
Mr.
Kit Xian ,
Manager
of Customer Service Center, DYX Group
Mr.
Alex Lee,
Deputy GM, Anlai Communications Group
Ms.
Xiaozhen Xie ,
Deputy Secretary-General,Guangzhou
service trade and service outsourcing Association
|
Venue: |
广州市越秀区德政北路538号达信大厦13楼 |
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Organizer: |
Asia Pacific Customer Service Consortium |
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Co-Organizer:
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DYX Group |
Shanghai November
16, 2017
2:00pm-5:00pm
Press Release
Theme:
Big Data Transform O2O Retail
Shopping Experience Innovation
|
Jason Chu
Chairman
APCSC |
Ray Leung
Service Delivery Deputy GM
Hang Lung Properties |
Janet Poon
GM, HR
Hang Lung Properties
|
Andy Luk
Former COO
AXA Assistance |
Apple
Liu
Founder&CEO
First Human Resource |
Yang Xiaojuan
Deputy GM
Jiangsu Cheng Zhong
Garden |
Speaker
& Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data Transform O2O Retail
Shopping Experience Innovation
Mr. Ray
Leung,
Deputy General Manager - Service Quality,
Hang Lung Properties Limited
Topic: From Great Service to Great
Experience
Ms. Janet Poon,
General Manager - Human resources, Hang Lung
Properties Limited
Mr. Andy Luk, Former
COO,
AXA Asistance
Mr. Yin Zili,
General Manager of Administration, China Pacific Life
Insurance Co., Ltd.
Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd
Mrs. Apple Liu,
Founder & CEO,
First Human Resources
Mrs. Yang Xiaojuan,
Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.
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Venue: |
上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心 |
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Organizer: |
Asia Pacific Customer Service Consortium |
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