|
Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Roundtable
|
CRE &
CSqs roundtable
Check out the Highlight Video
on
YouTube
/
Youku
Hong Kong
14 December, 2012
2:30pM-5:30PM
Theme:
CRE Strategies
& Customer
Communications
|
Topic:
Speaker &
Panelists:
|
~
Digital marketing, Social Media, Mobile Internet and
Apps
~ CRM, contact center, BPO and eCommerce |
|
Jason Chu
Chairman
APCSC
|
Sinamar Reyes
Research and Development Manager
QNet |
Matt Valentine
Enterprise
Solution Director
Microsoft
|
Mun Shing Cheong
Head of E-Business, Sun Hung Kai
Financial
|
Daniel Cheah
Head, Technology
Experis IT |
|
|
Hong Kong ,
December 14, 2012
Organizers:
Asia Pacific Customer Service Consortium
(APCSC)
Co-organizer:
QNet Ltd.
(2011 CRE Awards winner in Global
Support Service of the Year, Best
Use of Knowledge Management of the
Year and Integrated Support Team of
the Year)
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
CRE
Strategies & Customer Communications
Mr. Sinamar Reyes,
Research and Development Manager for
International Operations, QNet Ltd.
Topic:
Global
Support with Multi-Channel Communications- Mobile and
Social Media Platforms
Mr. Matt Valentine,
Enterprise Solution Director, Microsoft
Topic:
The New Customer Conversation
Ms.
Mun Shing Cheong,
Head of
E-Business, Sun Hung Kai Financial
Mr. Daniel Cheah,
Head, Technology, Experis IT
Other speakers and panelists will be
confirmed soon
with successful market
communication?
How
to create more business,
products and service innovation
opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
Chin a,
Asia Pacific and Western World
How
do Social
Media/Digital//CRM/PR/Innovative
create strategic value in the
current business environment?
 |
|
Venue: |
12/F
Jubilee Centre, 18 Fenwick Street, Wan Chai,
Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
QNet Ltd. |
|
SHANGHAI
25
October, 2012
1:30pM-4:30PM
Check out the Highlight Video on
YouTube
/ youku
Theme:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today
|
Topic:
Speaker &
Panelists:
|
Discovering CRE Innovation &
Integration, Meeting Future Customer Demand
Today
|
Jason Chu
Chairman
APCSC
|
Gu Xiaofeng Operation Director China Pacific Life Insurance Co., Ltd. |
Mike Mi
President
Academy of
Contact Center & BPO (ACCB) |
Fan Xiaolong
General Manager
Shanghai Pudong Development Bank |
Shanghai CRE & CSQS Roundtable
on October 25, 2012
Speakers
& Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Discovering CRE Innovation & Integration, Meeting
Future Customer Demand Today
Mr. Gu Xiaofeng,
Operation Director, China Pacific Life Insurance Co., Ltd.
Topic:
Insurance beside you
- New Technologies for Adding Value and Innovation in
Insurance and Service Industry
Mr. Mike Mi ,
President, Academy of Contact Center & BPO (ACCB)
Topic:
Effective Talent Management
Strategies
Mr. Fan Xiaolong ,
General Manager, Credit Card
Customer Service Center, Shanghai Pudong Development Bank
-
What are CEO
focuses to achieve sustainable
growth?
-
How to create
more business innovation
opportunities?
-
What are the
strategic CRE initiatives from
different Industry Leaders and
immediate past CRE Awards
winners?
-
Service
Innovation model from Hong Kong,
China and Singapore
-
How do Social
Media/CRM/PR/Innovative Research
create strategic value in the
current business environment?
 |
|
Venue: |
上海市陆家嘴银城中路190号 交银大厦南楼 37楼1号会议室 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
China
Pacific Life Insurance Co., Ltd.
|
CRE &
CSqs roundtable
Check
out the Highlight Video on
YouTube
/
Youku
Hong Kong
11
October, 2012
2:30pM-5:30PM
Theme:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today
|
Topic:
Speaker &
Panelists:
|
Discovering CRE Innovation &
Integration, Meeting Future Customer Demand
Today
|
Jason Chu
Chairman
APCSC |
Sebastian Kuntz
International Business Development
& Board Member
Tripolis Solutions |
Charles Mok
Legislative Councilor (IT) and Founding
Chair Internet Society Hong Kong |
Raymond Choi
Chief
Customer Services Engineer
Hongkong Electric |
Mimi Fu
Director, Training and Development
Ocean Park |
Hong Kong CRE & CSQS Roundtable
on October 11, 2012
Speakers
& Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Discovering CRE Innovation & Integration, Meeting
Future Customer Demand Today
Mr.
Sebastian Kuntz,
International Business Development
and Board Member, Tripolis Solutions, Netherlands
Topic:
Email 3.0, Dynamic Email As Integral Part of Innovative Crosschannel Dialogue Marketing
Mr. Charles Mok ,
Legislative Councilor (IT) and
Founding Chair of Internet Society
Hong Kong
Topic:
How Social
Media Is Changing Our World
Mr.
Raymond Choi,
Chief Customer Services Engineer, The Hongkong Electric
Co., Ltd.
Ms.
Mimi Fu, Director of Training and Development, Ocean
Park
-
What are CEO
focuses to achieve sustainable
growth?
-
How to create
more business innovation
opportunities?
-
What are the
strategic CRE initiatives from
different Industry Leaders and
immediate past CRE Awards
winners?
-
Service
Innovation model from Hong Kong,
China and Singapore
-
How do Social
Media/CRM/PR/Innovative Research
create strategic value in the
current business environment?
 |
|
Venue: |
M/F Electric Center, 28
City Garden Road, North Point, Hong Kong |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
The Hongkong Electric Co., Ltd.
|
CRE &
CSqs roundtable
Malaysia
8 August, 2012
1:30pM-4:30PM
Theme:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today
|
Topic:
Speaker &
Panelists:
|
Discovering CRE Innovation &
Integration, Meeting Future Customer Demand
Today
|
Jason Chu
Chairman of APCSC
|
Eric Lee
V.P.,
Digital Marketing
RHB Investment Bank Berhad |
Nirinder Singh,
G.M.,
Customer Service & Marketing,
Tenaga Nasional Berhad |
Fauzil Wahab,
G.M.,
BPO
Operations
VADS Bhd |
Malaysia CRE & CSQS Roundtable
on August 8, 2012
Speakers
& Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Discovering
CRE Innovation & Integration, Meeting Future
Customer Demand Today
Mr.
Eric Lee, Vice President, Digital Marketing, RHB
Investment Bank Berhad
Topic:
Strategic CRE, Social Media and Service Innovation
Initiatives from Malaysia’s Online Investment Brokerage
Industry
Ir. Nirinder Singh
Johl,
General
Manager, Customer Service & Marketing, Tenaga Nasional
Berhad
Topic:
Future Proofing TNB's Customer Service ~ A
Possible 10-Year Road Map
Encik Mohd
Fauzil Bin Wahab, General Manager, BPO
Operations, VADS Bhd
-
What are CEO
focuses to achieve sustainable
growth?
-
How to create
more business innovation
opportunities?
-
What are the
strategic CRE initiatives from
different Industry Leaders and
immediate past CRE Awards
winners?
-
Service
Innovation model from Hong Kong
and China
-
How do Social
Media/CRM/PR/Innovative Research
create strategic value in the
current business environment?
 |
|
Venue: |
20th Floor,
Wisma TNB, No. 19, Jalan Timur, 46200 Petaling
Jaya, Selangor Darul Ehsan, Malaysia |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Tenaga Nasional Berhad
|
CRE &
CSqs roundtable
Taipei
16 July, 2012
2:30pM-5:30PM
Theme:
Discovering CRE Innovation & Integration, Meeting Future
Customer Demand Today
|
Topic:
Speaker &
Panelists:
|
Discovering CRE Innovation &
Integration, Meeting Future Customer Demand
Today
|
Jason Chu
Chairman of APCSC
|
Yi-Ching Chen
DGM of the Department of
Customer Service,
Chunghwa Telecom Co., Ltd.
|
Michael
Sung
Direct
Banking and Business development &
alliance Director of Citibank
(Taiwan) Ltd. |
Chi-Ming Kuan
Secretary General,
Chinese Society for Quality |
Jack Chen
Director of
Canadian Chamber of Commerce
|
Andy Peng
President of Avis
Taiwan
|
Taipei CRE & CSQS Roundtable on
July 16, 2012
Speakers
& Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Discovering
CRE Innovation & Integration, Meeting Future
Customer Demand Today
Mr. Yi-Ching Chen,
DGM of the Department of
Customer Service, Chunghwa Telecom Co., Ltd.
Topic:
Customer Relationship
Excellence, Key to Success in Customer Loyalty
Mr. Michael Sung,
Direct Banking and Business development & alliance
Director of Citibank(Taiwan) Ltd.
Topic:
Innovation, digital,
social marketing and customer loyalty
Dr. Chi-Ming Kuan,
Secretary General, Chinese Society for Quality
Mr. Jack Chen,
Director of Canadian Chamber of Commerce
Mr. Andy Peng,
President of Avis Taiwan
-
What are CEO
focuses to achieve sustainable
growth?
-
How to create
more business innovation
opportunities?
-
What are the
strategic CRE initiatives from
different Industry Leaders and
immediate past CRE Awards
winners?
-
Service
Innovation model from Hong Kong
and China
-
How do Social
Media/CRM/PR/Innovative Research
create strategic value in the
current business environment?
 |
|
Venue: |
臺北市信義路一段21之3號中華電信12樓 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Chunghwa Telecom Co., Ltd.
|
|
Supporting
Organizers:
|
Chinese Society
for Quality, Taiwan Call Center Development
Association |
CRE &
CSqs roundtable
Shenzhen
25
APRIL, 2012
2:00pM-5:00PM
Theme:
Future Development and Industrial Upgrading of Call Centers
|
Topic:
Speaker &
Panelists:
|
Future Development and
Industrial Upgrading of Call Centers
|
Jason Chu
Chairman of APCSC
|
Shenzhen,
April 25th
Organizers:
Asia Pacific Customer Service
Consortium
(APCSC)
Shenzhen Contact Center Association
(SCCA)
Co-organizer:
CNCCS
Tentative guest speakers:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for World Class
Companies
Mr. Jiang Ming Jie, General
Manager of
Kingdee International Software Group
Company Limited
Topic:
Cloud
Service
Innovation in the Age of Mobile
Internet
Other speakers and panelists will be
confirmed soon
Call Center
-
Customer Experience Management
-
Value Added Services
-
Channel Optimization
-
Human Resources Management
-
Application of New technology
Site Visit to Kingdee International
Software Group Company Limited after
Roundtable |
|
Jiang Ming Jie
General Manager of Kingdee
International |
|
|
Venue: |
深圳市南山區科技園科技南12路2號金蝶軟體園A棟1樓VIP2會議室 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
CNCCS
|
CRE &
CSqs roundtable
Shanghai
13
APRIL, 2012
1:30pM-4:30PM
Theme:
Optimizing Customer Experience Management for
World Class Companies
|
Topic:
Speaker &
Panelists:
|
Optimizing
Customer Experience Management for World Class
Companies
|
Jason Chu
Chairman of APCSC
|
Yan Zi Li
General Manager of Customer Services Department，CPIC |
Sebastien Balestas
Director of
Avazu DSP
|
Dominic Penaloza
CEO of Ushi.com
|
Zhang Yan Hui
General Manager of Sales and Marketing Services
Centre, Forte
|
Shanghai CRE & CSQS Roundtable on
April 13, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Mr. Yan Zi Li ,
General Manager of Customer
Services Department, China Pacific
Life Insurance Co., Ltd.,
Mr. Sebastien Balestas, Director
of International Business
Development, Avazu DSP
Mr. Dominic Penaloza ,
CEO,
Ushi.com
Ms.Zhang Yan Hui,
General Manager of Sales and
Marketing Service Centre, Forte
|
|
Venue: |
上海市陸家嘴銀城中路190號37樓1號會議室 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
China Pacific Life Insurance Co., Ltd.
|
CRE &
CSqs roundtable
Kuala Lumpur
21
March, 2012
2:00pM-5:00PM
Theme:
Optimizing Customer Experience Management for
World Class Companies
|
Topic:
Speaker &
Panelists:
|
Optimizing
Customer Experience Management for World Class
Companies
|
Jason Chu
Chairman of APCSC
|
Pushpa Balan
Global Head of QNet Ltd |
Munirah Looi
Founder/President & CEO of Brandt International |
Elton Kuah
Founder,
Enrich Social Media |
Wardhani Soedjono
•President
Director
of
PT VADS Indonesia
|
Kuala Lumpur CRE & CSQS Roundtable on
March 21, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Ms.
Pushpalatha Balan, Global Head, QNet
Ltd
Topic:
The Relevance & Importance of
Employee Engagement in a
Multilingual Contact Centre
Environment
Ms. Munirah Looi,
Founder/President & CEO, Brandt
International
Mr. Elton Kuah, Founder
of Enrich Social Media
|
|
Venue: |
Level 9,
Block C, PJ8, Menara Qi, No 23, Jalan Barat,
Section 8, 46050 Petaling Jaya, Selangor,
Malaysia |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
QNet Ltd.
|
CRE &
CSqs roundtable
BEIJING 1
March, 2012
2:30pM-5:30PM
Theme:
Optimizing Customer Experience Management for
World Class Companies
|
Topic:
Speaker &
Panelists:
|
Optimizing
Customer Experience Management for World Class
Companies
|
Jason Chu
Chairman of APCSC |
Elizabeth Lee
Senior
Consultant Expert of the Service
Marketing Industry
|
Philip Beck
Chairman of
Dubeta
Pty Ltd
|
Liu Yan-Jun
Vice President of Academy of Contact
Center & BPO |
Beijing CRE & CSQS Roundtable on March 1, 2012
Speaker &
Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Ms. Gwen Wang,
Customer
Service Director of DHL-Sinotrans
International Air Courier Ltd.
Ms.
Elizabeth Lee, Senior
Consultant Expert of the Service
Marketing Industry
Topic:
用心溝通，與客戶共贏
Mr.
Philip Beck, Chairman of Dubeta
Pty Ltd
Mr. Liu
Yan-Jun, Vice President
of Academy of Contact Center & BPO
Mr. Ma
Dong-Wei, General Manager of
Customer Service Center of
Innovation Dep., Taikang Life
Insurance Co. Ltd
Ms. Bu Xin-Ji,
Vice President of Healthlink
(Beijing) Co., Ltd.
|
|
Venue: |
北京市亦莊經濟技術開發區榮華南路18號 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
DHL-Sinotrans International Air Courier Ltd.
|
CRE &
CSqs roundtable
GUANGZHOU
28
February, 2012
2:30pM-5:30PM
Theme:
Optimizing Customer Experience Management for
World Class Companies
|
Topic:
Speaker &
Panelists:
|
Optimizing
Customer Experience Management for World Class
Companies
|
Jason Chu
Chairman of APCSC |
Ms. Sarah Chen
Customer Service Manager of DHL-Sinotrans
Southern District |
|
|
Guangzhou CRE & CSQS Roundtable on February 28, 2012
Speaker &
Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Ms. Sarah Chen,
Customer Service Manager of
DHL-Sinotrans Southern District
|
|
Venue: |
廣州市越秀區中山三路33號中華國際中心A座24層 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
DHL-Sinotrans
International Air Courier Ltd. |
CRE &
CSqs roundtable
Taipei
13
February, 2012
2:30pM-6:00PM
Theme:
Strategic Customer Relationship Excellence in the Changing
Business World
|
Topic:
Speaker &
Panelists:
|
Strategic Customer
Relationship Excellence in the Changing Business World
|
Jason Chu
Chairman of APCSC |
Dr. Kuo-Yen Wei,
Chairperson, RDEC of
Taipei City Government |
Yi-Ching Chen
CEO of the Department of
Customer Service
Chunghwa Telecom Co., Ltd. |
Tai-Liang Yang
Director of Station
Operations Division
Taipei Rapid Transit
Corporation |
Taipei CRE & CSQS Roundtable on February 13, 2012
Speaker &
Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Strategic
Customer Relationship Excellence in the Changing
Business World
Dr. Kuo-Yen Wei,
Chairperson, Research, Development and Evaluation
Commission of Taipei City Government
Topic:
Current Challenges and Opportunities of Public
Service from Hotline 1999
Mr.Tai-Liang Yang,
Director of Station Operations Division,
Taipei Rapid Transit Corporation
Mr. Yi-Ching Chen,
CEO of the Department of Customer Service, Chunghwa
Telecom Co., Ltd.
Dr.
Yea-Jou Shiau,
Director
of Chinese Society for Quality
|
|
Venue: |
臺北市中山區中山北路二段48巷7號7樓 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Taipei Rapid Transit Corporation
|
|
|
|
|
