|
CRE & CSqs
roundtable
Hong Kong December 19, 2013
2:30pm-6:00pm
Press Release
Theme: Customer
Engagement, Social Media Monitoring & Listening, and Market Analytics
|
Topic:
Speaker &
Panelists:
|
Customer
Engagement, Social Media Monitoring & Listening, and Market Analytics
|
Jason Chu
Chairman
APCSC
|
Malou T. Caluza
Director of Operations
QNET Ltd
|
Frits Fraase Storm
Country Director
Tripolis Solutions
|
Pack Ling
former
Chief Information Officer,
Greater China,
General Electric
&
CEO
Digital Bronco Technology |
Speaker & Panelists:
Mr. Jason Chu , Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Customer
Engagement, Social Media Monitoring & Listening, and Market Analytics
Ms. Malou T. Caluza ,
Director of Operations, QNET Ltd.
Topic:
Why Customer
Experience and not just Customer
Service
Mr. Frits Fraase Storm,
Country
Director, Tripolis Solutions
Topic:
The Evolution from Customer Service
to Customer Engagement
Mr. Pack Ling,
CEO, Digital Bronco Technology Ltd. (former Digital
Marketing Director, Greater China of GE)
How
to create more business,
products and service innovation
opportunities from market
analytics?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Taiwan, China, Hong Kong, Asia
Pacific and Western World
How
do
Customer Engagement, Social
Monitoring/Listening
and Market Analytics create
strategic value in the
current business environment?
|
|
Venue: |
Units G-L, 21/F, MG Tower, 133 Hoi Bun Road,
Kwun Tong, Kowloon East |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
QNet Limited
|
CRE & CSqs
roundtable
Shenzhen December 16, 2013
2:30pm-6:00 pm
Press Release
Theme: Customer
Relationship Excellence Contact Center Successes and Innovations
|
Topic:
Speaker &
Panelists:
|
Customer
Relationship Excellence Contact Center Successes and Innovations
|
Jason Chu
Chairman
APCSC
|
Mike Mi
President
Academy of
Contact Center & BPO |
Sherman Zheng
Operation Assistant
General Manager
AIA Shenzhen Branch |
David Yung
Operation Manager
AEON Information Service (Shenzhen) Co., LTd. |
Yifeng Li
CEO
深圳市感恩文化發展有限公司 |
Joanna Wang
Operation
Manager of CSC
IBM Solutions & Services (Shenzhen) Co., Ltd.
|
Speaker & Panelists:
Mr. Jason Chu , Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Customer
Relationship Excellence Contact Center Successes and Innovations
Mr. David Yung ,
Operation Manager, AEON Information Service (Shenzhen) Co., Ltd.
Topic:
China Customer Service Industry Transfer To Third-Tier Cities
Mr. Mike Mi ,
President, Academy of Contact Center & BPO (ACCB)
Mr. Sherman Zheng ,
Operation Assistant General Manager, AIA Shenzhen Branch
Mr. Yifeng Li, CEO, 深圳市感恩文化發展有限公司
Ms.
Joanna
Wang,
Operation
Manager of CSC ,
IBM Solutions & Services (Shenzhen) Co., Ltd.
Mr.
Joakim Liu,
Managing Director of Southeast Asia, Yonyou Software Co.
Ltd.
Mr.
Yang Zhongfen,
Deputy General Manager,
Changcheng
Property
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
深圳市罗湖区嘉宾路4028号太平洋商贸大厦B座23楼 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
AEON Information Service (Shenzhen) Co., Ltd.
|
CRE &
CSqs roundtable
Taipei December 2, 2013
2:30pm-5:30pm
Press Release
Theme: Digital, Social, Mobile Innovation
Excellence and Service Leadership
|
Topic:
Speaker &
Panelists:
|
Digital, Social, Mobile Innovation Excellence
and Service Leadership
|
Jason Chu
Chairman
APCSC
|
Liu Keh-Yeong
Assistant Vice President
Department of Customer Service
Chunghwa Telecom Co., Ltd.
|
Dr. Shiau Y. J.
Joe
Director
Chinese Society for Quality |
|
Speaker & Panelists:
|
Mr. Jason Chu , Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Digital,
Social, Mobile Innovation Excellence and Service Leadership
Mr.
Liu Keh-Yeong,
Assistant Vice President,
Department of Customer Service,
Chunghwa Telecom
Co., Ltd.
Topic:
Business Opportunity of Broken
Time - Digital Branch
|
Dr. Shiau Y. J. Joe ,
Director, Chinese Society for Quality
Topic:
Customer Service Audit
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
9/F, 75 Roosevelt
Road, Sec. 2, Taipei, Taiwan |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
Chinese Society for
Quality
|
CRE &
CSqs roundtable
Hong Kong November 7, 2013
2:30pm-5:30pm
Press Release
Theme: Customer Relationship Excellence
Contact Center Successes and Innovations
|
Topic:
Speaker &
Panelists:
|
Customer Relationship
Excellence Contact Center Successes and
Innovations
|
Jason Chu
Chairman
APCSC
|
Wallace Ng
Group
Vice President, CS
DYXnet Group
|
Malou Caluza
Director of Operations
QNet Ltd. |
Arist Yue
Telebet Manager
The Hong Kong Jockey Club |
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Customer
Relationship Excellence Contact Center Successes and
Innovations
Mr. Wallace Ng,
Group
Vice President, Customer Service,
DYXnet Group
Topic:
Social Media: The challenges and
opportunities to customer services
Ms. Malou T. Caluza,
Director of Operations, QNET Ltd
Topic:
Customer Service, Contact Center and Social Media CRM
Ms. Arist Yue,
Telebet Manager, The Hong Kong Jockey Club
Topic:
Inspiring New Generation to Achieve Customer Service
Excellence and Success of the Tsing Yi Contact Centre
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
22/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun
Tong, Kowloon, Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
DYXnet Group
|
CRE &
CSqs roundtable
Singapore September 30, 2013
2:30pm-5:30pm
Press Release
Theme: Digital, Social, Mobile Innovation
Excellence and Service Leadership
|
Topic:
Speaker &
Panelists:
|
Digital, Social, Mobile Innovation Excellence and
Service Leadership
|
Jason Chu
Chairman
APCSC
|
Nizam Md Agil
Customer Service Director
DHL Express Singapore |
Patrick Liew
Special Advisor
HSR
Global Ltd. |
Keith Kee
Imm Past President Engineering Alumni Singapore |
Ronald Jones
Head of APAC Operations and
Workforce
eBay Asia Pacific |
Speaker & Panelists:
Mr. Jason Chu , Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Digital,
Social, Mobile Innovation Excellence and Service Leadership
Mr. Patrick Liew, Special
Advisor (Former Executive Chairman & CEO), HSR Global Ltd.
Topic: Changing Business Landscape - The
Social Media Way
Mr. Nizam Md Agil,
Customer Service Director,
DHL
Express (Singapore) Pte Ltd
Mr. Keith Kee,
Imm Past President, Engineering Alumni Singapore
Topic:
Engaging Customer Service Standards in Developing
Markets - Cases from Ghana, Kurdistan and Myanmar
Mr. Ronald Jones ,
Head of APAC Operations and Workforce, eBay Asia Pacific
Other speakers and panelists will be
confirmed soon
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
Diamond Room, Level 5,
1 Tai Seng Drive, DHL Air Express Centre,
Singapore 535215 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
DHL Express (Singapore) Pte Ltd
|
CRE &
CSqs roundtable
Guangzhou September 26, 2013
2:30pm-5:30pm
新聞稿
Theme:
Creating
Tomorrow's Consumer Experience with CRE Innovation &
Integration
|
Topic:
Speaker &
Panelists:
|
Creating
Tomorrow's Consumer Experience with CRE Innovation &
Integration
|
Jason Chu
Chairman
APCSC
|
Li Fang
Senior CS
Officer
AIA Guangdong |
Helen Huang
Senior Manager
AIA Guangdong |
Cherry Peng
Contact Centre Supervisor
DHL-Sinotrans
International
Air Courier Ltd. |
Li Zhenlin
Enterprise Mail Division
Manager
21CN
|
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic: Creating
Tomorrow's Consumer Experience with CRE Innovation &
Integration
Ms. Li Fang, Senior Customer Service
Officer, AIA Company
Limited Guangdong Provincial Branch
Topic:
Objection Handling
Ms. Helen Huang,
Senior Manager, AIA Company Limited Guangdong
Provincial Branch
Ms.
Cherry Peng,
Contact Centre Supervisor, DHL-Sinotrans
International Air Courier Ltd.
Mr. Li Zhenlin,
Enterprise Mail
Division
Manager,
21CN
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
3/F, Jie Tai Plaza, 218-222,
Zhongshan 6 Road, Guangzhou |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
AIA Company
Limited Guangdong Provincial Branch
|
CRE &
CSqs roundtable
Hong
Kong September 16, 2013
2:30pm-5:30pm
新聞稿
Theme: Digital, Social, Mobile Innovation
Excellence and Service Leadership
|
Topic:
Speaker &
Panelists:
|
Digital, Social, Mobile Innovation Excellence and
Service Leadership
|
Jason Chu
Chairman
APCSC |
Patrick Ng
Executive Manager
The Hong Kong Jockey Club |
Charles Mok
Legislative
Council (IT)
HKSAR
Government |
Rosa Ho
Customer
Services Controller
The Hongkong
Electric Co., Ltd. |
Eric Cheng
Head of China ICT, Finpro -
Finland Trade Center
|
Michael Joyce
Executive Director
IPSOS
|
Speaker & Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Digital, Social, Mobile Innovation Excellence and
Service Leadership
Mr. Charles Mok ,
Legislative Council (I.T.), HKSAR
Topic:
Mobile Applications and Privacy - Issues and
Implications
Mr. Eric Cheng, Head of China
ICT, Finpro - Finland Trade Center
Topic:
Innovation Leadership and What after Nokia?
Mr. Michael Joyce, Executive Director, IPSOS
Topic: Mobile Research Case Studies
Mr. Patrick Ng,
Executive
Manager, Strategic Customer Systems & Planning, The Hong
Kong Jockey Club
Ms.
Rosa
W.Y. Ho,
Customer Services Controller, The Hongkong
Electric Co., Ltd.
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
Happy Valley Stand, Entrance
B, 4th Floor, Happy Valley Racecourse, Happy Valley, Hong
Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
The Hong Kong Jockey
Club
|
CRE &
CSqs roundtable
Shenzhen
August 23, 2013
2:30pm-5:30pm
新聞稿
Theme: Digital, Social, Mobile Innovation
Excellence and Service Leadership
|
Topic:
Speaker &
Panelists:
|
Digital, Social, Mobile Innovation Excellence and
Service Leadership
|
Jason Chu
Chairman
APCSC
|
Kingenter
Executive Director Hui Cheng
Commercial
Service
Development
|
Lu Junhui
General Manager Tang Jiu Group |
Xu Ziying
General Manager China Merchants Bank Co. Ltd. |
Nancy Lee
Brand Director
Grand Media
International
Culture Group |
James Chan
Manager of GCG
Service Desk Delivery IBM China |
Shenzhen, August 23, 2013
Co-organizer:
Hui Cheng Commercial Service Development Co.,
Ltd. and Tang Jiu Group
Speaker & Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Digital, Social, Mobile Innovation Excellence
and Service Leadership
Mr. Kingenter ,
Executive Director, Hui Cheng Commercial Service
Development Co. Ltd
Topic:
Innovative services in the practical application
of Chinese enterprises
Mr. Lu Junhui ,
General Manager, Tang Jiu Group
Topic:
Black Wine - Leading Chinese wines towards new
heights of service
Ms. Nancy Lee ,
Branding Director, Grand Media
Topic:
Mobility Integrate service innovation
Ms. Xu Ziying ,
General Manager, Direct Banking Center of China
Merchants Bank Co., Ltd.
Mr. James Chan ,
Manager of GCG Service Desk Delivery, IBM China
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
|
|
Venue: |
深圳市福田区泰然四路29号创新科技广场A座17楼唐酒集团会议室 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
Hui Cheng Commercial Service Development Co., Ltd.
and Tang Jiu Group
|
CRE &
CSqs roundtable
Kuala Lumpur
August 1, 2013
9:30pm-12:30pm
Press Release
Theme: Digital, Social, Mobile Innovation
Excellence and Service Leadership
|
Topic:
Speaker &
Panelists:
|
Digital, Social, Mobile Innovation Excellence and
Service Leadership
|
Jason Chu
Chairman
APCSC
|
Mona Cheah
Head of eChannels
Astro Malaysia |
Edmund Yong
Head of New Media Marketing
Astro Malaysia |
Swee Keong Joo
Head, Customer Experience
Celcom Axiata Berhad |
Thong Wai Yin
VP & Head, Claims
Great Eastern Life
Assurance |
|
Kuala Lumpur , August 1, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Astro Malaysia Holdings Berhad
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Digital, Social, Mobile Innovation Excellence and
Service Leadership
Ms. Mona Cheah,
Head of eChannels, Astro Malaysia Holdings Berhad
Topic:
Social Media Care – Rules of Engagement in
the Social Space
Mr.
Edmund Yong,
Head of New Media Marketing, Astro Malaysia
Holdings Berhad
Topic:
Bricks-and-Clicks
– Multi-Channel Customer Care in the New Media
Age
Mr. Swee Keong Joo,
Head, Customer Experience - Digital Services,
Celcom Axiata Berhad
Ms. Thong Wai Yin,
VP & Head, Claims, Great Eastern Life
Assurance (M) Berhad
How
to create more business,
products and service innovation
opportunities?
What
are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service Innovation model from
Hong Kong, China, Asia Pacific
and Western World
How
do Social
Media/Digital/CRM/PR/Innovative
create strategic value in the
current business environment?
 |
|
Venue: |
Level 8, Astro Customer Contact Centre,
Menara ICON, Jalan Tun Razak, Kuala Lumpur 50400 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Astro Malaysia Holdings
Berhad
|
新聞稿
CRE &
CSqs roundtable
ShANGHAI
24 April, 2013
2:30pM-5:30PM
Theme:
Social CRM, Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM, Customer Service, Marketing & PR
Jason Chu
Chairman
APCSC |
Ric Sun
National CS Development Manager
DHL-Sinotrans International Air Courier
Ltd. |
Betty Liang
Area Customer Service Manager
DHL-Sinotrans International Air Courier
Ltd. |
Jenny Ding
HRD
Ushi.com |
Arthur Peng
Assistant General Manager
Randstad
|
|
S hanghai,
April 24, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
DHL-Sinotrans International Air
Courier Ltd.
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr. Ric Sun ,
National CS
Development Manager,
DHL-Sinotrans International Air Courier Ltd.
Topic: CS Staff Development
in DHL
Ms. Betty Liang, Area Customer Service Manager, EA CSD, DHL-Sinotrans
International Air Courier Ltd.
Ms. Jenny Ding , HRD, Ushi.com
Mr. Arthur Peng , Assistant General Manager, Human
Resources, Randstad
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
|
|
Venue: |
上海市虹口区纪念路303号3楼B3-2 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
DHL-Sinotrans
International Air Courier Ltd.
|
新聞稿
CRE &
CSqs roundtable
Shenzhen
22 April, 2013
2:30pM-5:30PM
Theme:
Top 10 Social Media Crisis Made by Well Know Brands in Customer
Service, Marketing, HR and PR
|
Topic:
Speaker &
Panelists:
|
Top 10 Social Media Crisis Made by Well Know Brands
in Customer Service, Marketing, HR and PR
Jason Chu
Chairman
APCSC |
Kingenter Wang
Executive Director
Hui Cheng Commercial Service Development
Co. Ltd |
Sdanlia Wong
Customer Service Manager
China Telecom Global Limited |
Betty Wang
Operation
Manager
China Telecom Global Limited |
Yifeng Li
CEO
深圳市感恩文化發展有限公司 |
|
Shenzhen ,
April 22, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Hui Cheng Commercial Service Development Co., Ltd.
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE
Awards Panel of Judge
Topic:
Top 10 Social Media Crisis Made by Well Know Brands in
Customer Service, Marketing, HR and PR
Mr. Kingenter Wang,
Executive Director, Hui Cheng Commercial Service Development
Co. Ltd
Ms. Betty Wang, Operation Manager,
China Telecom Global Limited
Ms. Sdanlia Wong, Customer Service Manager, China Telecom Global
Limited
Mr. Yifeng Li, CEO, 深圳市感恩文化發展有限公司
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
深圳市罗湖区京基金融中心(京基100)24樓會議室 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Hui Cheng Commercial Service Development Co., Ltd.
|
新聞稿
CRE &
CSqs roundtable
kUNMING
19 april, 2013
2:30pM-5:30PM
Theme:
Creating Tomorrow's Consumer Experience in An Omni-channel World
|
Topic:
Speaker &
Panelists:
|
Creating Tomorrow's Consumer Experience in An Omni-channel World
Jason Chu
Chairman
APCSC |
ManJiang Guo
Assistant General Manager
China Pacific Life
Insurance Co., Ltd. Yunnan Branch |
Xu Jin Xia
China Pacific Life Insurance Co., Ltd. Yunnan
Branch Branch |
Kunming April
19,
2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
China Pacific Insurance (group) Co., Ltd.
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Creating Tomorrow's Consumer Experience in An Omni-channel World
Ms. JinXia Xu, Store Manager, China Pacific Life Insurance Co., Ltd. Yunnan
Branch
Topic:
Enjoying the service on your side
Mr. ManJiang Guo,
Assistant General Manager, China Pacific Life
Insurance Co., Ltd. Yunnan Branch
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
-
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
-
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
-
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
云南省昆明市穿金路197号太平洋大厦八楼804会议室 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
China Pacific Insurance (group) Co., Ltd.
|
Press Release
CRE &
CSqs roundtable
Singapore
11 april, 2013
2:00pM-5:00PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Jason Chu
Chairman
APCSC |
William Wong
Director
Corporate Development & Research
Land Transport Authority |
Audrey Ow
Manager of
Corporate Development Division
Land Transport Authority |
Tim North
Director of International Sales & Channels
Eptica Pte |
Stanley Chong
CS Development Manager
DHL Express
(Singapore) Pte Ltd
|
Singapore April
11,
2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Land Transport Authority
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr.
Tim North ,
Director of International Sales & Channels, Eptica Pte
Topic:
How to supercharge
productivity and customer satisfaction in a multichannel world
Ms.
Audrey Ow,
Manager, Corporate Development Division, Land Transport Authority
Topic:
A People-Centred Land Transport System
Mr. William Wong,
Director, Corporate Development &
Research, Land Transport Authority
Mr. Stanley Chong,
CS Development Manager, DHL Express
(Singapore) Pte Ltd
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
-
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
-
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
-
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
|
|
Venue: |
Block 5 Function Room, No. 1 Hampshire Road, Singapore 219428 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Land Transport Authority
|
Press Release
CRE &
CSqs roundtable
Kuala lumpur
10
april, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Jason Chu
Chairman
APCSC
|
Krishna
Web Advisor, Web Business Strategist |
Ramlan Ahmad
Managing Director
Global Business Transformation Consulting Sdn
Bhd |
Sangeeta Kaur
CEO & Founder Emerging Journey Asia |
George Bohlender
Managing Director
Dragonfire Corporate Solutions Sdn Bhd
|
Fauzil Wahab
G.M.
BPO
Operations
VADS Bhd |
Kuala Lumpur April
10,
2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr. George Bohlender,
Managing Director, Dragonfire Corporate Solutions Sdn Bhd
Topic:
Malaysian Customer Service - Fact or Fiction?
Ms. Sangeeta Kaur,
CEO & Founder, Emerging Journey Asia
Topic:
Using Profiling for Talent Selection in Customer-oriented Industries
Mr. Ramlan Ahmad,
Managing Director, Global Business Transformation Consulting Sdn Bhd
Topic:
A customer’s experience at Electrical,
Electronics and Furniture (EEF) retail outlet
Mr. Krishna,
Web Advisor,
Web Business Strategist
Topic:
Leveraging Web Technologies to Create Positive Customer Experiences
Mr. Encik Mohd
Fauzil Bin Wahab, General Manager, BPO
Operations, VADS Bhd
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
-
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
-
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
-
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
|
|
Venue: |
B-03-01, Southgate
Commercial Centre, No 2, Jalan Dua Off Jalan Chan Sow Lin,
55200 Kuala Lumpur, Malaysia |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd
|
CRE &
CSqs roundtable
Guangzhou
28
March, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Guangzhou March 28,
2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
AIA
Company Limited Guangdong Provincial
Branch
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Ms. Carol Li,
Assistant Vice President - Operation, AIA Company Limited Guangdong
Provincial Branch
Ms. Helen Huang ,
Senior Manager, AIA Company Limited Guangdong
Provincial Branch
Ms.
Cherry Peng ,
Contact Centre Supervisor,
DHL-Sinotrans International Air Courier
Ltd.
Ms. Wendy Leung,
Contact Centre Supervisor,
DHL-Sinotrans International Air Courier
Ltd.
Mr. Yifeng Li, 深圳市感恩文化發展有限公司CEO
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
广东省广州市中山六路218-222号捷泰广场3楼 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
AIA Company Limited
Guangdong Provincial Branch
|
Press Release
CRE &
CSqs roundtable
Jakarta
15
March, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Jason Chu
Chairman
APCSC
|
Becquini Akbar
Assistant Vice President Customer Service Vendor Mgt
Organization
PT XL Axiata Tbk |
Ibu Wardhani Soedjono
President Director
PT VADS Indonesia
|
Tim North
Director of International Sales & Channels
Eptica Pte |
Jakarta, March
15, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
PT XL Axiata, Tbk
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr. Becquini Akbar,
Assistant
Vice President Customer Service Vendor Mgt Organization,
PT XL Axiata Tbk
Topic:
XL Care has become a potential channel to deliver
outstanding service experience and increase XL
revenue
Mrs. Ibu Wardhani Soedjono,
President Director, PT VADS Indonesia
Topic:
Effective Customer
Feedback Management Delivering Excellent Customer
Experience
Mr.
Tim North ,
Director of International Sales & Channels, Eptica Pte
Topic:
How to supercharge
productivity and customer satisfaction in a multichannel world
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
-
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
-
Service
Innovation model from Hong Kong,
Indonesia,
Asia Pacific and Western World
-
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
Puri Meeting Room, 2nd floor,
Puri Denpasar
Hotel, Kuningan, South of Jakarta, Indonesia |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
PT XL Axiata, Tbk
|
Press Release
CRE &
CSqs roundtable
Singapore
11
March, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Singapore , March
11, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
DHL Express (Singapore) Pte
Ltd
Speaker &
Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Creating Tomorrow's Consumer Experience in
An Omni-channel World
-
Technology as game-changers in the consumer industry
-
Transforming a shopper’s experience in the mobile, online and store environment
-
New expectations in customer loyalty and customer experience
Mr. George Dong ,
Development & Support Manager, Customer Service, Global and Asia Pacific, DHL Express (Singapore) Pte
Ltd
Topic:
Managing Attrition through Staff
Motivation
Mr. William Wong,
Director, Corporate Development &
Research, Land Transport Authority
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
Diamond Room, Level 5,
1 Tai Seng Drive, DHL Air Express Centre,
Singapore 535215 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
DHL Express (Singapore) Pte
Ltd
|
Press Release
CRE &
CSqs roundtable Check out the Highlight Video on
YouTube
/ YOUKU
Bangkok
7
March, 2013
8:30AM-12:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
|
Jason Chu
Chairman
APCSC
|
Wisut Ua-anant
AIS APP Store & Portal Marketing Manager
Advanced Info Service Plc.
|
Jaiporn Srisakul
Managing Director
Advanced
Contact Center |
Sanjay Sachdev
Executive VP
Acromobile
|
Bangkok, March 7, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Advanced Info Service Plc
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr. Wisut Ua-anant , AIS APP Store & Portal Marketing Manager,
Advanced Info Service Plc.
Topic:
Mobile Technology Trend
Ms. Jaiporn Srisakul, Managing Director,
Advanced
Contact Center Co., Ltd.
Mr. Sanjay Sachdev,
Executive Vice President, Acromobile
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
Intercontinental
Hotel, Pinnacle Room 5-6, Floor 4, Bangkok, Thailand, 10330 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Advanced Info Service Plc
|
新聞稿
CRE &
CSqs roundtable
TAIPEI
20
February, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM, Customer Service, Marketing & PR
Yi-Ching Chen
DGM
Department of
Customer Service,
Chunghwa Telecom Co., Ltd.
|
Chi-Ming Kuan
Secretary General
Chinese Society for Quality |
Heh
Shu Shing
Manager, Department of Customer
Service, Taiwan Life Insurance Co.
Ltd. |
Bang-Jeng Chen
Director
of Information Management Office
Directorate-General of Personnel
Administration |
Luan-Yuan Lu
President
Chinese Society for Quality |
T aipei, February 20, 2013
Organizers:
Asia Pacific Customer Service
Consortium (APCSC)
Co-organizer:
Chinese Society for Quality
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Mr. Yi-Ching Chen,
DGM, Department of Customer Service, Chunghwa Telecom
Co., Ltd.
Topic:
Making Good Use of Social
Media Community to retain Customers
Mr. Chi-Ming Kuan, Secretary General, Chinese
Society for Quality
Topic:
Quality Design of Service Industry
Ms. Heh Shu Shing,
Manager,
Department of Customer Service, Taiwan Life Insurance
Co. Ltd.
Topic:
Touching Customer Service
Mr. Bang-Jeng Chen, Director of Information Management Office, Directorate-General of Personnel Administration
Mr. Luan-Yuan Lu,
President, Chinese Society for Quality
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
 |
|
Venue: |
9/F, 75 Roosevelt
Road, Sec. 2, Taipei, Taiwan |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Chinese Society for
Quality
|
Press Release/
新聞稿
CRE &
CSQS roundtable
Check out the Highlight Video on
YouTube
/ YOUKU
Shenzhen
24 JANUARY, 2013
2:30pM-5:30PM
Theme:
Social CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Social CRM,
Customer Service, Marketing & PR
Cherry Wei
Program Management Office
IBM
|
Liao Dai Li
Vice Chairlady and
Chief Secretary
Shenzhen Contact Centre Association
|
Frits Fraase Storm
Country Director
Tripolis Solutions
|
Betty Wang
Operation Manager China
Telecom
|
Sally Liu
Director of Customer Service Department
Sino Life Insurance Co.,
Ltd.
|
Kingenter Wang
Executive Director
Hui Cheng Commercial Service Development Co. Ltd
|
Shenzhen,
January 24, 2013
Organizers:
Asia Pacific Customer Service Consortium
(APCSC)
Co-organizer:
AEON Information Service (Shenzhen)
Co., Ltd (2011 CRE Awards winner in
Contact Center of the Year and
Outsourcing Team of the Year)
Speaker &
Panelists:
Mr. Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Social CRM, Customer Service, Marketing & PR
Ms. Cherry Wei,
Program Management Office, IBM
Ms. Liao Dai Li,
Vice Chairlady and
Chief Secretary, Shenzhen Contact Centre Association
Ms.
Betty Wang, Operation Manager, China Telecom
Mr. Frits
Fraase Storm,
Country Director, Tripolis Solutions
Ms.
Sally Liu, Director of Customer Service
Department, Sino Life Insurace Co., Ltd.
Kingenter Wang, Executive Director, Hui Cheng Commercial
Service Development Co. Ltd
-
What
are CEO focuses to achieve
sustainable growth
with successful market
communication? -
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
|
|
Venue: |
深圳市罗湖区嘉宾路4028号太平洋商贸大厦B座23楼 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
AEON Information Service (Shenzhen) Co., Ltd
|
Press Release/
新聞稿
CRE &
CSqs roundtable
QINGDAO
15 JANUARY, 2013
1:30pM-4:30PM
Theme:
Global Support CRM,
Customer Service, Marketing & PR
|
Topic:
Speaker &
Panelists:
|
Global Support CRM,
Customer Service, Marketing & PR
|
Jason Chu
Chairman of APCSC
|
Qingdao,
January 15th
Organizers:
Asia Pacific Customer Service
Consortium
(APCSC)
Co-organizer:
Haier Electrical Appliance Co.Ltd.
Tentative guest speakers:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Global Support CRM, Customer Service, Marketing & PR
How
to create more business,
products and service innovation opportunities?
What are the strategic CRE
initiatives from different
Industry Leaders and immediate
past CRE Awards winners?
Service
Innovation model from Hong Kong,
China,
Asia Pacific and Western World
How
do Social
Media/Digital/CRM/PR/Innovative create strategic value in the
current business environment?
|
|
|
Venue: |
青岛市崂山区海尔路1号海尔大学A208房间 |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
|
Co-Organizers:
|
Haier Electrical Appliance Co.Ltd.
|
|
