|
CSqs
roundtable
Taipei，
December
2, 2010
2:30pm-5:00pm
Theme:
Social Media Best Practices for Customer Relationship Excellence
|
Mr. Jason Chu,
Chairman of APCSC
Dr. Alex Chien,
Director of Customer Service of ChungHwa
Telecom and Honorary Chairman of Taiwan Contact
Center Development Association
|
Topic:
|
Social Media Best Practices
for
Customer Relationship Excellence
|
|
Speaker &
panelist:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
Dr. Alex Chien,
Director of Customer Service,
ChungHwa Telecom
Ms.
Joe Wu,
Senior Director of Customer Service Department of
Chunghwa Telecom |
|
Panel
discussion questions: |
1. How can the social media network (SMN) in
improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
3. How to apply
social media best practices to improve marketing, communication, customer
service channel in your organization?
|
|
|
 
 
 |
|
Venue: |
台北中正區信義路一段21之3號1207室 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
Chunghwa Telecom Co., Ltd. |
CSqs
roundtable
Hong Kong，November
12, 2010
2:30pm-5:00pm
Theme:
Social Media Best Practices for Customer Relationship Excellence
|
Mr. Jason Chu,
Chairman of APCSC
Mr. Charles Mok,
Executive Director, Computancy Limited,
Chairman, Internet Society Hong Kong
|
Topic:
|
Social Media Best Practices
for
Customer Relationship Excellence
|
|
Speaker &
panelist:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
Mr. Charles Mok,
Executive Director, Computancy Limited
Mr. Edmund Lee,
CEO,
K-Matrix
Mr. Egidio Zarrella,
Hong
Kong ICE Leader, KPMG Advisory |
|
Panel
discussion questions: |
1. How can the social media network (SMN) in
improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
3. How to apply
social media best practices to improve marketing, communication, customer
service channel in your organization?
|
|
|
 
 
|
|
Venue: |
M/F Electric Centre 28 City Garden Road, North
Point, Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
The Hongkong Electric Co., Ltd. |
CSqs
roundtable
SHANGHAI，OCTOBER
19, 2010
2:30pm-5:00pm
Theme:
Social Media Best Practices for Customer Relationship Excellence
|
Mr. Jason Chu,
Chairman of APCSC
Mr. Pan
Yi Min
(潘轶敏先生)
Shanghai
Vanke Property Services Ltd, Head of Quality Management
Department
|
Topic:
|
Social Media Best Practices
for
Customer Relationship Excellence
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
Pan Yi
Min, Shanghai Vanke Property Services Ltd, Head of
Quality Management Department |
|
Panelist:
|
-
Zhao Zhimin, Deputy General Manager, Private Banking,
Bank of Bejing Shanghai Branch
- Zhang Yan Hui, Forte (Group) Co., Ltd., Director -
Customer Service Centre
- He Chuan, Highland Asset Management Co., Ltd.
(Shanghai), R & D Manager
- Betty Liang, DHL Regional Customer Service Manager
|
|
Panel
discussion questions: |
1. What is your view of the social media network
(SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own
country?
3. Will SMN become an important marketing,
communication, customer service channel in your
organization?
|
|
|
 |
|
Venue: |
Room 203, No. 85, 1111 Xinlong Road,
Minhang, Shanghai
(上海市闵行区新龙路1111弄85号203室) |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
Shanghai Vanke Property
Services Ltd
(上海万科物业服务有限公司) |
CSqs
roundtable
GUANGZHOU，OCTOBER
18, 2010
2:30pm-5:00pm
Theme:
Social Media Best Practices for Customer Relationship Excellence
|
Mr. Jason Chu,
Chairman of APCSC
|
Topic:
|
Social Media Best Practices
for
Customer Relationship Excellence
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge |
|
Panelist:
|
Yang Dan Yang, Vanke
Property Services Ltd, Assistant Deputy General
Manager |
|
Panel
discussion questions: |
1. What is your view of the social media network
(SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own
country?
3. Will SMN become an important marketing,
communication, customer service channel in your
organization?
|
|
|
  |
|
Venue: |
Conference Room, Vanke Training Centre, Qing bo
Road, Ersha Island, Guangzhou
广州市二沙岛晴波路陶苑万科培训中心会议室 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
Guangzhou Vanke Property Services Ltd
(广州万科物业服务有限公司) |
CSqs
roundtable
Singapore，OCTOBER
2, 2010
10:00AM-12:00pm
Theme:
Social Media Best Practices for Customer Relationship Excellence
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
|
Topic:
|
Social Media Best Practices
for Customer Relationship Excellence
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge |
|
Panel
discussion questions: |
1. What is your view of the social media network
(SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own
country?
3. Will SMN become an important marketing,
communication, customer service channel in your
organization?
|
|
|
 |
|
Venue: |
The Retail Academy of Singapore
47
Scotts Road
Unit
#07-04, 7th storey, Goldbell
Towers
Singapore 228233
|
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
The Retail Academy of Singapore |
|
|
|
CSqs
roundtable
malaysia，August
18, 2010
2:00pm-4:00pm
Theme: Social Media Network in
Customer Relationship Excellence
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
|
|
Topic: |
Social Media Network in
Customer Relationship Excellence |
|
Speaker: |
Mr. Jason Chu |
|
Panelists: |
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
Mr. Loy Teik Inn,
Vice President of Institutional Marketing, Taylor's
University College
Mr. Ir. Nirinder Singh Johl, Assistant
General Manager (CRM),
Tenaga Nasional Berhad
Ms. Tracy Fang,
Senior Training & Development Manager (Regional),
Wing Tai Retail Pte Ltd
Mr. Safuan Idris,
Head of Service Quality & Research Section,
SIRIM
Mr. Ko Kim Hooi,
Executive Secretary,
Malaysian Association of Private Colleges & Universities |
|
Panel
discussion questions: |
1. what is your view of the social media network (SMN)
in improving customer relationship?
2. what is the trend of adopting SMN in your
organization? in your own industry? in your own
country?
3. will SMN become an important marketing,
communication, customer service channel in your
organization?
|
 |
|
Venue: |
Taylor’s University Campus, Taylor’s
Lakeside Campus
No.1
Jalan Taylor’s, 47500 Subang
Jaya, Selangor Darul Ehsan, Malaysia
(It’s
located at Bandar Sunway)
|
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
Taylor’s University college |
CSqs
roundtable
tai wan，April
27-28, 2010
2:30pm-5:30pm
Theme:
Customer Centric Culture
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
|
|
Topic: |
Customer Centric Culture,
the Key to Customer Relationship Excellence
|
|
Speaker:
|
Mr.
Jason Chu
|
|
|
 |
 |
CSqs
roundtable
HOng KONG，April
24, 2010
2:30pm-5:30pm
Theme:
Customer Centric Culture
|
Robert Cheng
Senior Manager, Sino Property Services |
Topic:
Life without Cleaning
|
|
Speaker:
Mr.
Robert Cheng
|
|
 |
 |
|
Venue: |
HKBU Shek Mun
Campus College of International Education, 8 On Muk
Street, Shek Mun, Shatin, New Territories |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting
Organization: |
Hong Kong Baptist
University |
|
CSqs
roundtable
GUANGZHOU，April
22, 2010
2:30pm-5:30pm
Theme:
Customer Centric Culture
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Lin Wei Xiong
(林偉雄先生)
CIBONET Company Limited
(Guangzhou Branch Office) |
|
Topic:
|
Customer Centric Culture, the Key
to Customer Relationship Excellence
主動出擊、以客為尊的客戶服務
|
|
Speaker: |
Mr.
Jason Chu
Lin Wei Xiong
(林偉雄先生) |
|
|
 |
 |
|
Venue: |
Room 605, Building A,
Guangzhou Information Port, No.16, Keyun Road,
Tianhe District, Guangzhou, P.R.C. |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting Organization: |
CIBONET Company
Limited (Guangzhou Branch Office) |
|
CSqs
roundtable
ZHENGZHOU，
April 21, 2010
2:30pm-5:30pm
Theme:
Customer Centric Culture
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Yin Zi Li
(殷自立先生)
China Pacific
Life Insurance Co., Ltd. |
|
Topic:
|
Customer Centric Culture, the Key to Customer
Relationship Excellence
精于服務，勇於創新 |
|
Speaker:
|
Mr.
Jason Chu
Mr. Yin Zi Li
(殷自立先生) |
|
|
 |
|
Venue: |
郑州市铭功路142号
|
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting
Organization: |
China Pacific
Life Insurance Co., Ltd. |
|
CSqs
roundtable
SHANGHAI，
April 20, 2010
Theme:
Customer Centric Culture
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Hong Guan
(管宏)
Forte Commercial
Property HQ (Shanghai)
Deputy General Manager
Merchant & Operation Director |
Topic:
|
Customer Centric Culture, the Key
to Customer Relationship Excellence
商業地產理性回歸的思考 |
|
Speaker: |
Mr.
Jason Chu
Mr.
Guan Hong (管宏) |
|
 |
|
Venue: |
楊浦區甯國路503號
|
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting Organization: |
Forte Commercial
Property HQ (Shanghai)
|
|
CSqs
roundtable Malaysia,
March 9, 2010
9:00Am-1:00pm
Theme:
Customer Centric Culture
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Ms. Joanne
Ng Loo Yen,
Vice President,
Group Service Quality
Management,
RHB Capital Berhad,
Malaysia
|
Topic:
|
Customer Centric Culture, the Key
to Customer Relationship Excellence
Customer
Service & Customer Experience Management |
|
Speaker:
|
Mr.
Jason Chu
Ms. Ng Loo
Yen, Joanne
|
|
|
|
Venue: |
Titanium Room, Block
2,1. Persiaran Data' Menteri Section 2,
40911 Shah Alam
Malaysia |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting Organization: |
SIRIM Berhard |
|
CSqs
roundtable
HONG KONG
FEBRUARY
5, 2010
10:00Am-12:30pm
Theme: Corporate Social Responsibility
|
Mr. Tom Mehrmann
Chief Executive,
Ocean Park Hong Kong
Mr. Andy Hue Tse Leong
Assistant Director, Organisational Excellence, Corporate
Planning Department, Ministry of Manpower, Singapore |
Topic:
Corporate Social Responsibility
Organizational Excellence
Speaker:
Mr. Tom Mehrmann
Mr. Andy Hue Tse Leong |
|
 |
 |
 |
 |
|
Venue: |
Education Center of
Administration Building, Ocean Park, Aberdeen, Hong
Kong |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
Supporting Organization: |
Ocean Park |
|
CSqs
roundtable
HONG KONG
January
15, 2010
2:30pm-5:30pm
Theme:
Service Excellence
|
Mr. Jason Chu,
Chairman of Hong Kong
Customer Service Consortium
Mr. Noble F. Coker,
Vice President, Park Operations, Hong Kong Disneyland
|
|
Topic:
|
From Project Management to Customer Engagement
Customer Experience
Management: Hong Kong Disneyland Star
Guest
Program - Lessons learned on cross cultural
service experience for multinational
company |
|
Speaker: |
Mr.
Jason Chu
Mr. Noble F. Coker |
|
 |
 |
|
Venue: |
Banquet Room of Club
House, Grand Promenade, 38 Tai Hong Street, Sai Wan
Ho, HK |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
|
