The CSQS is supported by
the Standards Consortium that comprises of leading companies
throughout the region.
The Standard and the Committee will bring to the Service
Industry much benefits and long term contribution; and the
Standard will accelerate the maturity and professional
development in particular the organizational effectiveness
and integration of customer service, contact center and quality of outsourcing service
sector.
Several industry leaders
including:-
-
AIA Company Limited
-
AXA China Region Insurance
Company Limited
-
China Pacific Life
Insurance Co., Ltd.
-
China Telecom Global Ltd.
-
DHL Express Singapore
-
Haier Electrical
Appliances Corp. Ltd.
-
Hang Lung Properties Ltd.
-
Henderson Land Group
Property Management Department – Well Born Real Estate
Management and Hang Yick Properties Management
-
Lenovo Services
-
Mead Johnson Nutrition
(Hong Kong) Ltd
-
Prudential Hong Kong Ltd.
-
Quality HealthCare Medical
Services Ltd
-
PCCW Ltd.
-
The Hong Kong Jockey Club
-
The Hongkong Electric Co.,
Ltd.
Industry quality experts
include:
-
Prof. George Huang, Professor of HKU, joint-project leader for the
CSQS
-
Professor Sam Ho,
Founder Chair of International Conference on ISO9000
and TQM (ICIT)
-
Dr. Ching-Chow Yang , Associate Professor, Chung-Yuan
Christian University
-
Dr. Prasert Suttiprasit , Sukhothai Thammathirat Open
University & Thai Award Examiner
-
Professor Wu Nengquan, The
Professor and Manager Association of Sun Yatsen University
-
Mr. Victor Mok, CEO, North Asia,
DHL Supply Chain
Since the introduction
of the CSQS in Hong Kong, Taiwan and Singapore, Malaysia,
Thailand and China, we are seeing a growing interest in the
CSQS as more companies recognize the importance of elevating
and raising the quality of service that is provided to
customers. Geographical location is unimportant these days
– what matters are that we meet and exceed the expectations
of our customers and raise the overall quality of the
service we are providing. This is a common objective shared
by all committee members.
Benefits and Obligations of the CSQS Committee:-
-
To join CSQS
Committee Membership with the APCSC network and learn
findings
-
To have access to
the latest version on the Standard and to input, review,
feedback on the Standard
-
To make use and
adopt CSQS into customer service operation quality
management system
-
To receive
committee member discount on CSQS training and audit
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