|
CSqs
roundtable
NINGBO,
March 24, 2009
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
|
Topic:
|
How to use CSQS to achieve
Higher ROI |
|
Speaker:
|
Mr.
Jason Chu |
|
|
|
Venue: |
寧波萬豪酒店 |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
CSqs
roundtable
SHANG HAI
MARCH
26, 2009
2:30pm-5:30pm
|
Mr. Jason Chu,
Chairman of Hong Kong Customer
Service Consortium
|
|
Topic:
|
How to use
CSQS to achieve Higher ROI |
|
Speaker: |
Mr.
Jason Chu |
|
|
 |
 |
|
Venue: |
Shanghai Vanke Real Estate
Co., Ltd. |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
CSqs
roundtable
Guangzhou
March
27, 2009
2:30pm-5:30pm
|
Mr. Jason Chu,
Chairman of Hong Kong
Customer Service Consortium
Mr. Jimmy Sun,
Mr. Kenny Yeung, Hong Kong Broadband
Network Limited
|
|
Topic:
|
How to use CSQS
to achieve Higher ROI
如何實現以客為尊
Reduction of Inbound
Calls due to Service Temporary Reactivation |
|
Speaker: |
Mr.
Jason Chu
Mr. Jimmy Sun, CIBONet
Mr. Kenny Yeung, Hong Kong Broadband |
|
|
Venue: |
中國廣州市中山五路五月花商業廣場 |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
CSqs roundtable
sHENZHEN，
mAY 7, 2009
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
|
|
Topic:
|
Implementing Customer Service
Quality Standard for Higher ROI!
|
|
Speaker:
|
Mr. Jason Chu
|
 |
|
Venue: |
China Vanke Co., Ltd. (Shenzhen)
|
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
CSqs
roundtable
JIANGMEN，MAY
8, 2009
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Ms. Michelle Chen, Senior Manager, Wharf T&T
Outsourcing Services Ltd.
|
|
Topic:
|
Implementing Customer
Service Quality Standard for Higher ROI!
Customer Service Excellence in BPO
|
|
Speaker: |
Mr.
Jason Chu
Ms. Michelle Chen
|
|
|
 |
|
Venue: |
China Telecom Western Exchange, 3 Huayuan Road,
Pengjiang District, Jiangmen, China |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
|
CSqs
roundtable
HOng KONG，MAY
11, 2009
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Sin Cheuk Hang,
Engineer, Customer
Installation Section, T&D Division,
The Hongkong
Electric Co., Ltd.
|
|
Topic: |
Implementing
Customer Service Quality Standard for Higher ROI!
Overview on
Power Quality Issues and Measures to Safeguard
Power Supplies for Important Services |
|
Speaker:
|
Mr.
Jason Chu
Mr. Sin Cheuk Hang |
|
|
Venue: |
9/F Electric Centre, 28 City Garden
Road, North Point, Hong Kong |
|
Organizer: |
Asia
Pacific Customer Service Consortium |
CSqs roundtable
SHANGHAI，
MAY 19, 2010
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Ms. Guo Yan
Forte Commercial
Property HQ (Shanghai)複地滬南公司客服部經理 |
Topic:
|
為顧客創造更高的投資回報
地產客服的價值體現 |
|
Speaker: |
Mr.
Jason Chu
Ms. Guo Yan
|
|
 |
|
Venue: |
上海市復興東路701弄4號3樓復地雅園項目會議室
|
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
CSqs
roundtable
PARIS，MAY
20, 2010
2:30pm-5:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Olivier Njamfa,
President & CEO,
Eptica UK
|
|
Topic: |
Implementing Customer
Service Quality Standard for Higher ROI! |
|
Speaker:
|
Mr.
Jason Chu
Mr. Olivier Njamfa |
 |
|
Venue: |
Eptica SA, 95 bis rue de
Bellevue 92100 Boulogne-Billancourt |
|
Organizer: |
Asia Pacific Customer
Service Consortium |
CSqs
roundtable
hong kong，September
26, 2009 10:00pm-1:30pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Alex Pages,
International Sales Manager, Eptica,
France
|
|
Topic: |
Implementing Customer
Service Quality Standard for Higher ROI!
Case
Study
|
|
Speaker:
|
Mr.
Jason Chu
Mr. Alex Pages |
|
|
Venue: |
City University of Hong Kong
|
|
Organizer: |
Asia Pacific Customer Service
Consortium |
CSqs
roundtable
hong kong，november
7, 2009
10:00am-1:00pm
|
Mr. Jason Chu
Chairman of Hong Kong
Customer Service Consortium
Mr. Derek
Pang, Centre
General Manager- Island Resort, Sino Property Services |
|
Topic: |
From Project
Management to Customer Engagement
Towards Service
Excellence in Property Management |
|
Speaker:
|
Mr.
Jason Chu
Mr. Derek
Pang
|
 |
|
Venue: |
City University of Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
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