|
Singapore
-
December 6, 2018,
2pm - 5pm
Press Release
Theme:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Anne Phey
Director and Industry Leader
IBM Singapore |
George Makriyiannis
Founder & MD
Omen Pte Ltd |
Charles Brewer
Former CEO
DHL eCommerce |
Anders Nordahl
CEO
Transformation and Innovation |
Wong Mei Wai
Founder & Chief Change
Catalyst
APAC Global Advisory |
Speaker & Panelists:
Mr.
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
Mr. George Makriyiannis,
Founder & Managing Director, Omen Pte Ltd
Topic:
Data Connections: Bridge Silos to Achieve a True Customer
360
Ms. Anne
Phey, Director and Industry Leader, IBM
Systems Asia Pacific, IBM Singapore Pte Ltd
Ms.
Eloise Tan,
IBM Server Solution Sales, IBM Singapore Pte Ltd
Mr. Gilbert Thomas, Technical
Lead for Cognitive Systems for Singapore, IBM
Singapore Pte Ltd
Mr. Charles Brewer, Former CEO, DHL eCommerce
Mr. Anders Nordahl,
CEO, Transformation and Innovation Pte Ltd
Ms. Wong Mei Wai, Founder & Chief Change
Catalyst, APAC Global Advisory
Mr. Balvinder Chawla,
Premier Consultant, AIA Singapore
|
Venue:
Organizer:
Co-Organizer: |
IBM
Think Centre, 9 Changi Business Park
Central 1, The IBM Place II,
Singapore 486048
Asia Pacific Customer Service Consortium
IBM Innovation Pte Ltd |
Shanghai
- November
15,
2018, 2pm - 5pm
Press Release
Theme:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Jerry Liu
Associate Director
AIA China Contact Center |
Siccy Jia
Senior Manager
AIA China Contact Center |
Chen Ci Shi
Senior Industry Consultant
Qiyu Netease |
Dongsheng Cai Secretary General Shanghai Hse
Association |
Wendy
Huang
CEO/President
JiaxingKaiyi
Hospital Columbia Medical Group |
Speaker & Panelists:
Mr.
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
Mr.
Jerry Liu,
Associate Director,
AIA China Contact Center
Ms.
Siccy Jia,
Senior Manager,
AIA China Contact Center
Topic:
Easy Service Happy Experience
- AIA Smart Mobile Customer Service New Attempt
Ms. Chen Ci Shi,
Senior Industry Consultant, Qiyu Netease
Mr. Cai Dongsheng ,
Secretariat, Shanghai Health, Safety & Environment
Association
Ms. Wendy Huang,
CEO/President, Jiaxing Kaiyi Hospital Columbia Medical Group
|
Venue:
Organizer:
Co-Organizer: |
上海市黄浦区徐家汇路610号日月光中心友邦保险有限公司十一楼会议室
Asia Pacific Customer Service Consortium
AIA China |
Beijing
- November
13,
2018, 2pm - 5pm
Press Release
Theme:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Jessica Gao
EVP
Teleperformance China |
Helen Wang
Global
Social Media Coordinator
Teleperformance |
Mike Mi
Secretariat
CCIIP |
Liu Yanjun
Vice Chairman
CCIIP
|
|
Li Baomin
Director
International Service Outsourcing Standards Committee of China
Electronic Commerce Association |
Lei Xiaoshun
Vice GM
CS Center
Sunshine Insurance Group |
Kerry Qin
GM
CTi Forum |
Annie Hou
Frontline Manager
Beijing United Family
Hospital |
|
Speaker & Panelists:
Mr.
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Artificial Intelligent and
Human Customer Service, Sales and Marketing
Ms. Jessica Gao,
Executive Vice President,
Teleperformance China
Ms.
Helen Wang, Global Social Media Coordinator,
Praxidia, Teleperformance
Topic:
Automation Application in
E-commerce Customer Service
Mr.
Mike Mi, Secretariat, CCIIP
Mr.
Liu Yanjun,
Vice chairman, CCIIP
Mr.
Li Baomin,
Director, International Service Outsourcing Standards
Committee of China Electronic Commerce Association
Mr. Lei
Xiaoshun, Vice GM, Customer, Service Center, Sunshine
Insurance Group
Mr. Kerry
Qin,
GM, CTi Forum
Ms.
Annie Hou, Frontline Manager, Beijing United Family
Hospital
|
Venue:
Organizer:
Co-Organizer: |
北京海澱區中關村南三街中科資源大廈南樓3層
Asia Pacific Customer Service Consortium
Teleperformance China |
Hong Kong
- November
7,
2018, 2pm - 5pm
Press Release
Theme:
Internet+ Experience & Sharing Economy to Engage Brand
Loyalty
|
Jason Chu
Chairman
APCSC |
Jie Yang
GM
Channel Beyond
Customer Care
|
Xueqin He
Vice GM
Channel Beyond
Customer Care
|
Guoxian Liu
Innovation Business
Director
China Telecom Guangzhou Branch |
Vincent Qiu
Property Director
JLL
|
Jinglong He
Commercial Director
TCL Sharing Appliance
|
Speaker & Panelists:
Mr.
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Internet+ Experience &
Sharing Economy to Engage Brand Loyalty
Ms. Yang
Jie ,
GM, Channel Beyond Customer Care Co., Ltd.
Ms. He Xueqin
,
Vice GM, Channel Beyond Customer Care Co., Ltd.
Topic:
Ecological Organizational Change -
Customer Experience Empowerment in the Omni-media Age
Mr. Liu Guoxian ,
Innovation Business Director, Information Service Center,
China Telecom Guangzhou Branch
Mr.
Vincent Qiu,
Property Director, JLL
Mr.
He Jinglong, Commercial Director, TCL Sharing
Appliance
Mr. Zhao Yongfeng,
Dean, School of Modern Apprenticeship Education, Guangdong
University of Posts and Telecommunications
|
Venue:
Organizer:
Co-Organizer: |
廣東省廣州市海珠區廣州大道南368大廈
Asia Pacific Customer Service Consortium
Channel Beyond Customer Care Co., Ltd. |
Hong Kong -
October
31,
2018, 9:30am - 5pm
Press Release
Theme:
Internet+ Experience & Sharing Economy to Engage Brand
Loyalty (Morning Session)
Artificial Intelligent and HRM Services, Training and
People Development (Afternoon Session)
|
Jason Chu
Chairman
APCSC |
Olivier Njamfa
President & CEO
Eptica UK Ltd |
Henry Chan
General Manager
Tai Pan Laundry & Dry
Cleaning Services |
Zen Pin LIOW
GM Greater China and ASEAN
Concentrix |
Gary Lam
Founder & CEO
ASIA CEO Community |
Speaker & Panelists:
Mr.
Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Internet+ Experience
& Sharing Economy to Engage Brand Loyalty
Mr. Olivier Njamfa,
President & CEO, Eptica UK Ltd
Topic:
Voice of the Customer programmes: how to get
ready for a new area of customer intelligence that delivers
Mr. Henry Chan, General
Manager, Tai Pan Laundry & Dry Cleaning Services, Ltd
Topic:
How Industry 4.0 contributes to Customer Satisfaction?
Mr. Zen Pin
LIOW,
General Manager Greater China and ASEAN, Concentrix
Mr. Gary
Lam, Founder and CEO, ASIA CEO Community Limited
|
Venue:
Organizer:
Co-Organizer: |
12/F Block A, Tai Ning Hall, Open University of Hong Kong, 30 Good
Shepherd Street, Ho Man Tin, Kowloon, Hong Kong
Asia Pacific Customer Service Consortium
Open University of Hong Kong |
Shenzhen -
September
27,
2018, 2pm - 5pm
Press Release
Theme:
Create Customer Brand Loyalty through Internet + Sharing
and Experience Economy
|
Jason Chu
Chairman
APCSC |
President, TCL Sharing
appliance |
Speaker & Panelists:
Mr.
Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Create
Customer Loyalty through Internet + Experience and Sharing
Economy
Mr. Yongqiang
Fu, President,
TCL Sharing Appliance
Topic: Sharing Leads People to Life
 
Venue:
Organizer:
Co-Organizer: |
深圳市南山區中山園路1001號TCL國際E城F5棟3樓
Asia Pacific Customer Service Consortium
TCL Sharing Appliance |
Taipei
-
September 19, 2018,
2pm - 5pm
Press Release
Theme: Develop Future New Retail Experience & Competitive
Edge in the Omnichannel Age
|
Jason Chu
Chairman
APCSC
|
Liu lizong
Chairman
Chinese Society for Quality |
Bill Yang
Chairman
TCCDA
|
Scott Shih
General Manager
CTINT |
|
Brandon Xu
President
Regus Taiwan |
Richard Chen
AVP
DBS Bank Taiwan |
Yang Dongcheng
Director
Galaxy Software Services |
Speaker & Panelists:
Mr.
Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Artificial Intelligent and Human
Customer Service, Sales and Marketing
Mr.
Scott Shih,
General Manager, CTINT
Topic: AI x Omni channels in Contact Centre
Mr. Liu lizong ,
Chairman, Chinese Society for Quality
Mr. Bill Yang ,
Chairman, TCCDA
Mr. Brandon Xu ,
President, Regus Taiwan
Mr. Richard Chen,
AVP, DBS Bank Taiwan
Mr. Yang Dongcheng, iCloud
Development Director, Galaxy Software Services
Venue:
Organizer:
Co-Organizer: |
2/F, Admiralty Centre,
18 Harcourt Road, Admiralty, Hong Kong
Asia Pacific Customer Service Consortium
HKU SPACE Executive Academy |
Hong
Kong
- August
14,
2018, 2pm - 5pm
Press Release
Theme: Artificial Intelligent and Human Customer Service,
Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Bryan Ng
Senior Programme Director
HKU SPACE Executive Academy |
Sudesh Thevasenabathy
Head of Customer Care
Management
AXA Hong Kong |
Susan Pollock
Senior Vice President
Teleperformance |
|
Zen Pin LIOW
GM Greater China and ASEAN
Concentrix |
Jacob Wai
CDO
MoneySQ |
Carrie Law
CEO & Director
Juwai.com |
|
Speaker & Panelists:
Mr.
Jason Chu ,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Artificial Intelligent and Human
Customer Service, Sales and Marketing
Mr. Bryan Ng ,
Senior Programme Director/College Principal Lecturer, HKU SPACE
Executive Academy
Mr.
Sudesh Thevasenabathy ,
Head of Customer Care Management, AXA Hong Kong
Ms. Susan
Pollock ,
Senior Vice President, Teleperformance
Topic: Adopting AI to Empower
Customer Service Agents to Deliver Exceptional Service
Ms. Carrie Law ,
CEO & Director, Juwai.com
Mr. Zen Pin
LIOW ,
General Manager Greater China and ASEAN, Concentrix
Mr. Jacob Wai ,
Chief Data Officer, MoneySQ
Ms. Bhavya Siddappa ,
Global PR Manager, Huawei Honor
Venue:
Organizer:
Co-Organizer: |
2/F, Admiralty Centre,
18 Harcourt Road, Admiralty, Hong Kong
Asia Pacific Customer Service Consortium
HKU SPACE Executive Academy |
Guangzhou - August 2, 2018, 2pm - 5pm
Press Release
Theme: Artificial Intelligent and Human Customer
Service, Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Shen Bo
Deputy GM
BEST TONE Information
Service Center
China Telecom
Guangzhou Branch
|
Yang shuran
Senior Consultant
Netease
Hangzhou
Research Academy
|
Qin
Yanlan
Director
Xinbang
Express |
Liu
Xiuhua
Senior
Director of Information Services
Infinitus
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Artificial Intelligent and Human Customer Service, Sales and
Marketing
Mr.
Shen
Bo,
Deputy General Manager, BEST TONE Information
Service Center, China Telecom
Corporation Limited Guangzhou Branch
Ms.
Yang Shuran ,
Senior Consultant, Netease
Hangzhou Research Academy
Ms. Qin
Yanlan ,
Director of the customer service department,
Xinbang Express
Ms.
Liu Xiuhua ,
Senior
Director of Information
Services,
Infinitus
Venue:
Organizer:
Co-Organizer: |
廣州市天河路525號中國電信廣州天河分公司互聯網+基地
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch |
Shenzhen - July 31, 2018, 2pm - 5pm
Press Release
Theme: Artificial Intelligent and Human Customer
Service, Sales and Marketing
|
Jason Chu
Chairman
APCSC |
Li Shutao
GM,
Customer Service Management
Shenzhen Gas Corporation Ltd |
Liu
Zhengfeng
Director , Experience Department
Customer Marketing Center
Shenzhen Airlines |
Wang Ying
Deputy
Director
Business Call Center
China Telecom Shenzhen Branch
|
Liao Daili
Chairman
Shenzhen Call Center Industry Association
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Artificial Intelligent and Human Customer Service, Sales and
Marketing
Mr. Shutao Li, General
Manager, Customer Service Management, Shenzhen Gas
Corporation Ltd
Mr.
Liu Zhengfeng,
Director of Experience Department,Customer
Marketing Center,Shenzhen
Airlines
Mr.
Edward Xia ,
Managing Director, JLL (Shenzhen)
Ms.
Wang Ying ,
Deputy Director, Business Call Center, China Telecom
Shenzhen Branch
Ms.
Liao Daili ,
Chairman,
Shenzhen Call Center Industry Association
Venue:
Organizer:
Co-Organizer: |
深圳市福田区上梅林梅坳一路268号深燃大厦14楼
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation |
|
Beijing
- May 18, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data, New-tech, Intelligent Applications
Innovate Customer Services Experience |
|
Jason Chu
Chairman
APCSC |
Joseph Wai
CEO
Teleperformance China |
SeanPullman
Director of Technology Solution Team
Teleperformance China |
Mike Mi
Secretariat
CCIIP |
Chen Wang
Former
Senior Operation Manager
toutiao.com |
|
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data, New-tech, Intelligent Applications Innovate
Customer Services Experience
Mr.
Joseph Wai,
CEO,
Teleperformance China
Mr.
SeanPullman, Director
of Technology Solution Team,
Teleperformance China
Topic: AI
and Chat-bot Technology to Improve Customer Experience
Mr.
Mike Mi,
Secretariat, Internet Customer Center Professional
Committee, China Council for International Investment
Promotion
Mr. Lv Hui,
Sensior Customer Service Manager, Casco
Ms. Chen Wang,
Former Senior Operation Manager,
toutiao.com
Other Speakers and Panelists will be confirmed soon
|
Venue:
Organizer:
Co-Organizer: |
北京海淀区南三街中科资源大厦南楼3层
Asia Pacific Customer Service Consortium
Teleperformance China |
|
|
|
|
Cambodia - May 2, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data, New-tech, Intelligent Applications
Innovate Customer Services Experience |
|
Jason Chu
Chairman
APCSC |
Robert Elliott
CEO & GM
Manulife Cambodia |
|
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data, New-tech, Intelligent Applications Innovate
Customer Services Experience
Mr. Robert Elliott,
Chief Executive Officer & General
Manager, Manulife Cambodia
Topic: Achieving great corporate brand, customer engagement
program and CSR leadership in Cambodia
|
Venue:
Organizer:
Co-Organizer: |
8/F Siri Tower, 104 Russian
Federation Blvd, Phnom Penh, Cambodia
Asia Pacific Customer Service Consortium
Manulife Cambodia |
|
|
|
|
Kuala Lumpur - April 24, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data, New-tech, Intelligent Applications
Innovate Customer Services Experience |
|
Jason Chu
Chairman
APCSC |
Arnold Aranez
Director of Innovation Delivery
AIA Bhd. |
Kannan Rajaratnam
Associate Director
Zalora |
Navonil Roy
Former GM
Maxis |
|
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
Big Data, New-tech, Intelligent Applications Innovate
Customer Services Experience
Mr.
Arnold Aranez ,
Director of Innovation Delivery, AIA Bhd.
Topic: Innovation in AIA
Mr. Kannan Rajaratnam ,
Associate Director - Payments & Customer Operations, Zalora
Mr. Navonil Roy ,
Former General Manager Mergers & Partnerships, Maxis
Communications Bhd.
|
Venue:
Organizer:
Co-Organizer: |
Vibrant 1 & 2 Room, Level 7 Menara AIA, 99 Jalan
Ampang 50450 Kuala Lumpur
Asia Pacific Customer Service Consortium
AIA Bhd. |
|
|
|
|
Guangzhou - April 11, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data, New-tech, Intelligent Applications
Innovate Customer Services Economy |
|
Jason Chu
Chairman
APCSC |
Kaiyang Sun
Vice GM
China Telecom Haizhu, Guangzhou |
Zhenyuan Chen
Vice GM
Information Service Center
China Telecom Guangzhou |
Linlin
Huang
Big Data
Team Director
Information Service Center
China Telecom Guangzhou |
|
Wenjing Liang
Senior Adviser
NetEase Hangzhou Research Institute |
Yangsong Wu
President
CaiBo
Management Education Group |
Zeng Bin
CTO
Channel Beyond
Customer Care |
|
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic: Big
Data, New-tech, Intelligent Applications Innovate
Customer Services
Economy
Mr. Kaiyang Sun ,
Vice GM, China Telecom Haizhu, Guangzhou
Mr.
Zhenyuan Chen, Vice General Manager,
Information Service Center, China Telecom Guangzhou Branch
Ms.
Wenjing Liang ,
Senior Adviser, NetEase Hangzhou Research Institute
Topic:
Using Service + Data to
Activate Organizations and Enabling Enterprises
Ms. Linlin Huan g,
Big Data Team Director, Information Service Center, China
Telecom Guangzhou
Topic:
Operators of
Big Data Cross Industry Application in the Big Data Era
Mr. Yangsong Wu ,
President, CaiBo(China) Management Education Group
Mr. Zeng
Bin,
CTO, Channel Beyond
Customer Care
|
Venue:
Organizer:
Co-Organizer: |
中国电信翼时代互联网+创新基地（广东省广州市海珠区广州大道南360号3楼）
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch |
|
|
Shenzhen - April 9, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data, New-tech, Intelligent Applications
Innovate Customer Services Experience |
|
Jason Chu
Chairman
APCSC |
ShuTao Li
G.M
CS
Management
Shenzhen Gas |
Yan Jiang
Deputy Manager
Information Center
Shenzhen Gas |
Yongqiang Fu
Head of
Shared Appliances
TCL Group |
|
Huamin Shi
Business Director
Rainbow |
Lian Lu
Vice Director
China Telecom Shenzhen |
Grace Zhao
Consultant |
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic: Big
Data, New-tech, Intelligent Applications Innovate
Customer Services Experience
Mr. Shutao Li, General
Manager, Customer Service Management,
Shenzhen Gas Corporation Ltd
Mr. Jiang Yan,
Deputy Manager, Information Center, Shenzhen
Gas Corporation Ltd
Topic: The
Transformation and Upgrading of the Traditional Gas
Industry by Intelligent Service
Mr. Yongqiang
Fu ,
Head of Shared Appliances, TCL Group
Topic: Sharing
appliances sharing the future
Mr. Huamin Shi, Business
Director, Rainbow
Topic: Unmanned
Convenience Store of Rainbow
Ms. Grace Zhao, Consultant,
Internet Marketing Consultant
 |
Venue:
Organizer:
Co-Organizer: |
深圳市福田區上梅林梅坳一路268號深燃大廈
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation Ltd |
|
|
Shanghai - March 23, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: The Opportunity and Challenge of
Internationalization faced by Chinese Top Enterprises
under the Strategy of “One Belt, One Road” |
Jason Chu
Chairman
APCSC |
Lee Chuang Hua
Senior Partner
Gartner
|
Yanzifeng
Director of Customer
Service
Casco |
Wendy Wang
CEO
Columbia China Medicial Group Kai Yi Hospital
|
Elizabeth Lee
Founder
UFU Bang
|
Jason Han
CEO
Odianyun |
|
Speaker & Panelists:
Mr.
Jason Chu,
Chairman, APCSC, CRE Awards
Panel of Judge
Topic:
The Opportunity and Challenge of Internationalization faced
by Chinese Top Enterprises under the Strategy of “One Belt,
One Road”
Mr. Li Chuang Hua,
Senior Partner, Gartner
Topic:
Technology Innovation lightens
“One Belt, One Road”
Mr. Yanzifeng ,
Director of Customer Service,
Casco
Topic:
The Strategic
service of High-speed Railway under
“One Belt, One Road”
Mrs. Wendy Huang,
Topic:
New Era, New Medicial Service
Mrs. Elizabeth Lee,
Founder of UFU Bang
Topic:
New Era, “Heart” Service
Mr. Jason Han,
CEO, Odianyun
Topic： The
Other Side of New Retail
|
Venue:
Organizer:
Co-Organizer: |
上海市静安区恒丰路308号金水湾大酒店嘉会堂
Asia Pacific Customer Service Consortium
Casco |
|
|
Singapore - March 14, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data "New Retail" Customer Experience
Innovation Strategy |
Jason Chu
Chairman
APCSC |
Mr. Nizam Md Agil
Vice President, CS
DHL Express (Singapore) |
Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics |
Nabendu Misra
Digital Banking Manager
Standard Chartered Bank |
Anne Phey
Director and Industry Leader
IBM Singapore |
|
Speaker & Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Big Data "New Retail" Customer Experience Innovation
Strategy
Mr. Nizam Md
Agil ,
Vice President, Customer Service, DHL Express (Singapore)
Pte Ltd
Ms.
Anne Phey ,
Director and Industry Leader, IBM Systems Asia Pacific, IBM
Singapore Pte Ltd
Topic:
IBM Big Data for Watson and Artificial
Intelligence through Open Source
Mr.
Nabendu Misra ,
Digital Banking Manager, Global Digital Banking, Standard
Chartered Bank
Mr. Kenneth Tan,
Deputy General Manager, Mitsui & Co. Global Logistics (Asia)
Pte. Ltd.
|
Venue:
Organizer:
Co-Organizer: |
DHL Air Express Centre, 1 Tai Seng Drive, Singapore
048617
Asia Pacific Customer Service Consortium
DHL Express (Singapore) Pte Ltd |
|
|
Singapore - January 30, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data Transform O2O Retail Shopping Experience
Innovation |
Jason Chu
Chairman
APCSC |
Vijay Kumar Muvva
Group Executive Director
EnSoft Group |
Sagar Aggarwal
Vice President
EMudhra |
Arun Cavale
Regional Executive
IBM |
Yvonne Liow
Vice President
Luxaviation Asia Pte Ltd. |
Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics |
|
Speaker & Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data Transform O2O
Retail Shopping Experience Innovation
Mr. Vijay Kumar Muvva,
Group Executive Director, EnSoft Group
Topic: Customer Experience
Management through Big Data Analytics
Mr. Sagar Aggarwal,
Vice President, EMudhra Pte Ltd
Topic: Application Security
covering Digital Signature, Multi factor Authentication
Mr. Arun Cavale,
Regional Executive, Marketing & Strategy, IBM
Ms. Yvonne Liow,
Vice President, Luxaviation Asia Pte Ltd.
Mr. Kenneth Tan,
Deputy General Manager, Mitsui & Co. Global Logistics
(Asia) Pte. Ltd. |
Venue:
Organizer:
Co-Organizer: |
3 Raffles Place, #09-02 Bharat Building, Singapore
048617
Asia Pacific Customer Service Consortium
EMudhra Pte Ltd |
|
|
Taipei - January 26, 2018, 2:00pm - 5:00pm |
|
Press Release |
|
Theme: Big Data New Retail The Innovative Strategy of
Sharing Platform |
Jason Chu
Chairman
APCSC |
Brandon Hsu
President
Regus Taipei |
Edmund Lee
Deputy Professor
National University of Taipei |
Roger Lee
Manager
Pou Sheng International |
|
Speaker & Panelists:
Mr. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data New Retail The
Innovative Strategy of Sharing Platform
Mr. Brandon Hsu,
President, Regus Taipei
Mr. Edmund Lee,
President, Chinese Society For Quality
Mr. Roger Lee,
Manager, Pou Sheng International |
 |
Venue:
Organizer:
Co-Organizer: |
台北市信義區忠孝東路五段68號29樓(信義微風)
Asia Pacific Customer Service Consortium
Regus Taipei |
|
|
