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CRE & CSQS Roundtable 2018
 

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Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

 

Singapore -  December 6, 2018, 2pm - 5pm

 Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

 

 

Anne Phey

Director and Industry Leader

IBM Singapore

George Makriyiannis

Founder & MD

Omen Pte Ltd

Charles Brewer

Former CEO

DHL eCommerce

Anders Nordahl

CEO

Transformation and Innovation

Wong Mei Wai

Founder & Chief Change Catalyst

APAC Global Advisory

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. George Makriyiannis, Founder & Managing Director, Omen Pte Ltd
Topic: Data Connections: Bridge Silos to Achieve a True Customer 360
Ms. Anne Phey, Director and Industry Leader, IBM Systems Asia Pacific, IBM Singapore Pte Ltd

Ms. Eloise Tan, IBM Server Solution Sales, IBM Singapore Pte Ltd
Mr. Gilbert ThomasTechnical Lead for Cognitive Systems for Singapore, IBM Singapore Pte Ltd

Mr. Charles Brewer, Former CEO, DHL eCommerce

Mr. Anders Nordahl, CEO, Transformation and Innovation Pte Ltd

Ms. Wong Mei Wai, Founder & Chief Change Catalyst, APAC Global Advisory

Mr. Balvinder Chawla, Premier Consultant, AIA Singapore

Venue:

Organizer:
Co-Organizer:

IBM Think Centre, 9 Changi Business Park Central 1, The IBM Place II, Singapore 486048
Asia Pacific Customer Service Consortium
IBM Innovation Pte Ltd

Shanghai - November 15, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing
 

Jason Chu

Chairman

APCSC

Jerry Liu

Associate Director

AIA China Contact Center

Siccy Jia

Senior Manager AIA China Contact Center

Chen Ci Shi Senior Industry Consultant

 Qiyu Netease

Dongsheng Cai  Secretary General Shanghai Hse Association

Wendy Huang

CEO/President

 JiaxingKaiyi Hospital Columbia Medical Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Jerry Liu, Associate Director, AIA China Contact Center

Ms. Siccy Jia, Senior Manager, AIA China Contact Center

Topic: Easy Service Happy Experience - AIA Smart Mobile Customer Service New Attempt

Ms. Chen Ci Shi, Senior Industry Consultant, Qiyu Netease

Mr. Cai Dongsheng , Secretariat, Shanghai Health, Safety & Environment Association

Ms. Wendy Huang, CEO/President, Jiaxing Kaiyi Hospital Columbia Medical Group

Venue:

Organizer:
Co-Organizer:

上海市黄浦区徐家汇路610号日月光中心友邦保险有限公司十一楼会议室
Asia Pacific Customer Service Consortium
AIA China

 

Beijing - November 13, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing
 

Jason Chu

Chairman

APCSC

Jessica Gao

EVP

Teleperformance China

Helen Wang

 Global Social Media Coordinator

Teleperformance

Mike Mi
Secretariat
CCIIP

 

Liu Yanjun

Vice Chairman

CCIIP

 

Li Baomin

Director

 International Service Outsourcing Standards Committee of China Electronic Commerce Association

Lei Xiaoshun

Vice GM

CS Center

Sunshine Insurance Group

Kerry Qin

 GM

 CTi Forum

 

Annie Hou

Frontline Manager

Beijing United Family Hospital

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Ms. Jessica Gao, Executive Vice President, Teleperformance China

Ms. Helen Wang, Global Social Media Coordinator, Praxidia, Teleperformance

Topic:  Automation Application in E-commerce Customer Service

Mr. Mike Mi, Secretariat, CCIIP

Mr. Liu Yanjun, Vice chairman, CCIIP
Mr. Li Baomin, Director, International Service Outsourcing Standards Committee of China Electronic Commerce Association

Mr. Lei Xiaoshun, Vice GM, Customer, Service Center, Sunshine Insurance Group

Mr. Kerry Qin, GM, CTi Forum

Ms. Annie Hou, Frontline Manager, Beijing United Family Hospital

 

Venue:

Organizer:
Co-Organizer:

北京海澱區中關村南三街中科資源大廈南樓3層
Asia Pacific Customer Service Consortium
Teleperformance China

 

Hong Kong - November 7, 2018, 2pm - 5pm

Press Release

Theme: Internet+ Experience & Sharing Economy to Engage Brand Loyalty
 

Jason Chu

Chairman

APCSC

Jie Yang

GM

Channel Beyond

Customer Care

Xueqin He

Vice GM

Channel Beyond

Customer Care

Guoxian Liu

Innovation Business Director

 China Telecom Guangzhou Branch

Vincent Qiu

Property Director

JLL

 

Jinglong He

Commercial Director

TCL Sharing Appliance

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ Experience & Sharing Economy to Engage Brand Loyalty

Ms. Yang Jie , GM, Channel Beyond Customer Care Co., Ltd.

Ms. He Xueqin , Vice GM, Channel Beyond Customer Care Co., Ltd.

Topic: Ecological Organizational Change - Customer Experience Empowerment in the Omni-media Age

Mr. Liu Guoxian , Innovation Business Director, Information Service Center, China Telecom Guangzhou Branch

Mr. Vincent Qiu,  Property Director, JLL

Mr. He Jinglong, Commercial Director, TCL Sharing Appliance

Mr. Zhao Yongfeng, Dean, School of Modern Apprenticeship Education, Guangdong University of Posts and Telecommunications

 

Venue:

Organizer:
Co-Organizer:

廣東省廣州市海珠區廣州大道南368大廈
Asia Pacific Customer Service Consortium
Channel Beyond Customer Care Co., Ltd.

 

Hong Kong - October 31, 2018, 9:30am - 5pm

Press Release

Theme: Internet+ Experience & Sharing Economy to Engage Brand Loyalty (Morning Session)
Artificial Intelligent and HRM Services, Training and People Development (Afternoon Session)
 

Jason Chu

Chairman

APCSC

Olivier Njamfa

 President & CEO

 Eptica UK Ltd

Henry Chan

General Manager

Tai Pan Laundry & Dry Cleaning Services

Zen Pin LIOW

GM Greater China and ASEAN

Concentrix

Gary Lam

Founder & CEO

ASIA CEO Community

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ Experience & Sharing Economy to Engage Brand Loyalty

Mr. Olivier Njamfa, President & CEO, Eptica UK Ltd

Topic: Voice of the Customer programmes: how to get ready for a new area of customer intelligence that delivers

Mr. Henry Chan, General Manager, Tai Pan Laundry & Dry Cleaning Services, Ltd

Topic: How Industry 4.0 contributes to Customer Satisfaction?

Mr. Zen Pin LIOW, General Manager Greater China and ASEAN, Concentrix

Mr. Gary Lam, Founder and CEO, ASIA CEO Community Limited

 

Venue:

Organizer:
Co-Organizer:

12/F Block A, Tai Ning Hall, Open University of Hong Kong, 30 Good Shepherd Street, Ho Man Tin, Kowloon, Hong Kong
Asia Pacific Customer Service Consortium
Open University of Hong Kong

 

Shenzhen - September 27, 2018, 2pm - 5pm

Press Release

Theme: Create Customer Brand Loyalty through Internet + Sharing and Experience Economy

Jason Chu

Chairman

APCSC

 

President, TCL Sharing appliance

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Create Customer Loyalty through Internet + Experience and Sharing Economy

Mr. Yongqiang Fu President, TCL Sharing Appliance

Topic: Sharing Leads People to Life

Venue:
Organizer:
Co-Organizer:
深圳市南山區中山園路1001號TCL國際E城F5棟3樓
Asia Pacific Customer Service Consortium
TCL Sharing Appliance

 

Taipei  - September 19, 2018, 2pm - 5pm

Press Release

Theme: Develop Future New Retail Experience & Competitive Edge in the Omnichannel Age

Jason Chu

Chairman

APCSC

Liu lizong

 Chairman

Chinese Society for Quality

Bill Yang

Chairman

 TCCDA

 

Scott Shih

General Manager

 CTINT

 

Brandon Xu

President
Regus Taiwan

Richard Chen
AVP
DBS Bank Taiwan

 

Yang Dongcheng
 Director

Galaxy Software Services

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Scott Shih, General Manager, CTINT
Topic: AI x Omni channels in Contact Centre

Mr. Liu lizong, Chairman, Chinese Society for Quality

Mr. Bill Yang, Chairman, TCCDA

Mr. Brandon Xu, President, Regus Taiwan
Mr. Richard Chen
, AVP, DBS Bank Taiwan
Mr. Yang Dongcheng
, iCloud Development Director, Galaxy Software Services

Venue:
Organizer:
Co-Organizer:
2/F, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong
Asia Pacific Customer Service Consortium
HKU SPACE Executive Academy

 

Hong Kong - August 14, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

Bryan Ng

Senior Programme Director

HKU SPACE Executive Academy

Sudesh Thevasenabathy

Head of Customer Care Management
AXA Hong Kong

Susan Pollock

Senior Vice President

Teleperformance

Zen Pin LIOW

GM Greater China and ASEAN

Concentrix

Jacob Wai

CDO

MoneySQ

Carrie Law

CEO & Director

Juwai.com

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Bryan Ng, Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy

Mr. Sudesh Thevasenabathy, Head of Customer Care Management, AXA Hong Kong

Ms. Susan Pollock, Senior Vice President, Teleperformance

Topic: Adopting AI to Empower Customer Service Agents to Deliver Exceptional Service

Ms. Carrie Law, CEO & Director, Juwai.com

Mr. Zen Pin LIOW, General Manager Greater China and ASEAN, Concentrix

Mr. Jacob Wai, Chief Data Officer, MoneySQ

Ms. Bhavya Siddappa, Global PR Manager, Huawei Honor

Venue:
Organizer:
Co-Organizer:
2/F, Admiralty Centre, 18 Harcourt Road, Admiralty, Hong Kong
Asia Pacific Customer Service Consortium
HKU SPACE Executive Academy

 

 

Guangzhou - August 2, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

Shen Bo

Deputy GM

BEST TONE Information Service Center

China Telecom

Guangzhou Branch

Yang shuran

Senior Consultant

Netease Hangzhou

Research Academy

Qin Yanlan

Director

Xinbang Express

Liu Xiuhua

 Senior Director of Information Services

Infinitus

 
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Shen Bo, Deputy General Manager, BEST TONE Information Service Center, China Telecom Corporation Limited Guangzhou Branch

Ms. Yang Shuran, Senior Consultant, Netease Hangzhou Research Academy

Ms. Qin Yanlan, Director of the customer service department, Xinbang Express

Ms. Liu Xiuhua, Senior Director of Information Services, Infinitus

Venue:
Organizer:
Co-Organizer:
廣州市天河路525號中國電信廣州天河分公司互聯網+基地
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch

 

Shenzhen - July 31, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

Li Shutao
GM,
Customer Service Management
Shenzhen Gas Corporation Ltd

Liu Zhengfeng
Director , Experience Department

Customer Marketing Center
Shenzhen Airlines

Wang Ying

Deputy Director
Business Call Center
China Telecom Shenzhen Branch

 

Liao Daili

Chairman
 Shenzhen Call Center Industry Association

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Shutao LiGeneral Manager, Customer Service Management, Shenzhen Gas Corporation Ltd

Mr. Liu Zhengfeng, Director of Experience Department,Customer Marketing Center,Shenzhen Airlines

Mr. Edward Xia, Managing Director, JLL (Shenzhen)

Ms. Wang Ying, Deputy Director, Business Call Center, China Telecom Shenzhen Branch

Ms. Liao Daili, Chairman, Shenzhen Call Center Industry Association

Venue:
Organizer:
Co-Organizer:
深圳市福田区上梅林梅坳一路268号深燃大厦14楼
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation

 

Beijing - May 18, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

Joseph Wai
CEO
Teleperformance China

SeanPullman

 Director of Technology Solution Team

Teleperformance China

Mike Mi

Secretariat

CCIIP

 

Chen Wang

Former Senior Operation Manager

toutiao.com

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Joseph Wai, CEO, Teleperformance China

Mr. SeanPullman, Director of Technology Solution Team, Teleperformance China

Topic: AI and Chat-bot Technology to Improve Customer Experience

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Lv Hui, Sensior Customer Service Manager, Casco

Ms. Chen Wang, Former Senior Operation Manager, toutiao.com

Other Speakers and Panelists will be confirmed soon

Venue:
Organizer:
Co-Organizer:
北京海淀区南三街中科资源大厦南楼3
Asia Pacific Customer Service Consortium
Teleperformance China
 
Cambodia - May 2, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

Robert Elliott

CEO & GM

Manulife Cambodia

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Robert Elliott, Chief Executive Officer & General Manager, Manulife Cambodia
Topic: Achieving great corporate brand, customer engagement program and CSR leadership in Cambodia

Venue:
Organizer:
Co-Organizer:
8/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia
Asia Pacific Customer Service Consortium
Manulife Cambodia
 
Kuala Lumpur - April 24, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

 

Arnold Aranez
Director of Innovation Delivery
AIA Bhd.

Kannan Rajaratnam

Associate Director

Zalora

Navonil Roy

Former GM

Maxis

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Arnold Aranez, Director of Innovation Delivery, AIA Bhd.

Topic: Innovation in AIA

Mr. Kannan Rajaratnam, Associate Director - Payments & Customer Operations, Zalora

Mr. Navonil Roy, Former General Manager Mergers & Partnerships, Maxis Communications Bhd.

 

Venue:
Organizer:
Co-Organizer:
Vibrant 1 & 2 Room, Level 7 Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur
Asia Pacific Customer Service Consortium
 AIA Bhd.
 
Guangzhou - April 11, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Jason Chu

Chairman

APCSC

Kaiyang Sun

Vice GM

China Telecom Haizhu, Guangzhou

Zhenyuan Chen

Vice GM

Information Service Center

China Telecom Guangzhou

Linlin Huang

Big Data Team Director

Information Service Center

China Telecom Guangzhou

Wenjing Liang

Senior Adviser

NetEase Hangzhou Research Institute

 

Yangsong Wu

President

 CaiBo

Management Education Group

 

Zeng Bin

CTO

Channel Beyond

Customer Care

 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Mr. Kaiyang Sun, Vice GM, China Telecom Haizhu, Guangzhou

Mr. Zhenyuan Chen, Vice General Manager, Information Service Center, China Telecom Guangzhou Branch

Ms. Wenjing Liang, Senior Adviser, NetEase Hangzhou Research Institute

Topic: Using Service + Data to Activate Organizations and Enabling Enterprises

Ms. Linlin Huang, Big Data Team Director, Information Service Center, China Telecom Guangzhou

Topic: Operators of Big Data Cross Industry Application in the Big Data Era

Mr. Yangsong Wu, President, CaiBo(China) Management Education Group

Mr. Zeng Bin, CTO, Channel Beyond Customer Care

 

Venue:
Organizer:
Co-Organizer:
中国电信翼时代互联网+创新基地(广东省广州市海珠区广州大道南3603楼)
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch

 

Shenzhen - April 9, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

ShuTao Li

G.M
CS
Management
Shenzhen Gas

Yan Jiang

Deputy Manager

Information Center

Shenzhen Gas

Yongqiang Fu

Head of Shared Appliances

TCL Group

Huamin Shi

Business Director

Rainbow

 

Lian Lu

Vice Director

China Telecom Shenzhen

 

Grace Zhao

Consultant 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Shutao Li General Manager, Customer Service Management, Shenzhen Gas Corporation Ltd

Mr. Jiang Yan, Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd

Topic: The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Mr. Yongqiang Fu, Head of Shared Appliances, TCL Group

Topic: Sharing appliances sharing the future

Mr. Huamin Shi, Business Director, Rainbow

Topic: Unmanned Convenience Store of Rainbow

Ms. Grace ZhaoConsultant, Internet Marketing Consultant

 

Venue:
Organizer:
Co-Organizer:
深圳市福田區上梅林梅坳一路268號深燃大廈
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation Ltd
Shanghai - March 23, 2018, 2:00pm - 5:00pm
Press Release
Theme: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Jason Chu
Chairman
APCSC

Lee Chuang Hua

Senior Partner

Gartner

Yanzifeng

Director of Customer Service

Casco

Wendy Wang

CEO

Columbia China Medicial Group Kai Yi Hospital

Elizabeth Lee

Founder

UFU Bang

Jason Han

CEO

Odianyun

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Mr. Li Chuang Hua, Senior Partner, Gartner

Topic: Technology Innovation lightens “One Belt, One Road”

Mr. Yanzifeng, Director of Customer Service, Casco

Topic: The Strategic service of High-speed Railway under “One Belt, One Road”

Mrs. Wendy Huang,

Topic: New Era, New Medicial Service

Mrs. Elizabeth Lee, Founder of UFU Bang

Topic: New Era, “Heart” Service

Mr. Jason Han, CEO, Odianyun

Topic:The Other Side of New Retail

 

Venue:
Organizer:
Co-Organizer:
上海市静安区恒丰路308号金水湾大酒店嘉会堂
Asia Pacific Customer Service Consortium
Casco
Singapore - March 14, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data "New Retail" Customer Experience Innovation Strategy

Jason Chu
Chairman
APCSC

Mr. Nizam Md Agil

Vice President, CS

DHL Express (Singapore)


Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics

Nabendu Misra

Digital Banking Manager

Standard Chartered Bank

Anne Phey

Director and Industry Leader

IBM Singapore

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data "New Retail" Customer Experience Innovation Strategy

Mr. Nizam Md Agil, Vice President, Customer Service, DHL Express (Singapore) Pte Ltd

Ms. Anne Phey, Director and Industry Leader, IBM Systems Asia Pacific, IBM Singapore Pte Ltd

Topic: IBM Big Data for Watson and Artificial Intelligence through Open Source

Mr. Nabendu Misra, Digital Banking Manager, Global Digital Banking, Standard Chartered Bank

Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.

Venue:
Organizer:
Co-Organizer:
DHL Air Express Centre, 1 Tai Seng Drive, Singapore 048617
Asia Pacific Customer Service Consortium
DHL Express (Singapore) Pte Ltd


Singapore - January 30, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu
Chairman
APCSC

Vijay Kumar Muvva
Group Executive Director
EnSoft Group

Sagar Aggarwal
Vice President
EMudhra

Arun Cavale
Regional Executive
IBM

Yvonne Liow
Vice President
Luxaviation Asia Pte Ltd.

Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data Transform O2O Retail Shopping Experience Innovation
Mr. Vijay Kumar Muvva, Group Executive Director, EnSoft Group
Topic: Customer Experience Management through Big Data Analytics
Mr. Sagar Aggarwal, Vice President, EMudhra Pte Ltd
Topic: Application Security covering Digital Signature, Multi factor Authentication
Mr. Arun Cavale, Regional Executive, Marketing & Strategy, IBM
Ms. Yvonne Liow, Vice President, Luxaviation Asia Pte Ltd.
Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.
Venue:
Organizer:
Co-Organizer:
3 Raffles Place, #09-02 Bharat Building, Singapore 048617
Asia Pacific Customer Service Consortium
EMudhra Pte Ltd

Taipei - January 26, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data New Retail The Innovative Strategy of Sharing Platform

Jason Chu
Chairman
APCSC

Brandon Hsu
President
Regus Taipei

Edmund Lee
Deputy Professor
National University of Taipei

Roger Lee
Manager
Pou Sheng International
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data New Retail The Innovative Strategy of Sharing Platform
Mr. Brandon Hsu, President, Regus Taipei
Mr. Edmund Lee, President, Chinese Society For Quality
Mr. Roger Lee, Manager, Pou Sheng International
Venue:
Organizer:
Co-Organizer:
台北市信義區忠孝東路五段68號29樓(信義微風)
Asia Pacific Customer Service Consortium
Regus Taipei
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