Customer Loyalty Award Forum
2019
Business Case Presentation
7-8
March 2019 Hong Kong
Customer Relationship Excellence is Your Way Forward!
|
Customer Relationship Excellence Awards
2018
<
Business Case Presentation > from
market leaders across the Asia Pacific Region.
Customer
Loyalty Award Forum is part of the CRE
Leadership Development Program
Learn the successful business cases and
best practices from
Market Leaders from different industries:
Key LearningS
from The
International
CRE Leaders' Business Case Presentations to:
-
Create
Customer Relationship Excellence
(CRE) Strategies
-
Learn Best Practices in Global
Support,
Customer Service
&
Contact Centers
-
Attract,
Engage
and
Retain
Key Customers
-
Develop and Deploy
Innovation
Technologies
and Applications
-
Integrate Cross functional teams to
deliver one stop solution
-
Enhance and Motivate Customer
Satisfaction
& Behavior
-
Innovate and Refine
Customer Experience Management
-
Empower, Engage and Lead
People & Teams
-
Build Successful Viral and Social
CRM Programs
As one of the assessment
processes in CRE Awards, The
CRE market leaders will have
the Business Case
Presentation in the Customer
Loyalty Award Forum to share
about Customer Experience
Management, Knowledge
Management, Relationship
Marketing,
Customer Satisfaction,
Loyalty, and People
Development and Engagement
Programs and Strategies for
attracting and retaining
customers plus more. The
market leaders will also
share their Customer Service
Center and Contact Center
performance and Innovation &
Technology and the role it
plays within their
organizations.
You can learn their
integrated support services
on how to measure success
and customer satisfaction
levels to create a practical
road map to both business
and customer success for the
enterprise by sharing and
discussing Business case
study. You will also have
the opportunity to put
questions to the award
participants and learn from
best practices.
Benefits:
-
The CRE
Awards offers
the most
comprehensive
assessment and
respected
international
recognitions in
Customer Relationship
with
international
bodies and
business
leaders'
endorsement.
-
The CRE Awards
recognition
increases and
enhances
Corporate brand,
credibility and
image
internationally.
-
Learn the latest
innovative CRE
practices
from the
World-Class CRE
Leaders
and stay ahead
of the
competition.
-
Increase
customer
perception and
confidence
in dealing with
the
organization.
-
Continuous
improvement
opportunities
and benchmarking
of the
organization's
Customer Service
efforts through
APCSC's CRM
Benchmarking
program.
-
Benefit greatly
from the
best practices
and critical
success factors
from the
world-class
framework
outlined in the
Customer
Service
Quality
Standard
(CSQS).
-
Greater focus
on Customer
Service and
Relationship
Excellence
throughout the
entire
organization.
-
Increase morale
at all levels of
the organization
-
Far-reaching
promotions and
exposure of
winners
in the entire region through our international media
partners, supporting organizations and news coverage.
You will also have the opportunity to put questions to the award
participants and learn from best practices.
Contact Us for Sponsorship Benefits and
Exposure at
creawardsorg@apcsc.com
Customer Loyalty Award Forum 2018
Photo Gallery
Press Release
ENG/中文
|
CRE Awards Categories |
|
| Customer Relationship Excellence - Outstanding
Achievement* |
| Corporate Environmental Leadership of the Year** |
| Corporate Employer of the Year** |
| Best Internet+ of the Year |
| Best Shopping Experience of
the Year |
| Global Support Services of the Year |
| Contact Center of the Year |
| Customer Service Center of the Year |
| Customer Experience Center of the Year |
| Best Clubhouse of the Year |
| Outsourcing Service of the Year |
| Field Support of the Year |
| Integrated Support of the Year |
| Corporate Service of the Year |
| Customer Relationship Marketing Service of the Year |
| Best Use of Knowledge Management of the Year |
|
| Corporate Social Responsibility Leadership of the Year
** |
| Best Corporate Brand of the
Year |
| Customer Loyalty Program of the Year |
| Customer Satisfaction Quality System of the Year |
| People Development Program of the Year |
| Best Customer Experience Management of the Year |
| Employee Engagement Program of the Year |
| Innovative Technology of the Year |
| High Speed Customer Service of the Year |
| Mission Critical Support Service of the Year |
| Best Use of Technology of the Year |
| Public Service of the Year |
| Online Customer Service of the Year |
| Best Social Media Program of the Year |
| Customer Engagement Program
of the Year |
|
|
