“It’s a distinct honor to receive the CRE Awards for 11 consecutive years and we are pleased to be awarded ‘Corporate Environmental & Social Leadership of the Year’ & ‘Best Clubhouse of the Year’ by the APCSC. Henderson Land Group Property Management Department –Hang Yick Properties Management and Well Born Real Estate Management had been achieved numerous ‘CRE Awards’ in Customer Services and Corporate Health and Safety Achievement over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.” Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land Group

“Our company is honored to be the winner with three respectable categories namely ‘CRM Director of the Year’, ‘Best Use of Knowledge Management of the Year’, and ‘Best Social Media Program of the Year’ by the Asia Pacific Customer Service Consortium this year. This achievement has fully manifested our strong dedication to deliver service excellence to our customers throughout this year. In 2012, our company has conducted various customer engagement strategies and implemented effective operational improvements to continuously enhance our services. Every customer touch points that we have is fully equipped with high-skilled employees and sophisticated tools. These achievements will be a great encouragement to boost our motivation to be the best telecommunication company in Indonesia.”

Ms. Cut Noosy, Senior GM Service Partnership Management

PT XL Axiata, Tbk. Indonesia

“Chunghwa Telecom is honored to be awarded ‘Contact Center of the Year 2012 (Telecommunications - Under 300 Seats)’, after acquiring the titles of ‘Customer Loyalty Program of the Year (Telecommunications)’ last year. Chunghwa Telecom values not only customers’ satisfaction, but also customers’ inner feelings. For three consecutive years, we received the recognition of ‘1st Place of Service Quality in the Telecommunications Industry’ from Global Views Magazine. And also in this year, 30 Magazine has named us favourite brand in its 2013 Young Generation Brand Survey, and Manager Today Magazine named us the top telecom brand in its inaugural Power Brands Survey. To return the precious trust and immense support given by our consumers, with strong focus on ‘Core business growth, professionalism, efficiency, and inspiration’ Chunghwa Telecom will continually enhance our ICT capabilities to provide customers with best-in-class inspiring services which are persistent, attentive, sincere and heartwarming. We deeply appreciate Asia Pacific Customer Service Consortium for creating such a wonderful platform for us to share and pursue excellence in customer relationship, and to become the role model of telecom customer service.”

Mr. Yi-Chin Chen, CEO of the Department of Customer Service
Chunghwa Telecom Co., Ltd

“We are extremely honoured to be able to join the league of outstanding organizations with the Customer Service Centre of the Year (Banking Services – Bureau-de-Change) award this year. This is certainly a milestone for our Bureau-de-Change franchise which is now present at all Terminals of the Singapore Changi Airport, serving passengers from across different nationalities. This recognition has provided tremendous fulfillment and motivation to all our staff at Bureau De Change (BDC) and will inspire us to push new boundaries in our pursuit of business and service excellence.”

Mr. Jason Wong, Country Head

RHB Bank Berhad Singapore

“We are privileged to receive the ‘Best Customer Experience Management of the Year (Commercial Building)’ of the Customer Relationship Excellence (CRE) Award and would like to extend our special appreciation to APCSC for the award presentation. For The Great Eagle Properties Management Company, Ltd., we believe that our strength is in our people, with each member of our team committing to provide the best possible service and care to our tenants. The commitments and efforts they made in serving our tenants, is what makes the Citibank Plaza property management team one of the CRE award recipients. Receiving the CRE Award is a great encouragement to our Company and would not have been possible without the support from our tenants, our Landlord (The Champion REIT) and The Great Eagle Group. This award has acted as a catalyst and will continue to be one of our major driving forces in providing the best customer experience at Citibank Plaza.”

Mr. Henry Leung, Director and General Manager

The Great Eagle Properties Management Company, Ltd.  

“Being recognised for customer relationship excellence under the Customer Satisfaction Quality System of the Year (Public Relations) category for the third year running is truly an honour for Aries Consulting. Sincerely and truly thank you for the public recognition of our company. We take immense pride in ensuring our clients receive excellent service, and believe our ability to craft customised solutions to meet their IR and PR needs have clearly distinguished us from our peers. Having expanded our reach from Singapore, Hong Kong and Taipei to include Beijing since our previous win, I believe we are now better-positioned to provide greater value to our clients given the close synergies of the markets. Currently, we have more than 100 listed clients across the 4 regions. This award is a tribute to the professionalism and capabilities of the entire team at Aries, and we will continue to devote efforts & commitments to exceed our customers’ expectations.”

Ms. Kathy Zhang, Founder and Group Managing Director
Financial PR Pte Ltd and Aries Consulting

“It is my great honour to be named ‘CEO of the Year - Office Solution’ by APCSC. This award is truly a testament to the dedication of the entire team at The Executive Centre in setting a high benchmark for premier customer service delivery and understanding the local and regional market needs. As a leading premium serviced office provider in Asia Pacific, we uphold our mission of providing ‘Excellent Locations, Excellent Service. Excellent Value’ and we put our customer’s needs and interests at the centre of everything we do. With our unparalleled full service platform and in-depth local market knowledge, we will continue to maintain the highest professional standards and deliver best-in-class flexible workplace solutions to our customers locally, regionally and internationally.”

Mr. Paul Salnikow, Chairman & Chief Executive Officer

The Executive Centre

“What started out as an idea with just four people three years ago and has grown to a company of over a hundred and fifty individuals and the #1 e-commerce company in HK is an honour. What we also truly appreciate at this time is to be recognized with the CRE Award, which indicates our leadership in customer service as backed by the Groupon Promise, which ‘makes it right or return[s] your purchase. Simple as that.’ Starting with the customer and working backward is our way of offering customers the full experience in all that they do, eat, see and buy ---and it’s continuous in aiming to provide value every step of the way.”

Mr. Danny Yeung, CEO

Groupon Hong Kong

“We are very pleased and honored that a member of our CITIC Telecom CPC family has won the ‘CRM Manager of the Year’ award again this year. Winning APCSC CRE awards for six consecutive years is a strong recognition of our long term commitment of premier services and our team’s dedication to pursuing performance excellence. As a trusted ICT solution partner in Asia Pacific, CITIC Telecom CPC pledges to deliver innovative solutions and services, as well as enhance staff professionalism in meeting the evolving needs of customers. We will continuously endeavor to improve our service level for exceeding customer’s expectation and excel in the industry as the role model of world-class service excellence.”

Mr. Eddie Ling, General Manager of Customer Services & Support

CITIC Telecom CPC

“Thank you for Asia Pacific Customer Service Consortium’s long-term dedication in promoting customer relationship excellence. We are greatly honored to receive the prestigious Customer Service Manager of the Year (Service Center) award in the 2012 CRE awards for the first time, which is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. With CEC’s “Customer-Centric, People-Oriented” mission, we proactively understand customers’ needs, offer advanced communications services and continuously improve service quality though innovation. Winning this award is very encouraging to the team and our journey to continuous improvement on service excellence will be ongoing to further strengthen customers’ mindshare.”

Mr. Layton Lok, Chief Operations Officer

China Enterprise Communications Limited

“It is our honour to receive the CRE Awards for 10 consecutive years and we are pleased to have one colleague named “Customer Service Professional of the Year (Contact Center – Telecommunications)” and another colleague awarded “Merit - Customer Service Professional of the Year (Contact Center)”. The outstanding achievement recognises our dedicated efforts in customer service. Committed to putting our company slogan “Always More‧Always for You” into practice, we will continue to enhance our customer service quality to meet customers’ needs.”

Mr. David Li, Vice President, Human Resources & Customer Services

New World Telecommunications Limited

“It is of great honor for Hong Kong Airlines to receive two awards in our first participation for the Customer Relationship Excellence Awards held by the Asia Pacific Customer Service Consortium. We are very proud that two of our staff have won the ‘Customer Service Manager of the Year’ Award and the ‘Customer Service Team Leader of the Year’ Award. The awards are great encouragement and recognition for our persistent efforts in delivering ‘people-oriented’ services for customers over the years. At Hong Kong Airlines, we will continue striving for the best on every detail when serving our customers. Moving forward, we are committed in providing the most convenient and comfortable flight experience to our passengers through excellent products and attentive services riding on advanced digital technology, coupled with an expanding route network.”

Mr. Stanley Kan, Director of Service Delivery

Hong Kong Airlines