Enrolment Procedures:
	Open for Applications		Applications and Nomination can be submitted online or by fax
	Self Assessment Questionnaire		Participants must complete a comprehensive self assessment questionnaire
	Business Case Presentations		Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members
	Stage One Screening		Stage One shortlist of applicants are notified
	Mystery Call		Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made
	Stage Two Screening - CSQS Onsite Assessment		Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details
	Public Webvoting		General public and customers of the participating organizations will have the opportunity to vote for their CRE company.
	Winner Selection		Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.
	CRE Awards Dinner Ceremony and Trophy Presentation		Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony
	Press Release & Publication of Newspaper Supplements		Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies

Important Dates for 2020-2019 Asia Pacific CRE Awards

Important Dates for 2020 International CRE Awards

Schedule of fees

Catagories	HK$	US$	RMB
Customer Relationship Excellence Awards (Corporate)	23,000	3,000	23,000 (including 2 Awards Dinner seats)
Additional Corporate Categories (per)	12,500	1,650	12,500 (including 1 Awards Dinner seat)
Customer Relationship Excellence Awards (Individual)	2,500	320	3,350 (including 1 Awards Dinner seat)
Oversea Onsite Visit (for the onsite site outside Hong Kong and Shenzhen)	N/A	950	6,500
Certificate in Customer Service Management (CCSM) training to implement and comply with CSQS for the CRE Awards assessment criteria	26,000 / 2 people	3,345 / 2 people	26,000 / 2 people
Once enrolled, no refund will be given

334_ AP CSC 14.6.13_Astro Innovative

The Hongkong Electric Co., Ltd.

Public Service of the Year 2017 (Public Utility)

Mission Critical Support Service of the Year 2017

(Public Utility)

Customer Service Professional of the Year 2017

(Public Utilities – Contact Center)

Customer Service Professional of the Year 2017

(Public Utilities – Technical Center)

Merit - Customer Service Professional of the Year 2017

(Contact Center)

Merit - Customer Service Professional of the Year 2017

(Technical Center)

Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege)

Customer Relationship Marketing Service of the Year 2017 (Property Management)

Corporate Environmental Leadership of the Year 2017

 (Property Management )

2017 Customer Relationship Excellence Winner Statement:

“Congratulations to Asia Pacific Customer Service Consortium (APCSC) on its 20th Anniversary! For decades, APCSC keeps driving the service industry for better customer service with an invaluable platform for insights and experience sharing. Over the years, HK Electric has supported the CRE Awards of APCSC. This year, we are honored to have won the “Public Service of the Year (Public Utility)” Award again for ten consecutive years, in addition to the “Mission Critical Support Service of the Year (Public Utility)” Award and seven individual awards. We believe that while we journey on in our pursuit for excellence, APCSC will continue making important contributions to the industry with even higher standards.”

Mr. Raymond Choi,

General Manager (Customer Services)

HK Electric

“It’s a distinct honor to receive the CRE Awards for 16 consecutive years, and we are pleased to be awarded ‘Customer Relationship Marketing Service of the Year (Property Management)’ & ‘Corporate Environmental Leadership of the Year (Property Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick, Well Born & H-Privilege)’ has been achieving numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.  Henderson Land Group Property Management Department will be upholding its management philosophy – ‘Interactive Services for Quality Management’ in the future. APCSC keeps up the market by launching different categories of CRE Awards to motivate the corporates to develop in different aspects should be esteemed.”

Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director

Henderson Land Development Co. Ltd.