2017 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
• Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
• Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2016 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
• Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
• Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2015 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
• Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
• Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2014 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
• Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2013 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2012 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2011 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2010 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2009 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2008 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2007 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
• Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2006 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2005 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2004 Judging Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Greg Oxton, Executive Director, Consortium for Service Innovation
• Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2003 Juding Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Lane Leskela, Research Director, Gartner G2

2002 Juding Panel

• Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
• Mr Pete McGarahan, Director, Help Desk 2000

CSL Mobile Limited  

Customer Service Manager of the Year 2017

(Mobile – Contact Center)

Customer Service Manager of the Year 2017

(Mobile – T & D Center)

Customer Service Analyst of the Year 2017

(Mobile – T & D Center)

Customer Service Professional of the Year 2017

(Mobile – Contact Center)

Customer Service Professional of the Year 2017

(Mobile – T & D Center)

Merit - Customer Service Team Leader of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

Watsons Water
 

Customer Service Team Leader of the Year 2017

(Retail Service – Contact Center)

Customer Service Professional of the Year 2017

 (Retail Service – Contact Center)

2017 Customer Relationship Excellence Winner Statement:

“On behalf of CSL Mobile Limited, I wish to thank the Asia Pacific Customer Service Consortium for recognizing our efforts in constantly striving for customer service excellence. I would also like to thank each member of our team for his/her outstanding work and remarkable contribution. We are hugely grateful to our customers for their appreciation of CSL’s commitment to service excellence, while recognizing our industry leadership and reputation for innovation. We will continue to focus sharply on earning loyalty by seizing every opportunity to improve the overall customer experience and upholding an unswerving determination to succeed.”

Mr. Bruce Lam,

Chief Marketing Officer

Watsons Water

“Watsons Water is honored to once again accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the fourth year. I’m pleased that with our dedicated and committed team, Watsons Water’s customer service has been recognized as world-class standard with our ‘We Care’ customer service mission. The awards are definitely recognition and motivation for us to continuously contribute with strategic values to our customers and be a customer centric loyalty brand in the coming future.”

Mr. Raymond Leung

 General Manager

 Carboy of Watsons Water