1.
The CRE Awards offers the
most comprehensive assessment and respected international
recognitions in Customer Relationship
with international bodies and business leaders' endorsement.
Organizations can review their Customer Service processes,
system and strategy to improve Customer Service quality.
2.
The CRE Awards recognition
increases and enhances
Corporate brand, credibility and image internationally.
3.
Learn the latest innovative CRE practices
from the World-Class CRE
Leaders and stay ahead of the competition.
4.
Increase customer centricity, perception and confidence
in dealing with the organization. Employees
will be able to deeply understand the
customer focus and customer
experience culture to enhance work efficiency.
5.
Continuous improvement
opportunities and
benchmarking of the organization's Customer Service
efforts
with the overseas and local market leaders
through APCSC's CRM Benchmarking program.
6.
Benefit greatly
from the
best practices and
critical success factors from the
world-class framework
outlined in the Customer
Service
Quality
Standard
(CSQS).
7.
Market leaders can learn more world-class customer service best
practices
in order to establish well-planned
company mission and vision for long-term planning of
CRE & CSQS
international Corporate development blueprint.
8.
Greater focus
on Customer Service and Relationship Excellence culture
throughout the entire organization.
9.
Increase morale
at all levels of the organization
10.
Far-reaching promotions and exposure of winners
in the entire region through our international media partners,
supporting organizations and news coverage.
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Corporate Social Responsibility
Leadership of the Year
2017 (Insurance)
Best Internet+ of the Year 2017 (Insurance)
Best Customer Experience Management
of the Year 2017 (Insurance – North
Asia)
Customer Experience Center of the
Year 2017
(Insurance – Service Center)
Contact Center of the Year 2017
(Insurance North Asia – Under 200
Seats)
Customer Satisfaction Quality System
of the Year 2017 (Insurance – North
Asia)
Best Social Media Program of the Year 2017 (Insurance)
CRM Director of the
Year 2017 (Insurance)
Customer Service Manager of the Year
2017
(Insurance – Contact Center)
Customer Service Manager of the
Year 2017
(Insurance – Service Center)
Customer Service Analyst of the Year
2017
(Insurance – Contact Center)
Customer Service Team Leader of the
Year 2017
(Insurance – Contact Center)
Customer Service Team Leader of the
Year 2017
(Insurance – Service
Center)
Customer Service Team Leader of the
Year 2017
(Insurance – Technical
Center)
Customer Service Professional of the
Year 2017
(Insurance – Technical
Center)
Merit - Customer Service
Professional of the Year 2017
(Contact Center)
Merit - Customer Service
Professional of the Year 2017
(Service
Center)
Hang Lung Properties Limited
Corporate Social Responsibility
Leadership of the Year
2017 (Property
Management)
Corporate Employer of the Year 2017
(Property Management)
Employee Engagement Program of the
Year 2017
(Property Management)
Customer Satisfaction Quality System of
the Year 2017 (Property Management)
People Development Program of the Year
2017
(Property Management)
Best Use of Technology of the Year
2017
(Property Management)
Best Use of Knowledge Management of the
Year 2017 (Property Management)
Best Social Media Program of the Year
2017
(Property Management)
2017 Customer Relationship Excellence Winner Statement:
“It is our great
honour to receive 9 Corporate CRE Awards from APCSC this year. These
awards are a strong testament of our earnest effort in upholding our
belief that protection is our calling. At AXA, we always put meeting
our customers’ needs as our primary focus. We are committed to
continuously develop and enhance our range of products in order to
satisfy different and changing needs of both individual and
corporate clients. We also believe that it is our inherent
responsibility to support the community we operate in, hence
creating a sustainable business via constant and considerable
contribution in the dimensions of health, environment and the
community.”
Mr. Etienne Bouas-Laurent, Chief Executive
Officer
AXA Hong Kong
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