“It’s a distinct honor to receive the CRE Awards for 12 consecutive years and we are pleased to be awarded ‘Corporate Environmental Leadership of the Year (Property Management)’ & ‘Field Support Team of the Year (Property Management)’ by the APCSC. Henderson Land Group Property Management Department (Hang Yick and Well Born) had been achieved numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land Group

“HK Electric is committed to delivering reliable electricity supply and excellent customer services. We are honored to be selected as ‘Public Service of the Year (Public Utility)’ for six consecutive years in the APCSC CRE Awards, on top of seven other individual awards. The awards recognise our efforts and achievements in seeking continuous improvements in customer services, while motivating us to provide more value-added services to our customers. We will continue to listen to and understand our customers’ needs and to serve them better with creativity, advanced technology and a green mindset.”

Mr. Yuen Sui-see, Director of Operations

The Hongkong Electric Co., Ltd

“We are honored to receive three very prestigious awards within the logistics industry - Customer Satisfaction Quality System of the Year, Contact Center of the Year (Under 100 Seats) and Employee Engagement Program of the Year. Receiving the first two awards from APCSC for the second consecutive year attests to our consistency in delivering an excellent customer experience. We value our interaction with customers and see it as a vital pillar in keeping them happy and loyal. Being awarded the Employee Engagement Program of the Year is a great recognition of our vibrant and dynamic corporate culture. Our employees are the foundation for the company’s success - having an engaged team will translate to engaged customers. At DHL, we work as a team and focus on doing things right the first time. We will continue to invest in our people, processes and technology to deliver high-quality services for our customers in the global marketplace.”

Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director

DHL Express Singapore

“I am delighted to know that Changsha Operation Center of China Pacific Life Insurance Co., Ltd. won the Best Contact Center of the Year in the 2013 Asia Pacific Customer Relationship Excellence (CRE) Awards. Hereby I would like to express my sincere gratitude to the Asia Pacific Customer Service Consortium for the affirmation of our company’s efforts on customer service. My gratitude also extends to the society for great favor towards our company.　CPIC Life actively drive the customer demands-oriented strategic transformation, seek improvement in stability, carry out innovation drive, and exert ourselves to upgrade the personal customer business model. With the goal of “focusing on customer demands, improving customer interfaces, and enhancing customer experience”, the company will also dig deep to explore the transformation and upgrading of insurance sales and service models, discover the needs of customers constantly during service and try all the best to fulfill the insurance needs of the general public. Awarding the Best Contact Center of the Year is the affirmation of the service quality of CPIC Life’s contact center as well as CPIC Life’s service cultural identity. We willl make more efforts and improvements to build “by your side” of the insurance company!＂

Mr. Xu Jinghui, Chairman of BoD & President
China Pacific Life Insurance Co., Ltd.

“We are honored to be recognized by APCSC in this year's CRE Awards as the Global Support Services of the Year (Service Desk), and two individual awards including Customer Service Manager of the Year (Technical Center) and Customer Service Team Leader of the Year (Technical Center). With continual promotion of corporate culture, innovations and improvements in services and the pursuit of excellent customer service system based on IBM values, we have been maintaining our leading position in IT industry. These awards recognize the accomplishments, effort and dedication of IBM staff at all levels, in particular our colleagues on the front-line, in providing excellent client experience. IBM will continue to lead the industry and endeavor to pursue service excellence with the mission to be essential to our clients and the best employer of choice.”

 

Mr. Vivek Krishan, Director, GMU-E & Japan IOT, Mobility & Workplace Service Desk Delivery

“We are very pleased to get the best customer APCSC contact center awards recognition once again. This is our fifth consecutive year winning the award. DHL-Sinotrans continues to obtain external awards in recognition of the industry, which clearly proved that highly motivated employees deliver excellent performance continuously. In 2013, we have been engaged in working through technical upgrading of call center and customer service department has successfully led the company to build a cross-functional knowledge management system to optimize the CS knowledge tool. These initiatives not only enhance the efficiency of the service for the team, but also promote the continuous improvement of the customer experience. DHL-Sinotrans has been adhering to the ‘ICCC--Insanely Customer Centric Culture’, which is penetrated deeply into all levels of employees in the delivery of excellent services. Everyone in organization has the sense of ownership and believe in realize the common target. In 2014, our mission is ‘leading in services’: more proactive in identifying customer needs and go extra mile for prompting cross-functional innovation to foster profit chain in order to deliver value added and first-class services.”

Mr. Wu Dong Ming, Executive Vice President, DHL Express Asia Pacific, and Managing Director

“Its quiet honorable to get prize of ‘International Customer Relationship Excellence Awards’, we understand this as the commendation to Lenovo Service on what we have done on continuously improving customer satisfaction and leading the field of service. In the past, we have obtained extraordinary reputation from our customers by fulfilling the diversification of the market and customer requirements what keep changing through telephone, internet and offline fulfill; offered customers 365 days uninterrupted service at anytime and anywhere. In the future we will continuously carry forward the spirit of Lenovo: we do what we say, we own what we do. To be responsible to customer and deliver them the service with more high-quality.”