The Asia Pacific Customer Service Consortium was founded in January 1998 to mobilize the government, universities, and the business community to facilitate the continuous enhancement of customer service in Asia Pacific.

With increasing growth in the financial, telecom and tourism industry, there is an ever increasing emphasis on service quality. Customer service issues in customer service center, technology and management; retention, motivation, training and development of customer service staff; customer loyalty and retention and many others are becoming increasingly important and more so challenging with higher customer demand. That is why many corporations are interested in joining as members in the consortium effort. Their vision, and ours, is to build the major cities of Asia as a premier service center.

Our organisation is the first cross industries consortium of leading corporations in the region that focuses on customer service.

We believe that leading companies in different industries can and should:

• Learn from one another
• Pool resources to innovate where no one has yet found an acceptable solution

Objectives
We provide a better understanding & continuous enhancement of good customer service by:

• Conducting research and development studies specific to members' needs
• Providing the infrastructure for learning
• Organizing meaningful events

Our ultimate mission is to:

• Elevate the customer service quality across Asia
• Make Asia a better place to live and do business
  

China Telecom Global Ltd

Global Support Services of the Year 2017 (Telecommunications)

CRM Director of the Year 2017 (Network Communications)

Customer Service Manager of the Year 2017 (Network Communications – Technical Center)

Merit - Project Manager of the Year 2017

Merit - Customer Service Manager of the Year 2017

(Technical Center)

The Great Eagle Properties Management Company, Ltd.

Best Customer Experience Management of the Year 2017 (Property Management – Hong Kong)

2017 Customer Relationship Excellence Winner Statement:

“This is the 7th consecutive year for China Telecom Global to receive the Customer Relationship Excellence Awards. We feel deeply honored in winning the Global Support Services of the Year (Telecommunications) - a great recognition for our efforts in the pursuit of excellence in customer services, while motivating us to make continuous improvements and introduce new service initiatives. We would like to take this opportunity to thank our customers and APCSC to give this opportunity to us to share the best practices and development of customer services with industrial professionals. Going forward, we will continue to strive to provide excellent service to our customers.”

Mr. Li Qing,

Vice President, Marketing
China Telecom Global Ltd

“We are privileged to receive the ‘Best Customer Experience Management of the Year (Property Management) of the Customer Relationship Excellence (CRE) Award and would like to extend our special appreciation to APCSC for the award presentation. For Three Garden Road, we pay strong focus on customer service. All members of our team are committed to continuously provide high quality service and care to our tenants. Receiving the CRE Award is a great encouragement to our Company and would not have been possible without the support from our tenants, our Landlord (The Champion REIT) and The Great Eagle Group. This achievement will continue to be one of our major driving forces in providing the best customer experience at Three Garden Road.”

Mr. Henry Leung, Director and General Manager

The Great Eagle Properties Management Company, Ltd.