2013 Awards Winners Group Photo
Ms ANGIE HUNG CHUN MEI, DHL EXPRESS
TAIWAN, received the
CRM Director of the Year 2013
from Mr. Jason Chu, Chairman, Asia Pacific Customer Service
Consortium.
2013 The
CRM Director of the Year Winner Statement:
“We are not only the first logistics service provider who insists on
a 24/7 human response, we also achieved a 93 percent
‘response-within-10-second rate’ in 2013. Our customer service team
consists of 142 professional specialists, and we are proud to have
the top and most established team within the domestic market.
Providing customers with a friendly and reliable service of highest
quality is what distinguishes us from the competition. In doing
this, we can continue to lead the market.”
Mr. CHEE Yaw Chek,
Managing Director
DHL Express Taiwan
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