Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!

About the CRE Awards
  Chairman's Introduction
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Newspaper Coverages
  Nominate a Company
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
CRE Model and Training

Winner Presentations
  2017 Winner Photos
  2016 Winner Photos
  2015 Winner Photos
  2014 Winner Photos
  2013 Winner Photos
  2012 Winner Photos
  2011 Winner Photos
  2010 Winner Photos
  2009 Winner Photos
  2008 Winner Photos
  2007 Winner Photos
  2006 Winner Photos
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
Press Releases

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June 15, 2018
Announcement of the 2017 CRE Awards Winners
June 16, 2017
Announcement of the 2016 CRE Awards Winners
June 3, 2016
Announcement of the 2015 CRE Awards Winners
June 12, 2015
Announcement of the 2014 CRE Awards Winners
June 13, 2014
Announcement of the 2013 CRE Awards Winners
June 14, 2013
Announcement of the 2012 CRE Awards Winners
June 14, 2012
Announcement of the 2011 CRE Awards Winners
June 9, 2011
Announcement of the 2010 CRE Awards Winners
June 2, 2010
Announcement of the 2009 CRE Awards Winners  
June 26, 2009
Announcement of the 2008 CRE Awards Winners  
June 27, 2008
Announcement of the 2007 CRE Awards Winners
December 28, 2007
Four CPIC Branches Receive the Customer Relationship Excellence Awards 2006
July 6, 2007
Announcement of the 2006 CRE Awards Winners
July 12, 2006
Announcement of the 2005 CRE Awards Winners
April 24, 2006
Announces the Finalists of 2005 Customer Relationship Excellence Awards
February 9, 2006
The Customer Loyalty Awards Forum & Certificate in Customer Service Management Organized by APCSC
May 12, 2005
Announcement of the 2004 CRE Winners
May 6, 2004
Announcement of the 2003 CRE Winners
February5, 2004
Announcement of the 2003 CRE Award Finalists
September 9, 2003
2002 CRE Awards Dinner Ceremony
June 2, 2003
Announcement of the 2002 CRE Winners
January 15, 2003
Announcement of the 2002 CRE Award Finalists
November 6, 2002
Announcement of the launch of 2002 CRE Awards

Fidelity Worldwide Investment received Contact Center of the Year 2014 (Investment – Under 50 Seats), Customer Satisfaction Quality System of the Year 2014 (Investment) and 2 Individual categories


DBS Bank (Hong Kong) Limited received Employee Engagement Program of the Year 2014 (Banking), Best Use of Technology of the Year 2014 (Banking), Best Use of Knowledge Management of the Year 2014 (Banking) and People Development Program of the Year 2014 (Banking), and 4 Individual categories

2014 Customer Relationship Excellence Winner Statement:  

“The Contact Center of the Year and Customer Satisfaction Quality System of the Yearawards do not only reaffirm the service quality of our customer center, but also recognise our innovation and customer-centric approach. Anticipating clients’ needs is the key to world-class customer experience. We conduct regular customer surveys to understand our clients’ needs, and more importantly to implement actions and drive business decisions to enhance our customer experience. Fidelity is committed to providing forward thinking solutions to our customers.”

Mr. Michael Fong, Head of Customer Experience and Customer Services, Asia
Fidelity Worldwide Investment


“What is exciting for our team is we all know how much more we can improve. The results are showing however. We have delivered a very exciting set of digital capabilities for our customers. The pipeline of further service improvements and technology innovations has us energised. It's enriching to work for a bank that invests in helping customers, not just revenue generation. Our ultimate aim is to make banking joyful.”

Mr. David Lynch, Managing Director and Head of Technology & Operations, Hong Kong & Mainland China
DBS Bank (Hong Kong) Limited

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