MANULIFE
(S) PTE LTD
Contact Center of the Year 2017
(Insurance
Singapore – Under 50 Seats)
Customer Service Professional of the Year 2017
(Insurance
– Contact Center)
Merit - Customer Service Professional of the
Year 2017 (Contact Center)
Rkylin Group
CRM Director of the
Year 2017 (Outsourcing)
|
|
2017 Customer Relationship Excellence
Winner Statement:
“We
are honored that our Contact Centre team has been commended by the Asia
Pacific Customer Service Consortium (APCSC) for the fifth consecutive
year. At Manulife Singapore, we are always looking for new ways to
enhance the experience for our customers, and this award is a strong
affirmation of our efforts to delight our customers in all their
interactions with us. I also wish to offer my heartiest congratulations
to our team members Zenith, Kai and Christine for their well-deserved
individual awards, which recognise their passion and dedication in
serving our customers with distinction.”
Dr. Khoo Kah Siang,
President and CEO,
MANULIFE
(S) PTE LTD
“I
am very grateful to Asia Pacific Customer Service Consortium for
granting me the honor. At the same time, I also want to express my
gratitude to the company I have ever worked for. This benefited me a lot
in cognitive learning. I am lucky to meet our excellent team as I was
given the opportunity and challenge. We have been fighting all the way
regardless of difficulty and challenge ahead and we are adhering to the
professional innovative spirit to overcome obstacles in the challenge
again and again to achieve the mission -Improve in details, Innovation
in products.”
Ms. Amy Zhao,
Senior Director, Customer Service
Center
Rkylin Group |
