Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2017
  2017 Winner Photos
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Awards Statement

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2017 Winner Statements

 MANULIFE (S) PTE LTD

 

Contact Center of the Year 2017

(Insurance Singapore – Under 50 Seats)

Customer Service Professional of the Year 2017

(Insurance – Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

 


 

Rkylin Group

 

CRM Director of the Year 2017 (Outsourcing)


 


2017 Customer Relationship Excellence Winner Statement:

“We are honored that our Contact Centre team has been commended by the Asia Pacific Customer Service Consortium (APCSC) for the fifth consecutive year. At Manulife Singapore, we are always looking for new ways to enhance the experience for our customers, and this award is a strong affirmation of our efforts to delight our customers in all their interactions with us. I also wish to offer my heartiest congratulations to our team members Zenith, Kai and Christine for their well-deserved individual awards, which recognise their passion and dedication in serving our customers with distinction.”

Dr. Khoo Kah Siang,

President and CEO,

 MANULIFE (S) PTE LTD

 

“I am very grateful to Asia Pacific Customer Service Consortium for granting me the honor. At the same time, I also want to express my gratitude to the company I have ever worked for. This benefited me a lot in cognitive learning. I am lucky to meet our excellent team as I was given the opportunity and challenge. We have been fighting all the way regardless of difficulty and challenge ahead and we are adhering to the professional innovative spirit to overcome obstacles in the challenge again and again to achieve the mission -Improve in details, Innovation in products.”

 

Ms. Amy Zhao,

Senior Director, Customer Service Center

Rkylin Group

2016 Winner Statements
2015 Winner Statements
2014 Winner Statements

2013 Winner Statements

2012 Winner Statements
2011 Winner Statements
2010 Winner Statements
2009 Winner Statements
2008 Winner Statements
2007 Winner Statements
2006 Winner Statements
2005 Winner Statements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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