BRYAN J. SMITH, AMERICAN INTERNATIONAL ASSURANCE COMPANY, LIMITED - CRM Director of the Year 2005

ANN CHONG SIU YING , PACIFIC SATELLITE INTERNATIONAL LIMITED - Customer Service Manager of the Year 2005 (Contact Center)

2005 Customer Relationship Excellence Winner Statement:

“We Care”, a unique and comprehensive culture change program, underlines our caring for staff, guests, the hotel and the community. With the dynamic changes at Eaton Hotel over the past 2 years, the “We Care” initiative ensures the hotel and its staff are all focused on the same goals. We are honored to receive the eminent awards “Corporate Service Team of the Year” and “People Development Program of the Year” from APCSC. This is certainly recognition of our achievements in elevating the quality, competence and standards of our associates and successfully repositioning Eaton as one of the best hotels in its class.

Mr. Bob van den Oord, General Manager

Eaton Hotel Hong Kong