“We are honored to receive 2 CRE Awards, ‘People Development Program of the Year (Internet Service Provider)’ and ‘Integrated Support Team of the Year (Internet Service Provider)’, from APCSC this year. These achievements are definitely a strong recognition of our continual pursuit in offering the highest level of service quality. To deliver the best-in-class services to our customers, special emphasis has been put on our customers’ total experience on our products and services. A set of metrics has been developed to evaluate the whole service process and improve our service level, including efficient order processing, reliable product performances, as well as prompt customer services support. We are proud that our strategies are recognized. Looking ahead, as a leading communications and security solution partner, we will continue our effort to Strive for Service Excellence.”

Mr. Stephen Ho, Chief Executive Officer
CPCNet Limited

“It’s a great honor for us to achieve Customer Relationship Excellence under Contact Center, People Development Program and Best Use of Knowledge Management of the Year in bank card industry. Adhering to the objective ‘Most considerate, best quality. Surpass expectation. Strive to be a first-class domestic bankcard customer contact center’, we have endeavored to grow to be a vital paradigm of excellent Unionpay service and image, as well as an important marketing channel to promote our brand popularity. Meanwhile, stick to the ‘people-oriented’ management model, we provide satisfactory service to our customers with satisfied staff, helping our staff to obtain improvement and realize their value in the work.”

Mr. Xiao Zhi Yong, Director of Customer Services Center
China Unionpay

“Sino Property Services is most encouraged by the receipt of the prestigious CRE awards this year (People Development Program of the Year and Field Support Team of the Year – Island Resort). It is a testimony of our continuous commitment to consistently exceeding our customers’ expectations. We attribute our ability to winning our customers’ support to our team’s determination in constantly improving our hardwares, softwares and peoplewares throughout the areas of estates management, security, parking, cleaning, maintenance and premium lifestyle services. The synergy is underpinned by our Company’s core value, which comprise integrity, customer first, teamwork, continuous improvement, preparedness and sense of urgency.”

Mr. Sunny Yeung, Executive Director
Sino Group

“Henderson Land Group Property Management Department – Well Born Real Estate Management and Hang Yick Properties Management are honored to be awarded Innovative Technology of the Year and Best Use of Knowledge Management of the Year presented by the Asia Pacific Customer Service Consortium. The achievement has fully manifested our continuous commitment to strive for excellence in premium customer services standard. It is a solid proof of customer’s recognition to our sophisticated and professional property management services. The award has driven us to pursue quality services and higher standard.”

Mr. Suen Kwok Lam, MH, Managing Director
Henderson Land Group

“Since the establishment in 2007, Wharf T&T Outsourcing Services Limited is keen to develop long term relationship with customers and sees them as our close business partners, at all level. It is very encouraging that we receive 3 awards, namely Outsourcing Team of the Year, High Speed Customer Service of the Year, and Customer Service Manager of the Year (Call Centre) from APCSC this year as it proves that our endeavour and expertise in our BPO services are well received.  Nevertheless, our commitment to service excellence is a never ending pursuit.”

Mr. Duncan Wong, Director and General Manager
Wharf T & T Limited

“We are most delighted to be named the ‘Public Service of the Year’ and to receive the five Awards under the individual categories of the 2008 CRE Awards scheme. These awards are encouraging recognitions of our excellent services to customers and the outstanding performance of our frontline team.  HK Electric will continue serving Hong Kong and our customers the way we have always been – consistent, committed, with a caring spirit and always striving for continuous improvement to achieve total customer satisfaction.”

Mr. S.S. Yuen, Director of Operations
The Hongkong Electric Co., Ltd

“Eptica is delighted to win the prestigious APCSC CRE ‘Most Innovative Technology’ Award.  As a new entrant to the awards, we were impressed with the rigour at which the APCSC evaluated our technology and our business. Eptica’s multi-channel customer service software increases business efficiency and revenue performance through its unique ability to self-learn from every interaction how best to answer a customer enquiry.  Available on-premise or SaaS, Eptica enables organizations to deliver fast, accurate and consistent responses through all channels including online service, email, phone, fax, letter and SMS.   We are very excited at working with organisations in Asia to enable them to deliver excellent customer service at much lower cost.”

Mr. Olivier Njamfa, CEO and President
Eptica SA

“It is the honour of Hong Yip to be the winner again presented by the Asia Pacific Customer Service Consortium with this distinguished trophy titled ‘Customer Loyalty Program of the Year 2008’. Thanks to our outstanding team members, this award has fully manifested our competitive edges over other contenders with respect to our dedicated customer relationship management and exquisite customer services. With over 40 years of solid property and facility management experience in Hong Kong, Hong Yip created a series of the most prestigious value-added services as well as ultimate professional support such as cleaning, security, landscaping, repair & maintenance, surveillance system, engineering consultancy and real estate agency etc, to enable residents to enjoy a comfortable living environment and enhance customer relationship.

Mr. Alkin Kwong, Vice Chairman & Chief Executive
Hong Yip Service Co., Ltd (Hong Yip)

“It is our honor to receive 3 CRE Awards this year, namely ‘Contact Centre of the Year (Internet Service Provider)’, ‘Field Support Team of the Year (Internet Service Provider)’, and ‘Customer Service Team Leader of the Year (Internet Service Provider)’ presented by APCSC. It is our long-term commitment to treat customer service as our top priority and to continually strive for service excellence. The outstanding achievements not only serve as a proof of our high service quality and excellent customer relationship, but also a great encouragement motivating us to do our utmost to attain even better performance. Moving forward, we will continue working towards our mission on, as well as shouldering our commitment to offering our customers with the best service quality.”

Mr. Chen Guo Cong, General Manager
CIBONet

“It is with great honor to receive the ‘Best Customer Experience Management of the Year’ in the CRE Awards for the second consecutive year. This honor has boosted our confidence and we will keep up with our commitment to providing customized and caring services to all our customers. It is always our pleasure to serve the customers with our heart so that they can fully enjoy their investment rewards. We never stop in our pursuit of excellence. By thinking ahead of our customers in foreseeing their needs, we set our mind in unveiling a new era in the field of property management.”

Mr. Dicto Leung, General Manager
Goodwell Property Management Limited

“Provision of comprehensive and quality services for the customers is the mission of Citybase Property Management Limited and we strive for providing a world-class business and living environment for our clients. We understand the importance of mutual communication and customers’ opinion for continuous improvement. The Center, a Grade A commercial Building on the Hong Kong Island managed by Citybase is equipped with a professional and excellent management team. With the implementation of “Integrated Management System”, an excellent one-stop services is provided to our customers. It is our honor to receive the “Integrated Support Team of The Year” Award from the Asia Pacific Customer Service Consortium. In the future, we will continue to strive for better service in the pursuit of excellence.”

Mr. H.K. Jim, General Manager
Citybase Property Management Ltd.

“Endowed with the core value of commitment to business integrity in pursuit of steady growth and performance excellence, CPICLife, following the operation strategy of sustainable value increase, has been implementing the operation target of escalating management to the superior level and extending service to the grass-root. Based upon such basis, China Pacific Life has provided clients with custom-tailored and specialized insurance service. With euphoria and alacrity brimming in my heart, I was initiated with the glad tidings that China Pacific Life had won CRE Awards for the third time in a row. The award not only testifies to the public acknowledgement of client-oriented service philosophy of our company, but also vindicates the public approval of the exertion and commitment contributed by the whole service group of China Pacific Life, and even serves as an incentive and appreciation for the service brand of the company! Since the demands from clients are constantly increasing, and the high-quality service sees no ending, the development path ahead shall be the one of extending ourselves to the successful point, and challenging the better inexorably. For this, we shall scrupulously abide by the axiom of making commitment with heart and holding responsibility with love so as to contribute to the society and serve for the public.”

Mr. Patrick Poon, Chairman of the operation committee
CPIC Life Co., Ltd

“It is the honour of the Hong Kong Observatory to be recognized and awarded customer relationship excellence under the category of Public Service of the Year (Government).  Care about the community and colleagues is one of the Observatory’s core values.  We strongly believe that good customer relationship is achieved through compassionately understanding the needs of the end users.  We are fortunate to have a team of committed colleagues who are sensitive to the changing societal environment and are eager to make a difference.  I would like to thank APCSC for providing an excellent platform for sharing of experience in customer satisfaction.”

Dr B Y Lee, Director
Hong Kong Observatory