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Winners of the 2017 Customer Relationship Excellence Awards |
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Winner of the 2017 CRE Awards:
Customer Relationship Marketing Service of the
Year 2017 (Property
Management)
Corporate Environmental Leadership of the Year
2017 (Property Management )
“It’s
a distinct honor to receive the CRE Awards for
16 consecutive years, and we are pleased to be
awarded ‘Customer Relationship Marketing Service of
the Year (Property Management)’ & ‘Corporate
Environmental Leadership of the Year (Property
Management)’ by the APCSC. ‘Henderson Land Group
Property Management Department (Hang Yick, Well Born
& H-Privilege)’ has been achieving numerous ‘CRE
Awards’ in Customer Services and other achievements
over the years. These achievements have fully
manifested our continuous commitment to strive for
excellence in premium property management services.
It not only served as a proof of customer’s
recognition, but also a great encouragement to
motivate us to attain even better performance.
Henderson Land Group Property Management
Department will be upholding its management
philosophy – ‘Interactive Services for Quality
Management’ in the future. APCSC keeps up the market
by launching different categories of CRE Awards to
motivate the corporates to develop in different
aspects should be esteemed.”
Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director
Henderson
Land Development Co. Ltd.
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Winner of the 2017 CRE Awards:
Public
Service of the Year 2017 (Public
Utility)
Mission Critical Support Service of the
Year 2017 (Public Utility)
Customer Service Professional of the
Year 2017
(Public
Utilities – Contact Center)
Customer Service Professional of the
Year 2017
(Public
Utilities – Technical Center)
Merit -
Customer Service Professional of the
Year 2017 (Contact Center)
Merit -
Customer Service Professional of the
Year 2017 (Technical Center)
“Congratulations to Asia Pacific Customer
Service Consortium (APCSC) on its 20th
Anniversary! For decades, APCSC keeps driving
the service industry for better customer service
with an invaluable platform for insights and
experience sharing. Over the years, HK Electric
has supported the CRE Awards of APCSC. This
year, we are honored to have won the “Public
Service of the Year (Public Utility)” Award
again for ten consecutive years, in addition to
the “Mission Critical Support Service of the
Year (Public Utility)” Award and seven
individual awards. We believe that while we
journey on in our pursuit for excellence, APCSC
will continue making important contributions to
the industry with even higher standards.”
Mr. Raymond Choi, General Manager (Customer
Services)
HK Electric |
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Winner of the 2017 CRE Awards:
Corporate Social Responsibility
Leadership of the Year
2017 (Property
Management)
Corporate Employer of the Year 2017
(Property Management)
Employee Engagement Program of the
Year 2017 (Property Management)
Customer Satisfaction Quality System of
the Year 2017 (Property Management)
People Development Program of the Year
2017 (Property Management)
Best Use of Technology of the Year
2017 (Property Management)
Best Use of Knowledge Management of the
Year 2017 (Property Management)
Best Social Media Program of the Year
2017 (Property Management)
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Winner
of the 2017 CRE Awards:
Corporate Social Responsibility
Leadership of the Year
2017 (Insurance)
Best Internet+ of the Year 2017 (Insurance)
Best Customer Experience Management
of the Year 2017 (Insurance – North
Asia)
Customer Experience Center of the
Year 2017 (Insurance – Service
Center)
Contact Center of the Year 2017
(Insurance North Asia – Under 200
Seats)
Customer Satisfaction Quality System
of the Year 2017 (Insurance – North
Asia)
Best Social Media Program of the Year 2017 (Insurance)
CRM Director of the
Year 2017 (Insurance)
Customer Service Manager of the Year
2017 (Insurance – Contact Center)
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Customer Service Manager of the Year
2017 (Insurance – Service Center)
Customer Service Analyst of the Year
2017 (Insurance – Contact Center)
Customer Service Team Leader of the
Year 2017 (Insurance – Contact
Center)
Customer Service Team Leader of the
Year 2017 (Insurance – Service
Center)
Customer Service Team Leader of the
Year 2017 (Insurance – Technical
Center)
Customer Service Professional of the
Year 2017 (Insurance – Technical
Center)
Merit - Customer Service
Professional of the Year 2017
(Contact Center)
Merit - Customer Service
Professional of the Year 2017
(Service
Center)
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 “It
is our great honour to receive 19 CRE Awards
from APCSC this year. These awards are a
strong testament of our vision of empowering
people to live better lives. At AXA Hong
Kong, we always put meeting customers’ needs
as our primary focus. We are committed to
transforming ourselves from being a payer to
a partner for our customers and enhancing
end-to-end customer experience, making
insurance simpler and more personal.”
Mr. Etienne Bouas-Laurent, Chief Executive
Officer
AXA Hong Kong
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Winner of the 2017 CRE Awards:
Global Support Services of the Year 2017
(Logistics)
Best Customer Experience Management of the Year
2017 (Logistics)
Contact Center of the Year 2017 (Logistics –
Under 300 Seats)
Customer Satisfaction Quality System of the Year
2017 (Logistics – North Asia) |
Customer Service Team Leader of the Year
2017 (Logistics – Contact Center)
Customer Service Professional of the Year 2017
(Logistics
– Contact Center)
Merit
- Customer Service Professional of the Year 2017
(Contact Center) |
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 “It
is a distinct honor to receive the Contact
Center of the Year award for the 8th
consecutive year, in addition to the other
seven corporate and individual awards. Being
Insanely Customer Centric is an integral
part of DHL’s culture and the coveted awards
reaffirm our earnest efforts in upholding
service excellence. We shall continue to
deliver best-in-class customer experiences
and strive to become our customers’ brand of
choice.”
Mr. Herbert Vongpusanachai, Senior Vice President &
Managing Director, Hong Kong and Macau
DHL Express
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Winner of the 2017 CRE Awards:
Best Customer Experience Management of the Year
2017 (Insurance – South Asia)
Contact Center of the Year 2017 (Insurance South
Asia – Under 200 Seats)
Customer Service Center of the Year 2017
(Insurance)
Customer Satisfaction Quality System of the Year
2017 (Insurance – South Asia)
People Development Program of the Year 2017 (Insurance)
Innovative Technology of the Year
2017 (Insurance)
 “It
is a great honour for AIA Bhd. to yet again be
recognized by the APCSC for our customer experience
excellence. These 6 awards are a testament of our
leaders’ strong and unwavering customer focus, our
organization’s constant emphasis on staff
development and empowerment, our culture of
continuously seeking out new and innovative ways to
create memorable experiences for our customers, and
most importantly; our wonderful crew led by our
amazing management team, who have embraced the
customer centric mindset whole heartedly. Thank you
APCSC for acknowledging us, and providing a platform
where we can all share and showcase our passion for
customers.”
Mr. Ng
Jit Seng, Chief Customer Experience Officer
AIA Bhd.
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Winner of the 2017 CRE Awards:
Corporate Social Responsibility
Leadership of the Year
2017
Best Corporate Brand of the Year 2017 (Insurance)
Customer Engagement Program of the
Year 2017 (Insurance)
CEO of the
Year 2017 (Insurance)
 “At
Manulife, our mission is to help people make their
decisions easier and lives better. We have set out a
clear commitment to help build a better financial
future for Cambodian families and at the same time
uplifting the community that we are in. We are
honored to receive 3 international awards. The
‘Customer Engagement Programme’ represents the
tireless efforts of our staff and sales force to
help provide much needed financial protection
products and services to our customers. The ‘CSR
Leadership’ represents our continuous commitment to
support the local communities through our
sponsorship and CSR programmes. The ‘Best Corporate
Brand’ reflects a great milestone that we have
achieved in building our brand as well as the public
awareness towards life insurance industry in
Cambodia. The awards will further encourage us to
continue to be a customer-centric organization and
to invest in programmes that address broader social
needs. I personally also would like to thank APCSC
for awarding me “CEO of the Year” in the Insurance
Category. I am very pleased, honored and humbled to
accept this award. I also want to thank my team for
their commitment in building the business in the new
market and making it one of the most successful ones
today in Cambodia.”
Mr.
Robert Elliott, CEO and General Manager
Manulife Cambodia |
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Winner of the 2017 CRE Awards:
Customer Relationship Excellence - Outstanding
Achievement China 2017
Contact Center of the Year 2017 (Public Utility
– Under 100 Seats)
Customer Service Center of the Year 2017 (Public
Utility – China)
Online Customer Service of the Year 2017 (Public
Utility)
 “It is a great honour for Shenzhen Gas to win the
Outstanding Customer Relationship Excellence Award.
We would like to thank our customers and the Asia
Pacific Customer Service Consortium for their
recognition and encouragement of our quality
service. In recent years, Shenzhen Gas has been
committed to using internet technology to create
smart gas services. Through various information and
innovation methods, we have continuously improved
the efficient and convenient service experience. In
the future, we will continue to work hard, blaze new
trails, and provide users with a more intimate,
Professional and quality service.”
Mr. Li
Shutao, General Manager of Customer Service
Management Department
Shenzhen
Gas Group Co., Ltd.
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Winner of the 2017 CRE Awards:
Employee Engagement Program of the Year 2017
(Logistics – North Asia)
Contact Center of the Year 2017 (Logistics –
Under 1000 Seats)
Customer Satisfaction Quality System of the Year
2017 (Logistics – China)
Project Manager of the Year
2017 (Logistics)
Customer Service Team Leader of the Year
2017 (Logistics – Service Center)
Merit - Customer
Service Professional of the Year 2017 (Contact
Center)
 “It’s
a great honor for DHL Sinotrans to receive the CRE
Awards for the 9th consecutive year! We are pleased
to be awarded ‘Contact Center of the Year’,
‘Customer Satisfaction Quality System of the Year’,
and ‘Employee Engagement Program of the Year’! These
awards are providing strong evidence that DHL brand
and service excellence is widely recognized! DHL
Sinotrans will continue to put our focus on
customers, seek to add value for customers, embrace
the change in the future and moving forward. We also
have three Superstars nominated from China CS team
who won CRE individual awards; they are the ‘Project
Manager of the Year’, ‘Customer Service Team Leader
of the Year’ and ‘Customer Service Professional of
the Year’. They put the Model for us with their
professionalism and one-stop service attitudes. We
are truly proud of having such excellent SUPERSTARTS!”
Ms. Gwen Wang, Vice President, National Customer
Service
DHL – Sinotrans International Air Courier Ltd.
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Winner of the 2017 CRE Awards:
Contact Center of the Year 2017
(Telecommunications –
Under 3000
Seats)
CEO of the
Year 2017 (Telecommunications Contact Center)
 “Clearly
everyone at Advanced Contact Center (ACC) Thailand
is thrilled to be awarded this important accolade
which recognizes the hard work and dedication from
our staff in delivering the excellent and wonderful
services to achieve ‘Contact Center of the Year
(Telecommunications)’ and also to myself indeed ‘CEO
of the Year’. Working toward these awards has been a
challenging but very rewarding experience for ACC.
We have learned a lot by working with Asia Pacific
Customer Service Consortium and especially the
Chairman, Mr. Jason Chu. We have shared so much
useful information and indispensable experiences
together. In short, ACC aims to provide customers
with a world class experience that is beyond their
expectations and believe everyone can do as well. We
are incredibly grateful to the Awards Committee and
the panel of experts for recognizing our efforts.
Thank you.”
Ms. Jaiporn Srisakul, Managing Director
Advanced Contact Center Co., Ltd.
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Winner of the 2017 CRE Awards:
Customer Satisfaction Quality System of the Year
2017
Contact Center of the Year 2017 (Logistics –
Under 200 Seats)
People Development Program of the Year 2017
(Logistics)
CRM Manager of the Year 2017 (Logistics)
Customer Service Manager of the Year 2017
(Logistics – Contact Center)
Customer Service Professional of the Year 2017
(Logistics
– Service Center)
Merit - Customer Service Team Leader of the Year
2017 (Service Center)
“DHL
Express Taiwan is honored by APCSC for the
9th consecutive year, thanks to all
colleagues in Customer Service Department.
DHL Express Taiwan has been continually
implementing the Insanely Customer Centric
Culture (ICCC) and offering the exclusive
24/7 human response service hotline within
local logistic industry. Thanks for our CS
colleagues’ and cross function teams’
outstanding contribution, “As One”
satisfying customers’ need and maintaining
DHL’s leading position in logistic industry.
DHL Express Taiwan will continually to make
DHL the Provider of Choice.”
Ms. Angie Hung, Senior Director, Customer Service,
DHL Express Taiwan |
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Winner of the 2017 CRE Awards:
Employee Engagement Program of the Year 2017 (Banking)
 “At
RHB, upholding excellence in employee
engagement is essential as we believe that
our people are the most important assets. We
are honoured to be conferred the ‘Employee
Engagement Programme of the Year’ for our
internal customer excellence journey through
Workplace by Facebook. This achievement
reflects our efforts in creating a cohesive
work environment that engenders greater
productivity. It has been a whole new and
exciting experience for myself and
colleagues at RHB with Workplace since 2017
and will continue the momentum in years to
come. Lastly, we appreciate Asia Pacific
Customer Service Consortium (APCSC) for
recognising our best practises in using
Workplace by Facebook for employee
engagement.”
Mr. Mike
Chan, Country Head / Chief Executive Officer
RHB Bank
Singapore
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Winner of the 2017 CRE Awards:
Best Internet+ of the Year 2017 (A.I. Social
Support App)
Customer Experience Center of the Year 2017
(Customer Experience)
 “We
are very grateful to our users for their continued
support and confirmation of Lenovo Services. This
leads us to win this awards again. Because of your
support and trust, we are able to do better. In the
future, we will continue to adhere to the customer
as the core, establish an omnichannel intelligent
contact center, implement intelligent services, and
provide users with a professional and warm user
experience; establish the industry's top intelligent
service system, and become a service benchmark in
the Asia Pacific region.”
Ms. Ren Hai Bo, General Manager, Consumers and SME
Online Service
Lenovo Services
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Winner of the 2017 CRE Awards:
Customer Experience Center of the Year
2017 (Insurance – Contact Center)
 “It
is such a great honor and an exciting moment
that we received ‘Customer Experience Center
of the Year (Insurance)’ Award. We believe
in Customer-Centric and Service-Driven.
Combining insight of customer needs and
foresight of market changes, as well as
providing customers with highly competitive
and superior value experience is every AIA
China staff’s mission. Here I would like to
thank all our customers for their long-term
love and trust. Thank you Asia Pacific
Customer Service Consortium for your
professional guidance and high evaluation.
Last but not least I would also like to take
this opportunity to express my sincere
gratitude to everyone who believed and
supported AIA China at all times Thank you!”
Mr. Leo Zhang,
COO
AIA China
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Winner of the 2017CRE Awards:
Customer Experience Center of the
Year 2017 (Telecommunications)
 "We
are very honored to be nominated for three
consecutive years and receive the "Best
Customer Experience Center" award from APCSC!
This is also a reaffirmation of Far East's
implementation of the "Serve With Heart,
Think More About You" service. We believe
with thorough acknowledgment to each
customer's needs will be answered with a
warm and satisfied smile. In the future, FET
will continue to provide customers with
amazing, high-quality services and think
more about customers.At
the same time congratulations on the 20th
anniversary of the APCSC”
Ms. Yvonne Li, President
Far EasTone |
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Winner of the 2017 CRE Awards:
Employee Engagement Program of the Year 2017
(Logistics –
South Asia)
Contact Center of the Year 2017 (Logistics –
Under 100 Seats)
Customer Satisfaction Quality System of the Year
2017 (Logistics – ASEAN)
“Firstly,
congratulations to APCSC for celebrating its 20th
Anniversary – this is 20 years of providing one of
the best platforms for industry leaders to share
knowledge and to recognize excellence in customer
service. We are extremely honoured to have received
the awards this year as we believe that this is a
strong affirmation that we are delivering
best-in-class customer relationship excellence.
Digitalization is the current buzzword on everyone’s
minds; and we are no exception as we are finding new
ways to ‘wow’ our customers by providing convenient
yet innovative services while maintaining our
Insanely Customer Centric Culture. Our Customers and
our People remain at the heart of our business as we
work towards our goal of being the Provider of
Choice and the Employer of Choice.”
Mr. Nizam Md Agil, Vice President of Customer
Service
DHL
Express Singapore |
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Winner of the 2017 CRE Awards:
Contact Center of the Year 2017 (Banking Taiwan
– Under 100 Seats)
High Speed Customer Service of the Year 2017
(Banking)
 “We
are deeply honored to receive the awards of
‘Contact Center of The Year’ and ‘High Speed
Customer Service of The Year’ from APCSC,
especially it is the first time FEIB had
participated the International CRE Awards
nomination. FEIB, partnering with other
service companies in Far Eastern Group, such
as telecommunication / department stores /
transportation / e-commerce co., offers
full-fledge financial services to the
public. Providing excellent service to meet
customers’ satisfaction is always the
responsibility of FEIB. These two awards not
only represent FEIB’s world-class service
commitment to customers, but also heart-warm
recognition to employees’ devotion to work.
We all learned and grew by participating and
preparing the award application. Therefore,
we’d like to thank APCSC for their
recognition and thank our customers for
their inspiration. FEIB will continue
providing full range of financial services,
innovating, and advancing in the era of
digital banking.”
Mr. Thomas Chou, President
Far Eastern International Bank |
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Winner of the 2017 CRE Awards:
Global Support Services
of
the Year 2017 (Telecommunications)
CRM Director of the
Year 2017 (Network Communications)
Customer Service Manager of the Year 2017
(Network Communications – Technical Center)
Merit
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Project Manager of the Year
2017
Merit - Customer Service Manager of the Year
2017 (Technical Center)
 “This
is the 7th consecutive year for China Telecom Global
to receive the Customer Relationship Excellence
Awards. We feel deeply honored in winning the Global
Support Services of the Year (Telecommunications) -
a great recognition for our efforts in the pursuit
of excellence in customer services, while motivating
us to make continuous improvements and introduce new
service initiatives. We would like to take this
opportunity to thank our customers and APCSC to give
this opportunity to us to share the best practices
and development of customer services with industrial
professionals. Going forward, we will continue to
strive to provide excellent service to our
customers.”
Mr. Li Qing, Vice
President, Marketing
China Telecom Global Ltd |
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Winner of the 2017 CRE Awards:
Outsourcing Service of the Year 2017 (Contact
Center – China)
 “Teleperformance
is honored to be recognized by the prestigious CRE
Awards and awarded ‘Outsourcing Service of the
Year.’ This is a high recognition of our continued
focus on delivering customer centric solutions and
experiences which ultimately benefit our client
brands. For over 40 years we have managed outsource
solutions and would like to recognize our people who
continue to deliver service excellence daily on our
client’s behalf. Thank you to APCSC for recognizing
this effort and the value this creates. As the
global leader in outsourcing customer management
services, we will continue to invest, innovate and
enhance the customer experience of our clients and
business outcomes achieved.”
Mr. Joseph Wai,
CEO
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Winner of the 2017 CRE Awards:
Integrated Support of the Year 2017
(Telecommunications)
Customer Service Team Leader of the Year
2017 (Network Communications – Technical Center)
Customer Service Professional of the Year 2017
(Network
Communications – Contact Center)
Merit - Customer Service Professional of the
Year 2017 (Technical Center)
“China
Telecom Shanghai Network Operation and Maintenance
Center (Global Customer Service Center) is honored
to receive the award of Integrated Support Team of
the Year (Telecommunications) for fourth consecutive
years. In addition, our team has received a total of
four individual awards. These awards recognize our
continual efforts and improvements in customer
services over the years. The achievements well
demonstrate the dedicated efforts of our frontline
team in delivering premier services. All these
prestigious accolades provide further impetus for us
to work and serve customers better. At China Telecom
Shanghai Network Operation and Maintenance Center,
we will continue to enhance our services to meet or
even to exceed our customers’ expectations.”
Mr. Shao Yang, Director of Global Customer Service
Center
China Telecom Shanghai Network Operation and
Maintenance Center
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Winner of the 2017 CRE Awards:
Contact Center of the Year 2017 (Insurance
Singapore – Under 50 Seats)
Customer Service Professional of the Year 2017
(Insurance
– Contact Center)
Merit - Customer Service Professional of the
Year 2017 (Contact Center)
“We
are honored that our Contact Centre team has been commended by the Asia
Pacific Customer Service Consortium (APCSC) for the fifth consecutive
year. At Manulife Singapore, we are always looking for new ways to
enhance the experience for our customers, and this award is a strong
affirmation of our efforts to delight our customers in all their
interactions with us. I also wish to offer my heartiest congratulations
to our team members Zenith, Kai and Christine for their well-deserved
individual awards, which recognise their passion and dedication in
serving our customers with distinction.”
Dr. Khoo Kah Siang, President and CEO,
Manulife Singapore
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Winner of the 2017 CRE Awards:
Best Internet+ of the Year 2017 (Automobile
– China)
Customer Loyalty Program of the Year 2017
(Automobile – China)
 “Maserati
is very honored to win the award, which is an honor and also an
incentive. On behalf of Maserati, I wish to express our heartfelt
gratefulness to the Asia Pacific Customer Service Consortium. Maserati
has always attached great importance to CRM, through continuous
optimization, we have formed a very experienced CRM team. This award was
a joint effort. On the occasion of the 20th anniversary of the Asia
Pacific Customer Service Consortium, we would also like to extend our
warmest congratulations. In the future, Maserati will always adhere to
the customer-oriented faith and work together with the APCSC.”
Mr. William Pan, Senior CRM Manager
Maserati China
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Winner of the 2017 CRE Awards:
Contact Center of the Year 2017 (Outsourcing
Service –
Above 3000
Seats)
CRM Director of the
Year 2017 (Telecommunications Contact Center)
“China
Telecom GZ Branch has been committed to establishing first-class
professional outsourcing call center nationwide, which have more than
6500 seats and some supporting facilities. At present, GZ Branch has
provided professional outsourcing service to over 120 domestic and
oversea companies, multinational corporations, and government agencies,
including government, finance, insurance, FMCG, and automobile, hotel.
Many Fortune 500 and government sectors has been in cooperation with GZ
call center for more than 10 years. The CRE Awards is renowned for its
comprehensive, scientific and international assessment. Thank you for
the recognition from APCSC. Joining the competition has expanded our
international vision. I would like to avail myself of this opportunity
to exchange with other business units to promote the standardization and
sound development of the telecommunication industry.”
Mr. Shen Bo, Deputy General Manager, BEST TONE
Information Service Center
China Telecom Corporation Limited Guangzhou Branch
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Winner of the 2017 CRE Awards:
Customer Service Center of the Year 2017 (Banking)
 “It
is our honour to receive the Customer Service Centre
of the Year award from Asia Pacific Customer Service
Consortium this year. This award is a testament of
our commitment to the pursuit of service excellence.
DBS Bank is a well-recognized leader in digital
transformation and innovation. As we continue to
reimagine banking, we commit to make banking joyful
for our customers. In this connection, our DBS Bank
(Taiwan) Customer Centre colleagues are our
frontline ambassadors providing services to our
customers in way that is respectful, easy to deal
with and dependable. And our goal is clear - we
simply want to help our customers Live more, Bank
less.”
Mr. LIM Him Chuan, General Manager
DBS Bank (Taiwan) |
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Winner of the 2017 CRE Awards:
Customer Service Center of the Year 2017
(Telecommunications – China)
CRM Manager of the
Year 2017 (Mobile)
Customer Service Team Leader of the Year
2017 (Mobile - Contact Center)
 “It
gives the Overseas Mobility Business Department of
China Telecom Global Limited great honor to receive
the ‘Customer Services Center of the Year’ from
APCSC. Additionally, our team has received a total
of two individual awards. All these awards
demonstrated our sustained efforts in the past few
years to promote best practices in customer
services. A quality service culture is essential in
sustaining and driving the continuous growth of our
business which has become increasingly
service-oriented. We believe that our service
quality will be continuously enhanced to fulfill the
higher expectations.”
Mr. Tao Zhang, Director of Overseas Mobility
Business Department
China Telecom Global Limited
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Winner of the 2017 CRE Awards:
People Development Program of the Year 2017
(Construction – Hong Kong)
 “We would like to express our heartfelt thanks to
Asia Pacific Customer Service Consortium (APCSC) for
choosing our company as the recipient of the
Customer Relationship Excellent (CRE) Awards and
giving us the honor of “People Development Program
of the Year”. We have committed ourselves to
providing excellent service based on people-oriented
philosophy, and devoted ourselves to developing
advanced techniques and facilitating staff
development. This award represents public
recognition of the HKICIM Group. It will definitely
motivate us to continue to improve our skills and
techniques, staff development and training, service
and social responsibilities, etc. Going forward, we
will pursue a higher quality service standard and
continue to work for the sustainable development of
the community in the future.”
Mr. LIU Junchun, Vice Chairman of the Board
HKICIM Group
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Winner of the 2017 CRE Awards:
Best Customer Experience Management of the Year
2017 (Property Management – Hong Kong)
 “We
are privileged to receive the ‘Best Customer Experience Management of
the Year (Property Management) of the Customer Relationship Excellence (CRE)
Award and would like to extend our special appreciation to APCSC for the
award presentation. For Three Garden Road, we pay strong focus on
customer service. All members of our team are committed to continuously
provide high quality service and care to our tenants. Receiving the CRE
Award is a great encouragement to our Company and would not have been
possible without the support from our tenants, our Landlord (The
Champion REIT) and The Great Eagle Group. This achievement will continue
to be one of our major driving forces in providing the best customer
experience at Three Garden Road.”
Mr. Henry Leung, Director and General Manager
The Great Eagle Properties Management Company, Ltd.
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Winner of the 2017 CRE Awards:
Customer Service Manager of the Year 2017
(Mobile – Contact Center)
Customer Service Manager of the Year 2017
(Mobile – T & D Center)
Customer Service Analyst of the Year 2017
(Mobile – T & D Center)
Customer Service Professional of the Year 2017
(Mobile
– Contact Center)
Customer Service Professional of the Year 2017
(Mobile
– T & D Center)
Merit - Customer Service Team Leader of the Year
2017 (Contact Center)
Merit - Customer Service Professional of the
Year 2017 (Contact Center)
 “On
behalf of CSL Mobile Limited, I wish to thank the
Asia Pacific Customer Service Consortium for
recognizing our efforts in constantly striving for
customer service excellence. I would also like to
thank each member of our team for his/her
outstanding work and remarkable contribution. We are
hugely grateful to our customers for their
appreciation of CSL’s commitment to service
excellence, while recognizing our industry
leadership and reputation for innovation. We will
continue to focus sharply on earning loyalty by
seizing every opportunity to improve the overall
customer experience and upholding an unswerving
determination to succeed.”
Mr. Bruce Lam, Chief Marketing Officer
CSL Mobile Limited
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Winner of the 2017 CRE Awards:
Customer Service
Manager of the Year 2017 (IoT Smart Home –
Contact Center)
Customer Service Manager of the Year 2017 (IoT
Smart Home – Service Center)
Customer Service Manager of the Year 2017 (IoT
Smart Home – T & D Center)
Customer Service Team Leader of the Year
2017 (IoT Smart Home – Contact Center)
Customer Service Team Leader of the Year
2017 (IoT Smart Home – Service Center)
Customer Service Team Leader of the Year
2017 (IoT Smart Home – T & D Center)
Customer Service
Professional of the Year 2017 (IoT Smart Home –
Contact Center)
Customer Service
Professional of the Year 2017 (IoT Smart Home –
Service Center)
Customer Service
Professional of the Year 2017 (IoT Smart Home –
T & D
Center)
 “This
year, we are bestowed to receive another 9 prestigious awards from APCSC.
Also gratifying is the fact this is the second consecutive year HKT
Customer Service Center is being honored with Customer Relationship
Excellent (CRE) Awards in recognition of our distinguished efforts not
only to serve the community of Hong Kong, but also to enhance the
overall user experience of customers embracing technology in their daily
lives by adopting HKT Smart Living services. Congratulations to the
teams responsible for bringing this honor to HKT and last but not least,
I would like to extend my gratitude towards their excellent and
dedicated services delivered wholeheartedly in every aspect in order to
consistently manifest our service motto – ‘Here To Serve’.”
Mr. Harvey Wong, Vice President, Business
Development & Customer Service Center
HKT Limited
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Winner of the 2017 CRE Awards:
Customer Service Manager of the Year
2017 (Entertainment – Contact Center)
Customer Service Manager of the Year
2017 (Entertainment – Technical Center)
Customer Service Team Leader of the Year
2017 (Entertainment – Contact Center)
Customer Service Team Leader of the Year
2017 (Entertainment – Technical Center)
Customer Service Professional of the
Year 2017
(Entertainment
– Contact Center)
Customer Service Professional of the
Year 2017
(Entertainment
– T & D Center)
Merit - Customer Service Professional of
the Year 2017 (Contact Center)
 “We
would like to thank Asia Pacific Customer
Service Consortium for the honour as well as
recognition of our efforts for pursuing
customer services excellence over the years.
I shall also take this opportunity to thank
all of our talents at the Telebet Services
Department, for their outstanding work and
remarkable contributions. Last but not
least, we are grateful for our customers’
support, and shall continue to strive harder
for even better customer service
excellence.”
Ms Anita Tam,
Senior Telebet Manager
The Hong Kong
Jockey Club
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Winner of the 2017 CRE Awards:
Customer Service Professional of the Year 2017
(Insurance
– Service Center)
Merit - Customer Service Professional of the
Year 2017 (Service
Center)
 “We
are extremely proud that two of our frontline staff
have been recognised for their outstanding
performance. Cheryl Tok Shi Ling for Customer
Service Professional of the Year (Service Center)
award and Jeremy Lim Jia Wei for achieving the Merit
Customer Service Professional of the Year (Service
Center), which is truly a testament of their
professionalism in servicing customers and their
dedication to service excellence. They are indeed
deserving winners. As a company, we believe in
putting our customers at the heart of everything we
do, constantly improving and transforming ourselves
to provide the best possible experience and
solutions for our customers. These awards signify
our steadfast commitment to our customers and we
look forward to being an integral part of our
customers' life journeys, helping them live
healthier, longer, better lives.”
Mr
Patrick Teow, Chief Executive Officer
AIA
Singapore
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Winner of the 2017 CRE Awards:
CRM Director of the
Year 2017 (Outsourcing)
 “I
am very grateful to Asia Pacific Customer Service Consortium for
granting me the honor. At the same time, I also want to express my
gratitude to the company I have ever worked for. This benefited me a lot
in cognitive learning. I am lucky to meet our excellent team as I was
given the opportunity and challenge. We have been fighting all the way
regardless of difficulty and challenge ahead and we are adhering to the
professional innovative spirit to overcome obstacles in the challenge
again and again to achieve the mission -Improve in details, Innovation
in products.”
Ms. Amy Zhao, Senior Director, Customer Service
Center
Rkylin Group
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Winner of the 2017 CRE Awards:
Project Manager of the Year
2017 (Network Communications)
Customer Service Manager of the Year 2017
(Network Communications – Service Center)
Customer Service Team Leader of the Year
2017 (Network Communications – Service Center)
.jpg) “We
are very pleased that our outstanding members have
won the “Customer Service Manager of the Year
(Service Center)”, “Customer Service Team Leader of
the Year (Service Center)” and “Project Manager of
the Year” award. It is a distinct honour to continue
our momentum of winning recognition from APCSC for
years. Being recognized with the awards of offering
excellent services throughout this decade is a great
encouragement towards our team. Supported by the
company’s long-term motto of service excellence and
customer-oriented strategies, we have built up a
dedicated team of service professionals which keeps
on supporting the company’s innovative products and
services all the time. Innovation Never Stops” is
always our key value to attain elevating standards
in our service level and solution offerings. We will
keep on mobilizing every staff of the company to
deliver the excellent and dedicated services in
every aspect.”
Ms. Christine Zee, General Manager of Customer Services
& Support
CITIC Telecom CPC
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Winner of the 2017 CRE Awards:
Customer Service Team Leader of the Year
2017 (Transportation – Service Center)
Customer Service Professional of the Year 2017
(Transportation
– Service Center)
Merit - Customer Service Professional of the
Year 2017 (Service
Center)
 “As
a leading public transport operator, we put commuters at the heart of
our service. In line with this, we equip our people to deliver caring,
reliable, safe and secure (CARES) customer service. We are therefore
very delighted that three of our employees are being recognised by the
Asia Pacific Customer Service Consortium for delivering exemplary
customer service. This is an affirmation of our commitment and efforts
in our service excellence journey.”
Mr. Gan Juay Kiat, CEO
SBS Transit Ltd
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Winner of the 2017 CRE Awards:
Customer Service
Team Leader of the Year 2017 (Retail Service –
Contact Center)
Customer Service
Professional of the Year 2017 (Retail Service –
Contact Center)
 “Watsons
Water is honored to once again accredited with
‘Customer Service Team Leader of the Year (Contact
Center)’ and ‘Customer Service Professional of the
Year (Contact Center)’ as part of the CRE Awards
organized by APCSC for the fourth year. I’m pleased
that with our dedicated and committed team, Watsons
Water’s customer service has been recognized as
world-class standard with our ‘We Care’ customer
service mission. The awards are definitely
recognition and motivation for us to continuously
contribute with strategic values to our customers
and be a customer centric loyalty brand in the
coming future.”
Mr. Raymond Leung, General Manager
Watsons Water
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Winner of the 2017 CRE Awards:
Customer Service Team Leader of the Year 2017
(Network Communications – Contact Center)
Customer Service Professional of the Year 2017
(Network
Communications – Technical Center)
 “We
are much honored that two members of our team have won ‘Customer Service
Team Leader of the Year (Technical Center)’ and ‘Customer Service
Professional of the Year (Contact Center)’ this year again. Winning CRE
Awards for years is a strong testament of our commitment to service
excellence and outstanding performance of front-line staff. As a
service-driven ICT service provider, CEC is renowned for high standard
of professional service in the industry and always striving to offer a
comprehensive range of innovative solutions to customers through
advanced technologies, internationally and domestically certified
operations processes and well-established network infrastructure. We
would also like to take this opportunity to thank APCSC for their
long-term dedication in promoting customer relationship excellence.
Moving forward, we will continue to devote our best efforts in providing
high quality and extensive services to customers to exceed their
expectations.”
Mr. Chris Fung, Vice President of Engineering &
Services
China Enterprise ICT Solutions Limited (CEC)
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Winner of the 2017 CRE Awards:
Customer Service Professional of the
Year 2017
(Service
Desk – Contact Center)
Merit - Customer Service Professional of
the Year 2017 (Contact Center)
“We
are extremely honoured to be recognised by
the Asia Pacific Customer Service Consortium
this year for these two distinguished
awards, namely Winner Customer Service
Professional of the Year (Service Desk –
Contact Center) and Merit Customer Service
Professional of the Year (Contact Center).
These awards truly recognise the
customer-centric culture embraced by The
Hong Kong Jockey Club (Property Facilities
Services Hotline) and such affirmation from
APCSC is absolutely a great encouragement to
us and it surely motivates us to improve
continuously.”
Ms. Wendy Li,
Facilities Services Manager
The Hong Kong
Jockey Club
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