Winner of the 2016 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2016 (Insurance – North Asia)

Corporate Employer of the Year 2016 (Insurance)

Best Internet+ of the Year 2016 (Insurance)

Best Customer Experience Management of the Year 2016 (Insurance – North Asia)

Customer Relationship Marketing Service of the Year 2016 (Insurance)
Customer Satisfaction Quality System of the Year 2016 (Insurance)
Best Use of Technology of the Year 2016 (Insurance)
Innovative Technology of the Year 2016 (Insurance)
 

Best Social Media Program of the Year 2016 (Insurance)

CEO of the Year 2016 (Insurance)

CRM Director of the Year 2016 (Insurance)

Customer Service Analyst of the Year 2016

(Insurance – Service Center)

Customer Service Team Leader of the Year 2016 (Insurance – Service Center)

Customer Service Professional of the Year 2016

(Insurance – Technical Center)

Merit - Customer Service Manager of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016

(Service Center)

 “We are honored and privileged to receive the ‘Customer Relationship Excellence’ Awards. This year we are awarded ‘Best Customer Experience Management of the Year’, ‘Customer Experience Center of the Year’, ‘Customer Satisfaction Quality System of the Year’, ‘Contact Center of the Year’, ‘Online Customer Service of the Year’, ‘Customer Relationship Marketing Service of the Year’ and most of all, the highest honor ‘Customer Relationship Excellence – Outstanding Achievement’ by the APCSC. These awards recognized our achievements in customer services and the devotion of our service personnel, a drive for us to continuously pursue superior customer experience and to innovate beyond ourselves to fulfill FET’s brand commitment: Closing the Distance. As a telecommunication company we understand what we provide is more than technology but people-oriented service----to communicate and connect people’s heart and passion via just-in-time service. We would like to take this opportunity to express our sincere gratitude to APCSC for such a professional platform to share global operators’ best-in-class practices, developments and aspirations. We will keep on providing, innovative and dedicated services to customers in every aspect.”

Ms. Yvonne Li, President,
Far EasTone Telecommunications

“We are extremely honored to be conferred the awards this year, including the Corporate Employer of the Year (Property Management), the People Development Program of the Year (Property Management), the Employee Engagement Program of the Year (Property Management), Best Use of Knowledge Management of the Year (Property Management), Best Use of Technology of the Year (Property Management – eLearning), Corporate Social Responsibility Leadership of the Year (Property Management). Those awards represent public recognition of our efforts made to bond the team through various engagement programs, our aspirations on achieving outstanding and sustainable outcomes, our commitments in the pursuit of providing “Go the extra miles” customer services and our passions on devoting more resources to high technology which apply to all aspects of the shopping malls, car parks. We have constantly maintained our commitment to the “We Do it Right” principle in choosing the right locations, architectural design, customer services and people development for all our projects. We dedicate ourselves to ensuring that rigorous attention is paid to attentive detail in our work, thereby enabling our stakeholders to fully understand the outstanding advantages that Hang Lung Properties enjoys. In the coming years, we will continue to live up to this principle. Finally, we would like to take this opportunity to thank APCSC for providing such professional platform for organizations like us to share best practices and marketing trend. We will continue to devote our best efforts and fulfill our profound commitment to exceed expectations of our customers.”

Mr. Philip N.L. Chen, Managing Director,
Hang Lung Properties Limited

Customer Service Analyst of the Year 2016

 (Logistics – Contact Center)

Merit - Customer Service Team Leader of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

“We are truly honored to receive four CRE Awards this year, as it validates DHL’s commitment in providing great service quality. Deeply rooted in Hong Kong for the past 45 years, our reputation as the Provider of Choice rests on our team of Certified International Specialists that embraces our Insanely Customer Centric culture, and is wholeheartedly committed to service excellence and customer satisfaction. We will continue to drive highest service quality and work towards our goal – ‘Excellence. Simply delivered’.”

“This is the sixth consecutive year for China Telecom Global to receive the Customer Relationship Excellence Awards. We feel deeply honored in winning the Global Support Services of the Year (Telecommunications) - a great recognition for our efforts in the pursuit of excellence in customer services, while motivating us to make continuous improvements and introduce new service initiatives. We would like to take this opportunity to thank our customers and APCSC to give this opportunity to us to share the best practices and development of customer services with industrial professionals. Going forward, we will continue to strive to provide excellent service to our customers.”

Mr. Li Qing, Vice President,
China Telecom Global Ltd

“DHL Express Taiwan is honored by APCSC for the 8th consecutive year, thanks to all colleagues in Customer Service Department. DHL Express Taiwan has been continually implementing the Insanely Customer Centric Culture (ICCC) and offering 24/7 human response service hotline within local logistic industry. Thanks for our CS colleagues’ outstanding contribution, satisfying customers’ need and maintaining DHL’s leading position in logistic industry. We believe that the source of our success is motivated people and so we invest heavily in training our CS colleagues. The future is still full of challenges. DHL Express Taiwan will continually to make DHL the Provider of Choice and the Employer of Choice.”

Ms. Angie Hung, Senior Director, Customer Service,
DHL Express Taiwan

“It is a privilege to receive these awards. Many thanks to APCSC as well as our clients for their constant encouragement and recognition. We are currently promoting the new service model combined with interaction to win the public trust. We are committed to transforming each individual to be Customer-Oriented, boosting hardware sales to improve product differentiation. To build a leading brand, we strive to be customer centric to create top-notch service system in the era of Internet in the future.”

“China Telecom Shanghai Network Operation and Maintenance Center (Global Customer Service Center) is honored to receive the award of Integrated Support Team of the Year (Telecommunications) for three consecutive years. In addition, our team has received a total of four individual awards. These awards recognize our continual efforts and improvements in customer services over the years. The achievements well demonstrate the dedicated efforts of our frontline team in delivering premier services. All these prestigious accolades provide further impetus for us to work and serve customers better. At China Telecom Shanghai Network Operation and Maintenance Center, we will continue to enhance our services to meet or even to exceed our customers’ expectations.”

“China Post Life Insurance Company Limited Jiangsu Branch is honored to receive the ‘Customer Service Center of the Year’ and ‘Corporate Service of the Year’ Awards, which represent the highest honor in the election of 2017 China Outstanding Customer Relationship Service Summit. Since the opening, Jiangsu Branch has always been adhering to the service concept ‘Treat our customer as loved ones’, insisting on ‘Serve the grass roots and serve the agriculture, rural areas and farmers’ as our mission, brave to take social responsibility, and actively exploring the application of innovative technology to provide customers with high quality service. We would like to express our sincere gratitude to the Asia Pacific Customer Service Association for providing us with a specialized international platform for providing us with a professional international platform, so that the various industries have the opportunity to share service concept and innovative management. In the future, we will be committed to improving the quality of customer service continuously, striving to create a "government satisfaction, supervision assured, popular welcome" new and efficient Business insurance company with unremitting struggle!”

Ms. Zhouli, General Manager,
China Post Insurance Jiangsu Branch

 “We are extremely honoured to receive awards in two major 2016 Customer Relationship Excellence Awards categories as well as three individual categories. This achievement is an acknowledgement of the organization’s strong focus on customer service and recognizes the hard work and commitment of DHL in driving business and service excellence in South Africa and around the world. The company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service. We truly value external recognition and believe that it affirms our position as International Specialists in the logistics industry.”

Mr. John Lucas, Managing Director,
DHL Express South Africa

“It is a great honor for AIA Bhd. to receive 4 CRE Awards from Asia Pacific Customer Service Consortium. The awards signify our commitment in driving excellent customer experience in the market place. The achievement is not only a recognition to a well-executed strategic plans but also an acknowledgment to our engaged and passionate staffs and the management team who are the backbone of our success. The awards will inspire AIA Bhd to continue scaling to a greater heights and be at the frontier of the industry with its innovative products and service propositions. Thank you APCSC for giving us the opportunity to showcase our stories and celebrate this success.”

“I am very happy that the good work of our Contact Centre team, Daniel, Jeremy, and Sok Hwee has been recognised at this year’s CRE Awards. They are well-deserved winners. At Manulife Singapore, understanding our customers’ needs and providing the best possible customer experience are what we do on a daily basis. We constantly try to improve the way we do things by placing our customers at the core of our business and ensuring we have the best people looking at helping and solving customer issues.”

 “Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal - improving the ‘Quality of Life’ of our customers.”

“Citi is the Best Foreign Bank in Taiwan which has taken root in Taiwan for more than five decades. In addition to pursue excellence, Citi Taiwan has been actively contributed to society and long fulfilled its corporate social responsibility with real actions including promoting environmental protection, community care and support, financial education, and hope education. We feel honored to receive the award of Corporate Social Responsibility Leadership of the Year from CRE and will keep demonstrating Citi's commitment to the community and pursuing the continuous progress of environmental, social and corporate governance.”

“We are deeply honored to be awarded the “Outsourcing Team of the Year” as part of the 2016 Customer Relationship Excellence Rewards organized by Asia Pacific Customer Service Consortium. We would like to extend our sincere appreciation to APCSC for setting up the standards and providing us with guideline in achieving Customer Relationship Excellence this year. As an Outsourcing Organization based in Hong Kong, we are faced with many challenges especially the high operational cost. We truly believe that having a guided bechmarking system in the industry helped us maintained our operations and Clients under such operational challenge. As a service provider to our Global Clients, we strongly believe in “People Initiatives”. We acknowledge the power of people management and its power to help any organization for good results. The commitments and effort made by each member of our teams provided one of the best solutions to our Clients. With this synergy, we work as an integrated extension of our clients. We value teamwork and know that high performance environments demand for success. Outsourcing their tedious operational procedure will leave them more time to focus on their business development. This Award served a Testimonial of the good work we have done for our clients, and we pledge to continue our beliefs in Our Mission: You will never get a 2nd chance to make the 1st good impression, Our Policies: Happy Staffs = Happy Customers, Our Goal/Values: Customer Satisfaction & Service Innovation from Good to Great”

“On behalf of Prudential, I offer my sincere congratulations to our customer service professionals Jason Man Wai Yu, Gloria Woo Hoi Yi and Karen Chan Ka Ian for their recognition in the 2016 Customer Relationship Excellence (CRE) awards. As a leading financial institution in Hong Kong, service excellence is woven deeply into our culture. Prudential staff and financial consultants appreciate that every action, no matter how small, can have a big impact on our customers’ lives. The outstanding achievements of our three CRE Awards winners reflect Prudential’s commitment to service excellence in our daily lives as well as through long-term industry leadership and innovation. I would like to thank the Asia Pacific Customer Service Consortium for creating this platform for companies such as Prudential to share best practices across the region.”

“It is a distinct honour to receive Customer Relationship Excellence Awards  for third consecutive year. This is truly the best recognition given to our team - the belief that we can create impact beyond banking and change lives for the better. With continual improvements in services and re-architecting technology infrastructure, we have been fully manifested our commitment to ‘making banking joyful’. Last but not least, I would like to thank APCSC for providing such a platform for the recognition.”

“Watsons Water is honored to once again be recognized for our excellent customer service in the Asia Pacific region, accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the third year in a row. Watsons Water has delivered the utmost in quality products and services with our ‘We Care’ customer service mission. The awards are strong recognition and motivation for us to continuously listen to our customers and to deliver excellent customer service in the coming future.”

“We are much honored that two members of our team have won ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Technical Center)’ this year again. Winning CRE Awards for the five consecutive years is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. As a leading ICT service provider, CEC is renowned for high standard of professional service in the industry and always striving to offer a comprehensive range of innovative solutions to customers through advanced technologies, internationally and domestically certified operations processes and well-established network infrastructure. We would also like to take this opportunity to thank APCSC for their long-term dedication in promoting customer relationship excellence. Moving forward, we will continue to devote our best efforts in providing high quality and extensive services to customers to exceed their expectations.”

“We are very pleased that our outstanding member has won the ‘Customer Service Manager of the Year (Technical Center)’ award. It is a distinct honour to continue our momentum of winning recognition from APCSC for ten consecutive years. “Being recognized with the awards of offering excellent services throughout this decade is a great encouragement towards our team. Supported by the company’s long-term motto of service excellence and customer-oriented strategies, we have built up a dedicated team of service professionals which keeps on supporting the company’s innovative products and services all the time. ‘Innovation Never Stops’ is always our key value to attain elevating standards in our service level and solution offerings. We will keep on mobilizing every staff of the company to deliver the excellent and dedicated services in every aspect.”

“It is with great honour that HKT Limited - Customer Service Center has been awarded 3 prestigious individual awards from APCSC in the very first year of participation. This encouraging result not only affirmed our service motto ‘Here To Serve’, but also manifested the service commitment we uphold along the years are aligned with international standard. Providing seamless yet personalized service is always our first step of building long-lasting customer relationship, as well as an integral part for us to develop sustainable customer experience.”