| Corporate Social Responsibility Leadership of the Year
** |
| Customer Loyalty Program of the Year |
| Corporate
Employer of the Year |
| Customer Satisfaction Quality System of the Year |
| People Development Program of the Year |
| Best Customer Experience Management of the Year |
| Customer Engagement Program of the Year |
| Employee Engagement Program of the Year |
| Innovative Technology of the Year |
| High Speed Customer Service of the Year |
| Mission Critical Support Service of the Year |
| Best Use of Technology of the Year |
| Public Service of the Year |
| Online Customer Service of the Year |
| Best Social Media Program of the Year |
