MANULIFE (S) PTE
LTD
Contact Center of the Year 2017
(Insurance Singapore – Under 50 Seats)
Customer Service Professional of the Year 2017
(Insurance – Contact Center)
Merit - Customer Service Professional of the Year 2017 (Contact
Center)
Advanced Contact Center Co., Ltd.
-Contact Center of the Year 2017
(Telecommunications –
Under 3000
Seats)
CEO of the
Year 2017
(Telecommunications Contact Center)
2017 Customer Relationship Excellence Winner Statement:
“We are honored
that our Contact Centre team has been commended by the Asia Pacific
Customer Service Consortium (APCSC) for the fifth consecutive year.
At Manulife Singapore, we are always looking for new ways to enhance
the experience for our customers, and this award is a strong
affirmation of our efforts to delight our customers in all their
interactions with us. I also wish to offer my heartiest
congratulations to our team members Zenith, Kai and Christine for
their well-deserved individual awards, which recognise their passion
and dedication in serving our customers with distinction.”
Dr.
Khoo Kah Siang,
President and CEO,
MANULIFE (S) PTE
LTD
“Clearly
everyone at Advanced Contact Center (ACC) Thailand
is thrilled to be awarded this important accolade
which recognizes the hard work and dedication from
our staff in delivering the excellent and wonderful
services to achieve ‘Contact Center of the Year
(Telecommunications)’ and also to myself indeed ‘CEO
of the Year’. Working toward these awards has been a
challenging but very rewarding experience for ACC.
We have learned a lot by working with Asia Pacific
Customer Service Consortium and especially the
Chairman, Mr. Jason Chu. We have shared so much
useful information and indispensable experiences
together. In short, ACC aims to provide customers
with a world class experience that is beyond their
expectations and believe everyone can do as well. We
are incredibly grateful to the Awards Committee and
the panel of experts for recognizing our efforts.
Thank you.”
Ms. Jaiporn Srisakul,
Managing Director
Advanced Contact Center Co., Ltd. |